Our immediate family of 24 people stayed here for 4 nights, ages ranging from 4 to 75. It was a wonderful time and I highly recommend staying in these houses with the Villatel company despite some challenges that weren't necessarily the fault of Villatel. The people who work for Villatel were all SUPER helpful and kind and any need that we had they met very promptly.
One challenge we had was having to wait an hour and a half to get into our house to due to the cleaning not being done by check-in time. I can imagine that it must be difficult cleaning a house that big in just 6 hours, but it was a big inconvenience having to wait that long in the hot weather with food in the car that needed to be put in the fridge. The Villatel hosts were very gracious and did what they could to make it right, but hopefully this won't happen again for future renters. Another challenge was the parking situation. Having only 5 parking passes for a group of 24 is nearly impossible. The last issue we had was the internet that went out a couple times, but when I called they had people out super quick who were able to fix it.
Overall, our stay was very enjoyable and fun. The house was the perfect size for us and so much fun for all ages. The resort amenities were also excellent! The resort pool, slide, and lazy river were all very enjoyable for our family.
Thank you, Villatel team for all you did to pleasantly accommodate our needs this week! We will be sure to recommend you to others! :)