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ザ ステーテン アイランド インの口コミ

2.5 out of 5
ザ ステーテン アイランド イン
310 Wild Ave, Staten Island, NY

口コミ

7.0

良い

評価 10 - 1000 件の口コミ中 267 件が非常に良い" "
評価 8 - 1000 件の口コミ中 310 件が良い" "
評価 6 - 1000 件の口コミ中 203 件が普通" "
評価 4 - 1000 件の口コミ中 114 件が不満" "
評価 2 - 1000 件の口コミ中 106 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

7.2/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かな環境
スタッテン島のフェリーターミナルから無料シャトルバスで２０分くらいの場所です。 周りはニューヨークとは思えないほど静かな環境で、とても落ち着けました。 マンハッタンに行くときにはフェリー乗り場までホテルのシャトルバスに乗って行き、そこから無料フェリーで３０分くで着きます。 ホテルの周囲に徒歩で行けるお店はあまりありませんが、隣の敷地に建っているホリディインホテルにレストランが入っているので、食事も困りませんでした。

8/10 (良い)

misa、ニューヨーク

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お風呂が綺麗
場所はとても遠く、周りに何もなくて買い出しはとても不便だけど、ホテルは綺麗で、特にお風呂は綺麗で快適でした(^^) 朝食も種類がたくさんあり満足でした！ フェリーから送り迎えがあるのも助かりました！

2/10 (非常に不満)

Maureen

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Latia

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mother-Daughter NYC Trip
I actually was able to stay in an upgraded partner hotel next door, due to the Inn being used to help refugees at my time of arrival. The room, the service, and the check-in process were all amazing. The breakfast was amazing as well. The staff was remarkable. The front desk staff, whether they worked the day or night shift, was very helpful. I went into the city and came back to find my AC leaking and had some issues with the toilet, due to the weather being so cold outside. No matter what time of day or night, the maintenance people came quickly and worked efficiently to solve the problem. This made our trip wonderful. Just to know that we had a comfortable environment to come back to and rest after a long day of enjoying the city, felt great. I would definitely stay here again.
2022 年 10 月に 4 泊滞在

2/10 (非常に不満)

Emilio

2022 年 11 月に 1 泊滞在

2/10 (非常に不満)

Katelyn

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon getting to the hotel, the evening before I was running the NYC marathon- I came to find out the hotel is now a homeless shelter. Not only was that shocking to me- given the marathon almost all hotels were already booked. It was extremely frustrating. This hotel needs to be taken down so others can no longer book.

2/10 (非常に不満)

Rudolph

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I showed up for my reservation on Oct 15 and was not able to get into the property after finally getting through to the hotel from my car, I was told that all reservations have been cancelled because the hotel replaced there bookings with asylum seekers that were brought to New York City I was asked who reservation was made through and after saying Expedia I was told that Expedia sent out emails I’ve looked through every email and never received anything!! As a matter of fact I’ve received this email asking how I enjoy my stay and also emails from the hotel asking the same I made this booking in August because I was attending a wedding and coming from 2 1/2 hrs away so basically we were left stranded with nowhere to prepare for the wedding and nowhere to spend the night Thanks very good job of ruining the event!!
2022 年 10 月に 1 泊滞在

2/10 (非常に不満)

Meghan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Greg

2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Peter

2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 10 月 6 日)
Thank you for your feedback. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe.

8/10 (良い)

Nur-E

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
FELICIA GUEST SERVICE SUPERVISOR からの返信 (投稿日 : 2022 年 9 月 27 日)
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 (非常に良い)

Denys

2022 年 9 月に 1 泊滞在
FELICIA GUEST SERVICE SUPERVISOR からの返信 (投稿日 : 2022 年 9 月 26 日)
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 (良い)

Derrick

2022 年 9 月に 1 泊滞在
FELICIA GUEST SERVICE SUPERVISOR からの返信 (投稿日 : 2022 年 9 月 26 日)
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 (良い)

Lori

家族旅行
良かった点 : 清潔度、スタッフとサービス
The location was perfect for us. We would have liked to have a microwave in the room since there is no breakfast.
2022 年 9 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 19 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 (普通)

宿泊されたお客様

2022 年 9 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 20 日)
Thank you for your feedback. We're sorry you didn't enjoy your stay with us and hope you can give us another chance. Have a great day and always stay safe!

4/10 (不満)

Clifton

Very small room. Mini fridge looked beat up. Microwave not available and no coffee maker in room. Why put coffee making items in the room without a coffee maker. Maid that was supposed to clean our room finished her shift luckily another maid cleaned our after we paid her.
2022 年 9 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 19 日)
Good Morning,Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We hope you can give us another chance to show you that we're under new management and everything will change for the best. We hope to see you again and have a great day

8/10 (良い)

evan

2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 19 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 (良い)

Matthew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beds were very comfortable and they sheets were changed every couple of days.
2022 年 9 月に 6 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 14 日)
Thank you for your feedback. We're glad you enjoyed your stay with us. Have a great day and always stay safe.

10/10 (非常に良い)

Mark

2022 年 9 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 13 日)
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

4/10 (不満)

Michael

気になった点 : 設備とサービス、施設のコンディションと設備
2022 年 9 月に 2 泊滞在

2/10 (非常に不満)

YOICHI

2022 年 9 月に 1 泊滞在

4/10 (不満)

Vladimir

気になった点 : 清潔度
Bed
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 12 日)
Thank you for your feedback. All feedbacks are important to us. We're so sorry you didn't have a pleasant time at the hotel. We hope you have a great day and always stay safe.

8/10 (良い)

Lori

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The online add said there were microwaves and laundry. After checking in we found out that was not accurate.
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 12 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay. However, we do not have anything advertised about laundry. We never have a laundry area and we do have microwaves under requests. We hope you have a great day and always stay safe.

10/10 (非常に良い)

Betty、Piscataway

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 9 月 13 日)
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay and hope to see you again. Have a great day and always stay safe.

6/10 (普通)

luis

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Bueno ofrecen desayuno gratis y no lo dieron , solo le cambiaron nombre al hotel sigue siendo uno de esos sencillos hoteles , bueno solo para pasar la noche
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 9 日)
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO BETTER SERVE OUR GUESTS. WE'RE SO GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

6/10 (普通)

shatae

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Nothing ever works at the hotel the TV was broken the heated and worked correctly there was someone else's hair in my bed which implies that they never changed my sheet the bathtub was dirty I had to go out and buy some Clorox spray and clean the tub before I was able to take a shower the floor had some liquid spilled on it that had dried up
2022 年 9 月に 4 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 7 日)
Thank you for your feedback. Sorry you didn't enjoy your stay. We wish you would come to front desk and let us know of this situation so we can accommodate you. We're here to help and serve our guests and when there is a problem, we make it our goal to fix any issue but if we do not know any of this then we cannot help. Have a good day and stay safe always

10/10 (非常に良い)

Tim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent front desk staff
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 7 日)
Thank you for your feedback. We're so glad to hear you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

2/10 (非常に不満)

Syed

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2022 年 9 月に 2 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 6 日)
Thank you for your feedback. Sorry you didn't enjoy your stay with us. We hope you can give us another chance and come visit us again. We hope you have a great day and always stay safe!

4/10 (不満)

Eric

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was smaller then expected, the bed was uncomfortable and pillows were sad. On top of that the toilet didn’t flush properly and I was told service would come but no one did.
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 6 日)
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We would like for you to give us another chance and come visit us again. However, have a great day and always stay safe!

4/10 (不満)

Paula

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very small room
2022 年 9 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 2 日)
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO HELP US BETTER SERVE OUR GUESTS IN AREAS THAT NEED IT MOST. WE'RE SORRY THE ROOMS WERE TOO SMALL FOR YOU. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

10/10 (非常に良い)

Eva

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant and professional staff. Clean and comfortable room accommodation.
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 9 月 2 日)
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

8/10 (良い)

Tiffany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Properly was clean and room was clean. The telephone to call local/long distance was NOT working at all and the television some of the channels were blurred vision and other channels were better. Need to handle that.
2022 年 8 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 29 日)
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe.

2/10 (非常に不満)

Kyle

2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 29 日)
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 (非常に良い)

Deborah

2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 29 日)
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 (非常に良い)

Howard

2022 年 8 月に 4 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 29 日)
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The air dryer was broken. The toilet flushed but then would keep running, and one reading light was not working.
2022 年 8 月に 4 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 25 日)
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

8/10 (良い)

laura、STATEN ISLAND

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
room clean and tidy, staff friendly.
2022 年 7 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 25 日)
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 (非常に良い)

Igor、Staten Island

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy, conviniemt, staff
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 25 日)
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
A bit dirty, but no insects or animals. Decent for a quick overnight stay. Workers are caring, but the place needs a thorough cleaning (carpets, linens, vents).
2022 年 8 月に 2 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 23 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 (普通)

Sandesh

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Was ok. Nothing special.
Overall the hotel was fine. Nothing to brag about. Seems a little run down and on the verge of being out of business by the looks of it. Said free breakfast included, but it was not. Room and bathroom was ok. Def not worth nearly $200/night. Overall it was satisfactory. Probably wouldn't stay here again for the price...would probably go next door for $10 more.
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 23 日)
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. However, we do not serve breakfast as we tell our guests and signs are all over the hotel to let guests know since the change of our hotel, we have stopped serving breakfast. We hope you have a great day!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 23 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 (非常に良い)

Sergio

2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 22 日)
Thank you for your feedbacks. We're so glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe.

8/10 (良い)

Desiree

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The location was good but had some difficulty with parking. Most of the available spots were located behind the property, as a woman traveling alone I wasn’t comfortable with that. The bedside table lamp in my room wasn’t working, other than that my stay was fine.
2022 年 8 月に 2 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 8 月 15 日)
Thank you for your feedback. We're so glad you enjoyed your stay, however we're sorry no one has informed you that we share the huge parking space with two other hotels on property. Behind the hotel is the safest spot to park your vehicle because we have cameras that we watch all the time. We hope to see you again, have a great day and always stay safe!

8/10 (良い)

Clifford

2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 8 月 16 日)
Thank You for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

4/10 (不満)

Andrew、PAINTED POST

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bathroom floor was greasy. No soap or shampoo in room. Toilet roller was broken. Not worth the price. Will not visit again
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisorからの返信 (投稿日 : 2022 年 8 月 15 日)
Thank you for your feedback. We're so sorry you didn't enjoy your stay, however we wished you would of told us this issue so that we can upgrade you to a better room. We hope you can give us another chance and visit us again. Have a great day and always stay safe!

2/10 (非常に不満)

JoAnn

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First, there is a 100 extra charge that was surprised to me at check in. Secondly the room smelled like old cigarettes and weed. The room is also very tiny. When we came out of car there was a terrible smell in parking lot that literally made me gag.
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 8 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guests. So sorry you didn't enjoy your stay with us. However, when it comes to the Authorization of $100 please know when you make a reservation, it will let you know of the $100 hold. It is NOT a charge. It's always best to let any staff at the hotel of your stay so that we can accommodate you. Have a great day and always stay safe!

4/10 (不満)

Gail

気になった点 : 施設のコンディションと設備、客室の快適度
My trip was blah. The rooms are EXTREMELY small and i was told that i had one of the bigger rooms. The smell of the room was like a basement or mildew smell. My tv was fuzzy on most stations. My air conditioning vent was broken and missing a part of it.
2022 年 8 月に 3 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 5 日)
Thank you for your feedback. All feedbacks are important to us to help us make improvements in parts guest see most. We're so sorry you had issues with your room. We hope you can come visit us again. Have a great day and always stay safe.

10/10 (非常に良い)

Elvan

2022 年 7 月に 4 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 7 日)
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 (普通)

Yisroel

2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 7 日)
Thank you for your feedback. All feedbacks are important to us to help us better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 (良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 8 月に 1 泊滞在
Felicia Guest Service Supervisor からの返信 (投稿日 : 2022 年 8 月 5 日)
Thank you for your feedback. All feedbacks are important to us. We're so happy to know you enjoyed your stay with us. Please come visit us again. Have a great day and always stay safe!