テラス / パティオ
利用可能日を確認

ソネスタ セレクト ニューアーク クリスティアナ モールの口コミ

3 out of 5
ソネスタ セレクト ニューアーク クリスティアナ モール
48 Geoffrey Dr, Newark, DE

口コミ

7.8

良い

評価 10 - 1008 件の口コミ中 445 件が非常に良い" "
評価 8 - 1008 件の口コミ中 255 件が良い" "
評価 6 - 1008 件の口コミ中 138 件が普通" "
評価 4 - 1008 件の口コミ中 99 件が不満" "
評価 2 - 1008 件の口コミ中 71 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

carol

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Was disappointed there was no coffee available to purchase at 7 on graduation Saturday. Was told there is a Dunkin’ Donuts down the road. I did like the happy hour at the lounge.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Sherry

気になった点 : 清潔度、スタッフとサービス、設備とサービス
They gave me a key to a room that was being occupied. I went back and told them that the room was already occupied. Next room was not clean. There were still bits of candy and paper left on the carpet. The TV didn't work. The person that came to the replaced the remote and when it still didn't work ,he pulled the whole dresser away from the wall, only to find out ot wasn't plugged into the wall. I had no TV the day I checked into the hotel and the problem was never resolved until the morning before I checked out.
2024 年 5 月に 1 泊滞在

8/10 (良い)

NASHWAN

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Everything is good except at bight noisy from street
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Whitney、Dover

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall good stay
2024 年 5 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again if you choose to stay in the future!

10/10 (非常に良い)

Huan

良かった点 : 施設のコンディションと設備
everything is good
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay with us!

2/10 (非常に不満)

joel

家族旅行
気になった点 : スタッフとサービス、設備とサービス
Worst service. I arrived on Friday night the guy who was there, did not even say good evening, horrible attitude, I asked for a crib for my baby and they told my husband to go downstairs and get it himself. then on Saturday morning my husband ask the lady who was at the front desk, at what time they open the mini shop they have she answered with a bad attitude “they already close” it was 9am and they closed the area where they sell coffee and yorgourt. All the staff even On Sunday when we were leaving another lady at the front desk with a horrible attitude. Worstttt service in my whole life.
2024 年 5 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. After checking with the staff, the restaurant had not closed early on Saturday or Sunday so I'm not sure what time this had taken place. Our hours are posted online as well as in the key packet insert our guests receive at check in with the hotel information on it. As far as the employees you had encountered, I am passing this information on to my Front Office Manager to look into. Again, we apologize for any inconvenience you may have encountered during your stay.

10/10 (非常に良い)

Storiee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The lady at the front desk was friendly and helpful. Room was clean and i slept comfortably.
2024 年 5 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 (普通)

Michal

出張
Limited service. Room was cleaned only one in three days. Area is quiet but nothing around.
2024 年 5 月に 3 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback. Our housekeeping does stayover cleaning service every day unless a guest requests it to not be done or if the dnd sign in on the door. However, we apologize for any inconvenience this may have caused.

10/10 (非常に良い)

Austin

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 (普通)

Joyce

家族旅行
Good location, but hotel was outdated and not as clean as we would like.
2024 年 5 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

8/10 (良い)

Aareona

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The stay was nice and so was the rooms . In my kids room there was a yellow stain on the blankets , even tho I couldn’t get a hold of the front desk I had to walk down to get a new blanket. There were kids playing on my kids door and running all night !! It was the worst my kids was really scared ! Even when we reported it kids was still knocking on their door and running . Other then that the hotel was nice .
2024 年 5 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us. We appreciate your feedback and truly apologize for these issues you encountered during your stay. We try our best to keep disturbances to a minimum and would never want any of our guests to feel uncomfortable or unsafe. We are currently looking into this. Please feel free to contact a manager if you would like to discuss this any further.

10/10 (非常に良い)

Leslie

2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 (非常に良い)

Heather

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The manager went above and beyond to accommodate my children and myself into a room that was most convenient for us. Very friendly and wonderful customer service. 10/10 recommend
2024 年 5 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us. We appreciate your feedback. We are happy you enjoyed your stay and glad we could accommodate you and your children. We look forward to seeing you again!

4/10 (不満)

TEDDY、shirley

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
i dont like service is bad
2024 年 5 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for staying with us. We appreciate your feedback and apologize your stay was not up to standard. Please let us know if you would like to discuss this any further.

10/10 (非常に良い)

Guilande

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs are phenomenal I did not have any issues with either shift staff and we had a total of 12 rooms there. Very professional, friendly and respectful
2024 年 5 月に 4 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for staying with us. We appreciate your feedback and are so glad you enjoyed your stay! We hope you considering staying with us in the future should your travels bring you back to the area.

4/10 (不満)

Alexis

家族旅行
気になった点 : 施設のコンディションと設備
Deben mejorar las instalaciones Físicas y la limpieza
2024 年 5 月に 3 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us. We appreciate your feedback and apologize your stay was not up to standard.

4/10 (不満)

Jasmine A

気になった点 : 設備とサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for staying with us. We appreciate your feedback and apologize your stay was not up to standard. Please let us know if you would like to discuss this any further.

4/10 (不満)

tyree

My lady found bugs in the bathroom so we had to switch our rooms
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience this may have caused. We have let our maintenance know of the issue so they can investigate.

10/10 (非常に良い)

Danielle、Willow Grove

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for wedding venue
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 (非常に良い)

Ingrid

2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
Thanks for staying with us. We appreciate your feedback!

4/10 (不満)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incidental charge very high $150. Also we booked a king and were given two queens.
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us. We appreciate your feedback. We apologize for the inconvenience of the room type you were given. We were in a sold out weekend and room types are unfortunately not guaranteed booking through 3rd party sites. Also, the incidental amount is just a hold and is released back to the card on file upon check out. I do not see any charges to your folio so that entire amount will be given back. Please let us know if you would like to discuss this any further.

6/10 (普通)

Joanne

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was a very strong bug repellent smell In the elevator and the hallways. The indoor pool water very cloudy and appeared dirty. The woman at the desk was very pleasant. But the woman at the food counter was extremely rude and almost intentionally slow in her service. This was my first time staying at a Sonesta Hotel and I will not stay at one again.
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us. We appreciate your feedback and apologize for the experience you had. I will be looking into this further as we want all of our guests to feel welcomed and appreciated and have a good experience at our hotel. Please let us know if you would like to discuss this any further.

10/10 (非常に良い)

Yanika

2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 (非常に良い)

Sharron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean Great customer service
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for staying with us. We appreciate your feedback and appreciate your feedback.

10/10 (非常に良い)

Rupert and Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The restaurant on site is like a snack bar , not a restaurant.
2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 (非常に良い)

Rupert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Traffic is heavy around there, would be nice if the restaurant on site would have more food options The Choices are very limited.
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

4/10 (不満)

Jason

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible beds. Have had a backache ever since. I travel often for business in this area and decided to try this hotel. The bed was so uncomfortable. Also, the overpriced dinner and breakfast were the worst I have ever had. Will not be staying at this one again.
2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
We show your reservation as cancelled, and you did not stay with us. Would it have possibly been booked under a different reservation, and can you let us know what room number you stayed in?

10/10 (非常に良い)

Austin

2024 年 3 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 (普通)

chenee

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス
Went to swim booked two days sat and Sunday. The pool was closed Sunday. Asked for the pit to be lit they didn’t light the pit. First room wasn’t clean second room ok. Asked to move to third room with balcony air didn’t work .
2024 年 4 月に 2 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience these issues may have caused. The pool being closed was a decision we had to make due to it needing to be cleaned. However, the fire pit should be turned on every night by 5pm and I apologize this was not done. I have also forwarded your comments on to the Maintenace department regarding the ptac in the third room. Thank you for bringing this to our attention.

10/10 (非常に良い)

Kayla

2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

Michelle

良かった点 : スタッフとサービス、設備とサービス
Convenient location. Halls had dirty floors, and smelled like weed and mildew
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay. We apologize for the inconvenience the smell of marijuana may have caused.

8/10 (良い)

Jill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

10/10 (非常に良い)

Kiki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was a breeze & staff was friendly
2024 年 4 月に 1 泊滞在
Kristin Matternからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks for staying with us. We appreciate your feedback!

4/10 (不満)

Melyssa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
We had 2 conjoining rooms 1 room had fleas and furniture was dingy room had a strange smell
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for staying with us and we apologize your stay was not up to standard. We had not had any animals in these rooms, so we had them checked and we did not find any issues with pests. We apologize for any inconvenience this issue may have caused.

6/10 (普通)

Joyce

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay.

2/10 (非常に不満)

Kevin

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The TV did not work and there was no hot water. We will never stay there again.
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for your feedback and we apologize for the inconvenience this issue has caused. We had a water heater go down and promptly had it fixed as soon as we discovered the problem.

10/10 (非常に良い)

WILLY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
close to all
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

6/10 (普通)

Jim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I chose to stay here because you offered extra beds. When we arrived and asked for one the woman had no idea of where they were or how to get one. We had 2 adults,2 teenagers and a 8 year old. Did not make for a comfortable nights sleep. We also had to ask for more bath towels because there were only 2 in the room.
2024 年 4 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience this may have caused. We do have rollaway beds available for our guests. I will be using this review for a retraining on our front desk staff. i appreciate you bringing this to our attention.

2/10 (非常に不満)

Life of

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rooms were filthy. Hallways smelled horrid like trash, weed and cigarette smoke. The shower had hair on the floor and the toilet wasn’t cleaned. Gross!
2024 年 3 月に 3 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for staying with us. We appreciate your feedback and apologize your stay was not uo to standard.

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is friendly each time I stay. Thank you
2024 年 3 月に 1 泊滞在
Angeliqueからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for staying with us! We pride ourselves on having the best staff around! We appreciate your feedback and look forward to seeing you again soon!

8/10 (良い)

Ivory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It's very close to great restaurants and the mall. Also, it is very clean and the staff is amazing!! The rooms are very small however and the walls are very thin!! Overall, the cost is reasonable and the staff makes the experience really nice!!
2024 年 3 月に 3 泊滞在
Angeliqueからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for staying with us! We pride ourselves in our amazing staff and do our best to put guest satisfaction first! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again soon!

6/10 (普通)

Tahisha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
There was a loud noise when someone was taking a shower in another room. It woke me up at 5am…. We checked out early
2024 年 2 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for staying with us! We appreciate your feedback.

10/10 (非常に良い)

Giadira

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Satisfactory stay
Nice staff, listened and addressed everything I brought up.
2024 年 1 月に 1 泊滞在
Angeliqueからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We take pride in our amazing staff and are always happy to go above and beyond for our guests. We look forward to having you back soon!!

10/10 (非常に良い)

Donald

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Angeliqueからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again soon!

6/10 (普通)

Moraima

2023 年 12 月に 3 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your feedback. We appreciate your feedback.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One snag encountered this time
We stay here frequently and find it very good. This time the only snag was we were given a room that was missing the light blocking curtain. I reported it upon check out and was told they that curtain was being repaired and the room was not to have been booked. She apologized but should probably have offered some kind of discount or other perk for the inconvenience.
2023 年 12 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience the lack of blackout curtains caused. Please let us know if you would like to discuss this any further.

8/10 (良い)

Julia

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was wonderful. The layout of my room was wonderful. Nothing to complain about
Angeliqueからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for staying with us! We take pride in our amazing staff and love going above and beyond to ensure the best stay ever for our guests. We appreciate your feedback and look forward to having you back soon!

10/10 (非常に良い)

Asia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sonesta Select Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 (非常に良い)

Sharon

2023 年 11 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!

10/10 (非常に良い)

jaclyn

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved my balcony and Tyson who helped me on the phone when I called with questions prior to my visit. Nice employees compared to the last time I visited and a very quite stay and area
2023 年 11 月に 1 泊滞在
Sonesta Select Managementからの返信 (投稿日 : 2023 年 11 月 24 日)
Thank you for staying with us! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again!