スポーツ設備

ハイアット プレイス オクラホマ シティ / ブリックタウンの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1362 件の口コミ中 795 件が非常に良い" "
評価 8 - 1362 件の口コミ中 312 件が良い" "
評価 6 - 1362 件の口コミ中 118 件が普通" "
評価 4 - 1362 件の口コミ中 74 件が不満" "
評価 2 - 1362 件の口コミ中 63 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NBA観戦のために、宿泊しました。スタッフは親切で、近隣のレストラン、観光施設を親切に教えて頂きました。 周りにブラックスタウン、数店舗のレストラン以外何もないのが少し残念な点です。
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
ユウヤ様、ハイアット プレイス オクラホマ シティ / ブリックタウンがお客様の NBA 体験に良い影響を与えたことを嬉しく思います。当ホテルのスタッフの親切さとおもてなしは、まさに当ホテルが誇りとするサービスの一部です。周辺環境に関するご意見にもかかわらず、ブリックタウンにある当ホテルの立地がお客様のお食事や観光の利便性を高めたと確信しております。お客様のレビューに感謝するとともに、次回のご来館を心よりお待ちしております。

10/10 (非常に良い)

sakae

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントの方含めて非常に親切でした。また、泊まりたいホテルです。残念だったのは、前々日空港からタクシーで来ました。支払ったお金はチップを入れて40ドルでした。帰る日にフロントでタクシーを頼みましたが空港に着いて運転手のスマホに80.75ドルと書かれていて81ドル払いました。メーターではありません。少しくらい高いのは迎えに来てもらったのでかまいませんが、倍の金額とは思いませんでした。ホテルが最高だったので、これだけが残念です。
Customer Serviceからの返信 (投稿日 : 2023 年 1 月 17 日)
栄さん、素晴らしいレビューをありがとうございます!ハイアット プレイス オクラホマ シティ / ブリックタウンでの経験がとても素晴らしかったことをうれしく思います。私たちは、すべてのゲストが私たちと一緒にいる間、歓迎され、リラックスできるように努めています。私たちのチームがお客様のニーズに対応し、可能な限りお手伝いできることは素晴らしいことです。私たちは喜ばせることを目指しており、あなたの賞賛は私たちが仕事をしていることを知らせてくれます!すぐに別の素晴らしい体験を共有できることを楽しみにしています!

4/10 (不満)

Amanda

出張, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our room was super humid, even though I had the AC super cold. My meds in gel caps dissolved due to the humidity. Breakfast was watery, rubbery eggs, flacid, boiled sausage patties, and something else i didnt even bother looking at. Elevators smelled like weed. Kids were running down the halls at 1030p. Was supposed to have cleaning service the 3rd day, but they only refilled towels; no toiletries. Disappointed and will not stay at another Hyatt. Plus, parking was $32 a night ?!?! When I asked about other parking, the front desk woman was rude. Never. Again.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Amanda, thank you for sharing your experience. It is disappointing to hear that various aspects of your stay did not meet your expectations. Your feedback about the room's climate control, breakfast offerings, and the overall atmosphere has been noted. The concerns regarding the service and parking fee have also been noted. The team will be looking into these areas to understand how we can improve. Thank you again for your feedback.

8/10 (良い)

Brian

良かった点 : 清潔度
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you for the 4-star rating, Brian!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Oklahoma City / Bricktown. Thank you again for sharing!

6/10 (普通)

Caryl

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
It was Ok. It wasn’t worth what I paid, honestly.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Caryl, thank you for sharing your thoughts. The value of your experience is important to us. Should you have any specific suggestions for improvement or details about your recent stay that could help us provide a better experience, we would appreciate hearing them. Safe travels.

8/10 (良い)

Becky

出張, 家族旅行
Nice clean hotel, but was a bit shocked paying $72.83 for valet parking when my car wasn’t even there for 24 hours.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Becky, thank you for sharing your positive experience at the Hyatt Place Oklahoma City / Bricktown. We are pleased you found the hotel nice and clean. We understand your concern about the valet parking charge. Your feedback is important to us, and we will take it into consideration. We hope to welcome you back in the future.

4/10 (不満)

Lindsay

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I specifically found and booked this hotel with a nice indoor pool for our weekend with a guest in town and when we got there after I checked in they told me both the pool and gym were not open because they were under renovations. It was really frustrating that they weren’t clear up front.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Lindsay,Thank you for taking the time to share your feedback. The inconvenience mentioned regarding the pool and gym renovations is understood. Your input is appreciated, and efforts to improve communication are always ongoing. Your thoughts have been noted.

8/10 (良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facility.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 18 日)
Chris, thank you for your positive feedback. The team at Hyatt Place Oklahoma City / Bricktown is delighted you enjoyed the facility. We're looking forward to welcoming you back.

10/10 (非常に良い)

Whitney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Whitney, thank you for your optimum rating of Hyatt Place Oklahoma City / Bricktown. It is wonderful to see guests like yourself having a great experience. We'd be beyond pleased to be your host again in the future.

4/10 (不満)

Akashdeep、Mechanicsburg

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Most of the hotels atleast provide 1 bottle of water but this one did not. Secondly, the parking is not included and it charged me double price $74 eventhough i checked in at 11:30pm. I will not recommend this hotel
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay, highly recommend it!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Jeff, thank you for the glowing appraisal of Hyatt Place Oklahoma City / Bricktown. It's wonderful to learn that we have exceeded your expectations. Your high recommendation is truly appreciated. It would be our pleasure to welcome you back on your next trip to Oklahoma City.

8/10 (良い)

Bridget

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ii
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the great rating, Bridget!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Oklahoma City / Bricktown. We'd like to share an even better experience with you soon.

8/10 (良い)

Rhonda

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Rhonda, we appreciate your high rating for Hyatt Place Oklahoma City / Bricktown! It's great to hear you had a satisfying experience. We sincerely hope for the chance to exceed your expectations during your next visit.

6/10 (普通)

Ashley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
3rd time back at this hotel. The parking at the hotel is ridiculous. Never before has it been valet only and at $35 dollars per day. That’s just down right wrong. I asked the valet attendant if he could drive a stick shift, he said WHATS THAT!!!! The parking is not covered to protect from the weather and too expensive. Large spacious rooms, large walk in shower.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Ashley, it's always a pleasure to welcome back our valued guests. We appreciate your feedback about the parking changes, and we're sorry for any inconvenience it might have caused. On another note, we're glad that you appreciated the spaciousness of our rooms and your enjoyment of the walk-in shower at Hyatt Place Oklahoma City / Bricktown. Please rest assured, your comments have been noted and will be taken into consideration for future improvements. We're looking forward to seeing you again.

10/10 (非常に良い)

Rachel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean property
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Rachel, thank you for your glowing review of Hyatt Place Oklahoma City / Bricktown. We deeply value cleanliness in our establishment and are thrilled that it made a positive impression on you. Come back soon for another seamless experience.

6/10 (普通)

Gloria

グループ旅行
良かった点 : 清潔度
The front desk personnel are professional, courteous, and knowledgeable of the area. Pool was not open when we stayed came prepared with swimsuits so this was disappointing. I believe the gym was also closed however another was available. Breakfast was not up to par for a hotel of this quality. Had an issue with cleaning staff who did not allow me to enter the bathroom. I was assured management handled it.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Gloria, we appreciate your feedback. It's great to hear you found our front desk team members professional and knowledgeable. We're sorry to hear about your disappointment regarding certain amenities and it's noted that you had an unexpected experience with the breakfast. Rest assured, we continuously strive to provide superior experiences for our guests. Your situation with access during cleaning has been noted and passed on to the relevant department. We hope you'll consider giving us the chance to better serve you in the future.

6/10 (普通)

Tracy

出張, 家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Property is in a nice location adjacent to Bricktown. That said, the hotel really lacks amenities, including the ones that they have listed on their website such as a pool and a gym. Apparently, those amenities are closed due to remodeling, which will be great for future guests, but should have been communicated prior to the stay.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Tracy, thank you for your feedback. The hotel understands the importance of clear communication especially when it comes to our amenities. It is regrettable that you were not adequately informed about the temporary unavailability of certain facilities due to refurbishment works. This will be looked into to ensure clarity for future guests. We are eager to provide the improved amenities upon your next visit.

10/10 (非常に良い)

Janlissa

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Janlissa, thank you kindly for taking the time to leave a rating following your stay at Hyatt Place Oklahoma City / Bricktown. We're pleased to acknowledge your satisfaction, as it's our pleasure to offer memorable experiences for our guests. We look forward to welcoming you back for another excellent visit.

10/10 (非常に良い)

Natalie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice area, nice room, nice staff. The valet was a little strange though with a guy asking to take our keys without identifying himself as valet and not wearing a uniform. Reception was friendly and easy. The room was lovely. Breakfast was fine.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Natalie, it's wonderful to hear that you enjoyed the welcoming surroundings of Hyatt Place Oklahoma City / Bricktown. We're thrilled you found your room lovely and our front desk colleagues friendly. We understand that the valet incident was unusual and appreciate you bringing it to our attention. Our aim is to provide a seamless experience, and we'll ensure to improve in this area. Additionally, we're glad that you enjoyed your breakfast. Looking forward to welcoming you back in the future.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for the wonderful rating, David!It's fantastic you enjoyed your time at Hyatt Place Oklahoma City / Bricktown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 (良い)

Debra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hyatt Place is in a charming neighborhood in Oklahoma City. The beautifully decorated room was quiet & clean. The beds are super-comfortable! The breakfast was OK, but lacking.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Debra, it's wonderful to hear you found the Hyatt Place Oklahoma City / Bricktown to be situated in a captivating neighborhood. We are glad you appreciated the tranquil and spotless state of your room, along with our cozy beds. Your feedback regarding breakfast has been noted, and improvements will be considered to provide a more satisfying experience. We hope to welcome you back again in the future.

8/10 (良い)

John、San Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our second rip to Oklahoma City's Bricktown neighborhood. The area is ultimately walkable with plenty of entertainment, shopping and walkable attractions. The Hyatt Place is well located in Bricktown. We have stayed several Hyatt Place hotels. The decor is clean, contemporary and pleasing. The Breakfast is a step above most like priced options. The rooms are spacious and comfortably furnished. We were pleased.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
John, thank you for your appreciation of Hyatt Place Oklahoma City/Bricktown. It brings us joy that you admire our strategic location and contemporary design, alongside our uniqueness in providing spacious rooms and elevated breakfast offerings. It's wonderful to know you had a comfortable stay with us, and your kind words inspire us to continually deliver high-quality services for our guests. We value your loyalty to Hyatt Place and hope to welcome you again on your next trip to the Bricktown neighborhood.

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My stay was great. I would caution booking with Expedia though. I was here for work and ended up being done earlier and needed to check out early. Expedia made it extremely difficult to do this for the property. I’m still not sure if I will be reimbursed for the night that I did not stay.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Michael, it's wonderful to know that your stay at Hyatt Place Oklahoma City / Bricktown was satisfying. We regret any inconveniences you encountered when trying to alter your reservation through a third-party platform. It is our aim to provide a smooth and seamless experience for all our guests. For future stays, we recommend booking directly with us for more flexible conditions. We eagerly look forward to your next visit.

4/10 (不満)

John

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Parking situation and communication from staff. Hotel did not provide for courtesy parking. At check in I was told parking was $29/day. I asked both attendant and front desk if the fee was for 24 hours or per calendar day. I was told 24 hours. I checked in at 2:30pm and checked out the next morning at 5:30pm and was charged for two days! $58 for 15 hours of parking!!! ridiculous.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Teri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is clean and rooms are large. The area is ok - its on the east edge of Bricktown. They have a good free breakfast. The swimming pool and fitness center are closed due to renovations. The parking is not good - all they have is valet and its $30 per night and they don’t tell you this until after you’ve booked the room. Would not stay here again as there are lots of hotels in this area with free parking.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Teri, it is excellent to note you found the Hyatt Place Oklahoma City / Bricktown to be clean and spacious, and that you appreciated our complimentary breakfast. We understand the temporary closure of our pool and fitness center may have been inconvenient and we appreciate your patience. Regarding the parking, we do our best to disclose all details before booking to ensure transparency. We're sorry to hear this was an unexpected aspect of your stay. Regardless, we are grateful for your feedback and hope to have the chance to serve you better in the future.

10/10 (非常に良い)

JAMES

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet. Convenient to Local restaurants in Bricktown
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
James, it's wonderful to hear you appreciated Hyatt Place Oklahoma City / Bricktown's serene environment and handy location for local dining options in Bricktown. We look forward to welcoming you back the next time you're in the area.

10/10 (非常に良い)

Brenda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked the location
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Brenda, thank you for your wonderful review! We're delighted that you found the location of the Hyatt Place Oklahoma City / Bricktown advantageous. We hope to serve you again during your next visit.

10/10 (非常に良い)

Kristen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds were amazingly comfortable!
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Kristen, we're thrilled to know you found the beds at Hyatt Place Oklahoma City / Bricktown extremely cozy! We look forward to making your next stay just as relaxing.

10/10 (非常に良い)

Gilberto

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hotel in downtown
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Gilberto, it's wonderful to hear that you found the Hyatt Place Oklahoma City / Bricktown to be an outstanding destination! We're delighted you enjoyed our prime downtown location and look forward to welcoming you back in the future!

8/10 (良い)

William、Maybrook New

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pool out of operation
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
William, thank you for your feedback. We regret to hear that you weren't able to enjoy the pool during your stay. Please be ensured that we are dedicated to the maintenance of all our amenities for the comfort of our guests. We hope to welcome you again to Hyatt Place Oklahoma City / Bricktown allowing you to experience all of our features.

6/10 (普通)

Jenny

良かった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for sharing your feedback, Jenny.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 (非常に良い)

kristin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location convenient off off highway exit.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Kristin, it's wonderful to hear that you found the Hyatt Place Oklahoma City / Bricktown to be conveniently located. We appreciate your positive feedback and hope to welcome you back soon. Safe travels!

4/10 (不満)

josh

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
We came here with another family and our kids for Spring Break. We only considered this hotel because it has an indoor pool. I made sure to check that the pool was open before booking. When we arrived, we were told that the pool is down for maintenance. On top of that, the pool at the sister hotel (that guests here are supposed to be able to use in these situations) is also down for maintenance. This ruined the stay here for our families. Had we known the pool was closed we would have booked another hotel. Instead, we overpaid for a pretty average hotel with no pool. Very disappointed.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Josh, we understand the concerns in your review. We apologize for the disappointment related to the unavailability of the pool. Please be assured that temporary restrictions are placed with guest safety in mind. Despite the unforeseen circumstances, our team strives to make each guest's stay comfortable. We regret it impacted your trip and hope for a chance to serve you better in the future.

10/10 (非常に良い)

Travis

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect, that’s why we stay there
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Travis, it's great to hear that you find Hyatt Place Oklahoma City / Bricktown perfect for your stay. Our goal is to provide an exceptional experience that brings guests back time after time. We're thrilled that we've been able to exceed your expectations.

2/10 (非常に不満)

Jeff

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Upon checking in was told that there was no parking and valet would be additional. Normally this would be fine but I specifically looked for during booking and was never mentioned. Valet service is billed separately which is not convenient either. Was also told both the pool and workout room we're not available during check-in which is all just adding up to I will never stay at one of these hotels again.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Jeff, we regret to read that certain aspects of your stay did not meet your expectations. We understand the importance of clear communication regarding additional services, such as valet, and the availability of amenities. It's disappointing to learn about the inconvenience you experienced and this feedback will be taken into account to improve our services. We hope to have another opportunity to host you and redeem ourselves by providing the stay you anticipated.

6/10 (普通)

Amanda

小さなお子様連れの家族旅行
良かった点 : 清潔度
Booked here because it had a pool for our child. Got here and pool was closed for Reno. It’s not posted anywhere on Expedias site. Parking was $30/day. Shower wasn’t draining, we will see if it’s taken care of when we return from our day. Rooms were nice, hotel itself was nice, breakfast was decent and the same as most hotel breakfast.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Amanda, we appreciate you taking the time to provide feedback. We regret to hear that certain aspects of your stay didn't meet expectations, such as the unavailability of the pool and a hiccup with the shower drainage in your room. Please rest assured that we strive to provide full transparency on amenities and work diligently to resolve any room issues. It is positive to hear that you found the rooms satisfying and enjoyed the quality of our breakfast. We hope that these aspects, along with our team's commitment to hospitality, inspire you to consider us for future visits.

6/10 (普通)

Stacie、Lone Grove

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
So parking is 33$ a day unless you find it somewhere else. However, if you get parking with them you are stuck with it for your entire stay. The pool and gym are closed. The vallet people were nice, nice enough to tune my cars radio to a local station for us. (We found that this morning). We were there Sunday to Thursday. They never cleaned our room! The mircrowave is in the hall way. And I didn't attempt laundry. Expedia and the Hyatt don't exactly work together. It would better if your booking there to just use their site. Because if you use expedia they charge your card another 40$ and I'm not sure I'll get that back. The breakfast is decent. Theres no waffles lol. Everything else was a miss. However, if all you want is a hot shower and a comfy bed then this is your place. I won't be staying there again.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Stacie, it seems your stay was a blend of positive and less favorable experiences. It's good to hear that our valet team left a positive impression, but regrettable that other aspects fell short of expectations. Steps to manage parking selection for the length of stay and a team member's attentiveness to guest room cleanliness are certainly areas we'll examine, as well as strengthening our collaboration with external booking platforms.Thank you for acknowledging the agreeable breakfast and overall comfort of our facilities. We hope that in the future you might consider giving us another chance to better meet your hospitality needs.

10/10 (非常に良い)

Raul

カップルで旅行
Friendly people checking you in
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Raul, it's wonderful to hear you had such a positive experience with the welcoming nature of our colleagues at Hyatt Place Oklahoma City / Bricktown. Your kind words are appreciated and will certainly be shared with the entire team. We can't wait to host you again in the near future.

2/10 (非常に不満)

Jacob

カップルで旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool is under construction. Would not have booked here had we known that since we had kids in our group. Room service did not clean rooms and replace towels even though the “do not disturb” sign wasn’t out. We called down to the front desk to have more towels brought up and was told we would have to get them ourselves. The fireplace/heater on the patio did not work.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Jacob, it's regrettable to learn about your recent stay. It seems the pool situation was not ideal for your plans, and we apologize for any confusion this may have caused. In regard to room cleanliness and the availability of towels, our team is typically attentive, and it's disappointing to hear you had a different experience. For the amenity on the patio not operating as expected, your feedback is invaluable. We hope for an opportunity in the future to demonstrate the high standard of service we strive for.

8/10 (良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Elizabeth, thank you for choosing Hyatt Place Oklahoma City / Bricktown for your stay. We're thrilled to know our efforts to provide top-tier service have been fruitful. Your feedback is greatly appreciated, and we hope to host you again in the future for an even better experience.

10/10 (非常に良い)

Samantha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean hotel in Bricktown close to the Paycom Center. We were able to walk there easily. Staff were nice. There is parking available but it is valet only. Would stay there again on my next trip to OKC.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Samantha, it's great to hear that you enjoyed your stay at Hyatt Place Oklahoma City / Bricktown. We're thrilled that you appreciated our cleanliness, convenient location, and friendly team members. We're also glad our valet parking service made your stay more comfortable. Looking forward to welcoming you back on your next trip to OKC. Safe travels.

4/10 (不満)

Kerry

2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Kerry, we noticed that your stay with us didn't meet your expectations. We strive to provide an excellent experience for our guests and apologize if we fell short of that. We would love to hear more about your experience in order to improve. We hope to have the chance to serve you better in the future.

10/10 (非常に良い)

Delta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Delta, thank you for your review. We're truly pleased to see you had an enjoyable experience at Hyatt Place Oklahoma City / Bricktown. It's commendable guests like you who make our day. We look forward to having the opportunity to host you again in the future.

8/10 (良い)

Marchella

家族旅行
良かった点 : 清潔度、スタッフとサービス
The front desk clerk was awesome. She called me by name every time she saw me.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Marchella, it's delightful to hear your positive feedback about our front desk colleague at Hyatt Place Oklahoma City / Bricktown. Personalized service is one of our priorities and we're thrilled we could make you feel special. We hope to welcome you back soon for another memorable visit!

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel - convenient to the ballpark and basketball arena. It had valet parking that was mandatory for parking with the hotel but we were able to find free street parking.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Cheryl, it's fantastic to hear that Hyatt Place Oklahoma City / Bricktown's location was ideal for your desire to be near the ballpark and basketball arena. We're glad to hear that you found alternative parking that suited you better. Your feedback is appreciated, and we look forward to potentially welcoming you back on your future visits to the city.

8/10 (良い)

Jamie

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was nice sized and very clean.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Jamie, it's pleasing to know that you appreciated the room at Hyatt Place Oklahoma City / Bricktown. Cleanliness is a top priority for us and we're glad that this was reflected during your stay. We value your feedback and look forward to welcoming you back in the future.

10/10 (非常に良い)

Cory

It was very nice and clean
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for the fantastic rating, Cory!It's outstanding you had such a wonderful experience at Hyatt Place Oklahoma City / Bricktown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 (非常に良い)

Dallas

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Thanks for the perfect rating, Dallas!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Oklahoma City / Bricktown.Have a wonderful day!

4/10 (不満)

Barbara

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We were bullied into turning over our car keys as we got out in front of the hotel and tried to go inside to register for our room. Once inside we were told there was no parking on the facility ( not mentioned in the website) and valet parking was $29 plus fees and tax for the night. Also the pool and exercise facilities were closed. Wow! Welcome to the Hyatt! We found the front staff very defensive of the problems we had as opposed to apologizing or fixing our negative experience. The air conditioner was so noisy in our room that neither of us could sleep. When we tried to retrieve our car the next morning, our text to the valet service was never received and after 10 minutes we went outside to track down the valet service. So glad we were charged $33 for this “service”. Our advise…choose a different hotel. P.S. Read the other reviews, and the customer service responses seem to be very insincere.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Barbara, it's truly regrettable to comprehend the issues you encountered during your stay, including the parking situation and certain amenities being closed. We wholeheartedly agree that smoother communication could have helped improve your experience. Regarding the noise from the air conditioning, we encourage guests to inform our colleagues on duty for prompt solutions.It's disappointing to learn you found the valet service unsatisfactory. Our objective is to provide prompt, reliable service to all those who utilize it.The sincerity of our customer service communication cannot be overstated, and we regret if this was questioned. We genuinely strive for transparency and to make each guest's stay as pleasant as possible. Your feedback is invaluable as it aids us in our ongoing attempts to enhance our guest experiences.

10/10 (非常に良い)

Van

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Monica is wonderful- very helpful and professional
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 7 日)
Van, we appreciate your kind words about Monica. At Hyatt Place Oklahoma City / Bricktown, we take pride in our team members' ability to provide outstanding service. It's fantastic to know Monica was able to assist you professionally and with a friendly demeanor. We look forward to welcoming you back in the future.