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ウィンダム アールトラ バャルタ、オールインクルーシブ リゾートの口コミ

4 out of 5
ウィンダム アールトラ バャルタ、オールインクルーシブ リゾート
Paseo De Los Cocoteros Lotes 32 y 33, Nuevo Vallarta, NAY

口コミ

7.6

良い

評価 10 - 552 件の口コミ中 224 件が非常に良い" "
評価 8 - 552 件の口コミ中 141 件が良い" "
評価 6 - 552 件の口コミ中 81 件が普通" "
評価 4 - 552 件の口コミ中 58 件が不満" "
評価 2 - 552 件の口コミ中 48 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

TAKEFUMI

気になった点 : スタッフとサービス
2023 年 12 月に 4 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Takefumi, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

6/10 (普通)

Jose

家族旅行
良かった点 : スタッフとサービス
Y
2024 年 5 月に 5 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 5 月 20 日)
Estimado José, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

6/10 (普通)

Sylvia

家族旅行
良かった点 : 清潔度、スタッフとサービス
Food was not very good & the rooms were clean, but the fixtures were very old worn & unpleasant. The bathroom fan was broken & was very loud, the shower leaked, the tiles in the shower were all broken.
2024 年 5 月に 5 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sylvia Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

8/10 (良い)

Martha Elena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo bien, solo algunos detalles como el no poder llevar alimentos (snacks) a piscina ni playa. Los trastes del room service, se quedaron 4 días fuera de la habitación. Se tiene que hacer reservación para ir a los restaurantes, pero uno va con plan de descansar y de no hacer planes para la comida. creo que no hay necesidad de esa reserva, ya que los restaurantes no se llenaban. El personal amable, y es un lugar tranquilo y agradable.
2024 年 5 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 5 月 20 日)
Estimada Martha, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Hemos tomado nota de nuestras áreas de oportunidad amablemente mencionadas durante su estadía. Tenga la confianza de que tomaremos las medidas adecuadas para que nuestros huéspedes tengan una mejor experiencia. Aquí en Wyndham Alltra, nos esforzamos continuamente por satisfacer sus necesidades y expectativas. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

6/10 (普通)

Syed M

家族旅行
気になった点 : スタッフとサービス
The hotel is in a very quiet area, and the beach was not crowded at all. So we enjoyed it. As these are the only positives I can share about this hotel. There is no night life entertainment at or around the hotel. Only a bar that gets some people hanging around it. No music or anything. The worst is the food and food quality. They were re using same food almost everyday. No consideration for the dietary restrictions. As we don’t eat pork, they did not care to listen to our needs. It looked like the staff was only good to those who were tipping them heavy. So if you don’t then you will be considered less than the rest. If you are looking for good food selections, great service and some night life, avoid this place.
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Syed, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We have taken note of our opportunity areas kindly mentioned during your stay. Please feel confident that we will take the proper measures make to our guests a better experience. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

2/10 (非常に不満)

Christian

家族旅行
Food sucks, after I complete my check out they don’t give me a pass to start for the rest of the day, they want to charge me $100 dollars for 3 hours
2024 年 5 月に 3 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Christian, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

8/10 (良い)

Ruth Ferriz

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Magnifica infraestructura, excelentes espacios, muy buenas albercas y excelente ingreso a la playa. Habitaciones cómodas. Sin embargo, el jacuzzi del balcón estaba sucio, daba asco bañarse en él. Servicio de meseros, muy bueno. Pesima organizacion de eventos. Los horarios de servicio se cumplen de manera exagerada, ni un minuto antes, pero si se cierran antes de tiempo (voleyboll, dardos, etc)
2024 年 4 月に 5 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 5 月 8 日)
Estimada Ruth, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Hemos tomado nota de nuestras áreas de oportunidad amablemente mencionadas durante su estadía. Tenga la confianza de que tomaremos las medidas adecuadas para que nuestros huéspedes tengan una mejor experiencia. Aquí en Wyndham Alltra, nos esforzamos continuamente por satisfacer sus necesidades y expectativas. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

10/10 (非常に良い)

Jaime

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es bueno el hotel y sus servicios pero está muy alejado de todo y los taxis y uber son carísimos
2024 年 4 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 5 月 4 日)
Estimado Jaime, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

10/10 (非常に良い)

Oscar Bahena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy agradable el lugar, tal vez por la temporada no estaban saturadas las áreas, muy tranquilo, recomiendo los masajes relajantes y la hidroterapia, los puntos a mejorar en las habitaciones el piso está resbaladizo, las puertas del baño se recorrían de su base y al ser de cristal pueden ser peligrosas. La mayoría del personal muy amables y serviciales.
2024 年 5 月に 2 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 5 月 4 日)
Estimado Oscar, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

8/10 (良い)

Mireya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was friendly.
2024 年 2 月に 2 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mireya, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

4/10 (不満)

Shone

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
I’ve never been to an all inclusive resort with such terrible food. Also, someone tried to enter my room in the middle of the night! Luckily the latch was on the door preventing them from doing so!
2024 年 4 月に 2 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Shone, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

8/10 (良い)

LUIS FERMIN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, layout of the property, swimming pools and the rooms are fantastic.
2024 年 4 月に 4 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Luis, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 (不満)

Kayla

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was not as clean as expected, food was not as good as expected.
2024 年 4 月に 4 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Kayla, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

10/10 (非常に良い)

Andelina-Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Pools close at 8pm and they stop serving liquor at midnight so keep that in mind. The pools are amazing and you’re very close to the beach. Staff are absolutely wonderful and attentive. Not the biggest selection of buffet options but good nonetheless. Make sure to book reservations at the restaurants on the first day as some are only open certain days if you want to try them all.
2024 年 4 月に 7 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Andelina-Marie, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 (普通)

Víctor

Limited dining
2024 年 1 月に 5 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Victor, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 (良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Ryan, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 (普通)

Socorro Gabriela

家族旅行
The hotel is marketed as having 5 a la cart restaurants but only two of them are open per night. The only breakfast and lunch options are the buffet and the snack bar until 6 pm- every day. You also have to make reservations for these a la cart restaurants and we had very limited time slots available for dinner upon our stay. We had to do dinner at 9:30 pm on one night and 10 pm on a second night , because they had no other available time slot, with 2 days ahead of time. They should market this and let the guest call ahead of time to make these reservations as it limits the experience. Overall, food was decent, staff was excellent.
2024 年 4 月に 3 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Socorro, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

2/10 (非常に不満)

Taylor

気になった点 : 清潔度、スタッフとサービス
The cleaning staff took $300 from my wallet that was in my suitcase..
2024 年 4 月に 5 泊滞在
Raymundo Moran Wyndham alltra Vallartaからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for choosing us for vacationing, apologies in advance for this inconvenience, We will contact you directly.cordially

2/10 (非常に不満)

Beatriz Adriana

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is not worth it at all. I stayed in the older part of the hotel and it was literally falling apart. Our rooms were incredibly old. Old bathroom with very dirty towels. Everything in the room was old. The elevators were so old they broke down. The roof top bar was so old, it almost seemed like it had caught fire. Staff was rushed and seemed like they hated their jobs. Pools were old and dirty. Walk ways were dirty and stained. Tables in restaurants were old and dirty. Food was old. Just everything was bad. Save your money and don't stay here. Also, there's not much to do in the area unless you want to travel at least 40 min. Hated everything about this property.
2024 年 4 月に 4 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Beatriz, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

10/10 (非常に良い)

Mario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exelente lugar para passr una buenas vacaciones
2024 年 4 月に 5 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 13 日)
Estimado Mario, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

4/10 (不満)

Denisse

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Food and drinks very very low quality... Not worth the "all inclusive” title especially since there upcharges for drinks and the restaurants are borderline gross. The customer service was atrocious from the checking in, trying to make reservations at the restaurants (which are empty all the time and still turn you away plus the food was again... borderline gross). Not all the rooms on the property are part of the resort, many of the rooms are leased as condos and they share the pools with the guest. There are more things I can say but I'm sure other reviews already mentioned this stuff. Good things... The room is okay although our toilet got clogged and there is one good bar at the property. The buffet is also good and has better food than any of the restaurants.
2024 年 4 月に 2 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Denisse, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

8/10 (良い)

jamie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very friendly, beautiful resort , vip worth the extra bit, for the beauitful views. Restaurants are delicious!
2024 年 4 月に 5 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Jamie, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

2/10 (非常に不満)

Manik

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Alcohol severely watered down and can't get a drink before 11am. No food available from 12-1pm and 4-6pm (except for a coffee bar), which just boggles my mind for an all-inclusive. Quality of food at buffet was fine but the a la carte options were very bland. Will not be back.
2024 年 4 月に 7 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Manik, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

8/10 (良い)

Debra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice pools and beach views Didnt like Sinks in bathrooms did not drain No blow dryer in room and ironing board didnt wirk and iron cord was so short you counld not reach the plug in Food was good but vv very small portions
2024 年 4 月に 3 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Debra, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 (非常に良い)

Nallivi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Una propiedad súper con una superficie muy grande y muy bonita
2024 年 4 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 9 日)
Estimada Nallivi, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

8/10 (良い)

Juls

家族旅行
良かった点 : スタッフとサービス、設備とサービス
La comida y el servicio del bufet pueden mejorar, los vasos que nos dan en albercas antihigiénicos y mal lavados, están desaprovechando espacios como la terraza y ambientar con la música con un buen audio y claramente un verdadero buen Dj estaría súper
2024 年 4 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 9 日)
Estimado Julio, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Tenga la seguridad de que hemos tomado en serio sus comentarios y trabajaremos en nuestras áreas de oportunidad para brindar un mejor servicio a nuestros huéspedes. Dicho esto, esperamos tener la oportunidad de recibirle nuevamente en una oportunidad renovada y confié nuevamente en nuestro resort y servicio. Cordialmente,

10/10 (非常に良い)

Umar

2024 年 3 月に 5 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Umar, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 (良い)

Israel Varela

2024 年 4 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 29 日)
Estimado Israel, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

6/10 (普通)

Luis Armando Adames、Mexico

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Falta un poco de mantenimiento y mejorar la limpieza de las habitaciones. Por lo demás, el servicio del personal es bueno. Tiene buenas amenidades.
2024 年 3 月に 6 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 8 日)
Estimado Luis Armando, Gracias por compartir sus comentarios a través de este medio. Reciba nuestras disculpas por no cumplir con sus expectativas. Sus comentarios son realmente valiosos para nosotros, ya que nos permiten mejorar nuestros niveles de servicio y producto. Tenga la seguridad de que hemos tomado en serio sus comentarios y trabajaremos en nuestras áreas de oportunidad para brindar un mejor servicio a nuestros huéspedes. Dicho esto, esperamos tener la oportunidad de recibirle nuevamente en una oportunidad renovada y confié nuevamente en nuestro resort y servicio. Cordialmente,

10/10 (非常に良い)

wendy、victoria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property & staff were outstanding . Buffet was great for breakfast , but not so much for dinner. Ala carte restaurants were great , wasn’t too impressed with the taverna mezza . Food was average & the lights were bright , felt like a cafeteria , other than that it was great & will be back.
2024 年 3 月に 7 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Wendy, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. We have taken note of our opportunity areas kindly mentioned during your stay. Please feel confident that we will take the proper measures make to our guests a better experience. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. On the other hand, we appreciate your valuable comments about our staff service, thank you for your recognition. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsThank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 (普通)

Tammy

家族旅行
This resort was a disappointment! We had an issue with bleach that ruined my daughters dress when we went to eat at the buffet on day 1, a black bathing suit was not “found” in white towels that were cleaned from our room after asking 4 days straight and our speaker and Fanny pack were stolen out of a suitcase when a worker entered our room without authorization 1 hour before check out saying they were fixing a TV that we had NEVER complained about! They have not compensated us at all we will NEVER be going back and this will be on all travel reviews. We stayed here for 13 nights and this is the customer service we get. Not a happy traveller!
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Tammy, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for what happened to his belongings and for what happened to their belongings, also mentioning the high standards and policies we have with our team. On the other hand, We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we are working hard to make a better experience for our guests. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Please accept our sincere apologies for any inadvertent inconvenience and we hope that you will give us the opportunity to host you again so that we can serve you with the warmth and hospitality that characterizes us. Sincerely,

6/10 (普通)

Sanghee

出張, 家族旅行
気になった点 : 施設のコンディションと設備
No hay muchos restaurantes y faltan.
2024 年 4 月に 2 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 6 日)
Estimado Sanghee, Gracias por compartir sus comentarios a través de este medio. Reciba nuestras disculpas por no cumplir con sus expectativas. Sus comentarios son realmente valiosos para nosotros, ya que nos permiten mejorar nuestros niveles de servicio. Tenga la seguridad de que hemos tomado en serio sus comentarios y trabajaremos en nuestras áreas de oportunidad para brindar una mejor experiencia a nuestros huéspedes. Dicho esto, esperamos tener la oportunidad de recibirle nuevamente en una oportunidad renovada y confié nuevamente en nuestro resort y servicio. Cordialmente,

8/10 (良い)

Sunggon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Sunggon, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 (不満)

Mary

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
To preface this, I’ve traveled a ton and have stayed at many resorts all over Mexico. This was my first time here! Rude staff, we got food poisoning and wasted 2 days (from the chicken panini), long waits for breakfast, first room we checked in a/c wasn’t working/toilet clogged 2 times in less then an hour, and the room was gross) ended up paying for an upgrade to have a room with working a/c. We booked a spa appointment and showed up and some how they lost our appointment and had to come back another day. Overall I rate this hotel a 1 and that’s only because the best experience we had was from the smart photography who did our family photos. They were kind, fun, and made that one experience worth the rest of the week. Please retrain your staff to be customer friendly, this was the worst vacation I’d ever been on.
2024 年 4 月に 4 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Mary, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview about the food, room and service. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Cordially

10/10 (非常に良い)

Gustavo Lira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Las instalaciones excelentes ... La comida de sus restaurantes... regular
2024 年 3 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 2 日)
Estimado Gustavo, Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

10/10 (非常に良い)

EDGAR

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gracias
2023 年 8 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 2 日)
Estimado Edgar, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

4/10 (不満)

Isidro

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Malas intenciones pocas acciones de comida hay que reservar para los restaurantes y según a la carta con tres opciones
2024 年 3 月に 4 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 3 月 30 日)
Estimado Isidro, Gracias por compartir sus comentarios a través de este medio. Reciba nuestras disculpas por no cumplir con sus expectativas. Lamentamos profundamente el incidente ocurrido. Sus comentarios son realmente valiosos para nosotros, ya que nos permiten mejorar nuestros niveles de servicio y producto. Tenga la seguridad de que hemos tomado en serio sus comentarios y trabajaremos en nuestras áreas de oportunidad para brindar un mejor servicio a nuestros huéspedes. Dicho esto, esperamos tener la oportunidad de recibirlo nuevamente en una oportunidad renovada y confié nuevamente en nuestro resort y servicio. Cordialmente,

6/10 (普通)

Adrian

家族旅行
The resort was quiet and not too busy. Activities for kids were good, boogie boarding, tennis, pools. We were not happy that we got convinced to upgrade our room after they told us the cheaper upgrade was no longer available, but then gave us the same upgrade but at the higher price.
2024 年 3 月に 7 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Adrian, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 (良い)

Jose Alvaro

2024 年 3 月に 3 泊滞在
Marco Guerrero, Gerente General からの返信 (投稿日 : 2024 年 4 月 18 日)
Estimado José , Muchas gracias por haberse tomado el tiempo de regalarnos sus comentarios sobre su pasada estancia con nosotros, para nosotros sus opiniones son de suma importancia ya que nos presentan nuestras áreas de oportunidad y mejora, pues nuestro deseo siempre es que regresen a casa con experiencias memorables. Con gusto lo recibiremos en su próxima visita si necesita asistencia antes de su llegada por favor siéntase libre de comunicarse con nosotros, como siempre será un placer atenderle. Cordialmente

10/10 (非常に良い)

Joel

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff, amazing stay, very friendly. Definitely be back!
2024 年 3 月に 2 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Joel, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 (非常に良い)

Correana Mae

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was always friendly. Servers greet you with a smile; anything you need they help accommodate. Food was plentiful & varied. Pools clean, beach prestine. Watching Iguanas come to the pool for water was always interesting and entertaining. If we visit Mexico again we would stay at the Wyndham Alltra Vallarta again. Thank you for making our first visit to Puerto Vallarta, Mexico an enjoyable experience.
2024 年 3 月に 6 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Correana Mae, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 (非常に良い)

Erica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an absolutely amazing time! I was a little nervous after reading some of the reviews but they were wrong! The staff was amazing and we loved all the restaurants. So many options! We loved the quietness of the resort and picked this one for that reason. It was a family friendly resort so if you are looking for the party scene, definitely go elsewhere.
2024 年 3 月に 6 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Erica, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 (良い)

dean robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
We thought the place was one of the best places to stay. We will book there again for sure . There was only one staff member that no one liked. He just needs to be educated on his job.
2024 年 3 月に 11 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Dean Robert, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 (良い)

alberto

グループ旅行
良かった点 : 施設のコンディションと設備
La comida no tan buena y se tardan mucho para servir, en restaurantes a la carta solo tenían un mesero
2024 年 3 月に 2 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Alberto, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 (普通)

Vera

良かった点 : 清潔度、設備とサービス
The scenery outside the hotel is beautiful. However, the hotel facilities are very old and the meals are just average.It is suitable for short-term travel, but long-term residence will not be very comfortable.
2024 年 3 月に 1 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Vera, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 (良い)

Giovanni

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the room service and extended option of late check out. We disliked tenis court full of sand and bath tub filthy
2024 年 3 月に 7 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Giovanni, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

4/10 (不満)

alexandr

2024 年 3 月に 7 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Alexandr, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

10/10 (非常に良い)

Lucas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Lucas, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 (普通)

Elizabeth

グループ旅行
良かった点 : 清潔度
Manuel was amazing. So was Arturo aka chino. The bar tenders were very good too. The taxi service was not good. They would tell you a price at the resort and when it came to pay the taxi drivers would try to charge you more. If you’re young and looking to have fun on the resort I’d reccommend somewhere else because they will yell at you for playing music. Half of the place is owned by older people. The food was edible but not good by any means. The servers get annoyed when you try to order more food even thought the portions couldn’t feed an infant.
2024 年 3 月に 7 泊滞在
Marco Guerrero, General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 (非常に良い)

Yrma

2024 年 3 月に 3 泊滞在
Marco Guerrero, General Manager からの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Yrma, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,