Dear Satoshi, We have read your review and regret that you had an unpleasant experience during your stay with us. Regarding your comments about poor customer service and the pool bar, we will check with our staff to see if there is room for improvement and take steps to ensure that similar problems do not occur in the future. We will also take more care when requesting membership plans to ensure that our guests feel relaxed and comfortable. Our goal is to provide an enjoyable and special experience for all our guests and we will take your feedback very seriously. Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

Dear Lev, Thank you for sharing your experience with us. We're delighted to hear that you loved our accommodations.We're sorry to learn about your disappointment with the food service. Your feedback is invaluable to us, and we'll address this matter with our team to ensure improvements are made.Despite this, we're grateful for your patronage and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future.Warm regards,Roberto Gomez, General ManagerVilla del Palmar Flamingos

Dear Lindsay, Thank you for your glowing review and for highlighting our beautiful pool, beach, and fantastic staff. We're thrilled to hear that you enjoyed your time with us!We appreciate your feedback regarding the billing process for food and drinks. We'll certainly take this into consideration as we continue to enhance our services to provide a more seamless experience for our guests.We hope this minor inconvenience didn't overshadow your overall enjoyment, and we look forward to welcoming you back for another fantastic stay.Warm regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Estimado Jonathan, Agradecemos sinceramente calificación positiva en Expedia.Tu satisfacción es nuestra prioridad, y esperamos tener el placer de recibirte nuevamente en el futuro para que puedas disfrutar de otra estancia tranquila y placentera.¡Esperamos verte pronto!Saludos cordiales,Roberto Gomez, Gerente General Villa del Palmar Flamingos

Estimado Ricardo, Muchas gracias por tu amable puntuación en Expedia. En Villa del Palmar Flamingos Nos esforzamos continuamente por mejorar y esperamos tener la oportunidad de recibirte nuevamente para brindarte una experiencia aún mejor. ¡Estamos aquí para ti en tu próxima visita!Saludos cordiales,Roberto Gomez, Gerente General Villa del Palmar Flamingos

Dear Anupama, Thank you for your positive feedback! We're thrilled to hear that you found our spot clean and relaxing. Our friendly and helpful staff will be delighted to know they made your stay enjoyable. We look forward to welcoming you back soon!Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Nancy, Thank you for your positive feedback! Were delighted to hear that you have a wonderful experience with us. We look forward to welcoming you back for another fantastic stay! Best Regards, Roberto GomezGeneral Manager Villa del Palmar Flamingos

Dear Abeba, Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you faced during your stay. It's important to us that every guest feels welcomed and has a pleasant experience, and we apologize for falling short of your expectations.We take your comments seriously and will address them with our team to ensure that improvements are made. Your experience is not reflective of the level of service we strive to provide, and we appreciate you bringing these issues to our attention.We value your feedback and hope to have the opportunity to welcome you back in the future to provide you with a better experience.Cordially, Roberto Gomez General Manager Villa del Palmar Flamingos

Dear Dugald, Thank you for bringing these issues to our attention. We strive to provide the best possible experience for all our guests, and your feedback helps us in making improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Sandra, It's great to hear that you enjoyed our pool! We strive to provide a relaxing and enjoyable experience for all our guests. If there's anything specific you'd like to share or any feedback you have about your stay, feel free to let us know. We're here to ensure you have a wonderful time during your visit! Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Rimma,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced while waiting for the check-out after each meal, especially with an all-inclusive plan. Your feedback is valuable to us as it helps us identify areas for improvement.We understand that waiting for the check-out process can be frustrating, and we will work diligently to streamline this process in the future. Your comfort and satisfaction are of utmost importance to us, and we strive to provide a seamless and enjoyable experience for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Sandra, It's great to hear that you enjoyed the food at the hotel! However, it's unfortunate that the service was a bit slow. Providing feedback like this helps the hotel improve, so your input is valuable. Perhaps next time they can work on improving the speed of service to make your experience even better.Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Cameron, Very clean hotel with a beautiful beach. Staff were friendly and accommodating. Would recommend to friends and familyBest Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Jaime, It's wonderful to hear that you had such a positive experience at the resort! The beauty, cleanliness, hardworking staff, and delicious food all contributed to making your stay enjoyable. Thank you for recommending it, and I hope you have the opportunity to visit again in the future!Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear JoshuaThank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our quiet and beautiful resort. It's wonderful to know that you found the food excellent, particularly enjoying the amazing breakfast buffet. We appreciate your recognition of Laura for her friendly service, and we'll make sure to pass on your gracias to her. The serene atmosphere in the evenings and the lovely beach are indeed highlights of our resort. We look forward to welcoming you back for another fantastic stay in the future!Best regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Estimado Rahul, Brindar experiencias excepcionales a nuestros huéspedes es nuestra máxima prioridad, y es increíblemente gratificante saber que logramos hacer que tu estancia fuera memorable.¡Esperamos darle la bienvenida nuevamente para otra estancia fantástica en el futuro!Atentamente,Roberto Gomez, Gerente General Villa del Palmar Flamingos

Dear Elliot, Thank you so much for your wonderful feedback and for choosing our resort for your vacation! We're thrilled to hear that you had a 10/10 experience and that our restaurants, pools, beach, and friendly atmosphere made your stay enjoyable. We're also glad to hear that our resort felt inclusive for your son, and we appreciate your understanding regarding the room service delay. Rest assured, we will address this issue to ensure it doesn't happen again in the future. We can't wait to welcome you back for another fantastic stay! If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please let us know. We're here to make your experience even better.Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Alexandre, We're delighted to hear that you had a great vacation at our resort! Thank you for choosing to stay with us and for taking the time to share your positive feedback. We strive to provide our guests with memorable experiences, and we're thrilled that we met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic vacation in the future! Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Marlene, Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience at our resort, enjoyed the delicious food, and found our staff to be friendly. Your positive feedback means a lot to us, and we hope to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more memorable, please let us know. Safe travels until we meet again at our beautiful resort!Best Regards, Roberto Gomez,General Manager Villa del Palmar Flamingos

Dear Shellby, Thank you for taking the time to share your experience with us. We are sorry for any inconvenience you experienced during check-in and with the incident of the mirror in the room.We are glad to hear that you enjoyed the all-inclusive option and that Enrique and Octavio left such a positive impression on your stay. We appreciate your kind words about their excellent customer service, and we will definitely share your praises with them.Your feedback helps us identify areas where we can improve our services and ensure we provide an exceptional experience to all our guests.We sincerely hope that, despite these inconveniences, you enjoyed your time with us and that you give us the opportunity to provide an even better experience in the future. We look forward to seeing you again soon at Villa Del Palmar!Best Regards, Roberto GomezGeneral Manager Villa del Palmar Flamingos

Dear Cory, Thank you for your feedback! We're delighted to hear that you had a wonderful experience with us.We look forward to welcoming you back for another fantastic stay! Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Johanna, Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back for another fantastic stay!Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Vidal, We're delighted that you enjoyed the food and the stunning views during your stay! It's wonderful to hear that everything on the property was easily accessible for you and that you found the food selection to be great. We appreciate your positive feedback and hope to welcome you back for another fantastic experience in the future!Cordially, Roberto GomezGeneral Manager Villa del Palmar Flamingos

Dear Francisco, We're thrilled to hear that you felt like part of our family during your stay! Providing exceptional service and exceeding expectations is what we strive for, and we're delighted that you enjoyed the service at our bars and the wide variety of delicious food. Your kind words about our staff members mean a lot to us, as they work hard to ensure every guest has a memorable experience. Thank you for choosing us, and we can't wait to welcome you back again soon!Cordially, Roberto GomezGeneral Manager Villa del Palmar Flamingos

Dear Abolade, It's fantastic to hear that you had a great time enjoying the pool, restaurants, and the nearby beach during your stay! We're glad that you found the amenities enjoyable and convenient. Thank you for sharing your positive experience, and we hope to welcome you back for another wonderful stay in the future!Best Regards, Roberto GomezGeneral ManagerVilla del Palmar Flamingos

Estimada Marie, ¡Gracias por compartir tu opinión con nosotros! Nos alegra saber que disfrutaste de tu estancia en general. Apreciamos tus comentarios y tomaremos en cuenta tus sugerencias para seguir mejorando y brindar una experiencia aún mejor en el futuro. Esperamos verte de nuevo pronto para que puedas disfrutar de una experiencia de 5 estrellas. ¡Te esperamos con los brazos abiertos!Cordialmente, Roberto Gómez, Gerente General Villa del Palmar Flamingos

Dear Eduardo, Thank you for your positive feedback! We are delighted to hear that you had a great experience at our resort. Our staff works hard to provide excellent service, and we're glad to hear that you found them helpful and accommodating. It's also wonderful to know that you enjoyed the food and entertainment options during your stay. We appreciate your kind words and hope to welcome you back for another enjoyable experience in the future!Cordially, Roberto Gomez General Manager Villa del Palmar Flamingos

Dear Elizabeth, Thank you for your wonderful feedback! We are thrilled to hear that you had a fantastic experience at our resort with your family. It's fantastic that the property, amenities, and services exceeded your expectations and that you all enjoyed a laid-back and enjoyable vacation. We take pride in providing a beautiful and well-maintained environment for our guests and ensuring that our staff offers exceptional service to make you feel welcome and comfortable throughout your stay. Your recommendation means a lot to us, and we look forward to welcoming you and your family back for another fantastic vacation in the future!Cordially, Roberto Gomez General Manager Villa del Palmar Flamingos

Dear Samuel, Thank you for sharing your experience with us. We're glad to hear that you enjoyed the beach access and found the property to be in good condition. We appreciate your feedback regarding the process of signing for food and beverage on an all-inclusive package. We will certainly take this into consideration to improve our services and streamline the experience for our guests. We hope that despite these minor inconveniences, you had an overall enjoyable stay with us. Thank you for choosing our resort, and we hope to welcome you back in the future!Best Regards, Roberto Gomez General ManagerVilla del Palmar Flamingos

Dear Sumit, Thank you for sharing your feedback with us. We're sorry to hear that you found the billing process for all-inclusive services inconvenient. We understand that this may differ from other resorts you have visited. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our services and guest experience. We hope that despite this issue, you were able to enjoy other aspects of your stay with us. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best Regards, Roberto Gomez, General Manager Villa del Palmar Flamingos

Estimada Maria, ¡Muchas gracias por compartir su experiencia positiva con nosotros! Nos alegra saber que disfrutó de su estancia en nuestro hotel y que quedó satisfecho con nuestras instalaciones y servicios. Nuestro objetivo es brindar a cada uno de nuestros huéspedes una experiencia excepcional y nos complace saber que lo logramos contigo.Esperamos darle la bienvenida de nuevo en el futuro y seguir siendo su elección de alojamiento en esta hermosa zona.Atentamente,Roberto Gomez, Gerente General Villa del Palmar Flamingos

Dear Jeffrey, Thank you for your 5 star review! We are very happy to hear that your experience at our resort was exceptional. We hope you enjoyed all the amenities and services we offer. We are committed to providing the best possible experience for our guests and we are happy to hear that we met your expectations. We look forward to welcoming you back in the future for another amazing stay. Thank you for choosing our resort and for your recommendation!Best Regards, Roberto Gomez General Manager Villa del Palmar Flamingos

Dear Stephanie, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our food and service met your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back to our property in the future for another great stay! Cordially, Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Helen, It's fantastic to hear that you had such a fun time at our resort, especially with our pool entertainment crew Miguel, Victoria, Liz, and Said! We're delighted that they made your experience enjoyable and memorable. Their energy, helpfulness, and willingness to have fun with our guests are qualities we greatly appreciate and encourage in our team members.Thank you for sharing your positive feedback, and we look forward to welcoming you back next year for another fantastic stay filled with fun in the sun! Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

Estimad@ Jill,Muchas gracias por sus amable puntuación en nuestra plataforma de expedia, estamos felices de que su estancia con nosotros fue excelente. Esperamos volverle a ver muy pronto.Cordialmente, Miguel Velasco General ManagerVilla del Palmar Flamingos

Dear Rowland, We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your stay memorable. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Roberto Gomez, General Manager Villa del Palmar Flamingos

Dear Mariam,It's wonderful to hear that you and your kids had such an enjoyable experience at our resort! Providing a great experience for families is something we take pride in, and I'm glad to know that everything from the food to the nightly shows and the friendliness of our staff contributed to a memorable stay for you.Your recommendation means a lot to us, and we're delighted that you made a good choice in staying with us. If there's anything else we can do to enhance your future visits or if you have any special requests for your next stay, please feel free to let us know. We look forward to welcoming you back for more amazing experiences in the future!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

Estimada Lidia, Brindar experiencias excepcionales a nuestros huéspedes es nuestra máxima prioridad, y es increíblemente gratificante saber que logramos hacer que tu estancia fuera memorable. ¡Esperamos darle la bienvenida nuevamente para otra estancia fantástica en el futuro!Cordialmente, Roberto Gomez, Gerente General Villa del Palmar Flamingos

Estimado José, Muchas gracias por su amable puntuación en nuestra plataforma de Expedia, estamos felices que pasó una excelente estancia en Villa del Palmar Flamingos. Esperamos volverlo a ver muy pronto para una estancia inolvidable. Saludos cordiales, Miguel Velasco Gerente General

Dear Michael, Thank you for sharing your experience with us. We're delighted to hear that you found our hotel and property beautiful, and that the staff were accommodating and provided great service, especially Reggie. We apologize for the issue you experienced with room service and understand the frustration it caused. Rest assured that your feedback has been noted and will be used to improve our services. We're glad to hear that Carol Rivas was helpful and made your dinner reservations smoother. We hope to have the opportunity to welcome you and your family back again for another great time. Thank you for choosing us for your stay!Best Regards, Miguel Velasco General Manager Villa del Palmar Flamingos

Dear Steven,That's wonderful to hear! We're delighted that you enjoyed your stay and found our property to be the nicest you've encountered in Mexico. We look forward to welcoming you back in the future for another enjoyable experience. If there's anything specific you'd like to see or experience on your next visit, please let us know. We're here to make your stay even more memorable! Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos

Dear James, Thank you for sharing your experience with us. We are delighted to hear that you found our property clean and quiet, with great food and staff. Providing a pleasant and comfortable environment for our guests is always our top priority.Your kind words about our staff and the quality of our food are greatly appreciated. We strive to ensure that every aspect of your stay meets or exceeds your expectations.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards, Miguel Velasco General Manager

Dear Mary, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and accommodating, and that your son enjoyed the kids' club activities. It's wonderful to know that you found the hotel beautiful and that you would consider returning.Regarding the receipt system, please rest assured that it is a standard procedure to ensure accuracy and transparency in billing. However, we understand your concerns and apologize for any inconvenience caused. We will review our processes to see if there are ways we can make this system more seamless for our guests.Thank you once again for your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Miguel Velasco General Manager

Dear Thomas, Thank you for your 5 star review! We are very happy to hear that your experience at our resort was exceptional. We hope you enjoyed all the amenities and services we offer. We are committed to providing the best possible experience for our guests and we are happy to hear that we met your expectations. We look forward to welcoming you back in the future for another amazing stay. Thank you for choosing our resort and for your recommendation!Best Regards, Roberto GomezGeneral Manager Villa del Palmar Flamingos

Dear Rona, Thank you for choosing our resort for your family's first trip to Mexico! We are delighted to hear that you had a lovely stay and that our staff made you feel welcome and comfortable throughout your time with us. It's wonderful to know that you enjoyed our breakfast buffet with its wide variety of options, as well as the lunch and dinner choices available.We appreciate your recommendation and are glad to hear that you did not experience any aggressive encounters with our time-share agents. Your feedback is valuable to us, and we are thrilled that you had a great experience overall.We look forward to welcoming you and your family back for another memorable stay in the future!Warm regards, Miguel Velascco General Manager

Dear Stacey, Thank you so much for sharing your experience with us. We are thrilled to hear that you found our property amazing, especially for adults, and that you enjoyed the delicious breakfasts. It's wonderful to know that Esmerelda and Aidan made a positive impact on your stay with their cheerful and accommodating service.We sincerely apologize for the inconvenience you experienced during the late checkout process. We understand how important clear communication is, and we will take your feedback into consideration to ensure smoother experiences for our guests in the future. Your suggestion about putting requests in writing is valuable, and we will work on improving our procedures to avoid any misunderstandings.We truly appreciate your patronage and hope to welcome you back for another fantastic stay. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,Miguel Velasco General Manager

Dear Dijana, Thank you so much for your valuable feedback and for choosing to stay with us. We are delighted to hear that you loved our property and had an enjoyable experience overall. We sincerely apologize for the inconvenience you experienced with making dinner reservations. Your feedback is important to us, and we will certainly look into improving our reservation process to ensure a smoother and more efficient experience for our guests. We appreciate your suggestion about implementing a computerized reservation system and will take it into consideration for future enhancements.We look forward to welcoming you back to our resort on your next visit, and we'll strive to make your experience even more memorable. Thank you for your patronage and for sharing your thoughts with us.Best regards,Miguel Velasco General Manager

Estimado Oliver, ¡Qué maravilloso saber que has tenido una experiencia tan positiva en Villa del Palmar durante más de 12 años! Es genial escuchar que el hotel ha mantenido su calidad y calidez a lo largo del tiempo, y que has disfrutado de tu estancia de manera consistente. También es bueno saber que Expedia ha facilitado el proceso de reserva y conexión con el hotel. ¡Espero que sigas disfrutando de tus futuras visitas a este increíble lugar!Cordialmente, Miguel VelascoGerente General Villa del Palmar Flamingos

Dear Nancy, That sounds like a fantastic experience! Getting a free upgrade and encountering friendly staff can truly enhance a vacation. If there's anything specific you'd like to share about your stay or if you have any questions, feel free to let me know. I'm here to assist you!Cordially, Miguel Velasco General Manager Villa del Palmar Flamingos