Find Luxury Hotels in North Chicago, IL

"Average "

"No one at the front desk when we arrived. Only one elevator working. ALL the ice machines on every floor were out of order. Front desk told us to go to the adjacent restaurant to ask. They did not seem too thrilled. I’ve gone here before and it wasn’t that bad. It seemed more rundown than before. It wasn’t beachfront property to begin with but at least some upkeep would be nice. It seemed light and bright in the lobby but once you went to your room it was a sketchy looking hallway. Reno is certainly needed SOON! "

"The included breakfast was very meh."

"Room not cleaned day 1, Day 2-cleaned, but left rags on dresser and didn’t empty the trash. Restaurant food and staff were great. "

"Very good"

"Rooms are small, but clean. "

"In less than 24 hours of staying here, i have had to change rooms FOUR times! They tried to put me in a room on the second floor seeing that I had a wheelchair but because I wasnt sitting in it I got a dirty look when I asked if there was elevators and he told me no stairs only. I said I have a wheelchair how am I suppose to get to it? So he put me in a room on the first floor. I get all my luggage to the room and went to turn the ac on but when I turned it on it didnt blow and it made a loud noise. So I walked back to the front office and notified him. He moved me rooms again, so after I got everything moved to the new room I was going to relax but when I pulled the blanket back I found a dead bug in the "just put on sheets". Housekeeping did come and chamge the fitted sheet but left the top sheet, blanket amd pilloows the same. Later, in that same room, i see a cockroach on the floor. I tried to kill it but it had ran under the dresser. So afraid to put anything anywhere other touch anything i was extremely uncomfortable. Also in the bathroom there looked to have been a previous water leak because you can see where the paint had been stretched from the water but all thru did to resolve that was drain the water from the pocket and they left the loose sagging paint as is. I went back to the front desk explaining look there was a bug in the sheets and I found a cockroach in there im uncomfortable staying in there, theu said we can move you rooms again. Heres a key to this room"

"Impressed about the cleanliness of the rooms, but the following was disappointing: 1. The "drawers" were screwed shut and did not open. According to front dest, was on purpose. 2. Window locking mechanism was flimsy and felt unsafe for first floor. Definitely needs update. 3. Paper thin walls - heard all the neighbors until 4am and had to turn on television with a higher volume just to drown out the sounds from little ears. terrible night's sleep! People come to a hotel during travel for rest. The fact that the staff knows that these rooms are for "partying on the weekends" (front desk admitted) and are ok with it tells me that they don't care about the reputation that brings with them. I don't care how "affordable" this appeared to be, I would have paid more for a better night's rest. I will not make that mistake again! "

"Awesome breakfast and restaurant, beautiful courtyard, open concept comfortable hotel for business trips and meetings. Very close proximity to UL Northbrook location."