施設の敷地

グランド ホテル ゴスフォース パークの口コミ

4 out of 5
グランド ホテル ゴスフォース パーク
High Gosforth Park, Newcastle-upon-Tyne, England

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 411 件が非常に良い" "
評価 8 - 1005 件の口コミ中 352 件が良い" "
評価 6 - 1005 件の口コミ中 136 件が普通" "
評価 4 - 1005 件の口コミ中 67 件が不満" "
評価 2 - 1005 件の口コミ中 39 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Andrew

出張
Room only for one was a great walk from reception to my room, my steps app did really well!!, smallest room I have stayed in for years.
2024 年 5 月に 2 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Andrew, Thank you for your feedback. On checking your reservation it was a small room, which are located in the annex and you would certainly get your steps in, we are normally able to offer upgrades to our standard doubles, which are considerably larger, however on the dates you were here we were fully booked. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

2/10 (非常に不満)

Colin

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room was filthy, under the bed not hoovered and the bed side cabinets not dusted. Only 1 plug socket we could use was at entrance to the room (an extension needed)as the one at the back of TV unusable as there is a dado rail which meant the plug wouldn't fit right in. Ran the bath I closed the door to grab something from room and the bathroom door was jammed panicked as thought we were going to flood the place. Luckily we managed to get it open!! Positive was the bar and grill great food and helpful staff!! Place in general looked run down and unkempt very dated!! Reception staff brilliant also!! The rooms and bathroom need to be booked at!!
2024 年 5 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear ColinThank you for your feedback. I shall pass on your comments regarding cleanliness to our housekeeping manager to address, please accept my apologies. There are also sockets at the desk in the bedroom. I shall have maintenance check the bathroom door for any issues, thank you for bringing to my attention. Sorry to hear you wouldn't stay again to give us the opportunity to show you a superior experience.

10/10 (非常に良い)

Amir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice, quiet and clean room. Very helpful and welcoming staff. Very nice and clean spa and pool.
2024 年 4 月に 10 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Amir, Thank you for your feedback. Lovely to hear you found everything to your requirements and a good northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth park in the future.

10/10 (非常に良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Beautiful walk into town centre. Really loved our stay.
2024 年 5 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Kenneth, Thank you for your feedback and score. Lovely to hear you had an enjoyable stay. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

8/10 (良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff friendly, good parking unfortunately was not told about the charge and didn’t notice the signs. Food good.
2024 年 5 月に 2 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Christine, Thank you for your feedback. Nice to hear you had an enjoyable stay. Not sure which signs? We do have number of signs for both the car park and leisure club around the hotel. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Jago、London

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
More parking would be an improvement but I regularly choose to stay at the hotel as it’s comfortable, clean, the staff are friendly and it’s good value for money
2024 年 5 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jago, Thank you for your feedback and score. We have parking for over 300 cars, and occasionally can get busy. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Danielle

出張
Super friendly staff. Nice big room with comfy bed. Only thing missing was there was no plug sockets by the bed so had to charge my phone on the table by the mirror - meant I had to actually get out of bed to turn off my alarm and couldn’t scroll through my phone in bed while it was low on battery. Otherwise couldn’t fault it
2024 年 5 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Danielle, Thank you for your feedback. Unfortunately the only sockets at the bed are fitted with lamp plugs only, and you would have to use the plugs at the desk, guaranteeing that you wouldn't fall asleep after having to get up and silence the alarm. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location good hotel. Gym shuts at 7pm which is early especially as you have to pay £5 entry. The buffet shut at 9:30 and is £12 on pre book £16.50 on the door. Didn’t know this information. The room in my three day stay wasn’t turned down my colleague bedroom was.
2024 年 4 月に 3 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear James, Thank you for your feedback. The gym during the week closes at 20:00 with last entry 45 minutes before closing. We now charge for the gym to keep our room rates competitive. Breakfast is served though the week from 06:30 until 09:30. Bedrooms are only serviced if the guest puts the service my room card on the door, which I assume your colleague would have done for their room to be serviced. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 (非常に良い)

Kathryn、Cincinnati

2024 年 4 月に 2 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Kathryn, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

8/10 (良い)

Gareth

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Another great stay here. Although the gym use is no longer included in the room price.
2024 年 4 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Gareth, Thank you for your feedback and score. To keep our room rates competitive we have now started to charge for the gym. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

charlotte

2024 年 4 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Charlotte, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

6/10 (普通)

Joshua

出張
気になった点 : 施設のコンディションと設備
Dated & noisy
2024 年 4 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Joshua, Thank you for your feedback score. The hotel; dates back to the late 60's and hopefully you noticed that all our public areas have been refurbished, once completed we commence our next phase of bedroom refurbishments. With regards to any noise if reported we can investigate and rectify. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

Paul

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Paul, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

mark

良かった点 : 清潔度、スタッフとサービス
ok
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mark, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service. Efficient and knowledgeable staff. Easy access to public transportation if needed. Access to motorways easy.
2024 年 3 月に 6 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Sandra, Thank you for your feedback and score. Lovely to hear you enjoyed your stay and a good Northeast welcome form the knowledgeable staff you met during your stay.We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I just love staying here, staff are lovely, the food and spa is great
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 22 日)
Dear MariaThank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were really friendly and very helpful, rooms and facilities were excellent. Definitely stay here again
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 22 日)
Dear ThomasThank you for your feedback. Nice to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 (非常に良い)

Susan

2024 年 3 月に 2 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Susan, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good all round hotel
2024 年 3 月に 4 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear John, Thank you for your feedback and score. Nice to hear you found us a good all round hotel. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

4/10 (不満)

Leanne

気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Leanne Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
So far all is going well. Check in was easy though parking was slightly harder. Room was larger than we expected. Quiet, comfortable and cool.
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear John Thank you for your feedback. Nice to hear you found the hotel to your requirements.We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 (非常に良い)

Gurdabar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Free parking easy to find and easy access
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear GurdabarThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Delphine

良かった点 : スタッフとサービス
Shower should point down not at wall opposite. Tv aerial not working
2024 年 3 月に 3 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for your feedback and score. I shall have maintenance check the shower as head is adjustable. We did have an issue with our TV reception, which was an external issue outwith the hotels control. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

e j

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Elizabeth, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

4/10 (不満)

Craig

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Was ok, we bought a budget room so we got what we expected, bathroom was a bit dirty, bedding had orange stains on it, radiator sounds like it’s came straight off a Boeing 737, wallpaper sadly was ripped all across the room, the bed frame was in two parts but didn’t align meaning the mattress wasn’t flat. Desk manager was very welcoming, hotel lobby is immaculate and lovely, unfortunately the rooms just weren’t good enough
2024 年 3 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 3 月 6 日)
Dear CraigThank you for your feedback. I am sorry to hear you had some issues with your room. I shall have our housekeeping and maintenance team check and rectify any issues. Thank you for letting me know. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 (非常に良い)

Lee

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great value as always - prices aren’t over inflated
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear LeeThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I enjoyed my stay but I feel even though it is an old property some refurbishment would not come amiss. The car park is full of holes and desperately needs some work doing on it. Coffee supply at breakfast needs reviewing, especially on weekends when it is busy. But the room was nice, clean and warm and we found it quiet even though it seemed to be very busy.
2024 年 2 月に 3 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear RichardThank you for your feedback. We have been busy with our refurbishment of public areas, which once completed we commence our next phase of bedroom refurbishment. The car park we are awaiting an external company to start repairs shortly. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

8/10 (良い)

Henrich

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Henrich, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear JacobThank you for your feedback score. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Steve

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Het back to the standards you had before.
I have been staying here regularly over the past 5 months and the breakfast has steadily dropped in its quality. At £16 a head I expect bells and whistles, but on this trip no fruit, yoghurts, limited meats and cheese along with pastries.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Steve, Thank you for your feedback. I am sorry to hear you had issues with the breakfast selection. I shall pass on your comments to the restaurant manager to address. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

8/10 (良い)

Edmundas

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Edmundas, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

10/10 (非常に良い)

Darren

2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Darren, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

10/10 (非常に良い)

Corinne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Another pleasant overnight stay in this hotel.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Corinne, Thank you for your feedback. Lovely to hear you had another pleasant stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely great little break, staff are so friendly, happy and helpful, hotel is lovely & the food is too.
2024 年 2 月に 2 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Maria, Thank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel
We initially booked a small double which in fact was very small- loose headboard, uneven bed base and very noisy radiator! After speaking to the lovely young man on reception he moved and upgraded our room straight away. Rooms are comfy although quite dated they are more than adequate for a 1 night stay. A little noisy from adjacent rooms but did not affect our stay- will most definitely return Thankyou
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Julie, Thank you for your feedback. Glad to hear we were able to upgrade you to a different room than booked. We are in the process of completing the public area refurbishment, and then commence our next phase of bedrooms refurbishment. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Ho Wan Sunny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient
2024 年 2 月に 2 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Ho Wan Sunny, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Gareth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really good as always.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Gareth, Thank you for your feedback and score. Nice to hear you had another good stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

4/10 (不満)

Aimee

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Shower was not very warm; car park was terrible, not enough space and massive potholes. Room needed an update
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Aimee, Thank you for your feedback. Any issues with temperature if reported at the time would be addressed. We have over 300 parking spaces, and are about to commence repairs in the car park when better weather. We are also just completing our public areas refurbishments, and then commence our next phase of bedroom refurbishment.

10/10 (非常に良い)

Xun

2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Xun, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

10/10 (非常に良い)

Corinne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Another excellent overnight stay in this hotel. I was given a free upgrade to a larger room, much appreciated.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Corinne, Thank you for your feedback score. Lovely to hear you liked the complimentary upgraded room. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Gareth

出張
良かった点 : 設備とサービス、施設のコンディションと設備
Great room and gym for the price. Really nice staff.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear GarethThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Room dropping apart. Aluminum window frames nearly coming out. Draws without handles, carpet torn.
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your review. Unfortunately, because you have posted this anonymously we are unable to check your reservation for the room number you stayed in so we can rectify this.Many Thanks

6/10 (普通)

Peter

出張
良かった点 : 施設のコンディションと設備、客室の快適度
Reasonable value
Great staff, big rooms, could do with a bit of tidying up. Food was average but the cost did not reflect this, it was high. My chips were hot but the pie was luke warm like you would get from Greggs after they have left it for 10-15 minutes.
2024 年 2 月に 1 泊滞在
Ian Nicholls Front Office Manager からの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Peter,Thank you for your feedback score. Nice to hear you had a good Northeast welcome from the staff you met during your stay. Sorry to hear you had an issue with your food, if reported to one of the servers, they would happily have been able to rectify. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 (良い)

Steve

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Could be better.
The room I stayed in was not up to the normal standard. Excessive dust and old cup marks left on bedised tables which proves the lack of polishing and dusting going on.
2024 年 2 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Steve, Thank you for your feedback and score. I m sorry to hear you had an issue with cleanliness. I have passed your comments to our housekeeping manager to address. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Peter, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

4/10 (不満)

Roxana

良かった点 : 施設のコンディションと設備
Excellent Service and customer care.
We had a lovely stay . The staff were friendly and polite. The rooms were clean and the food amazing. I will definetely come back to stay at this hotel and i wohld recommend it to anyone who comes to Newcastle.
2024 年 2 月に 2 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Roxana, Thank you for your feedback. Its lovely to hear you enjoyed your stay and a good Northeast welcome from the staff you met during your stay. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

Dawn

良かった点 : 清潔度、スタッフとサービス
Stayed here couple of times. Decor dated needs modernised. steam room was off along with men changing room. Gentleman on reception lovely and friendly. Breakfast was standard.
2024 年 2 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Dawn, Thank you for your feedback. We are just about to complete our refurbishment of the public areas and corridors, and then commencing our next phase of bedrooms. At present the steam room is awaiting a new door as previously damaged by another guest and is custom made off site. The gents changing rooms are having maintenance work and we have alternative facilities for guests. Lovely to hear you had a good Northeast welcome. We look forward to welcoming you again in the future to the Grand Hotel Gosforth Park.

10/10 (非常に良い)

Marie

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Overnight B&B
Overnight bed and breakfast. Used leisure pool for a swim which was enjoyable. Breakfast was good but would have appreciated more fresh fruit selection.
2024 年 1 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 2 月 1 日)
Dear MarieThank you for your feedback. Lovely to hear you had an enjoyable stay. I shall pass your comments to our breakfast manager.

8/10 (良い)

Vince

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear VinceThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 (良い)

daniel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
Very pleasant. Ideal place to stay.
2023 年 12 月に 1 泊滞在
Ian Nicholls. Front Office Manager からの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Daniel, Thank you for your feedback. Lovely to hear you had a pleasant stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.