Dear Yoichi, Thank you for taking the time to share your experience about your recent stay at our hotel. We are committed to providing the best possible experience for our guests, and your comments are essential in helping us achieve this goal. Could you please provide us with more details about the reasons for the score you have given? We would like to understand your concerns so that we can actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services. Please feel free to share any observations, suggestions, or anything else you believe could enhance your experience with us. We sincerely appreciate your time. Best Regards, Rachel - Guest Relations, NOUVATA Hotel

Dear KG, Thank you for taking the time to share your stay experience. We are delighted to see that you enjoyed your overall stay and that our staff and service were highlights of your experience. Your satisfaction is our top priority, and we are glad that our team met your expectations and made your stay enjoyable. We hope to have the pleasure of welcoming you back on your next stay. Feel free to contact us if you have any specific requests or preferences for your next visit.Best Regards, Rachel - Service Clientèle, Hôtel NOUVATA

Dear Masaru, Thank you for taking the time to share your experience about your recent stay at our hotel. We apologize for the inconvenience you experienced regarding the room cleaning and the parking situation. We will investigate the issue with the room cleaning tag and ensure that our procedures are improved to prevent such occurrences in the future. Regarding the car park, we understand that it can be challenging when the parking lot is full due to events. We will explore options to better manage parking availability during peak times. Your feedback is valuable to us, and we appreciate your understanding. Please feel free to reach out if you have any further concerns or if there is anything else we can assist you with. Best Regards, Rachel - Guest Relations, NOUVATA Hotel

Dear Yoneda, We appreciate you taking the time to share your experience. We are sorry to learn that you were disappointed with your recent stay, and we sincerely apologize for the inconvenience you experienced during your visit. Your input is invaluable. Rest assured, we will address these concerns to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay. Best Regards, Rachel Guest Relations, NOUVATA Hotel

Dear Masahiro, Thank you for choosing to stay at our hotel and for sharing your feedback about your experience at the Nouvata. Your opinion is highly valued, and we are delighted to learn that you had a pleasant stay with us. It's always heartening to know that we met your expectations. We look forward to welcoming you back again soon. Best Regards, Rachel Guest Relations, NOUVATA Hotel

Dear Eriko, Thank you for taking the time to share your feedback about our property. We are sorry to hear that you were not completely satisfied, and we apologize for any inconvenience you experienced during your stay. We understand that the non-availability of your room at the agreed-upon time, the lack of towels, and the lack of clear information have significantly impacted your experience.We take your feedback very seriously, and we will immediately investigate these issues to understand how such situations could have occurred. We deeply regret that your stay did not meet your expectations.Please accept our most sincere apologies. We are committed to making the necessary improvements to prevent such incidents from happening in the future. We hope to have the opportunity to welcome you again under much more satisfactory conditions.Kind Regards, Rachel Guest Relations, NOUVATA Hotel

Dear Mr Kazuhira, Thank you for taking the time to share your experience.We recently noticed the rating you gave us, and we truly appreciate your feedback. We are committed to providing the best possible experience for our customers, and your input is crucial in helping us achieve that goal. Could you please share more about the reasons behind the 3/5 rating you provided? We would like to understand your concerns and actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services.Thank you sincerely for your time and cooperation. Best regards, Rachel Guest Relations, NOUVATA Hotel

Dear Mr Atsuya, Thank you for taking the time to share your experience. We recently noticed the rating you gave us, and we truly appreciate your feedback. We are committed to providing the best possible experience for our customers, and your input is crucial in helping us achieve that goal. Could you please share more about the reasons behind the 2/5 rating you provided? We would like to understand your concerns and actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services. Thank you sincerely for your time and cooperation. Best regards, Rachel Guest Relations, NOUVATA Hotel

Dear Mr Toshikatsu,Thank you for taking the time to share your experience.We recently noticed the rating you gave us, and we truly appreciate your feedback. We are committed to providing the best possible experience for our customers, and your input is crucial in helping us achieve that goal.Could you please share more about the reasons behind the 2/5 rating you provided? We would like to understand your concerns and actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services.Thank you sincerely for your time and cooperation.Best regards, RachelGuest Relations, NOUVATA Hotel

Konichiwa, Bonjour,We are very sorry to hear about your comment on your last stay with us. For your kind information, you have booked a BUDGET Accommodation at 61 Euro which is the cheapest rate you could find on Anse Vata's bay. For your next stay, may i suggest you to book for a Standard or CONFORT Room which a more suited for the Japanese clientele. We hope to welcome you back soon

Konichiwa,We thank you for your very good rating regarding your stay with usWe hope to see you againbest regardsFront Desk Manager

Bonjour, Thank you so much for your good note on hotels.com We hope to see you soon Kind regards,