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コートヤード・オーランド・レイク・ノナの口コミ

3 out of 5
コートヤード・オーランド・レイク・ノナ
6955 Lake Nona Boulevard, Orlando, FL

口コミ

9.4

最高に素晴らしい

評価 10 - 456 件の口コミ中 359 件が非常に良い" "
評価 8 - 456 件の口コミ中 76 件が良い" "
評価 6 - 456 件の口コミ中 8 件が普通" "
評価 4 - 456 件の口コミ中 7 件が不満" "
評価 2 - 456 件の口コミ中 6 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.0/10

設備とサービス

9.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Barbara

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent experience during my training
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

William J

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Maria、Guatemala

家族旅行
良かった点 : 施設のコンディションと設備
Breakfast hours were not clear. Until asked we were informed that housekeeping didn´t clean every day. Asked for a towel and it took a long time and then they took it. No safe box. The hotel is new and accesible.
2024 年 5 月に 4 泊滞在
ryan poissantからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to review our property. We appreciate your business and valuable feedback. We will continue to improve our guest experience and your response is how we get better. Thank you and we look forward to serving you again in the future!Kindest Regards,Ryan PoissantGeneral Manager

8/10 (良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The music was too loud and you could here inside the hotel. If you were trying to sleep, that was not happening. Week nights until 10. Weekends until 12. Also they almost charged us twice for our room at check-in. Then I had paid for 2 king rooms and got 1 king and 1 queen for the same price. Nothing refunded. They said it was because we did through Expedia. Probably will not stay there again. Its not that difficult to rent a room. Apparently it is here.
2024 年 5 月に 4 泊滞在
ryan poissantからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to review our property. We appreciate your business and valuable feedback. We will continue to improve our guest experience and your response is how we get better. Thank you and we look forward to serving you again in the future!Kindest Regards,Ryan PoissantGeneral Manager

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was excellent. Rooms are clean and nicely appointed.
2024 年 5 月に 2 泊滞在
ryan poissantからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to leave your valuable feedback. We look forward to serving you again in the future!Kindest Regards,Ryan PoissantGeneral Manager

10/10 (非常に良い)

Vicar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, nice staff, clean room
2024 年 4 月に 1 泊滞在
ryan poissantからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to leave your valuable feedback. We look forward to serving you again in the future!Kindest Regards,Ryan PoissantGeneral Manager

10/10 (非常に良い)

Darrell SR.

2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Magda

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tristan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Paul、Ponte Vedra Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A little pricey, but no complaints on the hotel itself. Would definitely stay again.
2023 年 12 月に 1 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you Paul! We hope to see you again soon!

10/10 (非常に良い)

Rita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything good!
2023 年 12 月に 1 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Thanks Rita! Come back and see us soon!

10/10 (非常に良い)

Mandi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property with dining so close, clean, comfortable beds and friendly service.
2023 年 11 月に 1 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Thanks Mandi! Come see us again soon!

10/10 (非常に良い)

Lauren

2023 年 11 月に 1 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you! We hope to see you again soon!

10/10 (非常に良い)

David ALEXANDER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Thank you! We hope to see you again soon!

10/10 (非常に良い)

Markisha

良かった点 : 客室の快適度
2023 年 9 月に 2 泊滞在

6/10 (普通)

Shara

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

William

2023 年 9 月に 1 泊滞在

8/10 (良い)

Dan

2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

Sylvia

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is clean, well managed and employees are very friendly and helpful. The signage is very poor and we had trouble finding the hotel even asking several people. We could not enter the address on our GPS either as it would not accept the address. This should be corrected if you want guests to find you.
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Vicar

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice, clean, friendly staff and good management
2023 年 7 月に 1 泊滞在

4/10 (不満)

Jose

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The property was located perfectly. It offered various restaurants around and parking was free. The management team was not properly trained. It seems everyone was recently hired and didn’t have the experience to resolve any issues as far as security issues. We hold Marriotts to high standards as we consider Marriotts as one of the best hotels. Additionally, I am a Marriotts member and it was a bit disappointing as one of the front desk managers even threatened to kick us out of the hotel as we had an incident with my debit card and we were attempting to have management help us with our issue. Threatening guests such as my family to leave your hotel it is NOT acceptable. Please ensure your staff is trained accordingly.
2023 年 7 月に 1 泊滞在
Greggからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for your review. I am sorry that we were unable to find your debit card. I am not sure what manager you are referring to that was going to kick you out. That doesn't sound like any of the managers here. I do apologize that you left your debit card in a space that someone could take it. We hope that you were able to get a new one form your bank. Sorry for the inconvenience and hope that you have a great day.

10/10 (非常に良い)

JUAN A

良かった点 : 清潔度、客室の快適度
Good hotel, good stay
Great location near highway and restaurants. Business type hotel. Clean and new. Good breakfast. Festive surroundings weekend nights.
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

JOSE

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excelente hotel!
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Julissa

カップルで旅行
This property smells so good! Like a spa. I love how clean everything was and the staff is very friendly. Can’t wait to go back
2023 年 7 月に 1 泊滞在
Deeからの返信 (投稿日 : 2023 年 7 月 7 日)
Hello Julissa!Thank you so very much for the positive feedback. It truly does mean so much to our Staff. We are pleased you enjoyed your stay and we hope to see you in the near future. We have a lot of great things ahead for this propertyHave a blessed day

10/10 (非常に良い)

Angie

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent customer service from the desk staff to the breakfast staff. We were greeted by every employee and had a great experience! We will definitely stay here again! Room was very comfortable!
2023 年 7 月に 1 泊滞在
Deeからの返信 (投稿日 : 2023 年 7 月 7 日)
Hello Angie!Thank you so much for choosing Courtyard/Residence Inn in Lake Nona for your stay. We are so pleased that you enjoyed our stay. We value your positive feedback about our staff. We take pleasure in making sure our Guests are treated well. We hope to see you in the near future. A lot of great things are in the works for our propertyHave a blessed day

10/10 (非常に良い)

Patricia

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I live the close location of this property in Lake Nona
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great stay as always.
2023 年 6 月に 1 泊滞在

4/10 (不満)

Lily

出張, 家族旅行
気になった点 : 清潔度、施設のコンディションと設備
This place need a renovation and a good cleaning. In addition the housekeeping dpto should be more friendly. I requested a change of the sheet in the bed because it found a hair on it. They brought me a new pair of sheet but they told me that I needed to do it by myself.
2023 年 6 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 6 月 15 日)
Dear Lily, Thank you for sharing your feedback regarding your recent stay. We appreciate hearing about your experience, as it allows us to improve our services.We apologize for any inconvenience you encountered during your stay. We understand that cleanliness is of utmost importance, and we are disappointed to learn that the condition of your room did not meet your expectations. Rest assured, we take this matter seriously, and we will address it with our housekeeping department to ensure that such oversights are not repeated in the future.Regarding your request for a change of sheets, we sincerely apologize for the miscommunication. Our standard procedure is to provide assistance with changing the sheets upon guest request, and we apologize if this was not made clear to you. We will reinforce our training and communication protocols to avoid any confusion in the future.We value your feedback and will use it to make the necessary improvements to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Should you choose to stay with us again, we will make every effort to exceed your expectations.Thank you for bringing these matters to our attention.

10/10 (非常に良い)

Alexa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
...
2023 年 5 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 6 月 2 日)
Alexa,We are so happy you enjoyed your stay. Thank you for staying with us, I hope you choose to stay with us again if you're ever in the area.Have a great day!

10/10 (非常に良い)

Yvette

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location and great hotel. Will def come back!
2023 年 5 月に 2 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 5 月 30 日)
Yvette,Thank you so much for staying with us, we are so glad to hear you enjoyed your stay. Please let us know if there's anything we can do next time to make your stay even better!Have a great rest of your day, we'll see you soon!

10/10 (非常に良い)

MICHELLE

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
Gregg, GMからの返信 (投稿日 : 2023 年 5 月 31 日)
Thank you Michelle!

10/10 (非常に良い)

Leigh

2023 年 5 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 5 月 30 日)
We appreciate your feedback, thank you for choosing us! We hope you choose to stay with us again soon! Have a wonderful day!

10/10 (非常に良い)

Charles

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
A very cozy hotel and a very clean room and comfy bed!
2023 年 4 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear Charles,Thank you for taking the time to provide feedback, we appreciate your input and value your opinion. We're thrilled to hear that you were satisfied with your stay. Hope to see you soon!

10/10 (非常に良い)

Jeff

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great hotel. Wonderful location for walking to restaurants.
2023 年 4 月に 1 泊滞在
Alex Garciaからの返信 (投稿日 : 2023 年 4 月 19 日)
Dear Jeff,Thank you so much for taking the time to rate your recent stay with us, and for giving us a perfect score of 5/5! We're thrilled to hear that you had such an enjoyable experience with us.We hope to have the pleasure of welcoming you back to our hotel soon, and if there's anything we can do to make your next stay even more comfortable, please don't hesitate to let us know.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 4 月に 4 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 4 月 15 日)
Thank you for choosing us! We are glad you enjoyed your stay and hope to see you again soon! :)

10/10 (非常に良い)

JUFNG

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 4 月に 3 泊滞在
Alexからの返信 (投稿日 : 2023 年 4 月 11 日)
Hello! Thank you for staying with us, we appreciate your feedback and are glad you enjoyed your stay! We hope to see you soon!

10/10 (非常に良い)

Kim

2023 年 3 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 3 月 13 日)
Thank you for staying with us! We appreciate your feedback and are glad that you enjoyed your stay.Hope to see you soon!

10/10 (非常に良い)

javon

良かった点 : 清潔度、客室の快適度
2023 年 2 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 2 月 27 日)
We appreciate your feedback and are glad that you enjoyed your stay. See you soon!

10/10 (非常に良い)

Joseph

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff was awesome. Property and room was great. We had meetings and the facilities were ideal.
2023 年 2 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 2 月 27 日)
Thank you so much for staying with us, we appreciate your feedback! We are glad you enjoyed your stay and we hope to see you soon.Have a great day!

8/10 (良い)

Elín Helga

カップルで旅行
良かった点 : 清潔度
Great location, big and clean rooms.
Alex Gからの返信 (投稿日 : 2023 年 1 月 16 日)
Hello! Thank you so much for choosing us, we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you soon!

8/10 (良い)

Joan

良かった点 : 清潔度、客室の快適度
2023 年 1 月に 3 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 1 月 16 日)
Thank you for staying with us, we are glad that you enjoyed your stay. If there's anything we could've done better to get a 10/10, please don't hesitate to reach out to us, we appreciate your feedback!Hope to see you soon!

10/10 (非常に良い)

Trisha

良かった点 : 清潔度、客室の快適度
The hotel was clean and very comfortable. The location is fantastic, within walking distance to amazing restaurants and entertainment.
2023 年 1 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 1 月 16 日)
Thank you for choosing us, we appreciate your feedback! We are glad to hear you enjoyed your stay and hope to see you soon!

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was wonderful and the room was clean. The ONLY thing i disliked was the shower in my room. It was an open concept with zero options to close the shower in any way. Water all over the floor combined with an unpleasant cold breeze and barely warm water was not my idea of a nice shower. Especially since I was washing 2 small children in there. Otherwise the hotel was lovely.
Alex Gからの返信 (投稿日 : 2023 年 1 月 16 日)
Thank you for staying with us, we appreciate your feedback! We are sorry to hear about the issues you encountered with our shower set up while staying with us, if you are planning on coming back to the area we'd love to make this up for you!Hope to see you soon!

10/10 (非常に良い)

Adrienne Di

良かった点 : 設備とサービス、施設のコンディションと設備

8/10 (良い)

Bonnie

出張
良かった点 : 清潔度、客室の快適度
2022 年 11 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2022 年 11 月 25 日)
Thank you for staying with us! We hope to see you soon.Have a great day!

10/10 (非常に良い)

Chi Kwong

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good hotel
Alex Gからの返信 (投稿日 : 2022 年 11 月 4 日)
Thank you for choosing us, we appreciate your feedback and are glad you enjoyed your stay. Hope to see you soon!

10/10 (非常に良い)

Teeraporn

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is superb! Clean, friendly, great for families or solo travel.
2022 年 8 月に 2 泊滞在
Alex Gからの返信 (投稿日 : 2022 年 8 月 8 日)
We appreciate your feedback, thank you for staying with us! We hope to see you soon! :)

10/10 (非常に良い)

Hank

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Tea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2022 年 6 月 12 日)
Thank you for staying with us, we appreciate your feedback! We hope to see you again soon, have a great day!