Shanda took such great care of me. I did have trouble at first with the lock - but in the end, it was great because it was an automated system. Other than that, not only was this unit decorated cute as a button, it was so clean that if I'd eaten off the floor, I doubt I'd have ever found a germ! I love-love how clean it was. Shanda thought of everything, too. I stayed two weeks and when I needed a notepad, it was there; when I needed a band-aid, it was there; when I needed a hand mirror, it was there. There wasn't anything I needed that wasn't there (except maybe my own personal chef, LOL). Washer and Dryer was nice to have. And since I was there in February and we had snow, the garage was a blessing. This is my second VRBO experience and I have loved both of them. And the location was so close to any and everything I could need. Mall and big shopping area only a couple miles away and another one only about 15 minutes away. It was easy to get to my training facility daily, too. I couldn't be happier. And Shanda even brought me a birthday card and gift. Now that's service! THANK YOU THANK YOU FOR SUCH A GREAT EXPERIENCE! Sure made my life easier than a hotel (and it was cleaner than any hotel I have ever stayed at).