Mahalo nui loa, Michele, for taking the time to share your valuable feedback and for giving us the opportunity to give context to your observations.Firstly, Waikiki, like Las Vegas, is a visitor destination that charges daily amenity fees at its hotels. Ours, being only 15.70 per day, is the lowest you will find in our market, and considering that we have a wealth of convenient amenities, it is the greatest value too.Secondly, our property is not new nor have we ever claimed it to be. Seasoned is not dirty, and our new and returning guests have continuously celebrated our clean and comfortable rooms both in reviews and in person.We personally checked your room for the issues you brought up and found the phone to be working, no carpet stains, and curtains in good condition, and while the shower in that unit is smaller, we do have larger room types with bathtubs. You chose, however, to leave early instead of inquiring about a possible upgrade.Lastly, we have 73 rooms and 16 parking spots that sell out immediately, and while we have many recommendations for alternative parking options, none of them are 8 blocks away.Thank you again for sharing your sentiments. We do hope that you managed to enjoy your visit to the islands.

Mahalo nui loa, Pamela, for taking the time to share your rating. We hope that you enjoyed your STAY and your time in our beautiful islands. Wishing you many happy returns!

Mahalo nui loa, Phillip, for your lovely rating and review! We look forward to seeing you again in the very near future!

Mahalo nui loa, Donald, for celebrating your STAY with the highest rating and especially for recognizing our friendly and diligent team. We look forward to hosting you again in the very near future!

Mahalo nui loa, Mary Lou, for your rating and review! I agree completely...what's not to like about Honolulu and in Hawai'i in general? Hope to see you again very soon!

Mahalo nui loa, Andrew, for taking the time to share your valuable feedback. We're looking to improve the form and function of our guest rooms this coming year, and we hope that you return to see our new style!

Mahalo nui loa, Rochelle, for celebrating our amazing team with your FIVE OUT OF FIVE star rating and review! At any given time at any given hotel, while things may go sideways (like your T.V.), we are always happy to see if we can fix the issue with real time communication between guests and our team. Thank you again for being so patient and accommodating. We hope to see you again very soon!

Mahalo nui loa, Donald, for your FIVE OUT FIVE star rating of your recent experience! We're so thrilled to know that you found great value in your overall STAY, and we hope to have the pleasure of seeing you again soon!

Mahalo nui loa, John, for your five star rating and review! We are always happy and grateful to welcome back returning guests, and we hope to see you again very soon. You'll be interested to know that the coming year should see us with a new and stylish form and function to our guest rooms. Until then, we wish you safe travels and many happy returns to the islands!

Mahalo nui loa, Ankita, for taking the time to rate and review your recent visit. Our amazing central location is unmatched especially considering the value of our nightly rates. We hope that you had a chance to fully explore all that Waikiki has to offer, and we hope that those happy memories will bring you back to STAY with us again!

Mahalo nui loa, Vu, for celebrating our amazing central location, which attracts many new and returning guests! We hope to see you again very soon! Summer is gorgeous in Waikiki!

Aloha Raleigh, Mahalo nui loa for taking the time to share your valuable feedback on your stay and for giving me the opportunity to provide context to your narrative.Our Front Desk agents are able to check-in guests with service animals as long as said guests are amendable to answering these two legally-appropriate and sanctioned ADA questions:(1) Is the dog a service animal required because of a disability? (2) What work or task has the dog been trained to perform?In the case of you and your mother, however, you relayed a completely different explanation to our agent when you called than your mother did when she spoke directly to me in person. You also said that you could provide documentation for your dog, which is unnecessary for service animals once those two standard questions are answered by their owners. I needed to get involved because of this incongruity and, as such, gave you both the grace to accept your short stay reservation.We are a hotel that accepts service animals, as per federal law. As you may know, service animals have an entirely different function and legal classification than emotional support animals and/or pets. There are other hotels in Waikiki that can/will accept all three.Mahalo for celebrating our hotel team. I will be sure to share your kind words with them.

Mahalo nui loa, Adelaide, for sharing your positive review. While there is a construction site on the name street as our hotel, it's important to note that much of Waikiki and Honolulu metro are experiencing a huge construction boom that may affect lighter sleepers. To remedy this at our hotel, we have free ear plugs that are available upon request at our 24 Front Desk. Also, we find that most of our guests spend their daylight hours touring the entire island and enjoying our gorgeous natural settings, so by the time they return, construction has stopped for the evening. Hoping to see you for another visit soon!

Mahalo nui loa, Amber, for taking the time to rate your recent stay. While it looks like we did a solid job in delivering upon your expectations, I always welcome the opportunity to hear more from you directly. If you feel so inclined, please reach out to me by dialing our 24 hour Front Desk to leave a message with one of our agents. I'll be happy to return your call straight away. Wishing you happy and safe travels!

Mahalo nui loa, Jimmy, for choosing us time and again whenever you visit Waikiki. We are always happy to see friendly faces who, with their reciprocal Aloha spirit, quickly become fond members of our hotel 'ohana. We are honored that you consider us your home away from home! See you again soon!

Mahalo nui loa, Dejeane, for seeing the best in us. We are thrilled to know that you found value in your overall experience! Wishing you many happy and safe returns to the islands!

Mahalo nui loa, Jenice, for your five out of five star rating and review! We are always happy to know that we've made our guest stays both pleasant and memorable. We hope to see you again in the islands very soon!

Aloha Suwayne, Mahalo nui loa for the remarkable FIVE OUT OF FIVE review! We are so glad to see that you took a chance on us again and that we were able to show you our authentic Aloha spirit here at our hotel. We hope to be able to host you again in the near future; until then, we wish you safe travels. A Hui Hou, Lexuss Guest Service Experience

Aloha Zhaofu,Mahalo nui loa for taking the time to share your rating and review. It sounds like you may have booked a twin bed room for your recent stay. Only our queen bed rooms and our rooms with a queen and sofa bed have the desks as per our advertised photos. We wish you happy and safe travels as well as many returns back to our beautiful islands!

Mahalo nui loa, Yevgeniy, for taking the time to share your feedback regarding what you would like to see in terms of additional furnishings in our rooms. I'll be sure that our corporate office is aware of your suggestions as it makes plans to refresh the form and function of our guest rooms. Wishing you happy and safe travels going forward!

Mahalo nui loa, James, for your valuable feedback. The trade off on having an amazing central location is that sometimes our guests can hear the sounds of our big little city. Our lighter sleepers should know that our 24 hour Front Desk can provide, upon request, free ear plugs. Hope to see you again in the very near future!

Mahalo nui loa, Jeynell, for taking a moment to rate and review your recent STAY. We hope that you took full advantage of our close, central proximity to the best part of Waikiki Beach where an array of restaurants and shops abound. We hope to see you again in the very near future and wish you many happy returns to the islands!

Mahalo nui loa, Pam, for your celebratory FIVE OUT OF FIVE star rating and review! I'm always so happy to see our team being recognized for their authentic Aloha spirit, which along with our amazing central location, our convenient amenities, and our clean and comfortable rooms, are some of the best highlights of our hotel. We do hope that we have the honor and pleasure of hosting you again in the very near future!

Aloha Chloe, Mahalo nui loa for your FIVE OUT OF FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo,LexussGuest Service Experience

Aloha Fredrica, Mahalo nui loa for taking the time out of your day to write us a review. We are glad that you recognized one of the amazing highlights of our hotel, which is our accommodating staff. We appreciate the feedback on our rooms, and we are going to be doing a refresh of our building in the near future. We hope that you will take a chance on us and allow us to host you again. Until then, we wish you safe travels. Mahalo, Lexuss Guest Service Experience

Aloha Nichole, Mahalo nui loa for taking the time out of your day and celebrating your experience at our hotel with a high rating! We are so happy to know that you found value in your STAY, and we hope to have the pleasure of hosting you again in the near future!Mahalo,LexussGuest Service Experience

Mahalo, Suwayne, for taking the time to rate your stay. We hope that you have a moment to go one step further to reach out to us directly with your take on what went right and where we could have improved your experience. The more we know, the more we grow. Mahalo, Lexuss Guest Service Experience

Mahalo, Michael, for taking the time to rate your stay. We hope that you have a moment to go one step further to reach out to us directly with your take on what went right and where we could have improved your experience. The more we know, the more we grow

Aloha Jesse, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo!

Aloha Kathy, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo

Aloha Madison, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo, Lexuss Guest Service Experience

Aloha Gary,Mahalo nui loa for your FIVE OUT OF FIVE review. We are glad to see that you enjoyed our amazing central location here in Waikiki. We are glad to see that our staff made a great impression on you! We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels. A hui hou, Lexuss Guest Service Experience

Aloha Jennifer, Thank you for taking the time out of your day to leave us a review. We are happy to see that we met your expectations here at our hotel. We hope that you have made a lot of great memories here on the beautiful island of Oahu and that it brings you back to STAY with us again. Until then, we wish you and yours safe travels. Mahalo, Lexuss Guest Service Experience

Aloha Lili, Mahalo for your feedback and for giving us the opportunity to give context to your review. Your reservation was a hotel collect, which means that you needed to pay for your reservation with your personal credit card, which did not have the funds on it at the time you chose to check-in. It is our policy to only check-in guests who can pay for their reservation; indeed, this is a standard hotel practice. Thank you again for relaying your feelings about your experience and for letting us clarify the matter for you. Mahalo, LexussGuest Service Experience

Mahalo nui loa, Oscar, for rating your STAY with the highest marks! We are so glad that you enjoyed your visit to the islands, and we hope that you have many happy and safe returns.

Mahalo nui loa, Chelsea-Marie, for taking a moment to share your rating! Please feel free to contact us directly with more details of your experience. Hope to see you back in the islands soon!

Aloha Oscar-Roy, Mahalo nui loa for the FIVE OUT OF FIVE rating! We are happy to see that we met your expectations here at our hotel. We hope that you have made a lot of great memories here on the beautiful island of Oahu and that it brings you back to STAY with us again. Until then, we wish you and yours safe travels.Mahalo!

Aloha Jeannette, Mahalo nui loa for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.

Aloha Jinzhu,Mahalo nui loa for choosing to spend your vacation here with us! We are happy to see that you found value in our amazing central location. We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels.A hui hou,LexussGuest Service Experience

Mahalo nui loa, Erik, for rating your stay a FIVE OUT OF FIVE stars! We are grateful for your celebration and hope to see you again very soon!

Mahalo nui loa, Melissa, for taking the time to rate and review your stay with such celebration! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels!

Aloha Jonathan, Mahalo nui loa for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.A hui hou, Lexuss Guest Service Experience

Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

Mahalo nui loa, Melisa, for your FIVE STAR rating and review! We are thrilled to know that we exceeded your expectations, and we hope that we will have the pleasure of seeing you again very soon! Until then, we wish you and yours all the best!

Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

Mahalo Cassandra, for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

Aloha Shanson, Mahalo nui loa for taking the time out of your day and celebrating your experience at our hotel with a high rating! We are so happy to know that you found value in your STAY, and we hope to have the pleasure of hosting you again in the near future!Mahalo,LexussGuest Service Experience

Sherlyn Mahalo for your 5 out of 5 star rating of your recent STAY! We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!