朝食、ディナーに営業

ホテル フェラ アナハイム A ダブルツリー バイ ヒルトンの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 2322 件の口コミ中 1183 件が非常に良い" "
評価 8 - 2322 件の口コミ中 490 件が良い" "
評価 6 - 2322 件の口コミ中 271 件が普通" "
評価 4 - 2322 件の口コミ中 180 件が不満" "
評価 2 - 2322 件の口コミ中 198 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

NOBUKO

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you very much for your great review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 (不満)

Saki

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
部屋に置いてある水のボトルは一本$4と書いてありました。 クッキーは要らないので水無料の方が良かったです。 聞きたいことがあり部屋からレセプションに電話しましたが時間を変えて2回電話しましたが2回とも誰も出なかったです。
2024 年 3 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 3 月 7 日)
I'm so sorry to learn that your stay with us was not the best it could have been. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

SHUNSUKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 (普通)

Chisaki

2023 年 12 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 (不満)

Yoshiko

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 (不満)

Rina

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel staffs are not kind and there was no explanation about hotel. Hotel prices are expensive but I can’t understand why there is o breakfast for free. The rooms are so cold even if air conditioners turn off. We need warm air from air conditioners.
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 (非常に良い)

SABURO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 10 月 4 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

6/10 (普通)

HAYATO

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
ホテル内のスタッフの方は親切でした。ホテル玄関入口に座ってる方は挨拶もしてくれないのに驚きました。
2023 年 9 月に 3 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking but do apologize for the areas in which we did not exceed your expectations. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied: we look forward to welcoming you back to our hotel in the future.

6/10 (普通)

takashi

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
エアコンが少しうるさい。 冷蔵庫が欲しい。 部屋の掃除が無かった。
2023 年 9 月に 4 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 9 月 15 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking but do apologize for the areas in which we did not exceed your expectations. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied: we look forward to welcoming you back to our hotel in the future.

6/10 (普通)

MAYUMI

気になった点 : 施設のコンディションと設備
エンゼルススタジアムや、アウトレットは近いのでおすすめ
2023 年 9 月に 3 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 9 月 10 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

10/10 (非常に良い)

Wataru

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

10/10 (非常に良い)

MARIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

10/10 (非常に良い)

Hironori

2023 年 8 月に 3 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

8/10 (良い)

HIROTAKA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロサンゼルスのダウンタウンやハリウッドとは比べ物にならないほど、落ち着いていて穏やかな街でした。 エンゼルスタジアムまでは歩いて20分ほど、夜も安心して歩ける雰囲気でした。アウトレットも徒歩ですぐです。 スタッフの方もとてもフレンドリーで親切でした。 部屋に冷蔵庫がなかったのが少し残念でした。 またいつか野球を見に行くときは利用したいと思います。
2023 年 8 月に 2 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

4/10 (不満)

Mika

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
突然連絡が来てシャワーが浴びれませんでした。
2023 年 8 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 (非常に良い)

YOSHIKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 7 月 8 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future!

2/10 (非常に不満)

Tomoko

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was hard to understand their service level.
2023 年 6 月に 1 泊滞在
Hotel Fera Anaheim, a Doubletree by Hiltonからの返信 (投稿日 : 2023 年 6 月 24 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hotel Fera, a Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 (良い)

HIROKAZU

2023 年 6 月に 3 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 6 月 14 日)
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 (不満)

Hana

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
DoubleTree by Hilton Hotel Anaheim Managementからの返信 (投稿日 : 2023 年 5 月 27 日)
Dear Hana,I'm so sorry to hear that your experience with us was not the perfect one we envisioned. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, DoubleTree by Hilton Hotel Anaheim Management

8/10 (良い)

Kenji

2023 年 5 月に 1 泊滞在
Doubletree by Hilton Anaheim Orange Countyからの返信 (投稿日 : 2023 年 6 月 2 日)
Thank you for taking a moment to share your experience. We are happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 (良い)

Anna

良かった点 : スタッフとサービス
Very convenient to go to Angels stadium.
2023 年 5 月に 1 泊滞在
Front Desk Teamからの返信 (投稿日 : 2023 年 5 月 7 日)
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 (良い)

Yoko

2021 年 9 月に 4 泊滞在

10/10 (非常に良い)

Roxana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2024 年 5 月に 2 泊滞在

6/10 (普通)

Erewa

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Elevators were broken one evening as everyone was trying to get to their designated convention meetings and graduation ceremonies. It was very chaotic. I had to walk down and up the stairs from the 10th floor.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Francisco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly
2024 年 5 月に 1 泊滞在

8/10 (良い)

Mckayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Jesus

2024 年 5 月に 1 泊滞在

8/10 (良い)

Christiane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schön, aber der Parkpreis von 28$ p. Nacht ist für diese Gegend nicht gerechtfertigt.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was amazing. Especially Scarlett and Leslie and the Peel bar
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 22 日)
We're deeply grateful for you taking the time to leave such a phenomenal rating! Hearing about your memorable stay and especially the positive interactions with our team is a joy. Our dedication is to deliver exemplary service, and it's exhilarating to know our staff has made such a lasting impression. Thank you for valuing their dedication. We eagerly await your next visit for another incredible stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

lynn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms. Bed and pillows were comfortable.
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 22 日)
Your outstanding rating brightened our day! We're thrilled to hear that you had a memorable stay with us, especially appreciating our great location. Providing a convenient and desirable setting for our guests is crucial, and we're delighted that our location met your needs. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 (普通)

Horacio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great from when you get there till you leave. My only negative was the bed. Was not comfortable at all.
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 (良い)

Eugene、San Rafael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Room cleaning a bit lagging.
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 (不満)

Rodrigo

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
one of the staff memebrs was quite rude.
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 19 日)
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Angileena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay here went great! Everything is so conveniently close and I can’t think of not even one issue I encountered while staying here!
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 16 日)
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

TODD

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience and stay. Definitely my choice of stay when in the area, I will be back.
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 16 日)
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 16 日)
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 (良い)

MONA

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 (不満)

June

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Room smelled musty due to visible mold in bathroom. Air conditioner not really working well . Unclean room.
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 19 日)
We are deeply sorry to hear about your disappointment with your recent stay. Our team works tirelessly to ensure the satisfaction of all our guests, and we regret that we were unable to meet your expectations on this occasion. Creating a positive first impression is crucial to us, and we apologize if we fell short in this aspect. Your feedback is appreciated, and we will use it to make necessary improvements.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

EDUARDO

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service!
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 16 日)
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Janet

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Clean hotel, but we had to take the stairs from the twelfth floor down because the elevator was taking forever and when it would open, it would be full
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 16 日)
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 (普通)

ann

良かった点 : 清潔度、スタッフとサービス
very attractive renovation BUT only two of four elevators in service - long wait every trip for elevator, shower faucet very difficult to operate, only light in bathroom is from led mirror, ceiling light and AC is very loud - disappointing.
2024 年 5 月に 3 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 19 日)
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 (普通)

Teri、Spokane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property needs upgrading. The cold water tap in our bathroom leaked, and the shower stream was scouring the grout on the back wall.
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Mohammed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Infinity Tax

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very affordable without sacrificing quality
2024 年 5 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 (普通)

Monica

2024 年 4 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Stephani

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great visit with my girlfriends
2024 年 5 月に 1 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10 the main areas and bar/food options were great. Wish the weather was warmer for me to get in the pool. Great experience.
2024 年 5 月に 3 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for providing us with your kind thoughts on your recent stay. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

Khristine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 11 日)
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 (非常に良い)

RAMONA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean staff is very helpful excellent service
2024 年 4 月に 5 泊滞在
Hotel Fera Anaheim, a DoubleTree by Hiltonからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton