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エリカ ニャ チャン ホテルの口コミ

4 out of 5
エリカ ニャ チャン ホテル
17 Biet Thu Phuong Loc Tho, Nha Trang, Khanh Hoa Province

口コミ

8.2

とても良い

評価 10 - 23 件の口コミ中 12 件が非常に良い" "
評価 8 - 23 件の口コミ中 6 件が良い" "
評価 6 - 23 件の口コミ中 1 件が普通" "
評価 4 - 23 件の口コミ中 3 件が不満" "
評価 2 - 23 件の口コミ中 1 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

9.0/10

設備とサービス

8.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 3 泊滞在
Erica Teamからの返信 (投稿日 : 2019 年 10 月 2 日)
Thank you so much for your feedback!

10/10 (非常に良い)

my hanh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk very great happy clean room I nice I will come back
2024 年 4 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Ms. My Hanh,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

4/10 (不満)

Vicki

2024 年 2 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. VickiThank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

4/10 (不満)

Vicki

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
This is a 2 to 3 star and not 4. Towels smell and breakfast food is limited. Hallway and elevator dirty. I will not recommend as there are many bigger and newer hotel nearby.
2024 年 2 月に 3 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Mr./Ms. Vicki,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

10/10 (非常に良い)

Freddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Mr. /Ms. Freddie,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 (良い)

David

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mr./Ms. David, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 (良い)

van nghi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location,staff friendly,will stay again for next trip to Nha Trang.
2024 年 2 月に 4 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Mr/Ms Van Nghi,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 (良い)

jeongmo

グループ旅行
2024 年 1 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Ms./Mr. Jeongmo, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

10/10 (非常に良い)

minho

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Ms./ Mr. Minho, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

2/10 (非常に不満)

YURI

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
위생이 문제가 많다
가족여행 숙소였는데 청소상태가 너무 더러웠고, 2박했는데 수건도 청소도 안되있었음 요청해서 수건만 받았습니다. 부모님 방에는 하수구 냄새나고 저희방에는 실외기 소리나서 여러가지로 괴로웠습니다. 조식은 무료이지만 진짜 맛없고 컵이나 식기 위생상태가 진짜 더러움. 이 호텔은 전체적으로 위생이 문제다.
2024 年 1 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Ms./Mr. YURI,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

6/10 (普通)

Nicole

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The room was lovely and clean. The reason for the bad review is we requested the front desk book us a limousine van transport to Dalat. Unfortunately the front office staff don’t speak much English and booked us something we didn’t ask for (even with our use of google translate). The reason we wanted a van to take us to our hotel in Dalat is we have quite a few bags and a small child, so didn’t want any hassle. However, we got put in a van, which took us to a bus station, where we waited in the heat with our luggage and child until we were put on a sleeper style bus to Dalat, which we are on now. I’m still unsure as to whether we will get dropped at our hotel at the other end or if we have to taxi. This is a reminder to the hotel that sometimes customers are willing to pay more for a quick hotel to hotel service, rather than a cheap option that is uncomfortable. We weren’t given any other options.
2024 年 1 月に 3 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Ms./Mr. Nicole, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

10/10 (非常に良い)

Rob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Ms/ Mr. Rob, Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

10/10 (非常に良い)

Pao Chuan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
地理位置佳
離夜市不遠，附近也很熱鬧。
2023 年 11 月に 2 泊滞在
Erica Hotelからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Mr./Ms Pao Chuan ,Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

4/10 (不満)

Raphaella

気になった点 : スタッフとサービス、客室の快適度
Disappointing
This was my 10th hotel booking in Vietnam and overall this was the only unfriendly service in all country,the staff can be quite rude,they also hold your passport during your stay which didn’t make me feel comfortable either,the premises are just ok there’s just a huge indoor window to the corridors in which whoever passes can see you,the maids enters the room without even knocking,and the breakfast is quite disappointing…
2023 年 10 月に 2 泊滞在
Ms Haからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Mr/Ms Raphaella,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests.It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Thank you very much !

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Ms Haからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for your review. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

8/10 (良い)

Tu

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great and helpful. For what you pay it is clean and a decent breakfast. Four stars due to the caulk in the bathroom areas are peeling, the room floor could have been cleaned just a little more for I prefer to be barefoot in my room. The design on the building for room 03 and 04 balcony are bad due to being able to hear all the noise from other floors waiting for the elevators or their conversation. Would I recommend or say again? Yes!!! For the price and location. Close to walk to mart, restaurants, shops and things to do and see. Staff was very friendly. Very easy to grab a taxi or cyclo out front. Maybe get thicker window balcony doors installed, recaulk your bathrooms and a different color for your room floor or wax the floors to make look and feel cleaner.
2023 年 7 月に 1 泊滞在
General Manager.からの返信 (投稿日 : 2023 年 8 月 5 日)
Dear Mr/Ms Tu, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 (非常に良い)

Richard、Abbotsford

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff! Thank you to Tien and management, I unintentionally left my passport in my hotel room. They shipped it to me at my next location, it arrived the next day at nominal cost. The rooting pool is beautiful, unfortunately the rooftop bar was closed during our stay. The beach is only a block and a half away, very convenient. My only complaint was the horrible music played throughout the hotel including the restaurant and even your hotel room, it’s on every time you return to your room as it’s on the tv which turns on automatically when you place your card in the power slot. Very annoying!
2023 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 22 日)
Dear Mr Richard, Thank you very much for staying at Erica Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.

10/10 (非常に良い)

Daeho

2022 年 12 月に 1 泊滞在
Smからの返信 (投稿日 : 2022 年 12 月 30 日)
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

8/10 (良い)

Huyen

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast is not good.
2022 年 8 月に 1 泊滞在
Erica Hotelからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 4 泊滞在
Erica Hotelからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good conditions and clean Blackfast very good !!!!
2019 年 10 月に 1 泊滞在
Ms.Helenからの返信 (投稿日 : 2019 年 11 月 4 日)
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards, Erica Team,

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean,Reasonable prices and Short distance from the beach
2019 年 7 月に 2 泊滞在
Erica Teamからの返信 (投稿日 : 2019 年 7 月 16 日)
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards,