Norman Arch

Good location and fair price.

In the middle of everything

So after arriving from A 24 hr travel to get there, we just wanted to get to our room which was a beautiful kingsize bed and view of the water….We were asked over and over if we wanted to see the junior suit. We said sure but was not told the price…when we saw our room originally we loved it… then she brought us to see the upgrade room and continued to say we can do it for 500 more… I told my husband something is up… it can’t be… I said no at first and she kept saying only 500 more and we said ok fine… we signed that it was 500 more for the up grade. We were tired and got in very late and were hungry so we wanted to begin our vacation. I in the back of my mind thought wow this is amazing but something is up. When we checked out we were slapped with a bill of DOUBLE THE AMOUNT WE ORIGINALLY HAD! So we told them we would have Never of upgraded in the first place but she told us 500 more. We went back and forth and even though after MUCH EMBARRASSMENT WE PAID 500 a night..1500more which we should have never accepted but at this point we had to settle up and needed to leave. The paper at the bottom we signed said small letters AMOUNT ONTOP OF…the price looked the same as the original with 500 more. VERY deceiving …We were taken advantage of. I should have filmed her saying over and over only 500 more. Also just should have stuck to my gut and said NO!