We stayed at the Holiday Inn & Suites Ocean City, an IHG Hotel, over the weekend, and while the staff were exceptionally friendly and helpful, earning a full 5/5 for service, the cleanliness of our room left something to be desired. Unfortunately, the sheets and pillows were not as clean as expected, and we found hair in the bathroom. Additionally, it was inconvenient that the hotel did not provide beach towels for guests. Overall, I would rate our stay 3/5 due to these issues. Despite the great service, the hotel needs to improve its cleanliness standards and amenities for a better guest experience.