Unknown to us, the hotel was undergoing renovations. The multiple dumpsters and construction vehicles littered throughout the property was disruptive to what we thought was going to a coastal-calm get away. Lobby area and our room had surface updates but the age and bones of the building were still evident. Elevator had glued on carpet tiles on the walls. We had opted for the second level tier room (not the Basic room) and had to question if we were assigned the right room when the extra big windows only view was an arms length distance from the roof overhangs of the next building. Bed was really comfortable and room was clean. Did I mention they were hosting a High School Prom too? Falmouth is great though. Maybe pick another hotel.
Cathy
2024 年 5 月に 1 泊滞在
8/10 (良い)
Laura
家族旅行
2024 年 5 月 6 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
We stay here regularly, but there was construction going on this time and the hot tub was also closed the whole weekend which was unfortunate. Had we known that, we may have chose to stay on different dates. Although it is off-season, there were some cleanliness features that were not up to par in both the room and around the property.
Laura
2024 年 5 月に 3 泊滞在
6/10 (普通)
Tracey
カップルで旅行
2024 年 5 月 6 日
Our room had a torn curtain
No vent in the bathroom
Rusty parts on ceiling bathroom
Tracey
2024 年 5 月に 1 泊滞在
6/10 (普通)
jane
小さなお子様連れの家族旅行
2024 年 4 月 26 日
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
This beautiful property is undergoing some major renovations which hopefully will return it to it's past glory.Views are breathtakingly stunning but the interior is very run down.One of the front desk staff was unaware there was a place in the hotel to purchase food.My grandkids really enjoyed the pool and the arcade.
jane
2024 年 4 月に 1 泊滞在
4/10 (不満)
Mary
カップルで旅行
2024 年 4 月 23 日
気になった点 : 清潔度
The room was neat and clean. The windows were dirty. we could not see well through them. I was very disappointed by the fact the onsite restaurant was closed due to renovations. The facility had a makeshift restaurant set up in a conference room. The service was poor and food dismal due to this situation. Cost $$$. It would have been nice to be made aware of this prior to the booking.
Mary
2024 年 2 月に 2 泊滞在
8/10 (良い)
Colleen
2024 年 4 月 22 日
Colleen
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Richard
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Richard
2024 年 4 月に 1 泊滞在
6/10 (普通)
Sondra
家族旅行
2024 年 4 月 18 日
気になった点 : 施設のコンディションと設備
I have stayed here before and we had some mold smell in our room and some cosmetic issues but that was it. Otherwise, it was rather pleasant. This time around we had a couple more. First of all, the place is under a huge renovation and I’m sure that plays into some of our issues. The septic smell outside was so bad. I thought it might just be the ocean but it lasted throughout our stay and then we saw septic repair people so I’m guessing they are working on that issue. Also it’s very inconvenient to walk outside around all the construction to get to the indoor pool. We wanted to go in but we never got a chance because both the pool and the jacuzzi was packed! I guess it was spring break for the kids. However, I also notice they sell season passes to use the resort to swim and partake in other activities that is offered. I guess that’s nice for locals.
I’d probably come back and give this place another try but after the outdoor pool and indoor restaurant renovations are complete.
I had one more complaint but the front desk associate was so kind and helped to me out with it so I won’t even mention it. I think this resort will do great with the help of hiring on a few more staff members. It is only the spring season so I’m sure they will have more help this summer.
Sondra
2024 年 4 月に 1 泊滞在
8/10 (良い)
justine
小さなお子様連れの家族旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby was beautiful, and the staff are very nice and accommodating. It’s under construction, but even with that we had a great time and have no complaints. I do hope they upgrade the bathroom/shower soon but everything else was beautiful!!