2/10 (非常に不満)
Tera
出張, カップルで旅行
2024 年 5 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was in complete disrepair. The outside was dirty, the stucco was falling off, and you could clearly see where the top and bottom floor met due to large cracks. The front lobby was tiny, disorganized and filthy. I asked to see our room prior to checking in and was denied and told we'd be happy. After checking in, we went up to our second-floor room. Several of the doors to the rooms had large gaps around them including our room. Our room had the security lock busted clear off and there were keyhole accesses from outside the room. The air conditioner had fallen partially out of the wall and you could see clear through to the outside. We said we did not feel safe staying there and were refused a refund on our two-night stay. They told me to contact expedia, which i did, and was told there is nothing they could do as we were beyond the cancellation time. I was offered a $25 coupon by expedia. Totally unacceptable.
Tera
2024 年 5 月に 2 泊滞在