Penthouse, 1 Bedroom | Egyptian cotton sheets, premium bedding, in-room safe

Reviews of The Shelburne Sonesta New York

4 out of 5
The Shelburne Sonesta New York
303 Lexington Avenue, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 737 out of 1390 reviews" "
Rating 8 - Good. 361 out of 1390 reviews" "
Rating 6 - Okay. 148 out of 1390 reviews" "
Rating 4 - Poor. 81 out of 1390 reviews" "
Rating 2 - Terrible. 63 out of 1390 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff
Stayed 7 nights in Apr 2024

10/10 Excellent

Ella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable rooms.
Stayed 4 nights in May 2024

6/10 Okay

Laura, Wilmette

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a clean conveniently located hotel but tired rooms, dark entry foyer but friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy in the hotel was welcoming and lighthearted. All of the staff interact with great hospitality not just with the clients, but with each other. That matters to me and improves my stay and, I believe the whole world.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 9, 2024
Cynthia, it warms our hearts to hear your positive feedback about The Shelburne Sonesta New York. We truly believe in fostering an energetic, inviting atmosphere, and it sounds like our team members successfully conveyed that during your visit. We are thrilled to know you appreciated the camaraderie among our team and how it created a warm, hospitable environment for you. We look forward to the pleasure of welcoming you back for another splendid stay.

10/10 Excellent

Carolyn, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on May 9, 2024
Carolyn, we're thrilled to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your top score and look forward to welcoming you back on your next visit to the city. Safe travels!

10/10 Excellent

Greysi Leon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed…
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Greysi, it's fantastic to hear that The Shelburne Sonesta New York was able to suit your needs perfectly. We greatly appreciate your feedback and hope to see you again for another excellent stay.

10/10 Excellent

elvia, El Paso

Traveled with group
Location, staff and rooms were great close to several venues/sites would come here again thank you
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Elvia, it's great to hear that you enjoyed your stay at The Shelburne Sonesta New York, from our convenient location to our comfortable rooms. We're delighted to know that proximity to several local attractions added value to your experience. We're eagerly awaiting your next visit. Thank you for your kind comments.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel with great staff. Convenient for the meeting I attended. My room smelled a little bit like wet dog, though.
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Tara, it's delightful to hear you appreciated the serene ambiance and convenience of The Shelburne Sonesta New York for your meeting, as well as the service of our team members. We're sorry there was an unusual scent in your room; such matters are taken seriously. Your feedback will be shared with the housekeeping team to make necessary improvements. We hope to welcome you back in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Susan, it's a delight to know you had a wonderful experience at The Shelburne Sonesta New York. We sincerely appreciate your high rating and look forward to your next visit.

10/10 Excellent

Mariano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing. The stuff is super friendly. I can highlight Luis and the rest of the stuff's commitment to customer satisfaction.
Stayed 5 nights in Apr 2024
Response from Customer Service on May 7, 2024
Mariano, we're thrilled that you enjoyed your exceptional stay at The Shelburne Sonesta New York. It's heartening to hear that our team members, such as Luis, made a significant difference in meeting your expectations. Your kind words truly encapsulate their commitment to guest satisfaction. Thank you for sharing, and we look forward to welcoming you back.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Marjorie, we're thrilled to hear you had an excellent experience at The Shelburne Sonesta New York. We appreciate your positive feedback and look forward to welcoming you back. Safe travels!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at The Shelburne and will be back during our next time in New York. The rooms were large, especially for the City, and the staff were very friendly. Great location too near Grand Central Station and with several dining, coffee, and drink options nearby.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 4, 2024
Nicholas, it's wonderful to hear that your stay at The Shelburne Sonesta New York was enjoyable. We're elated that the expansive rooms and our friendly team members made a positive impression. Your appreciation of our strategic location near significant city landmarks is also noted. We eagerly await your next visit to continue offering exceptional experiences.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay that is affordable compared to its nearby peers. Easy walk to Grand Central Terminal for quick access anywhere else in the city.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
David, it's wonderful to know you found The Shelburne Sonesta New York to be an excellent value, with convenience in getting around the city. We're delighted you acknowledge our proximity to Grand Central Terminal. Anticipation is certainly building for the reopening of our restaurant and rooftop, and we hope you'll have a chance to enjoy them in the future. Thank you for your positive feedback and for choosing our hotel.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Convenient, clean and friendly!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Steve, it's delightful to hear that you appreciated your stay at The Shelburne Sonesta New York. Our team will continue striving to offer a convenient, pristine, and welcoming environment to all of our guests. We can't wait for you to experience our revamped restaurant and upcoming rooftop addition in your future visits. Thank you for your commendable review!

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, big rooms, good location.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Alex, thank you for the glowing feedback about your stay at The Shelburne Sonesta New York. We're thrilled that the size of our rooms, our prime location, and fantastic team members contributed to your experience. As you pointed out, we're eagerly anticipating the opening of our restaurant and rooftop—these amenities are crafted to elevate the guest experience. Looking forward to welcoming you back when they open for more enjoyable experiences.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and it was convenient to get stound
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Lisa, we're thrilled to hear that The Shelburne Sonesta New York provided you with a comfortable stay. Our exceptional team members are always at hand to offer a friendly experience and easy access to the city's attractions. The restaurant will open soon, and we are excited about the upcoming Rooftop launch in summer 2024. We'd be delighted to welcome you back for another pleasant visit.

6/10 Okay

cara

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Cara, it's regrettable to hear about your initial experience regarding your room cleanliness and maintenance. It's encouraging, however, to learn our manager was able to assist with a room change to enhance your stay. We appreciate your patience and your feedback will guide us in our continual efforts to refine our services. We hope for the chance to deliver the full quality experience you deserve in the future.

10/10 Excellent

Ekaterine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrade. Excellent service.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Ekaterine, it's delightful to read about your positive experience at The Shelburne Sonesta New York. We're pleased you appreciated your upgrade and found our service to be exceptional. We're also excited to share about our upcoming restaurant opening and look forward to the debut of our rooftop in Summer 2024. We hope to welcome you back soon to experience these new additions.

10/10 Excellent

Joshua, Plainville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff; pride of ownership and service; some of the best hospitality and accommodation in the City.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Joshua, it's a delight to know that you had an exceptional experience at The Shelburne Sonesta New York. We're thrilled that our team members and dedication to service left such a positive impression. Our unique dining experiences await their reopening dates and we can't wait to bring them into your stay next time you visit. Appreciate your recognition of our hospitality and accommodations. Looking forward to your return.

10/10 Excellent

MARCO, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very well located and very easy to walk around NYC. Staff were outstanding always making sure to greeting when we were getting in or out. I can't say too much about the room because we were privileged to be upgraded to a penthouse apartment which was pretty remarkable for us...
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Marco, we're overjoyed to hear you enjoyed your experience at The Shelburne Sonesta New York. We pride ourselves on our convenient location and our team members' exceptional service. It's wonderful to know you appreciated the upgrade to our premium penthouse apartment. We're eager to welcome you back, perhaps in time for the opening of The Shelburne Rooftop or The Shelburne Restaurant!

6/10 Okay

Tom

If you’re booking this hotel, it’s got to be because of its location. Everything else is just about average.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Tom, it's true our establishment is well-situated, and many guests enjoy this aspect. We're grateful for your constructive feedback and continually strive to elevate guest experiences. The upcoming openings of our restaurant and rooftop features will certainly enhance our offerings. Thank you for choosing us, we hope to welcome you back in the future to experience these improvements.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! Coming back in summer!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Heather, it's wonderful to hear you had an amazing stay at The Shelburne Sonesta New York! We are thrilled to know you're planning to return in the summer and we eagerly look forward to making your visit just as memorable.

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Free bottle water
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 Excellent

Hadar

Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
Thank you for the 5 out of 5 rating, Hadar!We're thrilled to see how much you enjoyed staying at The Shelburne Sonesta New York. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 Excellent

Dick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and helpful
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 Excellent

Jane, Louisville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Paul, thank you for choosing to stay at The Shelburne Sonesta New York. We're so pleased to know that you had an enjoyable experience. We hope to see you again in the future. Safe travels!

10/10 Excellent

Liv

Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Liv, it's great to know that you had an excellent experience at The Shelburne Sonesta New York. We're excited about the upcoming opening of our restaurant and rooftop. We hope you'll have the opportunity to enjoy them during future stays. Thank you for your feedback!

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Paul, thank you for your high rating. It's delightful to hear that you're up to date with The Shelburne Sonesta New York's upcoming launches. We sincerely anticipate welcoming you back in the future, whether it be to visit our newly opened restaurant or to experience the rooftop, set to debut in summer 2024.

8/10 Good

berrin

Liked: Cleanliness, staff & service
S
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 10, 2024
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Kristicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 Excellent

Kody Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 Okay

Rita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Paul, we're glad to know that your experience at The Shelburne Sonesta New York met expectations. We eagerly await the opening of The Shelburne Restaurant and our anticipated Rooftop, which we believe will further enhance our guest's stay. Looking forward to welcoming you back to enjoy these new additions!

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here--almost two weeks. Big room, very comfortable. Everything we needed. Hotel completely outfitted--front desk very responsive. Snacks each day, complimentary... guest card-op laundry!
Stayed 12 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Janet, it's delightful to hear that you loved your stay at The Shelburne Sonesta New York. Your mentions about the spacious room and the responsiveness of our front desk colleagues highly contribute to our pursuit of comprehensive guest satisfaction. We're particularly glad you appreciated the complimentary snacks and guest laundry. Looking ahead, we are thrilled to inform you of the opening of our new restaurant and rooftop in the summer of 2024. They're sure to enhance your next extended stay! Thank you for sharing your experience. We're looking forward to welcoming you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Christopher, thank you for the stellar rating. We're heartened to see that The Shelburne Sonesta New York met your expectations during your stay. We look forward to offering you an improved experience with our restaurant reopening on 4/18 and the anticipated rooftop unveiling in 2024. Come back soon to enjoy these exciting additions!

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location.. privacy.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Alberto, thank you for acknowledging The Shelburne Sonesta New York's advantageous location and appreciated privacy. We believe these aspects greatly enhance our guests' experiences. For your future visits, we're excited to announce that our new restaurant and rooftop will open in summer 2024. We anticipate these additions will offer an enriched stay for our guests. Here's to your next visit!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, welcoming staff.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Kathleen, we're delighted to hear your positive comments about the well-situated The Shelburne Sonesta New York and the warm reception from our team members. We're looking forward to the upcoming summer season in 2024 when our new restaurant and the rooftop will be open for an even better guest experience. Thank you for choosing us for your stay.

10/10 Excellent

Marquisa

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Marquisa, we appreciate the outstanding rating you've provided for The Shelburne Sonesta New York. It's wonderful to know you enjoyed your stay with us. We'd also like to inform you that we're excitedly anticipating the launch of our new restaurant and rooftop in the summer of 2024, which we're confident will enhance your future stays even further. Looking forward to welcoming you back soon.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff!! Great room!! Easy walk to everything we wanted to do. Just a few blocks from Grand Central Station.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Dana, we're thrilled to know that your experience at The Shelburne Sonesta New York was fantastic! It's great to learn that our team members and your room met your expectations, and that our prime location made exploring the neighborhood convenient for you. We're looking forward to adding a new restaurant and a rooftop venue in the summer of 2024, which we hope adds another dimension to future visits. Thank you for your glowing review!

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Janet, it's refreshing to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your patience regarding the breakfast service. On a side note, we're excited to share that our new restaurant and rooftop will be ready to welcome guests by summer 2024, offering an elevated dining experience. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Richard, thank you for the perfect score on Expedia! We're thrilled you enjoyed your stay at The Shelburne Sonesta New York. We appreciate your understanding regarding breakfast options, and we're excited to mention that our brand-new restaurant along with our rooftop are set to open in the summer of 2024. We look forward to your return visit.

8/10 Good

Mark

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
We appreciate you sharing this positive rating, Mark!The comfort of our guests is important to us so we can't wait to see you back again at The Shelburne Sonesta New York. We want to share an even more enjoyable experience with you next time.

8/10 Good

Mayadah, Jerusalem

Traveled with group, Business traveler
The Hotel is good, But overpriced for only bed without breakfast.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Mayadah, we appreciate you sharing your feedback about your stay. Your sentiment regarding the value for the room without breakfast has been noted. We're excited to share that our new restaurant, along with a rooftop, will open in Summer 2024, offering an enhanced dining experience. We believe this will offer better value and hope you'll consider staying with us again at The Shelburne Sonesta New York.