4/10 (不満)
Jamie S.
2025 年 7 月 5 日
気になった点 : 清潔度
Hope you don't like sleep
The only thing good about this rental was the location. The location was very convenient to beach rentals (umbrella/chairs), beach access and several good restaurants. Unfortunately, the keyless entry code was 10 digits long and the keypad was VERY finicky. This usually required at least 5 attempts to get to work. We received in our instructions that we were required to wash our feet and beach items prior to returning to the condo so that we did not track sand. However, footwash/hose required a key, which was not delivered to us until late PM on the the day before check out. The condo had two beds, both of which were soiled and unusable. The first bed had what appeared to be a vomit stain down the side of it and the second bed had what appeared to be a blood stain on the comforter. This was noted to Vacasa, the management company, upon check-in. We did receive a replacement comforter on the second day of our 2 night stay, but it had a HORRIBLE HORRIBLE smell. We requested that Vacasa send someone to clean the other bed, as the vomit stain was located on box spring cover and would require entire bed to be deconstructed. Vacasa was unable to do this and we were unable to use beds due to sanitary concerns. I have contacted Vacasa several times since checking in only to receive generic responses to wait for the local team to contact me, yet they have not. I was refunded 1/2 of our cleaning fee. This was inadequate given the conditions of the condo. Will never reserve with Vacasa.
Jamie S.
2025 年 6 月に 2 泊滞在
