River Front Deluxe Apartment 3 Bedroom | Terrace/patio
Check availability

Reviews of Sun Lagoon Resort

4 out of 5
Sun Lagoon Resort
1 Quamby Place, Noosa Heads, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 56 reviews" "
Rating 8 - Good. 21 out of 56 reviews" "
Rating 6 - Okay. 7 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Stayed 6 nights in Sep 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely light filled property, good air con, great condition, good quality modern finishes
Stayed 2 nights in Feb 2022
Response from Kerrie on Feb 24, 2022
Hi Phillip Thank you for your Review and Feedback We look forward to welcoming you back to the Resort the next time you visit Noosa. Sun Lagoon Resort Team

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021
Response from Kerrie on Feb 18, 2021
Thanks Kirsten for your review of the Resort. We are really happy to hear you had a fantastic stay. Look forward to seeing you the next time you visit Noosa. Sun Lagoon Resort Management Team

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We love the sun lagoon block and have stayed 3 times now. This particular unit is a little tired now. The carpet feels dirty and the place just a little under the weather. But a good position and the unit size suits us with two kids.
Stayed 2 nights in Nov 2019
Response from Kerrie on Nov 30, 2019
Thank you for your feedback Unfortunately as you have made your comments/review anonymous we are unable to comment or make any improvements. Thanks Resort Managers

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge apartment overlooking the water. Everything is so clean and the location is brilliant.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and nice balcony areas with outside seating. Good pool and spa area, also enjoyed the sauna. OK kitchen but the saucepans & fry pans were of poor quality. Great restaurants right across the street. Only a 15 minute walk to the main beach and this meant not having to find a park. Good value compared to the more central accommodation choices.
Stayed 3 nights in Apr 2019
Response from Mark & Kerrie Street on May 1, 2019
Thank you for your feedback. We look forward to welcoming you back next time you visit Noosa.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious. Modern. Walking distance to fantastic restaurants and convenience stores
Stayed 3 nights in Apr 2019
Response from Mark & Kerrie Street on May 1, 2019
Thank you for your feedback. We look forward to welcoming you back next time you visit Noosa.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Mark & Kerrie Street on May 1, 2019
Thank you for your feedback. We look forward to welcoming you back next time you visit Noosa.

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Great location for walking to Noosa and Noosaville
We really enjoyed our 2 night stay over the long weekend at Sun Lagoon Resort, it was a lovely location and the apartment was clean and spacious with a great canal view. We found the bed rather hard and a few things needed attention, the kitchen glass cabinet shelf was bowed and the coffee table leg broken when we moved in but the managers dealt with that efficiently and it didn't interrupt our holiday.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication from first contact. Beautiful, spacious and clean rooms. Lovely view (we were in 3 bedroom with water view). Nice little touches that made it feel homely. Competitive pricing and really close to everything.
Stayed 2 nights in Aug 2018

10/10 Excellent

Katie, Brisbane City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property, very accommodating manager!
This property was a massive 3 bedroom apartment, fully equipped with kitchen gear and everything we needed for a comfortable stay including washing machine detergent. Well positioned close to Hastings Street. Shops and restaurants just metres away. The manager was lovely - very accommodating and make our late night check in super easy. We'll definitely stay again.
Stayed 2 nights in May 2018
Response from Mark & Kerrie Street on Jun 5, 2018
Thanks Katie for your review and feedback. We are very happy to hear you had a great stay. We look forward to welcoming you to the resort again in the future.

4/10 Poor

Janelle, Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old dated and noisy and false.
I resent false advertising which is how I feel about Sun Lagoon. I'd give this place a 2.5? Our big draw card was FREE INTERNET. They only give you 300mb free which isn't even enough to watch a movie and the TV is small and so old you there is no port for cable. The Dishwasher, Washing Machine, Dryer are ready to be put to pasture. The ancient toilet leaks and has a leak stain in the bowl. There was hair and fluff under hand basin. A panel was falling off in the second bathroom wall. The neighbours can look down into the second bedrooms and shower. We had a bad experience from several of the neighbours due to noise from A. kids crying and screaming and B. the people above us partying late. Do not expect a sound proof or a quiet apartment. The lagoon was nice but when you sit outside looking at it you are about 20 meters from a main road and the heavy traffic noise completely negates any positive experience there. The walk to Hastings Street is a good 15 minutes if you like walking beside a main road. If you wish to drive and enjoy expensive shopping, then good luck getting a car park . The National park walk to Hells Gates is fantastic and for us is the saving grace. Adult kids did not like their beds but the beds in main room are OK - average, but no where to put your bags and the cupboard smells (Age and dust smell) The bedroom door and ensuite door back onto each other... extremely awkward. Every wall, skirting board etc is chipped. There is no aircon in bedrooms.
Stayed 2 nights in Nov 2017

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family place.
Good place to stay for families. Everything very clean and open. Kids loved it. Furniture was a little dated, but all very clean. 15 minute walk to Hastings Street is just a little too far for young kids.
Stayed 5 nights in Nov 2017

10/10 Excellent

Pam W, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a lovely couple of days stop over at this resort. Excellent accommodation and amenities. Noose is beautiful, very relaxing and picturesque.
Stayed 2 nights in Oct 2017
Response from Kerrie on Nov 14, 2017
Thanks Pam for your feedback. We hope to see you back again sometime.

4/10 Poor

Tegan, Brisbane

Disliked: Property conditions & facilities
Not toddler friendly
There were no lifts - only stairs - and then another 2 sets of internal stairs inside the apartment which was not ideal for a 20 month old toddler who loves to climb. The kids room had a broken & sharp light bulb, the light bulbs had also blown in 2 other places throughout the apartment. The sharps draw in the kitchen was within toddler reach. Toilet door didn't lock and the air conditioning remote control battery was flat. There's also a $75 fee if you don't take your own rubbish out clean all the dishes. The only bin in the place didn't have a lid and there weren't any tissues in sight. The apartment itself was a little 'tired' looking but okay - but nothing in comparison to our friends apartment nearby which was fully renovated for a very similar price. Safe to say it wasn't a relaxing time with kids, and we won't be back.
Stayed 2 nights in Sep 2017
Response from Mark & Kerrie Street on Sep 19, 2017
Hi Tegan Sorry to hear you didn't enjoy your stay which resulted in a your bad review (much to our disappointment) Just a few notes on your comments: ** The description of the resort states there are no lifts & that we are a walk up & that all apartments are either split / tri level. We have though in the past provided safety rails for family's with small children who have noted this. ** We do a check of the apartment before any guest arrives but that is not to say, on occasion, things get missed. We are though contactable from your apartment or in reception to let us know of any maintenance items required. This then allows us a chance to rectify this. Unfortunately sometimes it isn't until you stay in the apartment that things get noticed. ** AC Remote battery - We wish you had have contacted reception as we could again have had a chance to rectified this straight away. On inspection of the unit after you left, we noticed that for some reason the power cord was not plugged into the wall? The remote was working fine. ** Your booking was for a 3 Bedroom Standard Apartment which we advertise for those who are budget conscience. These apartments have not been recently renovated, but they are clean and comfortable and provide waterfront accommodation at an affordable price. We do have 3 Bedroom Deluxe apartments, for a little extra, that may have suited you better. ** Yes our kitchens are fully equipped of which we receive alot of compliments on, as they provide for alot of things you would find at home. ** The toilet door does not have a lock for safety reasons, but not something we have been requested to do in the past, especially as it is a separate toilet to the bathroom. We hope this clarifies a few things for you & for any future guest reading your review. Kind Regards

8/10 Good

Maria, Hawks Nest

Liked: Staff & service, property conditions & facilities, room comfort
Very nice place to stay
Very happy staff on check in. Beautiful apartment being spacious and with comfortable beds. Great facilities. A little more detail should be spent on cleaning. Overall I have no hesitation on recommending this apartment.
Stayed 2 nights in Aug 2017
Response from Kerrie on Sep 2, 2017
Thanks Maria Appreciate your feedback.

10/10 Excellent

Alison, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, easy walk to hastings
Older unit block, good size rooms, clean and comfy
Stayed 3 nights in Aug 2017
Response from Kerrie on Aug 30, 2017
Hi Alison Thank you for your positive review of our resort. We love making it your home away from home. Look forward to seeing you all again sometime in the future.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great location, with a couple of great restaurants across the road. Apart clean & spacious but had some issue with hot water running out after one shower.
Stayed 2 nights in Jul 2017
Response from Jo on Aug 30, 2017
Hi Gerald Thanks for your positive feedback of our resort. We do appreciate this. With the showers, yes, apartment living and space for large hot water systems is really not viable unfortunately, but, as they are a smaller system they only take about 10mins to heat back up again :) Hope to see you all back again some time in the future. Kerrie

8/10 Good

Geoff, Melbourne

Liked: Cleanliness, staff & service, room comfort
Good place and good location
7 days stay very relaxing and close enough to walk to Hastings st and beach without staying right in the business of this. Manager Kerrie very helpful on suggesting what to see & do and places to shop & eat. Would stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lots of space
we had a great time, close to everything, heaps of space, friendly staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice accommodation close to all facilities
the staff were fantastic and very accommodating with our requests.
Response from Jo on Feb 13, 2016
Thanks for the feedback. We have some beautiful guests come to stay and you must have been one of them

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay and great location
Just had a 2 night stay at the Sun Lagoon. Had a massive 3 bedroom recently refurbished apartment, very spacious 3 balconies over 3 split levels. Only 15 minutes walk to Hastings Street and the ferry service a 2 minutes walk away. Very impressed and will recommend to anyone wanting to stay here.
Response from Jo on Feb 13, 2016
Thanks Claire glad you enjoyed your say with us.

8/10 Good

Andy, Carnegie

Liked: Staff & service, property conditions & facilities, room comfort
While the accommodation staff were excellent, the premises had no lift, making access with babies, luggage, etc, difficult. There was also an issue when one night a major storm came through, and we had a significant amount of water come through the roof. the staff were very helpful in accommodating us for repairs, and while not expected, compensating us.
Many thanks for the feedback

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great, spacious family accommodation
xxx dsfhdskfl akhjdflkasjd f asdfkjhdslk fhl lkjhsldfk hsalfk h
Response from Jo on Feb 13, 2016
People love our pool and spa overlooking the lagoon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lots of space but views could be better
We stayed the the three bedroom apt. Main bedroom was a good size but views werent good as it faced the road. We asked for a nice view but it wasnt passed on. The view from the second bedroom was better. They need to put flyscreens in the second bathroom. Overall was good
Response from Jo on Feb 13, 2016
Thanks for your feedback. Sorry you didn't get your preferred view. Next time ring direct and we will try and accommodate you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment, fully equipped
Great views over the lagoon from our apartment. Absolutely friendly, lovely staff.
Response from Jo on Feb 13, 2016
Glad you enjoyed your stay with us.

10/10 Excellent

janelle, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
great apartment , number 12 had the most comfortable queen size bed ever , we booked an extra night just because the bed was so awesome . spotlessly clean , 10 minutes walk to Hastings street will stay there again soon . Joanne was so lovely on reception friendly and welcoming
Dear Janelle, Thanks for your positive feedback. Everone loves the bed in Apartment 12

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfort at a reasonable price
The room, facilities and service were excellent. The lagoon location was nice and private yet not far from the city centre.
Response from Jo on Feb 13, 2016
Thanks for the feedback. People are surprised how large the apartments are

10/10 Excellent

gary, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good locatio
the appartment was great had a gate at the bottom of the garden which led onto a small private beach with a jetty where we could fish or small children could play and swim
Response from Jo on Feb 13, 2016
Thanks for your feedback. We always appreciate it.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wotif booking error
Well wotif website booked 2 apartments instead of a 2 room apartment In the apartment we stayed the batteries in the air con remotes were flat and the microwave didnt work at all. Not serious just a little annoying a simple check by the manager would have prevented this. I just think i paid too much money to be disappointed oh and the wifi was soo slow and low bandwidth.
Response from Jo on Feb 13, 2016
I'm sorry you did not enjoy your stay with us. If you had advised of the microwave not working we would have put in another one. Sorry about the wifi noosa is bad

8/10 Good

Michael, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Good, Courteous; Cleanliness: Pleasant;

6/10 Okay

Rebecca, Australia - QLD - Brisbane

Liked: Property conditions & facilities
Disliked: Cleanliness
Value: Could be better; Service: Polite, Disorganized ; Cleanliness: Filthy, Grubby, No pest control; Blankets from 1980's? 1/2 renovated apartment, whole place was dirty including kitchen items!

10/10 Excellent

Jaco, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Average price, Compare well with other ; Service: Phenomenal, The Best!; Cleanliness: Immaculate; Lovely thick curtains keep noise from street out as well as outside lights. Nice to have undercover secure parking.

8/10 Good

Sarah, New Zealand

Liked: Staff & service
Disliked: Cleanliness
Facilities: Basic; Value: Bargain; Service: Courteous; Cleanliness: Lacking;

10/10 Excellent

Garry, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Flawless, Go the extra mile, Outstanding; Cleanliness: Spotless;

10/10 Excellent

samantha, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Outstanding; Cleanliness: Spotless; the staff very friendly and the place was fantastic

10/10 Excellent

Jesse-lee, Australia - QLD - Gold Coast

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Polite; Cleanliness: Spotless; Very cheap and quite nice rooms, and a quite area

6/10 Okay

Ryan, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Tired, Nothing special, Old; Service: Friendly; Cleanliness: Filthy, Grubby;

10/10 Excellent

Sarah, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Remarkable; Cleanliness: Beautiful;

8/10 Good

robyn, Australia - QLD - Gold Coast

Liked: Property conditions & facilities
Facilities: Good, Above average, perfect for families; Value: Acceptable price; Cleanliness: room wee bit dirty; love your work warren...happy to recommend resort and return again.all the advantages of paradise but away from the chaos. perfect!!!!!

10/10 Excellent

Trevor, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Friendly;

10/10 Excellent

Allison, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Just what we needed; Value: Great deal; Service: Good; Cleanliness: More than adequate; Hiring kayaks and heading out on the river from the front of the property is great, lots of green space nearby including a small playground

10/10 Excellent

Sarah, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice ; Value: Affordable, Economical; Service: Go the extra mile, Friendly; Cleanliness: Pleasant; Apartment was really big - plenty of room!

6/10 Okay

kevin, Australia - QLD - Gold Coast

Liked: Property conditions & facilities
Disliked: Cleanliness
Facilities: Nice ; Value: Over-priced, for no24; Service: Polite; Cleanliness: Grubby, old fixtures / furniture.;

10/10 Excellent

Kevin, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful;

10/10 Excellent

Gareth, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Bargain; Service: Outstanding; Cleanliness: Lovely;

10/10 Excellent

brett, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities