Worst experience ever! Simple is that. Poor customer service or support from Expedia, and wrong information provided. The phone number of the hotel is not updated in the profile so we couldn’t even reach the reception of the hotel out to advice them about my late check-in. We (the Expedia customer service and I) tried many times to call the residence for 2 hours... So I ended up missing my check-in (because it is only open from 5PM to 7.30PM) and my night, so basically payed for nothing (meaning be prepared to not get refunded and to give away your money). Since I booked for 2 nights, I showed up the next day, and the guy told me that he could usually have rented the room if someone would have showed up... and there’s also another hospitality fee (€1.50) from the city that no one if mentioning. Terrible experience.