We stayed for two nights and unfortunately had a very disappointing experience with room service. The housekeeping staff did not make the beds or change the bed sheets during our entire stay. I contacted the front desk, and while the receptionist assured me someone would be sent to take care of it, no one ever came.
When I followed up again, I was told that the housekeeping staff might have skipped the room because we had left personal items on the beds — but this was simply not true. We made sure the beds were completely clear before leaving each day.
This kind of service is not what I expect from a hotel booked through Expedia. The rest of our stay was fine, but the lack of follow-through and inaccurate explanation left us frustrated and disappointed.
Pejman
2025 年 7 月に 2 泊滞在
6/10
The property is excellent. Above 100%. Only problem was. Being a blind veteran. Rooms were extremely dark. To the point that I’d rather stay outside and be in the room. we had to go to someone’s house to get a lamp just so I could see my way around the room. Will not be back too dark.
James
2025 年 7 月に 5 泊滞在
10/10
Very kind and extremely informative front desk service
Sean
2025 年 6 月に 1 泊滞在
8/10
Fania
2025 年 5 月に 3 泊滞在
10/10
We stayed for a wedding, staff was courteous and professional
Andrea
2025 年 5 月に 3 泊滞在
10/10
Great
Marlena
2025 年 3 月に 1 泊滞在
6/10
Staff was outstanding. Unfortunately my room was near a mechanical room and the pipes were making a loud pressure release every couple of hours. Also, very loud. I could hear other doors outside of my room slamming at all hours of the night.
Robert
2025 年 5 月に 4 泊滞在
8/10
LaDonya
2025 年 5 月に 3 泊滞在
10/10
Great service
Jenny
2025 年 5 月に 2 泊滞在
10/10
A great stop-off place for our Virginia trip.
Abra
2025 年 5 月に 1 泊滞在
10/10
Staff were exceptional. Helpful, kind, and pleasurable to be around. We checked in around 9pm and were greeted like royalty. The room and bathroom was very clean. The AC did not make odd sounds and kept the room at a very comfortable temperature. We stay here anytime we are in the area and in need of a place to stay.
joe
2025 年 5 月に 1 泊滞在
10/10
Enjoyed it
Jasmine
2025 年 5 月に 2 泊滞在
10/10
convenient, quiet
Clara
2025 年 5 月に 1 泊滞在
10/10
I was able to check in early.
Lesley
2025 年 5 月に 1 泊滞在
10/10
Joseph
2025 年 4 月に 1 泊滞在
10/10
Roslyn
2025 年 5 月に 1 泊滞在
4/10
Raye
2025 年 4 月に 2 泊滞在
10/10
The staff made my stay memorable. First it was Chanel in the evening when I checked in then the other nice lady in the morning helped to add my Marriott number in the system.
I will recommend this place to my colleagues and friends.