The house was perfect for our needs. A little outdated, but good location for the parks and what we wanted to do. The only thing that threw me off between listing pics and the actual listing, is that the room with 3 beds and a bathroom is in a finished garage. It is a perfectly fine place, and the bedroom in the garage worked, but it didn’t look like that in the pics.
As for the property management company- Vacasa. Horrible. There were multiple issues that occurred during our stay and the local management company was horrible about it. The corporate was easy to message and responded quickly via text and phone.
We paid to have the pool heated. We were arriving 12/26. I messaged Vacasa on 12/22 to set up the pool heat. I was given a price and then called on 12/23 to make the payment. This was charged to my card that day. We arrived late 12/26 and the pool was ice cold. I messaged that night with no reply. I called first thing the next morning, and was told they would reach out to the local office because it looked like, “the pool was never turned on.” And that they would have the local office reach out and come and turn it on. We went to Universal for the day, came home to an ice cold pool.
I called or text 2-3 times a day, was given the same response- we are waiting for a response from the local team. we also found that the washing machine wasn’t even on the base correctly, the dishwasher was leaking, the master toilet was leaking, and the master bedroom fan didn’t work.
I was FINALLY called back from the local office MANAGER on 12/31, SATURDAY at 3pm. (We arrived 12/26 and I have been calling/texting for days) he said he would turn the pool on that evening and it would take a few hours to heat up. We arrived home that evening and the pool was, you guessed it, ice cold. I contacted him, via his cell phone that evening. We were planning on a pool day 1/1, but left early because the pool was never turned on. He told me I’d get my money back, which I have not yet. I contacted him, telling him we were leaving early because the pool was still not turned on. He told me that it WAS turned on, but was broken and so he sent a tech to fix it (that never happened)
*So. The house worked for us. Great location, near a lot of stuff. Has plenty of beds and a nice looking pool. I don’t think the management company is doing their job. I feel bad for the owners and wonder if they know what a poor state they are leaving the house. Never again Vacasa.