デラックス ルーム ダブルベッド 2 台 (Smoke Free) | デスク、ノートパソコン用作業スペース、遮光カーテン、ベビーベッド (無料)

レッド ルーフ イン ノース チャールストン コロシアムの口コミ

2 out of 5

口コミ

5.8
評価 10 - 1003 件の口コミ中 171 件が非常に良い" "
評価 8 - 1003 件の口コミ中 206 件が良い" "
評価 6 - 1003 件の口コミ中 189 件が普通" "
評価 4 - 1003 件の口コミ中 166 件が不満" "
評価 2 - 1003 件の口コミ中 271 件が非常に不満" "

6.2/10

清潔度

7.0/10

スタッフとサービス

5.4/10

設備とサービス

5.8/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 7 日)
Hello David, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn North Charleston Coliseum and I are delighted to see your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

John

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the room was not clean, was not serviced the time we were there, no counter space by the sink, toilet ran continuously, floor was not clean
2024 年 4 月に 4 泊滞在
Olivia RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello John, Thank you for telling us about your stay at the Red Roof Inn North Charleston Coliseum. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the lack of cleanliness in your room, no counter space along with the other concerns mentioned. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

erick

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you Erick, for taking the time to write a review of your stay at the Red Roof Inn North Charleston Coliseum. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 (不満)

Bairon

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mm
2024 年 4 月に 3 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Bairon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn North Charleston Coliseum and I were saddened by your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Jody

Was a great stay
2024 年 4 月に 3 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 1 日)
Hey Jody,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn North Charleston Coliseum. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 (不満)

Jacob

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The room I was given had been smoked in, even though I paid for a smoke free room. Additionally, the TV in that room was completely smashed. I requested a new room. The second room was better, but it was also heavily smoked in. Staff was nice. Property is in rough condition.
2024 年 4 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Jacob,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NORTH CHARLESTON COLISEUM. We are sorry that you were displeased with the lingering foul odor and the issue you had with the tv, however, we are happy that the staff was nice and the had you change rooms. We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 (非常に良い)

David

出張
良かった点 : スタッフとサービス
I got what I paid for, i.e. not much, but have stayed in worse. The worst part about it was the stench of smoke from (I am sure) decades of being a smoking room. It was listed as a no smoking room.... If you need a cheap place to stay with low expectations, this is your motel.
2024 年 4 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN NORTH CHARLESTON COLISEUM appreciate your 5/5 score. However, you indicated that the smell of smoke in your non-smoking room dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 (非常に不満)

John

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The worst place I’ve ever stayed at. Reminded me of San Francisco California. When we arrived to the property there was a group fight in the parking lot. After that was broken up and we got our key, when walking to our room 10-20 people were walking around the lot / outside drinking liquor, smoking weed/drugs, mostly shirtless, and yelling. I noticed there were many people also just sitting in their cars most likely on drugs/drunk. There was a drunk guy sitting outside our room who stayed there all night. Another fight broke out around 3am outside our room. safe to say we checked out early and will not be going back.
2024 年 4 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you, John, for writing to us about your recent stay at our hotel RED ROOF INN NORTH CHARLESTON COLISEUM. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Álex

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Alex, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Sonia

カップルで旅行
気になった点 : 設備とサービス
El blanket estaba quemado por cigarillo y olor al mismo cigarro
2024 年 3 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 29 日)
Querida Sonia,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el RED ROOF INN NORTH CHARLESTON COLISEUM. Es fantástico ver que obtuvimos su puntuación de 3/5. Sin embargo, le pido disculpas sinceras por el olor que describió y la situación que mencionó con respecto a la manta. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kamaria Red Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Alicia

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was blood on my sheets. Good thing I asked for sheets after checking in because I read the reviews and I was hopeful I wasn't going to have a bad experience. Unfortunately when I told the staff at the office they asked, well you got clean sheets didn't you? It didn't even phase them how much of a biohazard that was. I didn't even have a mini fridge or a microwave and there was nothing offered to me for my bad experience. I will never stay there again. The property was loud and the intense smell of the cleaners they used burned the inside of my nostrils. Very unsatisfied.
2024 年 3 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Alicia,Thank you for taking the time to tell us about your experience at the RED ROOF INN NORTH CHARLESTON COLISEUM. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the sheets, the odor you described and the other issues which hindered your stay prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

6/10 (普通)

Micheal

気になった点 : 清潔度、施設のコンディションと設備
Property was old floor scratche up, it took more than 3 hours for the tub to drain. The whole place just seemed shabby.
2024 年 3 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Micheal,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORTH CHARLESTON COLISEUM. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property and the issue with drainage. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 (普通)

Martin

グループ旅行
良かった点 : 清潔度
Sehr hellhörig
2024 年 2 月に 1 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Lieber Martin,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im Red Roof Inn North Charleston Coliseum mitzuteilen. Ich und das Personal freuen uns über Ihre 3/5-Bewertung nach Ihrem Aufenthalt. Sie haben jedoch angegeben, dass die Lärmbelästigung Ihr Erlebnis beeinträchtigt hat. Bitte nehmen Sie unsere aufrichtige Entschuldigung entgegen. Sollten Sie bei Ihrem nächsten Aufenthalt bei uns Probleme haben, wenden Sie sich bitte umgehend an unsere Rezeption, damit wir uns in Echtzeit um das Problem kümmern können, um sicherzustellen, dass Sie sich wohl fühlen.Nochmals vielen Dank für Ihr Feedback und ich hoffe, dass Sie uns die Gelegenheit geben, Ihnen ein noch besseres Erlebnis im Red Roof zu bieten, wenn Ihre Reisepläne das nächste Mal eine Unterkunft erfordern.Aufrichtig,Red Roof Management

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 22 日)
Hello Samuel, The staff at the Red Roof Inn North Charleston Coliseum and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. cSincerely,OliviaRed Roof Management RediResponse Specialist

8/10 (良い)

Neide

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 19 日)
Hello Neide,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRediresponse Specialist

10/10 (非常に良い)

Samecia

2024 年 1 月に 1 泊滞在

8/10 (良い)

Allison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
M
2024 年 1 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Allison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 (普通)

jeff

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 18 日)
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Van

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 16 日)
Thank you, Van, for rating your recent stay at the Red Roof Inn North Charleston Coliseum. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Jamel

2023 年 9 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for your positive rating, Jamel, following your stay at the Red Roof Inn North Charleston Coliseum. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Alexander

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place for good price. Near everything
2023 年 10 月に 2 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you, Alexander, for your positive rating, following your stay at the Red Roof Inn North Charleston Coliseum. It's great to hear that our hotel was good as well as the price and you appreciated it's convenience. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 (普通)

Matthew

出張, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Lots of loud people. Aggressive beggars. Bad neighbor hood
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Matthew, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn North Charleston Coliseum. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the noise disturbances, our location not being to your liking and the other concerns you listed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn North Charleston Coliseum and I are sadden to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 (非常に良い)

Rae

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Very basic. Needs updating, but its clean. Great location.
2023 年 11 月に 3 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 23 日)
Hi Rae,We genuinely appreciate your input following your stay at the Red Roof Inn North Charleston Coliseum. I am so disappointed that the upkeep of the property wasn't to your liking. On a positive note, we're delighted to hear that your were pleased with the location of our property and it's cleanliness. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 (不満)

Gary

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 11 月に 3 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Gary, Thank you for taking a moment to complete our survey. At the Red Roof Inn North Charleston Coliseum we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Mallory

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not check in. The parking lots had several homeless people with grocery carts full of their belongings. The counter clerk was rude and said I could not check-in for another 40 mins unless I paid more, I refused and left.
2023 年 10 月に 1 泊滞在
Sashauna Red Roof Management からの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Mallory,We appreciate you sharing your honest feedback following your experience at the Red Roof Inn North Charleston Coliseum. I was saddened to read that your stay fell short due to the less than ideal encounter you had with the front desk staff the people hanging around the hotel not being to your liking and the other concerns you highlighted. We are truly sorry for the experience you had. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 (普通)

jackie

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
very old hotel, rooms smelled musty. furniture was old. you get what you pay for. It was cheap.
2023 年 10 月に 1 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Jackie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn North Charleston Coliseum. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. You mentioned that the room had a foul odor, the furniture was old and the other concerns you listed. Nevertheless, I am glad that you were pleased with the value to price ratio. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Alain

2023 年 10 月に 7 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Alain, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn North Charleston Coliseum and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 (普通)

Dreunna

家族旅行
The room is average you get what you pay for but my stay there the first time was good but the sec time my room kinda smelled like pee an it was hot even with the air on but overall you get what you pay for
2023 年 10 月に 2 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Dreunna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn North Charleston Coliseum. I am pleased to read that your first stay with us was good. However, you mentioned that your second stay was less than ideal as the odor of the room was not to your liking as well as the temperature of the room. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value your business and would like to assure you that this is not reflective of our usual standards Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Michael

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 (不満)

sherranda

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The toilet was slow flushing The room smelled musky There was a soiled wash cloth left in the shower
2023 年 10 月に 1 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Sherranda,Thank you for taking the time to tell us about your experience at the Red Roof Inn North Charleston Coliseum. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the toilet not flushing properly, the odor of the room was not to your liking and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 (不満)

Antonio

家族旅行
気になった点 : 清潔度
2023 年 10 月に 2 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 10 月 15 日)
Hello Antonio, Thank you for taking a moment to complete our survey. At the Red Roof Inn North Charleston Coliseum we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 (不満)

Jeanne

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Staff at checking we excellent. Very friendly and helpful. Room had a musky odor. Improved some with running the ac bit was still not good. Bathroom door was difficult to close. Room was clean but in much need of updates.
2023 年 10 月に 3 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Jeanne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn North Charleston Coliseum. I am glad to read that you were pleased with the helpfulness of the staff at check-in, their friendliness as well as the cleanliness of the room. However, it seemed your stay fell short of your expectation due to the situation you described regarding the odor of the room was not to your liking, the bathroom door was difficult to close and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Brittany

気になった点 : スタッフとサービス、施設のコンディションと設備
I was called by someone on the property in the room I checked in who sounded like a guy in the lobby, things were misplaced in my room, I did not stay because I was uncomfortable.
2023 年 10 月に 2 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Brittany,Thank you for taking the time to tell us about your experience at the Red Roof Inn North Charleston Coliseum. The staff and I are disheartened to see that your experience is less than satisfactory, prompting your 1/5 score. You mentioned that you did not stay because you felt uncomfortable and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

chad

出張
気になった点 : スタッフとサービス
lousy customer service
2023 年 10 月に 2 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 10 月 9 日)
Hello Chad, Thank you for taking a moment to complete our survey. At the Red Roof Inn North Charleston Coliseum we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Jessica

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was dirty the pillow was with mold
2023 年 10 月に 1 泊滞在
Carla Red Roof Managementからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn North Charleston Coliseum. I was truly disheartened to read that your stay fell short of your expectation due to the situation you described regarding uncleanliness of the room and the possible mold on the pillows. We understand that your overall experience fell far below your expectations, and Red Roof is committed to making improvements to ensure that this does not happen in the future. I will be sharing your feedback with management to ensure that your concerns are addressed.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Tellona

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms was stink smelled like dog. Every time I asked for a manager she is never there. I paid almost 200 dollars and had to go to Walmart and buy my own washcloth and towels for my family. The front desk people I dealt with Erica and Talona was great help. I wouldn’t recommend this hotel to anyone.
2023 年 9 月に 3 泊滞在
Linton Red Roof Management Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 29 日)
Hi Tellona,Thank you for telling us about your recent visit to RED ROOF INN NORTH CHARLESTON COLISEUM. While it's good to read that our great staff pleased you, I was saddened to read that foul odor in your room and the other concern expressed hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and our staff at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 (不満)

Ruth

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our non smoking room reeked of cigarrettes and pot, light over vanity only turned on at times, tub was badly patched which made it look dirty, BA walls had bugs painted over, land line did not work at all, there was no cofeemaker in room and no area for breakfast, so no breakfast. Finally, my reservation thru Expedia never registered so I ended up having money held unexpectedly. Those monies were released and I got back the extra deposit. But none of this should've happened. The good: the new lamps and light fixture, bedding was nice and clean, bed was comfortable, having a fridge and working tv.
2023 年 9 月に 1 泊滞在
Abigail RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Ruth,Thank you for taking the time to tell us about your stay at the Red Roof Inn North Charleston Coliseum. I'm glad you found the bed to be clean, comfortable and that the amenities worked well. You indicated that you were unsatisfied with the unpleasant odor in the room, the lack of coffee maker and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, AbigailRediResponse Specialist

2/10 (非常に不満)

Anthony

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 21 日)
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Joshua

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Never again
For starters as soon as you check in they state "Did you know about the $75.00 deposit?" when you say you have a reservation which wasn't mentioned anywhere when booking, which I didn't mind so much because it is refundable. The key to open the door took like 10 swipes before the door opened, then once open the smell of cigarette smoke poured out of the room and it was a non-smoking room. The bed sheets had cigarette burns in them, the a/c all but worked, the floor was softer than the beds. I literally felt like I just walked into a room that was a crime scene from one of those csi shows...was nothing like the pictures. 10/10 would recommend somewhere else.
2023 年 9 月に 2 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 18 日)
Hello Joshua,Thank you for taking the time to write a review of your stay at the Red Roof Inn North Charleston Coliseum. Please accept our most sincere apologies for the concerns you described regarding the room smelling of smoke and sheets that had burn holes. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

2/10 (非常に不満)

Naya

2023 年 9 月に 4 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Naya, Thank you for taking a moment to complete our survey. At the Red Roof Inn North Charleston Coliseum we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

telia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They did have some people hanging around outside that did not have a room and there is homeless people in the back that live in the woods and they hangout in the back however I was sitting in my car and police patrol they and they stop me to ask me if had a room which I thought was odd with all these other people hanging out in the parking lot but came to my car and questioned me didn’t like that at all
2023 年 9 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 10 日)
Dear Telia,We are sorry to hear your recent experience at the Red Roof Inn North Charleston Coliseum did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Rosman

2023 年 8 月に 4 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 21 日)
Hello Rosman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 (不満)

James

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The AC unit blew water instead of cold air. The room smelled of cleaning supplies, and the sheets were damp, maybe because the AC unit kept blowing water into the room.
2023 年 8 月に 1 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 8 月 29 日)
Dear James,Thank you for taking the time to tell us about your experience at the Red Roof Inn North Charleston Coliseum. It's disheartening to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the room smelling of cleaning supplies, the sheets were damped and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 (普通)

Bill

良かった点 : スタッフとサービス
The person working there who helped check in was amazing, Gracious and helpful. Issue i had was that the room clearly had been smoked in and had a smokers smell in it. Otherwise it was a nice clean room
2023 年 8 月に 1 泊滞在
General Manager Mariam Washingtonからの返信 (投稿日 : 2023 年 8 月 21 日)
Greetings,On behalf of my team, I would like to personally thank you for your kindness and for staying with us. We also made sure we looked into the smokie smell. We are 100% smoke free. We hope to see you again. Thanks

10/10 (非常に良い)

patrick

良かった点 : 客室の快適度
2023 年 8 月に 1 泊滞在
Sashauna Red Roof Management からの返信 (投稿日 : 2023 年 8 月 13 日)
Hello Patrick,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn North Charleston Coliseum. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

April、Cornelius

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was a cockroach in my room and the bed was wet and dirty bi requested a new room and that one was less dirty but still not clean at all.
2023 年 8 月に 1 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear April,I appreciate you sharing your feedback following your stay at the RED ROOF INN NORTH CHARLESTON COLISEUM. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry to hear about this incident, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 (非常に良い)

Lisa

2023 年 7 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 19 日)
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORTH CHARLESTON COLISEUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management