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ホテル グレンドワーの口コミ

3 out of 5
ホテル グレンドワー
No 5, Grand Hotel Road, Nuwara Eliya

口コミ

6.6
評価 10 - 19 件の口コミ中 3 件が非常に良い" "
評価 8 - 19 件の口コミ中 3 件が良い" "
評価 6 - 19 件の口コミ中 9 件が普通" "
評価 4 - 19 件の口コミ中 3 件が不満" "
評価 2 - 19 件の口コミ中 1 件が非常に不満" "

6.0/10

清潔度

7.4/10

スタッフとサービス

2.0/10

設備とサービス

5.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Vasanthan

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good service by the staff.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Peter

気になった点 : 施設のコンディションと設備、客室の快適度
Gerade noch befriedigend
Das Hotel hat noch alten Charme ist aber doch stark Renovierungs bedürftig, insbesondere Bäder und Dielenböden, Lage ist top!
2018 年 12 月に 1 泊滞在

6/10 (普通)

Paul、Liverpool

A pretty location but a rather tired interior
The hotel has some nice features but there were several housekeeping issues over the functioning of the bedroom and bathroom and the service at breakfast wasn't very attentive.
2018 年 3 月に 1 泊滞在

8/10 (良い)

michael、hamburg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Britain mitten in Sri Lanka
Schönes altes Hotel im England-Stil mit viel Charm und sehr freundlichen Personal. Toller Garten, stilvolle Bar und Billard-Raum. Zimmer sind vollkommene ok - Badezimmer könnte etwas Farbe gebrauchen.
2018 年 3 月に 2 泊滞在

10/10 (非常に良い)

Arvid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cosy, colonial hotel in the middle of Nuwara Eliya
Cosy colonial style hotel, nice people, great bar! Food is good and prepared with care and consideration.
2018 年 1 月に 1 泊滞在

8/10 (良い)

Ryan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Nice place to stay, although shame about the room
Had a 1 night stay. Unfortunately I have to mark it down due to the state of the bathroom. It was disgusting, dirty, damp and needs a huge make over. If they fix this then I would give the hotel an awesome rating. Hotel is very close to the Grand Hotel and walking distance to the city centre. The rest of the hotel itself is nice, the lobby and bar is really cool with old English furniture. The staff are also very friendly and helpful. Breakfast has a good selection.
2018 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
It’s an outdated place but really friendly staff with some simple upgrades it would be a real contender.
2017 年 12 月に 2 泊滞在

6/10 (普通)

Beate

気になった点 : 清潔度、客室の快適度
Zentrales Hotel mit Charme aber alter Ausstattung
Nur 1 Nacht, das Zimmer war nicht zumutbar.Das Hotel selbst ist nett und gut gelegen.
2017 年 11 月に 1 泊滞在

6/10 (普通)

Patrick

良かった点 : スタッフとサービス
Bien placé, charme historique, mais peu confo
Arrivée tardive en fin de PM, petit verre au bar style anglais 1890, promenadeen ville, retour à la chambre en soiree, froide, salle de bain pleine de moisissure, pas de chauffage d'appoint. Hotel n'allume le foyer central que sur demande accompgnée de quelques roupies....wifi ne fonctionne pas dans les chambres. Lit simple x 2 pour imiter le lit double....

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Run down hotel. Appliances in bathroom were broken
Bathroom walls looked mildew. room was damp including bedspreads. Breakfast was boring. Only hotel manager could communicate in English. Staff was friendly. Even at 50% discount the hotel is overpriced.

8/10 (良い)

gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Little England, comfortable, greatt service
Great place; exceptional service; excellent staff; super breakfast. The staff was incredibly helpful from getting me a cab to helping me with broken zippers on my bag. Really great people in an non-ironic English countryside environment.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a shocking place never will recommend this
Well extremely cold, not clean awful staff and shocking breakfast absolutely terrible will never recommend don't be fooled by pictures on sights. It was the worse hotel needs to be pulled down and built again

6/10 (普通)

Claire

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great location, bathroom needs refurb
The room was a good size. The staff service was great. The TV did have some cable channels but did not subscribe to most of the English ones. The bathroom was in need to. Upgrade as quite musty and worn and torn. The hotel was in a good location. Wifi only worked in common areas. We did notice that if we booked a tuk tuk or driver from the hotel it would cost more as the drivers would assume we had more money so we would flag them from the street .

6/10 (普通)

Judith

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel is in an excellent location for exploring Nuwara Eliya. It is a lovely old building with tonnes of character. In particular the foyer and pub downstairs were delightful. However it was a great shame that the service did not live up to the environment. We were kept waiting a long time when we arrived despite it being quite late. We were given a standard room even though we had booked a superior room. There were no towels in the room and when we requested them it took a very long time and another request before they arrived. This was then repeated the following day after the room had been cleaned. Having stayed at a number of other places in Sri Lanka this hotel had poor service in comparison.
JJからの返信 (投稿日 : 2016 年 10 月 10 日)
Dear Valued guest, Thank you so much for your feedback, We apologise for the unfortunate situation you had with our service. We will certainly work on our faults and look forward to welcoming you again soon. We would love to have the opportunity to make up for our faults during your previous stay. Thank you and have a safe journey back home.

4/10 (不満)

Serge

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Thank you for staying with us at Hotel Glendower. We appreciate your feedback. Hope to welcome you again.

4/10 (不満)

YING、中国

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
设施老旧，性价比并不高
Old facilities, cost is not high Thank you so much for your review. We are currently upgrading our facilities and look forward to welcoming you again at Hotel Glendower.

6/10 (普通)

Jörg、Berlin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Kleines Hotel mit gutem Restaurant
Das Hotel macht von außen einen guten Eindruck. Fachwerkbau mit schönem Garten. Der Empfang war sehr freundlich und die öffentlichen Bereiche wirken mit Kamin sehr gemütlich. Die Zimmer v.a. aber die Bäder sind sehr abgewohnt. Hervorzuheben sind aber die Lage, das sehr freundliche Personal und das Restaurant.
Hotel Glendower からの返信 (投稿日 : 2016 年 5 月 25 日)
The hotel made a good impression . Half-timbered building with a beautiful garden . The reception was very friendly and the public areas look very cozy with fireplace . Rooms V. A. but the bathrooms are very worn. but These location , the very friendly staff and the restaurant . We apologise for the delayed response. Thank you so much for your review we team at Hotel Glendower look forward to welcoming you again.