4/10 (不満)
Lorraine
家族旅行
2024 年 5 月 1 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No water! We Stayed two days and on the second day the water stopped working. I was in the middle of a shower with a head full of shampoo. My husband ran down to the desk to see if there was another unit we could use the shower. No water at all! So I waited in the shower for 45 mins hoping for the water to turn back on and nothing. We packed up and headed out to rent another room so I could get shampoo out of my hair and the husband and daughter could shower and have bathroom facilities . I understand things happen but was is upsetting is there is no desk staff half the time. When we left the desk staff was gone, I had to go into the restaurant next door looking for someone and eventually left the key. I sent them two messages and waited for a response hoping they would correct this before I did my review and no response as I should recess credit for the one day as I had to go to another hotel and of course no response. Poor customer service they received their money and then don’t care.
Lorraine
2024 年 4 月に 2 泊滞在