View from room

Reviews of Embassy Suites by Hilton Waikiki Beach Walk

4 out of 5
Embassy Suites by Hilton Waikiki Beach Walk
201 Beachwalk Street, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 974 out of 1509 reviews" "
Rating 8 - Good. 380 out of 1509 reviews" "
Rating 6 - Okay. 104 out of 1509 reviews" "
Rating 4 - Poor. 34 out of 1509 reviews" "
Rating 2 - Terrible. 17 out of 1509 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda Faye, Beaconsfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, easy walk to the beach and restaurants, comfortable beds.
Stayed 6 nights in May 2024
Response from Kia on May 10, 2024
Aloha Linda Faye, thank you for taking the time to rate/review your recent stay at the Embassy Suites by Hilton Waikiki Beach & Mahalo for choosing your lodging experience here with us. We are thrilled to receive your 5-star rating and hear your stay was well appreciated with our close proximity to the nearby attractions, and comfortable beds. We hope with this experience to see you again for another wonderful stay in the near future. Mahalo Nui Loa,

10/10 Excellent

Adilene

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, i loved it! Looking forward to booking again when i am back!
Stayed 7 nights in Mar 2024
Response from Kia on May 9, 2024
Aloha Adilene, thank you for taking the time to rate/review your recent stay at the Embassy Suites by Hilton Waikiki Beach Walk and for choosing your lodging experience with us. We are thrilled to receive your 5-star rating and can't wait to see you back with us. Mahalo nui loa,

10/10 Excellent

Carla Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly and funny entertaining bartender at Happy Hour and maintenance man (Auto) was very helpful with the towels and ensuring the pool side was safe and clean. Had a wonderful time! Thank you.
Stayed 5 nights in May 2024
Response from Gianna G. on May 9, 2024
Aloha Carla Ann, mahalo for taking the time to share your feedback on your stay at the Embassy Suites by Hilton Waikiki Beach Walk! It is a pleasure to hear you had a great stay. Thank you for your recognition of our host Otto! He takes pride in his work and always makes guests feel right at home. I will be sure to share your kind words with him. Thank you again for sharing your experience and we hope we have the chance to welcome you back again soon! Aloha.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous experience here, start to finish. The staff were fantastic, so very friendly and helpful! They made our stay even better with their cheerfulness. The hotel is perfectly situated with easy access to everything we needed, and far enough away to make the beach less crowded and more enjoyable. We have children aged 19, 14, and 11. The 2 bedroom suite was perfect for our family. It was so nice to not have to worry about splitting up the family into two rooms. We had the ability to be together, or have quite time apart. We enjoyed it so much, I would absolutely recommend it and would go back without question.
Stayed 6 nights in May 2024
Response from Gianna G. on May 9, 2024
Aloha Juan, mahalo for taking the time to write this outstanding review of your stay at the Embassy Suites by Hilton Waikiki Beach Walk! It brings us so much joy to hear about your wonderful experience. Mahalo for your kind recognition of our staff. Our hosts are dedicated to delivering warm hospitality to each of our guests and it is a pleasure to hear they made a positive impact on your stay. It is great that our central location was convenient, and our two-bedrooms were an adequate size for you and your family. Mahalo again for sharing your feedback and we look forward to welcoming you back again soon!

10/10 Excellent

Kevin C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the family!
Stayed 8 nights in Mar 2024
Response from Kia on May 8, 2024
Aloha Kevin C., thank you for taking the time out of your day to rate/review your recent stay at the Embassy Suites by Hilton Waikiki Beach Walk and for choosing your stay here with us. We are glad to hear your stay was comfortable due to our suite family rooms and amenities. We hope with this experience to see you once again in the near future. Mahalo nui loa,

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Gianna G. on May 9, 2024
Aloha Tanya, mahalo for choosing to stay with us at the Embassy Suites by Hilton Waikiki Beach Walk and for your 5/5 rating! We are thrilled to hear you had a wonderful time. Mahalo nui.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Gianna G. on May 9, 2024
Aloha Emily, mahalo for taking the time to leave us a review on your stay at the Embassy Suites by Hilton Waikiki Beach Walk! We are so pleased to know you had a fantastic time. We truly appreciate you choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Abigai

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent , the hilton suites are like home , i just love it . I would like to request to change a little bit more breakfast menu ( more variety ) everything else great.
Stayed 5 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kia on May 7, 2024
Aloha Angela, mahalo for taking the time to rate your recent stay with us and for choosing the Embassy Suites by Hilton Waikiki Beach Walk for your lodging accommodations. We are thrilled to receive your 5-star and hope you had an enjoyable stay. We hope to see you once again in the near future. Mahalo!

8/10 Good

Natarajan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the Live TV never worked. Picture was freezing after a couple of minutes.
Stayed 4 nights in May 2024
Response from Gianna G. on May 6, 2024
Aloha Natarajan, mahalo choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk. We are glad to hear you enjoyed your stay. We sincerely apologize for any inconvenience the TV may have caused. We have experienced some connectivity issues with our TV's recently and are actively working on the solution. We truly appreciate your feedback, and we hope we have the chance to welcome you back again. Mahao nui.

8/10 Good

Robert

Everything was good.
Stayed 7 nights in Apr 2024
Response from Gianna G. on May 6, 2024
Aloha Robert, mahalo for choosing to stay at the Embassy Suites by Hilton Waikiki Beach Walk! It is great to hear your experience was enjoyable. We hope to see you again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks
Stayed 7 nights in Feb 2024
Response from Gianna G. on May 6, 2024
Aloha Michael, mahalo for taking the time to leave a review for your stay at the Embassy Suites by Hilton Waikiki Beach Walk. We are pleased to know you had a great stay. We hope we have the opportunity to host you on your next visit to Waikiki! Mahalo nui.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only valet parking and was in a busy part of Honolulu, but nice for a night
Stayed 1 night in Apr 2024
Response from Gianna G. on May 5, 2024
Aloha Sarah, mahalo for taking the time to review your experience with us. We are glad to hear that you had a pleasant stay. We understand that Waikiki can be very busy and appreciate your understanding. We hope we have the opportunity to welcome you again soon! Mahalo Nui.

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was my favorite time, loved those omelette
Stayed 5 nights in Apr 2024
Response from Gianna G. on May 5, 2024
Aloha Ewan, mahalo for taking the time to leave us a kind review of your stay! We are glad to hear that you enjoyed our complimentary continental breakfast. We look forward to hosting you again soon. Mahalo nui!

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is old, rooms smell musty and in need of major need update. Carpets look like they have been there since the 70’s. was very disappointed in this property and have stayed at some lovely Hilton Grand Vacation properties like Orlando, Florida and in Markham, Ontario. Very over priced. The one thing we did like was the location but will look elsewhere in the vicinity next visit.
Stayed 1 night in May 2024
Response from Gianna G. on May 5, 2024
Aloha Jill, mahalo for taking the time to leave us an honest review and for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk. We're truly sorry to hear about your less than satisfactory experience. The interior of our suites reflects a traditional Hawaiian theme. However, the poor smell you had in your suite is a concern and we sincerely apologize about this. We assure you that we take this feedback seriously and aim to provide exceptional service to all our guests. Your concerns have been shared with our team and we will take your feedback into consideration to help us improve our guest experience. We are pleased to hear that you enjoyed our central location. Again, we apologize for the issues you experienced and if you have any further concerns, please don't hesitate to reach out to us directly. Mahalo nui loa.

10/10 Excellent

Kulbir Singh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything and very friendly staff.
Stayed 7 nights in Apr 2024
Response from Gianna G. on May 5, 2024
Aloha Kulbir Singh, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk, and for taking the time to leave feedback on your experience. We are thrilled you had a wonderful time and that our located suited your needs. Mahalo for recognizing our staff, our hosts take pride in their work and aim to make all guests feel at home. We hope we have the chance to welcome you back again soon! Mahalo nui.

8/10 Good

Takao

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Gianna G. on May 5, 2024
Aloha Takao, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk! We are glad to know you had a pleasant experience. We hope we have an opportunity to make your next stay with us exceptional!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Staff are awesome - from Jay at the front desk to Otto at the pool and Aldrin, Kerry and Lorenzo at breakfast. Attentive, friendly, hardworking! They’re like our family!
Stayed 7 nights in Apr 2024
Response from Gianna G. on May 3, 2024
Aloha Jessica, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk! We greatly appreciate your kind words regarding your experience. It is wonderful to know our staff did an excellent job to help make your stay exceptional. I will be sure to share this recognition with Jay, Otto, Aldrin, Cary, and Lorenzo! Our hosts take pride in their work, and it is great to hear of the impact they make. We look forward to welcoming you back again soon!

10/10 Excellent

Arnel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Gianna G. on May 2, 2024
Aloha Arnel, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach walk. We truly appreciate your kind review. Thank you for recognizing our staff's dedication to providing exceptional service! We're thrilled to hear that they made your stay memorable. We hope we have the chance to welcome you back again soon! Mahalo nui.

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gianna G. on May 3, 2024
Aloha Mohammad, mahalo for choosing to stay at Embassy Suites by Hilton Waikiki Beach Walk! We appreciate your review and are happy to hear you had an enjoyable experience. If we have the chance to welcome you again, please feel free to reach out to us so we can ensure you have an expectational stay. Mahalo.

2/10 Terrible

Alec

Traveled with family and small children
Liked: Cleanliness
Booked a room with a king bed received 2 queen beds
Stayed 4 nights in Apr 2024
Response from Kia on Apr 30, 2024
Aloha Alec, thank you for taking the time to rate/review your recent stay with us at The Embassy Suites by Hilton Waikiki Beach Walk. We do apologize for the inconvenience of not being able to provide you with a king bed. We unfortunately & unexpectedly lost a king room to an out-of-order status and apologize this had affected your room reservation. We do hope you were able to enjoy the complimentary upgrade to the premium ocean view as compensation for the unforeseen room condition and hope we have another chance to provide you with the quality stay we are known to provide. Mahalo Nui Loa!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with our family of 5. Great location land facilities. Maybe not the easiest to get to the main Waikiki beach but still close enough to everything. We did have a rental car for our entire trip and the parking was easy in and out. The breakfast was great and the service as well. Great value for families, especially if young.
Stayed 8 nights in Apr 2024
Response from Kaiana on Apr 30, 2024
Aloha James, thank you for choosing to stay at Embassy Suites by Hilton Waikiki Beach Walk. We're glad to hear you appreciated our central location, parking amenity and daily breakfast offerings. We strive to provide rewarding guest experiences and happy to know you found value in our resort. We look forward to welcoming you and your Ohana back in the near future. Mahalo!

10/10 Excellent

Roger N.

Liked: Cleanliness, staff & service, property conditions & facilities
we loved it staff where great room was nice very family Fredley place 5 stars.
Stayed 5 nights in Apr 2024

6/10 Okay

Becky

Traveled with partner
Liked: Staff & service, property conditions & facilities
The reason we chose to stay at embassy suites was because of the larger suites, breakfast and evening reception. That all met our expectations. The cleanliness of our room and the hallways etc left a bit to be desired. I requested help in the laundry and didn't get an answer until the next day and then I received 5 phone calls in regards to the problem I needed help with the previous day. The bed was comfortable, the room was quiet.
Stayed 7 nights in Apr 2024
Response from Kaiana on Apr 30, 2024
Aloha Becky, thank you for taking a moment to share your invaluable feedback with us. While I'm happy to know you appreciated our spacious guest suites, breakfast offerings and poolside evening reception, I'm sorry to hear the cleanliness of the resort was not up to par along with the lack of assistance when first requested regarding the laundry facility. I hope we were able to assist you in a timely manner and look forward to having another opportunity to welcome you back in the future. Mahalo Nui Loa.

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comp breakfast is good to have and happy hour . Staffs are polite and nice
Stayed 6 nights in Apr 2024
Response from Gianna G. on Apr 28, 2024
Aloha Myrna, mahalo for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Your kind words about our amenities and friendly staff mean a lot to us. We strive to provide exceptional service to all our guests, and we are delighted that we could exceed your expectations. We look forward to welcoming you back on your next visit!

8/10 Good

Barton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 8 nights in Mar 2024
Response from Gianna G. on Apr 28, 2024
Aloha Barton, thank you for the kind review! We're delighted that you had such a pleasant experience with us. Our team works hard to ensure every guest feels at home. We can't wait to welcome you back for another unforgettable stay! Mahalo nui.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Apr 2024
Response from Gianna G. on Apr 28, 2024
Aloha Monica, mahalo for taking the time to leave us a review on your stay at Embassy Suites by Hilton Waikiki Beach Walk! It is wonderful to hear you had a pleasant experience. We hope we get the chance to welcome you back on your next stay to Waikiki! Mahalo nui.

4/10 Poor

Daniel neri

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We pay for the best ocean view and we actually got that. The suite was not bad. they need to renew some things for instans carpet to dirty the bathroom to old, the toylet look to old. Because it had black stain in it, to nasty. There no ventilation in the bathroom.The TV was not working not even to watch the news. In other words they need to remodel. We pay to much money for the condition the suite was in. Total rip off.
Stayed 7 nights in Apr 2024
Response from Gianna G. on May 2, 2024
Aloha Daniel Neri, mahalo for choosing to stay at Embassy Suites by Hilton Waikiki Beach Walk. We appreciate your feedback and are genuinely sorry to hear about your disappointing experience. Maintaining a clean and comfortable environment for our guests is a top priority, and we deeply regret that we failed to meet our own high standards in your case. Rest assured, we take your feedback very seriously and have already taken immediate steps to address the issues you've brought to our attention by notifying our housekeeping and maintenance departments. We welcome the opportunity to make things right and invite you to reach out to us directly so we can discuss your concerns further and work towards a resolution. Your feedback is invaluable in helping us improve, and we hope to have the chance to regain your trust and exceed your expectations in the future. Mahalo nui.

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 28, 2024
Aloha Vitalii, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk, and for leaving us a kind review. Our team is dedicated to creating memorable experiences for our guests, and it's incredibly rewarding to receive positive feedback. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Jesse Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- will definitely stay again!
Stayed 6 nights in Apr 2024
Response from Kia on Apr 26, 2024
Aloha Jesse Michael, thank you for taking the time out of your day to rate/review your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing your lodging accommodations with us. We are thrilled to hear you enjoyed your time spent with us and can't wait to see you once again soon. Mahalo Nui Loa,

10/10 Excellent

Akshath

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is great! Breakfast and the evening snacks were very good.
Stayed 7 nights in Apr 2024
Response from Kia on Apr 26, 2024
Aloha Akshath, thank you for taking the time out of your day to rate/review your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing your lodging accommodations with us. We are thrilled to hear you enjoyed your time spent with us and do hope to see you once again in the near future. Mahalo Nui Loa,

6/10 Okay

Shianta

Traveled with family and small children, Traveled with family
Liked: Staff & service
breakfast and evening reception was great. however some more variety would be good. also with so many families with children staying here some sort of playground or kids center would have been great.
Stayed 5 nights in Apr 2024
Response from Gianna G. on Apr 26, 2024
Aloha Shianta, mahalo for taking a moment to leave us valuable feedback on your stay at Embassy Suites by Hilton Waikiki Beach Walk. We are pleased to hear you had an enjoyable experience and that the breakfast and evening reception was a highlight of your stay. Thank you for your recommendations on improvements, we will definitely take them into consideration. We are proud to be a hotel that is great for families, and we are always looking for more ways to improve our guest experience. Mahalo again for your review and we do hope to welcome you back again soon! Aloha.

10/10 Excellent

Ashod

Traveled with family
Liked: Cleanliness, staff & service
Liked the location of hotel. Being around shops , restaurants and convenience stores. Didn’t care for the colors on walls in kitchen area or entry way, needs to be more modern. Would be nice to be offered bottled water for time of stay or fruit basket .
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 25, 2024
Aloha Ashod, mahalo for taking the time to leave us a review and for choosing to stay at Embassy Suites by Hilton Waikiki Beach Walk. We appreciate your feedback and are glad to hear that you had a memorable stay. It is great that you enjoyed the convenience of our central location to local shops and restaurants. We are sorry to hear you that the interior of our suites is not to your liking. We have a Hawaiian style design in the rooms; however, we will keep this in mind as we consider renovations. I do see that you are a Hilton Honors Silver member, and we do provide two-bottles of water upon check in per brand standard. I sincerely apologize if you did not receive them. Thank you again for this kind review, and we hope to welcome you back again soon! Aloha.

10/10 Excellent

Petro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kia on Apr 25, 2024
Aloha Petro, thank you for taking the time out of your day to rate your recent stay with us at the Embassy Suites by Hilton Waikiki Beach Walk. We are thrilled to receive your 5-star rating and hope to see you once again in the near future. Mahalo Nui Loa!

6/10 Okay

Yin

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Gianna G. on Apr 25, 2024
Aloha Yin, mahalo for taking the time to leave us a review and for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk! We do apologize that your stay was not exceptional. If there are any more details that you would like to share with us, please do not reach out to our hotel directly. Mahalo!

6/10 Okay

Dillon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a good stay overall. Could not get a full hot shower once over the 5 day stay.
Stayed 4 nights in Apr 2024
Response from Gianna G. on Apr 24, 2024
Aloha Dillon, mahalo for taking the time to leave us a review of your stay at Embassy Suites by Hilton Waikiki Beach Walk. We are happy to hear you had an enjoyable stay. I sincerely apologize that you experienced issues with your hot water. We will be sure to look into this issue further to prevent it from occurring again. Thank you again for your honest feedback. This is truly valuable information that will help us improve our guest's experience. We hope we have the opportunity to host you again, mahalo.

2/10 Terrible

Dillon Tyler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We had scheduled to stay for about a week, halfway into our stay we had been resting in our room with our 4 kids and the fire alarm went off causing us to run down 12 flights of stairs without shoes to exit into the pouring rain while we waited to find out that a kid pulled the alarm and there was no emergency. The only way we found out was from another guest telling us after waiting in the rain with a group of guests for 15 minutes. Staff never once told everyone it was a false alarm or safe to go back in.
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 24, 2024
Aloha Dillon Tyler, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk. We sincerely apologize that the general alarm activation caused stress to you and your family during your stay. We understand that fire alarms can be a very frightening event and we try our best to make sure our guests have a clear understanding of what is happening. Our guest's safety is our number one priority, and we can never predict an emergency, which is why we have emergency procedures in place and have our guests evacuate to a safe location until we know it is all clear and safe. After we received notice that it is all clear, we did play an overhead message 3 times stating it is safe to return to the rooms. We also had staff informing guests to return to their rooms as well. We again apologize that this happened. We truly appreciate you taking the time to provide feedback for us, so that we are able to improve our operations moving forward. Please feel free to reach out to us, should you have any further questions or concerns. Mahalo nui loa.

10/10 Excellent

Pavel A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 8 nights in Apr 2024
Response from Kia on Apr 23, 2024
Aloha Pavel A, mahalo for taking the time out of your day to rate your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing us for your lodging accommodations. We are thrilled to receive your 5-star rating and do hope to service your stay once again in the near future for yet another enjoyable stay! Mahalo Nui Loa,

8/10 Good

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kia on Apr 23, 2024
Aloha Vinh, mahalo for taking the time out of your day to rate your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing us for your lodging accommodations. We are thrilled to receive your rating and do hope to service your stay once again in the near future for yet another enjoyable stay! Mahalo Nui Loa,

8/10 Good

Enriczor

Traveled with family and small children
Liked: Cleanliness, staff & service
Convenient and walkable to shops and beach, what I didn’t like is I misplace my tote bag that they giveaway when you check in and I ask for another tote bag but they charge $30 for a missing tote bag and the hall carpet need a new one
Stayed 4 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Enriczor, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk and for taking the time to review your stay. It is great to hear that our location was convenient for you to access the shops and beautiful beaches of Waikiki. I do apologize that we did not provide a second tote bag after you misplaced yours. Our resort charge does include only one tote bag per reservation; however, I apologize we did not offer a complimentary replacement. Thank you again for your feedback! We hope to welcome you back again soon!

2/10 Terrible

Yanzenko Alonso

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms in the rooms were filthy. The beds shook because the room was situated by the elevator and they charged us extra to move us to another room.
Stayed 4 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Yanzenko Alonso, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk and for taking the time to leave us valuable feedback. We are very sorry to hear that your stay was not as expected and apologize for the troubles you encountered while here. Cleanliness is a top priority that we take pride in at our hotel and the condition your suite was in is not acceptable. We are glad we were able to send our housekeeping to your suite to service your room properly and that we were able to remove your daily resort charge for the inconvenience. I do apologize that you had to move rooms because of the elevator noise. Unfortunately, majority of our king suites are located next to the elevator. I do see that you upgraded to our premium ocean view corner suite at a discounted rate. We hope this room was better for you. If there is anything else that you would like to share with us, please do not hesitate to reach out. Thank you again for choosing to stay with us and we hope we get the chance to give you a better experience sometime in the future!

10/10 Excellent

Allen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families! Great staff! Loved the location as it’s in the heart of everything and you can easily walk to everything around the area. Night life is poppin. Enjoyed the complimentary breakfast and happy hour drinks at hotel. Only complaint was the parking is valet only at $50 a night. Not many other options in Waikiki. Ala Wei Blvd has free parking but it’s a long walk away. You may find metered parking on some streets that are cheaper but again you have to walk to get it and it’s hit or miss.
Stayed 11 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Allen, thank you for taking the time out of your day to rate your recent stay with us at Embassy Suites by Hilton Waikiki Beach. It is wonderful to hear you enjoyed our location, the complimentary breakfast, and our evening reception. We do apologize if the valet parking cost caused any inconvenience during your stay and appreciate your understanding. Thank you for your 5-star rating and we do hope to see you once again in the near future. Aloha.

10/10 Excellent

Kelani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families! Enjoyed the breakfast and happy hour drinks that were complimentary. Also enjoyed the location it’s right in the heart of everything. Staff were great! Only complaint is parking is valet only at $50 a night. Not much better parking options in Waikiki area unless you are willing to walk a ways for metered parking. Some free parking on Ala Wei Blvd but it’s hit or miss and a long walk.
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Kelani, mahalo for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk and for taking the time to write such a kind review. It is amazing to hear our hotel and the amenities we offer were enjoyed by your family. We do understand the valet fee can be of an inconvenience and we do apologize. Thank you again for your valuable feedback and we hope to see you again soon! Mahalo nui.

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kia on Apr 23, 2024
Aloha Andrea, mahalo for taking the time out of your day to rate your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing us for your lodging accommodations. We are thrilled to receive your 5-star rating and do hope to service your stay once again in the near future for yet another enjoyable stay! Mahalo Nui Loa,

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, especially if you have children. Very family friendly. Very close to the beach (2 mins walk) and near all the local stores/shops. Also very close to the nearest highway (5-7 mins drive).
Stayed 6 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Tiffany, thank you for taking the time to provide a wonderful review of your recent stay. We are thrilled to hear that your family enjoyed lodging at our property. It's great to know that our central location made it convenient to walk to the beach as well as the many shops in Waikiki. We hope we have the chance to welcome you back again soon! Mahalo.

6/10 Okay

Daquan

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Daquan, mahalo for taking the time to leave us a review of your recent stay at Embassy Suites by Hilton Waikiki Beach Walk. We truly appreciate your honesty as it helps us improve our operations. If you choose to stay with us again, please feel free to reach out to us so we can make your stay a 5/5!

2/10 Terrible

Patricia

Stayed 3 nights in Apr 2024
Response from Gianna G. on Apr 21, 2024
Aloha Patricia, mahalo for taking the time to leave us feedback and for choosing to stay with us at Embassy Suites by Hilton Waikiki Beach Walk. We truly value your honesty as this helps us improve our operations. I have taken a look at the notes on your reservation, and I sincerely apologize about the troubles you experienced with Hilton Grand Vacations. We have contacted their management and provided them with your contact information and the details on your experience. They should be contacting you soon. If you would like to follow up with us or if you have any questions or concerns, please do not hesitate to reach out to our hotel directly.

10/10 Excellent

Mario Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Mario Raul! Mahalo for taking the time to review your stay at Embassy Suite by Hilton Waikiki Beach Walk. We truly appreciate your feedback! Mahalo nui.

10/10 Excellent

Kiranpreet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location- awesome breakfast and evening drinks are a hit!
Stayed 7 nights in Apr 2024
Response from Gianna G. on Apr 20, 2024
Aloha Kiranpreet, mahalo for taking the time to provide feedback on your stay! We are so pleased to hear that you had an enjoyable stay, and that the breakfast and evening reception was to your liking. It is great that our central location was convenient for you during your exploring of Waikiki! We hope we have the opportunity to host you again, mahalo!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy limpio, me gustaron las habitaciones , super agradables, me cambiaron las toallas las veces que fueron necesarias, ademas el desayuno incluido estuvo muy delicioso y variado todos los dias de mi estancias. Disfrute mucho de mis vacaciones y de mi estancia lo recomendaria :)
Stayed 3 nights in Apr 2024
Response from Kia on Apr 18, 2024
Aloha Jessica, thank you for taking the time out of your day to rate/review your recent stay at The Embassy Suites by Hilton Waikiki Beach Walk and for choosing us for your lodging accommodations. We are thrilled to hear you enjoyed your time spent with us and do look forward to servicing your stay once again in the near future. Mahalo Nui Loa,