Niles Canyon Transcontinental Railroad Historic District

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Bathroom smells terrible after using shower. Fire alarm woke up us at 5am, and again next day another false alarm, no explanation. I mentioned bathroom issue no apologies just thanks for let us know. Room has holes in the cealing. Overall the room and facilities were good, but the bathroom smells was really bad. The ladies from room cleaning service are so cordial and sweet.

Good stay, clean and secure place. Parking fee wasn’t known prior to stay was a bit of a surprise. Also no bottle water in room was a surprise since always provided at other hotels