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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Guests can start their day with coffee and newspapers before diving into fun at the arcade game room or taking a refreshing dip in the indoor pool

Choose dates to view prices

Holiday Inn Express & Suites Norfolk offers a peaceful rural retreat. Enjoy a breakfast buffet, relax in the spa tub, or stay fit at the gym. Free WiFi keeps you connected, and the multilingual staff receives consistent praise from guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is ￥23,642
￥27,528 total
includes taxes & fees
Jan 1 - Jan 2, 2026

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

Room (Specialty)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Sofa bed - single
Private bathroom
Designer toiletries
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Private bathroom
Designer toiletries
Rainfall showerhead
Hair dryer
  • Sleeps 6
  • 2 King Beds
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About the neighborhood

Map
68701, NE, Norfolk, 920 S 20th St

What's nearby

  • Sunset Plaza Mall - 10 min walk - 0.9 km
  • Bank Memorial Park - 14 min walk - 1.2 km
  • Faith Regional Health Services - East Campus - 2 min drive - 1.4 km
  • Skyview Park - 2 min drive - 1.8 km
  • Verges Park - 3 min drive - 2.8 km

Getting around

  • Eppley Field Airport (OMA) - 137 min drive

Restaurants

  • ‪Love's Travel Stop - ‬3 min drive
  • ‪Casey's - ‬15 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Big Red Keno - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in a rural location
At Holiday Inn Express & Suites Norfolk by IHG, you can look forward to a free breakfast buffet, an arcade/game room, and a library. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as dry cleaning/laundry services and a gym.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Smoke-free premises, a banquet hall, and a 24-hour front desk
  • Meeting rooms, coffee/tea in the lobby, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 86 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Similar properties

Mini-golf
Norfolk Lodge & Suites, an Ascend Collection Hotel
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
9.4 out of 10, Exceptional, 648 reviews
The price is ￥23,251
￥26,157 total
includes taxes & fees
Jan 5 - Jan 6, 2026
Norfolk Lodge & Suites, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (25 inches high)

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 5 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Frequently asked questions

Does Holiday Inn Express & Suites Norfolk by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 5 AM–11 PM.

How much does it cost to stay at Holiday Inn Express & Suites Norfolk by IHG?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Norfolk by IHG on Jan 1, 2026 start from ￥23,642, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Norfolk by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Norfolk by IHG?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Holiday Inn Express & Suites Norfolk by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Norfolk by IHG located?

Situated in a rural location, this hotel is within 1 mi (2 km) of Sunset Plaza Mall, Bank Memorial Park, and Faith Regional Health Services - East Campus. Central Park and Ta-Ha-Zouka Park are also within 2 mi (3 km).

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Reviews

Holiday Inn Express & Suites Norfolk by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.6

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 310 out of 401 reviews
Rating 8 - Good. 66 out of 401 reviews
Rating 6 - Okay. 12 out of 401 reviews
Rating 4 - Poor. 10 out of 401 reviews
Rating 2 - Terrible. 3 out of 401 reviews

Reviews

8/10 Good

Will

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and cleanliness was very good.
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and my room was very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities
Very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

LINDSEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Sep 2025

10/10 Excellent

Ernesto

Liked: Amenities
Great place
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Liked: Amenities
Very nice property and the staff are friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and would plan to stay here again when traveling to Norfolk again.
Stayed 2 nights in May 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I had knee replacement and stayed here nite before and after. The staff as so helpful and caring. It was a nice clean place and suited our every need.
Stayed 2 nights in Oct 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very nice pool and hot tub. The staff at the front desk was simply wonderful
Stayed 1 night in Jul 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service
Stayed 1 night in Jul 2025

10/10 Excellent

Golda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very good and nice and excellent service
Stayed 1 night in May 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated. We were close to food and entertainment.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no complaints would definitely stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, lots available for breakfast, hot tub pool area is nice size
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Robb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Every staff member greets you with a smile and a kind words. Open for conversation if you wish or respectfully allow silence. Very clean and quiet. Would recommend to anyone.
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and check-in & out, nice room, good breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent would def stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Weldon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
We arrived late after leaving an awful hotel .. It was a lifesaver clean safe friendly .
Stayed 1 night in Jul 2025