Friendly staff on arrival. fast checkin. Other staff during the stay were not friendly. One guy was playing on his phone when we walked in, and he didn’t lift his head to look up at us, that is, until we said good night.
No security at night. Secure FOB to enter the building from the front and back. Back was dimly lit. Access to the building from the car park was good. Staff was leaving when we arrived from dinner. He didn’t stay around to make sure we got inside. Very unfriendly. We had to say good night to get a response; otherwise he would have passed us straight.
Breakfast staff was helpful. Need variety of fruit serving. We got cold pineapples. Add apples or low-sugar fruit for diabetic persons; or even bananas, they’re cheap.
Eggs, and broccoli were cold. We didn’t take the sausage. Needed a microwave to heat up breakfast. Limited hot beverage options. Only coffee and Chinese tea was available, already made. Some tea bags and hot water would be nice for choices.
The bathroom was clean, but there was a long hair on the bathroom tub; It wasn’t mine.
The TV came on, but no volume. The volume control on the remote wasn’t working. AC worked well but noisy.
The pool was open at 2:30pm to 10:30pm. We stayed one night and returned from dinner at 10:30pm; which meant we did not have access to the pool the next morning before checkout. Disappointed.
No Threadmill in the exercise room. We went out to walk on the street.
These concerns are a deterrent for future stays.