2/10 (非常に不満)
Irena G.
2024 年 6 月 25 日
気になった点 : 清潔度
Disappointing
The pictures showed a beautiful property that we were excited to stay in. We received notice that the place was ready before our check in time. Upon arrival, we were shocked at the condition of the apartment. The carpet was not vacuumed, floors not swept and dead insects were laying on the floor. The kitchen cabinets had dirty spots inside where the dishes are. When we lifted the bed spread/cover there were dead beetles underneath! We called the owner/property manager to explain the situation and were promised that someone would be sent to clean up. Before we left, I swept all the dirt and bugs in a little pile and went out for a few hours. When we returned, the pile of bugs and dust was where it was. We called again and the person we spoke to assured us that someone had been in to clean. I offered to send a photo of the dirt I swept myself. A short while later, a young man arrived and removed the dirt/bug pile. We were then given an “upgrade” of a broom and dust pan to use.
Per room policy, we are supposed to take off our own sheets and tidy after ourselves. Either the previous guests failed to do so, or whoever is managing the property failed to check on it.
This is by far the most disappointing stay regarding cleanliness and if we could give negative stars, we would. I wish the site allowed to post photos, because there were many.
Irena G.
2024 年 6 月に 7 泊滞在