外観

ハンプトン イン ナイアガラ フォールズの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1003 件の口コミ中 573 件が非常に良い" "
評価 8 - 1003 件の口コミ中 293 件が良い" "
評価 6 - 1003 件の口コミ中 78 件が普通" "
評価 4 - 1003 件の口コミ中 33 件が不満" "
評価 2 - 1003 件の口コミ中 26 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
部屋、設備は綺麗で満足でした。ナイアガラの滝へのアクセスも良いです。ただ、このエリア自体の問題ですが、あまり周囲にレストランはありません。また手違いだと思いますが、2日目にベッドメーキング、掃除がなされていなかったのが残念でした。
2020 年 8 月に 2 泊滞在

10/10 (非常に良い)

Irina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice condition, great location.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Nikshep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It's a good property
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Anish

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is at a good location. Very easily accessible and close to many attractions like the Rainbow bridge, American Falls, etc. The staff is very polite and helpful. The hotel is clean and very well managed.
2024 年 5 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Anish,Thank you so much for your kind review of our hotel. We are so pleased to hear that you enjoyed your stay and that we could meet your expectations. We take pride in the accessibility we offer to Niagara Falls State Park and other local attractions. We hope you choose to stay with us again on your next trip to the Niagara Falls area!

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Maria,Thank you for your kind rating of our hotel. We appreciate all feedback given to us as it allows us to grow and improve even further. We hope to see you again on your next trip to Niagara Falls!

6/10 (普通)

Julie

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The onsite parking was free. The room was ok. I didn’t like finding a dirty towel on the floor of the room the first time we walked into the room. The breakfast included was much more than I expected. Fresh fruit, w make your own waffle, scrambled eggs, oatmeal and more was available.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Olga

2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Olga, Thank you for your rating. We take all feedback seriously as it helps us improve our hotel for future guest stays.

8/10 (良い)

Alicia

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Alicia,Thank you for your kind rating of our hotel. We appreciate all feedback given to us by our guests. Have a great day!

10/10 (非常に良い)

atukuri

2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Atukuri,Thank you for your rating of our hotel. We appreciate all feedback.

4/10 (不満)

Shiny

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Shiny,Thank you for your rating. We take all feedback seriously and would love to hear from you regarding any concerns you may have about your stay.

8/10 (良い)

Magdalena

2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Magdalena,Thank you for your rating of our hotel. We appreciate all feedback given to us!

10/10 (非常に良い)

Svetlana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was nice to stay there with my family
2024 年 4 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Svetlana,Thank you for your kind review. We are so happy to hear that you enjoyed your stay at our hotel. We hope you decide to stay with us again in the future!

10/10 (非常に良い)

Samuel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome location to visit the falls from. We walked to the falls from our hotel with our small children and had an awesome time. Room was very nice and clean. Property is well taken care of and the pool was perfect for our two young boys.
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Samuel,Thank you for your kind review of our hotel. We are so happy to hear that you enjoyed your stay with us as well as the amenities our hotel has to offer. We hope you choose to stay with us again in the future!

10/10 (非常に良い)

Max

2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Max, Thank you for your kind rating of our hotel. All feedback is appreciated and valued.

2/10 (非常に不満)

Joe

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
WORST STAFF POSSIBLE. Rude, not helpful, short answers, unfriendly. I couldn’t believe how much they hate their job. I was also very unhappy that the rate changed on me when I reduced the amount of nights I was staying there. The rate went up by a lot, and I was very unhappy about that. Hotel itself is descent and good location with great parking. Breakfast was descent.
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Joe,Thank you for your feedback. We apologize that this is the experience you had at our hotel as this does not reflect the service we wish to provide to our guests. We take all comments very seriously and have forwarded them to the correct departments for improvements to be made. We hope you choose to stay with us again to give us a chance to redeem ourselves.

10/10 (非常に良い)

Pamela

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean. Pool was fun and warm. Breakfast was fresh and good.
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Pamela,Thank you for your kind review of our hotel. We are so happy to hear that you enjoyed your stay with us as well as the amenities our hotel offers. We hope you choose to stay with us again in the future!

2/10 (非常に不満)

Yorleni

2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello Yorleni,We are so sorry to see this rating. Please reach out if you have any concerns you wish to address with us directly.

10/10 (非常に良い)

jared

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 6 日)
Hello Jared,Thank you for your kind rating of our hotel. All feedback is very important to us.

4/10 (不満)

Melanie

ペット同伴の旅行, カップルで旅行, 家族旅行
良かった点 : 清潔度
We booked online, pre-paid for the room. We specifically stayed at this hotel as it stated it was pet friendly. We stayed one night. Only once we got home was there a charge on our credit card directly through the hotel for $81USD ($112 CAD) which we did not recognize. I phoned and they stated that it was the charge for the pet fee for one night. I stated I was not told when we arrived that there was a fee, nor did we get a receipt by email. The individual on the phone also stated that's why they have us sign a form when we come. I stated we didn't sign anything when we arrived and it was never asked. It is not on the site either. I also shared with them that it seems a little outrageous to charge more than half the room rate for a pet fee in a pet friendly hotel. In Canada, there CAN be a $5 or up to $25 charge but mostly it is free. Expensive lesson to learn travelling with our 4lb Yorkie. Lesson learned and will now know to ask over the phone in advance.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello Melanie,We apologize for the inconveniences that you had experienced during your stay in regards to our pet fee. Though we are a pet friendly hotel, it is our policy to charge a pet fee at check in. We will work to ensure this is disclosed to all of our guests at check in and that it is more easily visible on our website. Again, we apologize for any inconvenience this may have caused during your stay.

10/10 (非常に良い)

Elizabeth

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Solo el agua de la alberca estaba fría debería de estar más caliente
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Elizabeth, Thank you for your review. We take all feedback seriously and will look to see if this can be improved in the future. Thank you!

4/10 (不満)

Carrie

良かった点 : 清潔度、施設のコンディションと設備
Property didn’t have our reservation. Took 30 minutes with Expedia to get into the room
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Carrie,We apologize for any inconvenience caused by system errors during your check in. We hope that our front desk team was able to assist you in resolving this issue and continued to provide quality customer service throughout the remainder of your stay. If there are any issues or questions you would like to further discuss, please feel free to contact us at the hotel directly. Thank you!

10/10 (非常に良い)

Ramona

2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Ramona,Thank you for your kind rating of our hotel. We appreciate all feedback and appreciate you taking the time to leave us a review.

10/10 (非常に良い)

Glenda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like that the hotel was very close to the Niagara Falls. The place was clean. There was plenty of parking.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello Glenda,Thank you for your kind review. We are so happy to hear that you enjoyed the location of our hotel as well as the amenities we have to offer our guests. We hope you choose to stay with us again on your next trip to Niagara Falls!

4/10 (不満)

Tammy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel suppose to be non smoking. Our room stunk so bad of cigarette smoke. Our jeep was broken into and the staff would not let us look at the surveillance tapes or any information
2024 年 3 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Tammy,We apologize for the issues you experienced during your stay. This is not our typical guest experience and is not how we wish to handle these situations. If you have any further questions or concerns, please feel free to call us at the hotel directly so we may address them.

10/10 (非常に良い)

theresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Theresa,Thank you for your kind rating of our hotel. All feedback is important to us, and we appreciate you taking time to give us a review.

8/10 (良い)

Jaylan

ペット同伴の旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
They charge a 75 dollar pet fee. Everything else was great
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Jaylan,Thank you for your review. We do include a pet fee as part of our policy for all guests staying with pets. We do apologize for any inconvenience this may have caused during your stay. We hope you choose to stay with us again on your next trip to Niagara Falls!

8/10 (良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was great with the exception that the pool was not open.
2024 年 3 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Ashley, Thank you for your review. We are happy to hear that you enjoyed your stay with us. We recently remodeled our pool area and it was closed for 2 weeks. It is back in operation now and we would love to welcome you back to use our improved pool area if you decide to stay with us again.

10/10 (非常に良い)

Angel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
All good
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Angel, Thank you for your review of our hotel. We are so happy to hear that you enjoyed your stay with us.

10/10 (非常に良い)

Aleks

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stay!
2024 年 3 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Aleks, Thank you for your kind review of our hotel. We are so happy you enjoyed your stay with us.

8/10 (良い)

Vanessa

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Vanessa, Thank you for the rating of our hotel, we appreciate the feedback we receive from all of our guests.

10/10 (非常に良い)

Duane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good. Good breakfast but it was crowded.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Duane,Thank you for your kind review of our hotel. We are so happy you enjoyed your stay with us!

8/10 (良い)

Adriana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location, right next to the Falls, nice breakfast.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Adriana,Thank you for your kind review of our hotel. We are so happy you enjoyed your stay with us! We are glad that you enjoyed our breakfast selection and the location in proximity to the falls. We hope to see you again if you visit the Niagara Falls area in the future!

10/10 (非常に良い)

Svetlana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facility and room is very nice and clean. Very friendly working staff. Walking distance to Niagara Falls, Casino and restaurants. I would definitely stay again at this hotel.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 14 日)
Hello!Thank you for your kind review of our hotel. Our staff works hard to provide friendly customer service to every guest who stays with us. We are so happy to hear that you enjoyed your stay with us and would consider returning in the future.

10/10 (非常に良い)

Cheryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Complimentary hot drinks on arrival was wonderful. Easy fast friendly check in.
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 10 日)
Hello, Thank you for your review! We are proud to provide friendly and welcoming customer service to all of our guests and we are so happy to hear that you enjoyed your stay with us and that you enjoyed the amenities we offer as well. We hope to see you again on your next trip to Niagara Falls!

8/10 (良い)

Charlene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved that they allowed late check out!
2024 年 3 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Charlene,Thank you for your review! We are so happy to hear that you enjoyed your stay with us, and that we were able to provide you with a late check out to accommodate your needs further. We strive to give every guest the best experience possible throughout their entire stay with us. We hope to see you again soon!

10/10 (非常に良い)

Malisha

2024 年 2 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Malisha,Thank you for your rating of our hotel. Your feedback is very important to us. We hope you choose to stay with us again in the future!

10/10 (非常に良い)

Brian

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were modern and clean. Close to local attractions. Good breakfast.
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Brian, Thank you for your review of our hotel. We strive to provide all of our guests with a clean and comfortable stay, and we are pleased to hear this was given to you as well.

8/10 (良い)

Christy

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Christy,Thank you for your kind rating of our property!

10/10 (非常に良い)

emma、Woodstock

2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Emma,Thank you for your rating of our hotel. Your feedback is very important to us. We hope you choose to stay with us again in the future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and comfortable stay. Breakfast was good, room was clean and hotel wasn’t too busy. Easy parking and access to activities.
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello,Thank you for your review of our hotel. We are so happy to hear that you enjoyed your stay with us. We strive to provide our guests with a comfortable experience during the duration of their stay with us, so we are pleased to hear this was provided to you. We hope you choose to stay with us again soon!

8/10 (良い)

lawrence、Whitby

良かった点 : 施設のコンディションと設備
The whole area is very run down
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Lawrence,Thank you for your review. We are sorry to hear that the area did not meet your expectations. We hope you choose to stay with us again in the summer month so you may experience all of the amenities that this area has to offer. Thank you again!

10/10 (非常に良い)

Russ、Clarkston

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Russ, thank you for your generous rating of our hotel. We strive to provide all of our guests with the best stay possible and we are happy to see that you enjoyed yours.

10/10 (非常に良い)

Christina

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that everything was within walking distance. Casino right across the street. Niagara Falls is a short walk.
2024 年 2 月に 3 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 19 日)
Hello Christina,Thank you for your review of our hotel! We always appreciate hearing feedback from our guests. The location of our hotel and the accessibility it provides to the nearby attractions is something we are very proud to offer. We hope you stay with us again soon!

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient for a weekend getaway.
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 18 日)
Hello Daniel,Thank you for your review. We are happy to hear that you found our property to be a great location for your weekend trip. We hope you choose to stay with us again soon!

10/10 (非常に良い)

Shelley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was excellent, within walking distance to everything we wanted to see. The staff were friendly and helpful and let us check in early which we really appreciated. The breakfast was lovely and the room was nice. We loved the hot drinks in reception. I'd highly recommend this hotel and will definitely be booking more Hampton inns in the future.
2024 年 2 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Shelley,Thank you for your kind review. We are so pleased to hear that you enjoyed your stay with us. Our staff strives to provide a welcoming atmosphere upon check in and during your entire stay with us. We hope to see you again if you come back to the Niagara Falls area!

10/10 (非常に良い)

Janis

2023 年 6 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Janis,Thank you for your rating of our hotel. Your feedback is very important to us. We hope you choose to stay with us again in the future!

10/10 (非常に良い)

MINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good breakfast
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 15 日)
Hello Mina,Thank you for your rating. We always enjoy hearing when a guest enjoys their stay with us.

8/10 (良い)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Steve,Thank you for your rating! Your feedback is very important to us.

10/10 (非常に良い)

R

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Visiting the falls, hotel was great…clean and location was perfect.
2023 年 12 月に 3 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 11 日)
Hello! Thank you so much for your kind review. We always strive to provide our guests with the best experience possible by giving them a clean and comfortable place to stay. Our location is just a short walk to Niagara Falls State Park, and this is something we are very proud to be able to offer. We are so glad to hear that you enjoyed your stay with us and hope to see you again on your next trip to Niagara Falls!

8/10 (良い)

Marina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Staying at the Hampton Inn was fer for the price we paid! Clean room solid hotel!
2024 年 2 月に 2 泊滞在
Sarah, AGMからの返信 (投稿日 : 2024 年 2 月 5 日)
Hello Marina,Thank you for your kind review! We strive to provide our guests with a clean and comfortable stay when they visit our hotel, and we are so glad to hear that we met your expectations. We hope to see you again in the future on your next trip to Niagara Falls!