very good.
my daughter was so happy that she went to the pool and water slider and enjoy them again and again.
Michitoshi
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Aloha Michitoshi,We are thrilled to hear you and your daughter enjoyed staying with us at Hilton Hawaiian Village, and we appreciate your compliments. We agree our pool and water slide are great places to spend the day! Thank you for your review, and until we see your family again, safe travels.Sincerely,Guest Services Manager
Wonderful stay! but "Time share” sales are just so annoying.
SEIYA
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Aloha SEIYA, Thank you for taking the time to submit a review. We're sorry to hear that your stay wasn't as expected, though please know that any timeshare-related concerns should be brought to Hilton Grand Vacations, as they are best able to address their business and sales practices with their team. In the future, we hope you'll visit Waikiki again, and choose our property as your lodging of choice.Sincerely,Guest Services Manager
10/10 (非常に良い)
Kai
家族旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
アメニティーが何もないのにびっくりしました。
コーヒーなどの補充もなく、少しがっかり。
Kai
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Aloha Kai,Thank you for choosing Hilton Hawaiian Village and for sharing your experience. While we are delighted to have earned your five-star rating, we regret your disappointment regarding the lack of refills. We appreciate your bringing this to our attention and will certainly share your comments. Your feedback is important to us and we hope to have the opportunity to welcome you back again in the future. Sincerely, Guest Services Manager
6/10 (普通)
??
小さなお子様連れの家族旅行
2024 年 4 月 12 日
値段相応って感じです。
??
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Aloha,Your feedback means the world to us and we're happy to know that you appreciated our value. That said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to have improved your visit. Thank you, and we hope to hear from you soon. Sincerely,Guest Services Manager
Aloha Ayano,Thank you for staying at the Hilton Hawaiian Village Waikiki Beach Resort. We appreciate your valuable feedback regarding the facilities at our facility, and we hope you will use our hotel for your next vacation.Sincerely,Guest Services Manager
Aloha Itsuki,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope to have the pleasure of your company again soon.Sincerely,Guest Services Manager
Aloha Chisato, Thank you for choosing Hilton Hawaiian Village for your trip. We are very glad to know you and your family had a comfortable stay and enjoyed our variety of ocean activities and pools. We hope to have the chance to welcome you back in the future. Sincerely,Guest Services Manager
6/10 (普通)
Masashige
2024 年 1 月 8 日
気になった点 : 施設のコンディションと設備
Masashige
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
SHUNSUKE
小さなお子様連れの家族旅行
2024 年 1 月 7 日
良かった点 : 設備とサービス
SHUNSUKE
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
wataru
2024 年 1 月 7 日
良かった点 : 設備とサービス
wataru
2023 年 12 月に 3 泊滞在
8/10 (良い)
Yoshihiro
カップルで旅行
2024 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス
Beach view was excellent, but as for the convenience for staying was not good enough including amenities, microwave ovens, and laundry.
Yoshihiro
2023 年 12 月に 8 泊滞在
General Manager からの返信 (投稿日 : 2024 年 1 月 8 日)
Aloha Yoshihiro,Thank you for choosing our resort for your recent stay in Honolulu. We're glad you enjoyed our lovely beach views. Your comments are important to us, and we'll use them as we continuously work to improve our amenities. Please allow us to host you again at Hilton Hawaiian Village on the widest stretch of beach in Waikiki.Sincerely,Guest Services Manager
Aloha Rio,It was an honor to host you at Hilton Hawaiian Village. We're thrilled your family loved our resort on Waikiki Beach. With on-site restaurants, stores, and five inviting pools, we strive to offer everything needed for a memorable getaway. While we appreciate your accommodations feedback, we hope you still had a comfortable stay. Please join us again when you return to our island!Sincerely,Guest Services Manager