The Hotel has been closed since last year (2022) but still takes bookings. We arrived to find the place in a derelict condition. No one at the hotel and the grounds overgrown with weds and grass. Head office confirmed the hotel was open when I had concerns and had a web chat with them, Spoiled my break away. The hole group of OYO is to blame for this as the gave out misleading information. I now need to pursue them for a refund of my booking fee, please don't do what I did and book with OYO.
garry
2023 年 6 月に 1 泊滞在
2/10 (非常に不満)
Duncan、Harrogate
グループ旅行
2023 年 6 月 8 日
This is probably the worst experience I have ever had. I would never book this property or indeed anything through OYO again. I am on a walking holiday and the “hotel” months in advance as there is no other accommodation in the area. I received an e mail via Expedia from the hotel advising me that due to “unavoidable circumstances “ the booking was cancelled. This left me in the middle of nowhere, no buses no trains nothing. I spoke to OYO and they trotted out the usual platitudes about how sorry they were etc etc. in short they didn’t care. Looking at the other reviews this “hotel” has a limited life and OYO should be careful the kind of businesses it recruits to its organisation. If I could give 0/5 I would.
Duncan
2023 年 6 月に 1 泊滞在
2/10 (非常に不満)
mark
2023 年 5 月 2 日
mark
2023 年 4 月に 1 泊滞在
2/10 (非常に不満)
Betty
2023 年 5 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Most disgusting hotel I've ever seen
Hotel had been shut 7 weeks for refurb .It was filthy staff rude and uncaring. It's off the site now
Betty
2023 年 4 月に 1 泊滞在
4/10 (不満)
David
2023 年 4 月 27 日
David
2023 年 4 月に 1 泊滞在
2/10 (非常に不満)
Anthony
出張
2023 年 2 月 15 日
気になった点 : スタッフとサービス
Arived to find the place closed
Anthony
2023 年 2 月に 4 泊滞在
2/10 (非常に不満)
Daniel
2022 年 10 月 16 日
Daniel
2022 年 10 月に 1 泊滞在
4/10 (不満)
Stephen
2022 年 9 月 12 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Faulty towers
There were spiders all over the room with a large spider in the bath. The room was cold and damp, we tried to use the 2 heaters that were in the room but both didn’t work. The toilet cistern leaked over the toilet bowl when you flushed and the shower was cold. When we went for breakfast, the only cereal available was cornflakes. Only full fat milk was available which was out of date, no coffee and a couple of old croissants left available.
We needed a room for the GNR, at the time this was all that was below £300. Next time I’ll just pay £300.
It was explained to us that the new owners had just taken over, I personally think it needs a makeover before you have guests, not after. Hopefully in the future this might be a pleasant place to stay.