Lifts are out of order quite often.
Central heating stops during night time, and rooms are chilly.
The security box of my room was also out of order.
The arrangement of the taxi took time even there are many empty taxis near the central station close to the hotel.
宿泊されたお客様
2021 年 11 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 8 月 11 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
nice place but not 100% service...
WIFI connection had a problem. Once I asked them, they did not provided us of the right connection. They should have provide us the correct information. The hotel itself seems to be quite historical and concierge was pretty friendly to us. That's because I feel very pity.
宿泊されたお客様
2019 年 8 月に 1 泊滞在
8/10 (良い)
Margaret
グループ旅行
2024 年 6 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very elegant hotel, however apart from breakfast no other meals available in the restaurant only in the bar area. The area around the nightclub, level one, was unkempt.
The bath/shower in the bedroom difficult and potentially dangerous to access for older residents and there was no written information about the surrounding area. Bus times to the city and a street map would have been helpful. All the staff were extremely helpful, pleasant and obliging.
Margaret
2024 年 6 月に 3 泊滞在
4/10 (不満)
neil
カップルで旅行
2024 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They gave us a room on the 10 th floor which was terrible the noice coming from above was defining in the end we had to ring reception to change the room not what you want to do at 10:30pm
We mentioned this to reception the following morning but they were not interested at all .
neil
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
David、London
2024 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Vermont never ceases to live up to my expectations, the staff are amazing and try their utmost to make your stay the best it can be
David
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
Jennifer
2024 年 6 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful old building in an historic part of the city. Lovely hotel with wonderful friendly and conscientious staff. Room and communal areas were immaculate. Didn't dine in the hotel but used room service once. No long wait and sandwich was lovely. I was given chips which were unusual ( chunky and appeared hollowed out ) but very crisp,dry and tasty. Definitely a hotel to visit again.
Jennifer
2024 年 6 月に 3 泊滞在
6/10 (普通)
David
家族旅行
2024 年 6 月 6 日
良かった点 : 設備とサービス
Was red hot in the room and the family couldn’t sleep. There was a radiator on and we had the window open all night and a fan on. It was noisy due to this so we got very little sleep. Would not book again.
David
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Andrew
家族旅行
2024 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A bit too posh for us and was a surprise when we arrived, but exceptional price compared to other hotels for the event we were attending. Couldn't fault it.
Andrew
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Chris
カップルで旅行
2024 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel with great facilities located close to Newcastle city centre and the Quayside.