Our vacation began amazing and this home is beautiful. The beachside lounge is perfect, as is the gorgeous upstairs outdoor patio. Truly great view on the beach. And we loved the high ceilings. Plus, with Pre-teen kids, the added side window beds were nice for sleeping/lounging and meant no need to share sleeping spaces. Although obviously no place is perfect (A door to the outside deck leaned precariously off its hinges, the ice machine didn’t work, and the cabinets had some issues). But those things aside the house is awesome.
So ... that is our review of the place. It is wonderful IF there is no construction. However, given what happened next, we would encourage renters to ask if there is construction ongoing. We were told there wasn’t, but On our second full day there, we had Construction noise grinding tile From 745 am til 4 pm. Not random noises. Consistent high pitched tile cutting as a constant backdrop throughout the house even if you closed all the windows. The neighbors below said it drowned out the sound of the ocean. And we were on the ocean. We began calling 2 hours into the piercing noise. I went for walks. I left to find places to go despite planning for this being a shelter in place. Multiple calls and promises to find a resolution, we resigned ourselves to go home. We frantically searched the 3% of vacation rentals left and found nothing. It had taken us dozens of hours to find this place, how could we find something else in a mere few moments. Just to be clear ... they can’t control construction... but if they had warned us about it we wouldn’t have picked this place.
Thankfully, we found another rental they owned, although a group/large event rental and not ideal. The company had no options for us to solve the problem until we let them know they had another place that could accommodate us. That bugged us that they left it to us to make us happy. They left it to us to tell them what we wanted and hours and hours of calls and delays, Promises of calls, no calls, waiting and waiting (12+ hours), and not how we want to waste our vacation days.
They eventually made it work as the other option for us was to go home. So after 2 days lost listening to constant construction noise, we headed to the new rental place. It worked out, but less than ideal and we did like this place (And we liked it better than the second place) but on both sides it left us a bit frustrated with the situation.
