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ウィンダム グランド オクラホマ シティ ダウンタウンの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 2083 件の口コミ中 977 件が非常に良い" "
評価 8 - 2083 件の口コミ中 461 件が良い" "
評価 6 - 2083 件の口コミ中 289 件が普通" "
評価 4 - 2083 件の口コミ中 200 件が不満" "
評価 2 - 2083 件の口コミ中 156 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

2/10 (非常に不満)

John

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The hotel ads do not stipulate that no parking is available, except for paid valet parking ($34) and commercial parking lots a few blocks away. The man at the desk answered the phone with a “Yeah” greeting. The night valet delivered my car in the center of the turnabout. If I had had enough time, I would’ve changed hotels, but I roughed it out. Also, even though they had the app for room service, they didn’t have it and the front desk man didn’t alert me of that. So, I ordered dinner on the app and waited 1 1/2 hours become calling the front desk.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

4/10 (不満)

Michael

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not a great experience. Area itself wasn’t very good and the room was pretty dirty. The AC unit also had fan and temp issues
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Michael, I apologize that the service of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Leigh Anne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was walking distance to Bricktown and to Paycom Center
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Leigh Anne, Thank you for staying with us! We are glad that our location was easy for your needs. We appreciate your feedback and hope to host you again. Best, Rex Amsler, GM

10/10 (非常に良い)

Amber、Tulsa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to Paycom and dining in Bricktown.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Amber, We love hearing that you enjoyed our convenient location. It was our pleasure hosting you, and we hope to welcome you back soon. Best, Rex Amsler, GM

10/10 (非常に良い)

Sean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean facility. Great staff, especially the waiter and waitress in the breakfast area on 5/18/24
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sean, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our hotel clean and our staff friendly. We hope to see you again soon! Best, Rex Amsler, GM

10/10 (非常に良い)

Elizabeth Ann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was excellent. Friendly check in. Clean room!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Elizabeth Ann, Thank you for taking the time to write. I'm happy that our service and clean rooms made for an enjoyable stay. A return visit is the best compliment! Best, Rex Amsler, GM

6/10 (普通)

Camilla

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Camilla, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Marisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great customer service!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Marisa, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you on a return trip. Best, Rex Amsler, GM

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Loved the facility, room, and walking distance to Bricktown. The hotel seems understaffed leading to long waits in the valet parking lines, in and out. Overall, a very nice and comfortable hotel.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Steven, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our accommodations and location. I appreciate your comments regarding staffing, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon for a flawless stay. Rex Amsler, GM

2/10 (非常に不満)

rosen

気になった点 : スタッフとサービス
Got booted off my flights
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear rosen, I'm very sorry for the travel issues you experienced. We hope to have an opportunity to host you in the future. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Jamey

家族旅行
良かった点 : 設備とサービス
Elevator is cool
2024 年 5 月に 1 泊滞在

6/10 (普通)

Richard

出張
良かった点 : 清潔度、スタッフとサービス
Safe, clean, comfortable beds. Intermittent internet.
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Richard, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about the issues you experienced with the internet. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Rex Amsler, GM

8/10 (良い)

Caelainn

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff were fantastic! I wish the facilities would have been cleaner. I also had an instance of a guy going through the valet area on a bike with a ski mask, but no one said anything to him. It was as if it was normal.
GMからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Caelainn, Thank you for staying with us. The staff works hard to try and provide every guest with an exceptional experience and your sincere feedback, including areas for improvement, helps us to achieve that goal. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Rex Amsler, GM

10/10 (非常に良い)

Philip、Ocean View

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location to train station and Bricktown.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Philip, We are grateful to receive your 5/5 review and it is great to hear our location was ideal for your visit. We hope to host you again soon. Best, Rex Amsler, GM

8/10 (良い)

Kevin、Austin

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay. Nice people. Leaving was a bit of a chore due to being understaffed but your people handled it.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kevin, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Rex Amsler, GM

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome staff
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Richard, We appreciate your recognition of our commitment to providing excellent customer service. Thank you for choosing us, and we look forward to your next visit. Best, Rex Amsler, GM

8/10 (良い)

Richard、Camdenton

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
NA
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Richard, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Rex Amsler, GM

10/10 (非常に良い)

Candace

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The need to update the furniture
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Candace, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Rex Amsler, GM

4/10 (不満)

Margaret

出張, 家族旅行
気になった点 : スタッフとサービス
So many things wrong with this hotel its hard to know where to start.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Margaret, Thank you for choosing our hotel. We truly appreciate your patronage and would be honored to welcome you back for an exceptional experience. Your feedback is highly valued and helps us improve our services. Again, thank you for choosing us. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Nick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eaay walking distance to entertainment.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Nick, We're happy to hear from you! It's great to know that you enjoyed our location. Please plan to visit us again the next time you travel to the area. Best, Rex Amsler, GM

10/10 (非常に良い)

David、Frisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear David, Thank you for your time in sharing your kind review and please visit us again. Best, Rex Amsler, GM

10/10 (非常に良い)

Echo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Echo, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Rex Amsler, GM

6/10 (普通)

Heather

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The lobby was nice and we really appreciated that to go up the elevator to our floor we had to scan our room key. The beds and pillows were very comfortable. The room had problems: The carpet was old and stained. The floor is not level and was disconcerting to walk on. The aerator on the bathroom faucet was leaking, causing water to run down the spout and pool around the faucet base. The floor of the tub is concave, not flat, and it was painful for me to stand on and try to keep my balance while showering. I felt very unsafe. The bathroom walls were not clean. I would not choose to stay at this property again, comfortable beds notwithstanding.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Heather, We are grateful that you have chosen to stay with us. We understand that your expectations were not fully met, and for that, we extend our sincerest apologies. Your feedback is invaluable to us, and we have already shared it with our team to ensure that we learn from this experience. We hope that you will grant us a chance to make things right in the future, and we look forward to serving you better. Sincerely, Rex Amsler, GM

6/10 (普通)

Damian

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Room was quite dark. Lights at entrance and little lamps near bed. Had a weird and moist smell to It which is weird because it’s super dry in Oklahoma
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Damian, We always strive to leave a lasting impression, so I apologize that your experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses, and ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Brandi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Felt clean and safe.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Brandi, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Rex Amsler, GM

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great except one thing, a person in valet was very rude (maybe just having a bad day) but the company itself deserves a 5 rating.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Gary, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Rex Amsler, GM

10/10 (非常に良い)

Cindy

カップルで旅行
*
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Cindy, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Rex Amsler, GM

6/10 (普通)

Michelle

出張, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
This properly is located nicely. It’s an easy walk to the convention center and Bricktown. The service was excellent. Staff super friendly and helpful. The rooms are dated and need to be updated. Breakfast was very good.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Michelle, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Rex Amsler, GM

6/10 (普通)

Chad、Hillsboro

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Our room was very dated in amenities, furniture, and design. One of the cabinet fronts on the kitchenette was very losely screwed on because it had previously fallen off. Some of the lighting fixtures weren't working properly. Our room was short of towels and washcloths No automatic daily housekeeping. The overall feeling of the room seemed like it had jot been improved since the 1990's. The ice machine on our floor wasnt working, and I had to go 3 floors up to find one that did. The lobby abd the staff were nice and helpful though.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Chad, I appreciate you choosing to be our Guest and recognizing our helpful staff even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in our area and hope that you consider a return trip in the future as I know we can do better. Sincerely, Rex Amsler, GM

6/10 (普通)

Bryant

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Pool/hot tub and gym close at 11pm.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Bryant, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay due to our pool/hot tub and gym hours. We appreciate your attention to reviewing our hotel and we hope to impress upon your return to the area. Sincerely, Rex Amsler, GM

6/10 (普通)

Sue

良かった点 : 施設のコンディションと設備
Lobby beautiful Breakfast average /costly Hair products old could no open No free coffee or water in the lobby Would not stay there again
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sue, I am sorry to hear that some aspects of your stay did not meet your expectations. We continuously strive to enhance our service through our guests' feedback, and we appreciate you taking the time to share yours. Your business is highly valued, and we look forward to the opportunity to better serve you in the future. Sincerely, Rex Amsler, GM

6/10 (普通)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great building and seemed luxurious for the price.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Andy, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Rex Amsler, GM

10/10 (非常に良い)

Brett

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone is nice
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Susan, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us and we are eagerly anticipating your next visit. Best, Rex Amsler, GM

6/10 (普通)

Sara

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
The rooms are big but dated. Could use an upgrade. Carpets are old and stained. Rooms are very dark with dim lighting. Bed was comfy
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sara, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Rex Amsler, GM

8/10 (良い)

Mariano

2024 年 3 月に 3 泊滞在

4/10 (不満)

DIAN、Chicago

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear DIAN, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

William

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for downtown OKC meetings
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear William, We sincerely appreciate your valuable feedback and would like to express our gratitude for your recommendation. It would be our pleasure to extend a warm welcome to you whenever you choose to visit us again. Thank you for your kind words! Best, Rex Amsler, GM

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Pamela, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Rex Amsler, GM

6/10 (普通)

Daniel

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Daniel, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Rex Amsler, GM

2/10 (非常に不満)

Matthew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Matthew, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Rex Amsler, GM

6/10 (普通)

Rich

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking while trying to get checked in was a horrible experience. I know there’s not much room period, but surely you can come up with something better. I was stuck in your “lot” for close to 30 minutes after checking and waiting for a path to drive out so I could get parked at the parking garage..
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Rich, I am sorry very sorry for your frustrating arrival experience; please forgive us. We appreciate your feedback, as it helps us identify areas that need our immediate attention. Thank you for staying with us, and we hope to see you again for a better experience. Sincerely, Rex Amsler, GM

8/10 (良い)

Robert

出張
良かった点 : 施設のコンディションと設備
Quiet area. Nice lobby. Room needs updating/repair.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Robert, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review, and we look forward to your return. Best, Rex Amsler, GM

6/10 (普通)

Jason

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
It’s ok, but it isn’t what it used to be. I would love to see them put some money into this property and run it like when it was the Renaissance.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Jason, Thank you for taking the time to review our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Rex Amsler, GM

8/10 (良い)

Richard's

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very relaxing.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Richard's, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Rex Amsler, GM

10/10 (非常に良い)

Jamal

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Jamal, Your 5/5 review lets us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Thank you for the feedback and we hope to welcome you on a return trip. Best, Rex Amsler, GM

6/10 (普通)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Valet was a bit steep. No visible options for alternate parking. No fridge, coffee pot or microwave in the room which was a BIG disappointment
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Michelle, We are sincerely sorry that our valet pricing and in-room offerings left you disappointed. We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve.Thank you for staying with us and we hope to see you again. Sincerely, Rex Amsler, GM

10/10 (非常に良い)

Juan

2024 年 4 月に 3 泊滞在

6/10 (普通)

Jared

Quality of junior suite rooms do not match the quality of the interior hotel area.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Jared, We regret that you did not find our junior suite to be of quality compared to the interior of our hotel. Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our property, and we hope to impress upon your return to the area. Sincerely, Rex Amsler, GM