朝食、ランチ、ディナーに営業

パーク レーン ニューヨークの口コミ

4.5 out of 5
パーク レーン ニューヨーク
36 Central Park S, New York, NY

口コミ

8.6

非常に良い

評価 10 - 843 件の口コミ中 525 件が非常に良い" "
評価 8 - 843 件の口コミ中 159 件が良い" "
評価 6 - 843 件の口コミ中 79 件が普通" "
評価 4 - 843 件の口コミ中 39 件が不満" "
評価 2 - 843 件の口コミ中 41 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Kazuko

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Kazuko, we regret seeing your rating without specific feedback. Your insights would assist us in understanding aspects that didn't meet your expectations. Please reach out to us directly, we hope to have the opportunity to turn around your experience.Warm RegardsRobert Macneil

4/10 (不満)

Tsutomu

2023 年 12 月に 11 泊滞在

10/10 (非常に良い)

Yasujiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is very good to enjoy the New York sightseeing.
2023 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 11 日)
Greetings Yasujiro,We appreciate your admirable feedback. Park Lane Hotel New York is indeed strategically located to enjoy all the wonders that New York has to offer. It's great to know you were able to take full advantage of our prime location. We look forward to welcoming you back on your next visit.Warm RegardsRobert Macneil

8/10 (良い)

Kazuhiro

良かった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Greetings, Kazuhiro! We're thrilled to hear that your experience at Park Lane Hotel New York was largely a positive one. We're always striving to provide outstanding experiences and we hope to have the opportunity to serve you again in the near future.

8/10 (良い)

Michiyo

2023 年 6 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 17 日)
Greetings Michiyo,Thank you for choosing the Park Lane Hotel New York and rating us. Without your specific feedback, we invite you to share more about your experience if you wish. Nonetheless, we're glad to know your stay was satisfactory and we hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 (普通)

YORIHIKO

2023 年 7 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you for the feedback, Yorihiko.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.Warm RegardsRobert Macneil

10/10 (非常に良い)

Utsunomiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Hello Utsunomiya,Thank you exceedingly for taking the time to rate your recent experience. Given that there is no specific insight shared, we understand that the experience at the Park Lane Hotel New York was a beneficial one overall.We're pleased to note the maximum score you've awarded us. Even without any written feedback, high scores such as yours provide an immense boost to the morale of the entire team, assuring us that we're on the right track in providing outstanding hospitality experiences to our valued guests.As your voice matters, kindly consider sharing your detailed experiences during your next visit. This way, we can understand how to keep improving to better cater to your needs and expectations. Nonetheless, we comprehend your high rating to indicate your satisfaction, which is what we strive for every day.Once more, thank you for choosing the Park Lane Hotel New York. We keenly await the opportunity to serve you again and to exceed your expectations.Warm RegardsRobert Macneil

8/10 (良い)

Hidefumi

2023 年 7 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Park Lane Hotel New York. We'd like to share an even better experience with you soon.Warm RegardsRobert Macneil

10/10 (非常に良い)

kazushi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
セントラルパーク最高の景色でした。
2023 年 7 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 7 月 8 日)
こんにちは、Kazushi さん、熱烈な評価をありがとうございます!パークレーン ホテル ニューヨークでこのような素晴らしい体験をお楽しみいただけたことを嬉しく思います。私たちがお客様に素晴らしい印象を残したこと、そして私たちの素晴らしい景色を楽しんでいただけたことを嬉しく思います。またのお越しをお待ちしております。素敵な一日を過ごす!Warm RegardsRobert Macneil

10/10 (非常に良い)

Miyuki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
また、ニューヨークに行ったら宿泊したいホテルです。 スタッフ皆最高に優しくて困っていたら助けてくれます。 是非おすすめしたいホテルです。
2023 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 27 日)
みゆきさん、この素晴らしいレビューを共有していただきありがとうございます。パークレーン ホテル ニューヨークでのご経験についてお聞かせいただき、大変嬉しく思います。私たちのチームに関して温かいお言葉をいただき、誠にありがとうございます。私たちの一流チームの各メンバーから大切にされていると感じられたことは素晴らしいことです。私たちはお客様に温かいおもてなしと効率的なサービスを提供するよう努めておりますので、このようなお声をいただけて大変嬉しく思います。あなたの褒め言葉はやりがいを与えるだけでなく、励みにもなります。将来的には、またポジティブで楽しい経験を皆さんと共有したいと思っています。Warm RegardsBrian DunnHotel Manager

10/10 (非常に良い)

MASAAKI

2023 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 4 月 18 日)
Thank you for the perfect rating, Masaaki!We are very pleased to hear that you had a wonderful stay at Park Lane Hotel New York. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!Warm RegardsBrian DunnHotel Manager

8/10 (良い)

Cathal D

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Initially, because we booked on Expedia they tried to stick us in a bad room and wouldn’t honour the room upgrade offer. Once I demanded to speak to a manager they were all of a sudden able to find me a room upgrade. Very nice otherwise.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Gustavo、Santo Domingo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing property. Rooftop was always busy with events or closed. But the hotel is gorgeous, well located and the staff were very attentive. Would recommend and I will definitely be staying again.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Greetings Gustavo,Thank you for your wonderful feedback about Park Lane Hotel New York. We're thrilled you enjoyed the gorgeous property and convenient location. Our team members appreciate your kind words about their attentiveness. We're sorry the rooftop wasn't always accessible but are delighted to hear it didn't impact your overall experience. We look forward to welcoming you back soon!Warm RegardsRobert Macneil

4/10 (不満)

Abdulwahab

家族旅行
Nothing it’s overrated property
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Greetings Abdulwahab,We're sorry to hear that your experience did not meet your expectations. Our aim is to provide a memorable stay for all guests, and we appreciate your feedback. We'll be looking into your concerns further. We hope you might consider giving us another opportunity in the future.Thank you for sharing your thoughts.Warm RegardsRobert Macneil

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Jennifer,Thank you for sharing your experience at the Park Lane Hotel New York. We're thrilled to hear that you had an exceptional stay with us. We look forward to welcoming you back on your next visit to the city!Best wishes,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was amazing and treated my family with such care. They even sent a special treat up to the room for my daughter’s 8th birthday (we did not ask for anything. They just saw at check in that it was her birthday and did it on their own. They even gave her a hand written card). Beautiful view, spacious room, top notch amenities.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Greetings Ryan,The team members at the Park Lane Hotel New York are delighted to have made your stay memorable, especially for your daughter's 8th birthday. We're pleased to know you enjoyed the beautiful view, spacious room, and top-notch amenities. We're looking forward to welcoming you back for another wonderful stay.Best regards,Warm RegardsRobert Macneil

4/10 (不満)

Maria Pia

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Este Hotel debería ser 3 estrellas. Los pasillos viejos y sucios, la habitación tenía muebles quiñados, la TV no funcionaba y no había control para e aire acondicionado. Realmente se paga por la zona
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Querida María Pía,Gracias por compartir sus comentarios. Nuestro equipo lamenta las inquietudes que tuvo con los pasillos y las comodidades de las habitaciones. Nos esforzamos constantemente por mejorar las experiencias de nuestros huéspedes y apreciamos que nos informe sobre estos asuntos.Atentamente,El equipo del Park Lane Hotel Nueva YorkWarm RegardsRobert Macneil

10/10 (非常に良い)

Lanbing

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the location and friendly staff. We always have a wonderful stay at your hotel. Thank you for your hard work.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Greetings Lanbing,Park Lane Hotel New York appreciates your kind words. The team is delighted to hear that you enjoyed our location and found everyone to be friendly. Thank you for recognizing our hard work. We're looking forward to welcoming you back for another wonderful stay.Warm regards.Warm RegardsRobert Macneil

6/10 (普通)

hasim

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was no kettle no coffee machine in the room. They brought in a kettle the second day. The cafe downstairs had no coffee either because their coffee machine was broken. For four days they couldn’t cone up with one that works. The room was dusty. The hostess at the cafe was rude. Overall a bad experience. We stayed in a high end room according to the price. But didn’t even have m&ms in the fridge. Wouldn’t recommend to anyone.
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Hasim, we are sorry to hear that aspects of your stay did not meet expectations. Rest assured, your concerns regarding room amenities and service at the cafe will be reviewed. We appreciate your feedback and hope we might have the opportunity to better serve you in the future.Warm RegardsRobert Macneil

10/10 (非常に良い)

Ian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel in great location across from Central Park. The rooms are spacious and very comfortable with nice amenities in the bathroom. The only little couple of things were that the wifi isn't great, it would be nice to see QTips and cotton swabs in the bathroom and of course a coffee/Nespresso machine for the room. I get that they want people to pay for coffee downstairs but for almost $800 a night that begins to feel very nickely-dimey of them. Overall an excellent place to stay
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Greetings Ian,We're so glad to hear your appreciation of the Park Lane Hotel New York's advantageous location and spaciously cozy rooms. Though we're disappointed to hear that certain aspects did not fully meet your expectations. We appreciate your remarks about the in-room amenities and the Wi-Fi performance; rest assured, your feedback is very valuable to us as we strive to live up to our guests' standards.We're pleased that despite these minor issues, you found your overall experience to be excellent. We hope to have the opportunity to welcome you back in the future, perhaps surpassing your previous experience with us.We truly thank you for your helpful insight and for choosing to stay with us at Park Lane Hotel New York.Warm RegardsRobert Macneil

10/10 (非常に良い)

Yuveen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and friendlu staff. Aim to improve the checkout process!
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Greetings Yuveen,The Park Lane Hotel New York is thrilled to know you appreciated our prime location and the friendliness of our team members. Your feedback regarding the checkout process is also noted and be assured continual improvement is a part of our commitment to providing superior service. We're looking forward to your next stay with us.Warm RegardsRobert Macneil

10/10 (非常に良い)

Victor

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
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2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Magdalena、Calgary

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location, very comfortable beds and pillows! Excellent
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Greetings Magdalena,Thank you for sharing your positive experience at Park Lane Hotel New York. Your compliments about our prime location and plush beds and pillows are greatly appreciated. Excellence is always what we aim for, and we're thrilled to know we hit the mark for you. Looking forward to your return.Best regards.Warm RegardsRobert Macneil

10/10 (非常に良い)

Michele

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very accommodating to whatever our needs were. Will return there next trip
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Greetings Michele,We're overjoyed to know that Park Lane Hotel New York successfully met your needs, making your stay an effortless one. We look forward to your next visit. Safe travels until then.Warm RegardsRobert Macneil

10/10 (非常に良い)

Angelee-Jane、Phoenix

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location to Central Park and shopping was outstanding. The hotel rooftop bar had some Of the best views around and the restaurant choices within the hotel were great!
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Greetings Angelee-Jane,Thank you so much for your positive review. We are thrilled to hear you enjoyed the dynamic location of the Park Lane Hotel New York, near the central park and shopping areas. It's wonderful to note that our rooftop bar offered admirable panoramas and that our on-site dining options met your expectations. We are eager to welcome you back for another memorable experience.Warm RegardsRobert Macneil

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff and food was nice. Every time coming into hotel felt like great escape very relaxing recommend getting the view of the park
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Greetings Daniel,Your heartening feedback about your recent stay at Park Lane Hotel New York is greatly appreciated. We're glad you enjoyed our exquisite culinary offerings and found our team members to be amiable. It's wonderful you felt relaxed during your stay and equally enjoyed our well-regarded park view. Your recommendation is an affirmation of our efforts to provide memorable experiences. Thank you, and we eagerly await your return.Warm RegardsRobert Macneil

8/10 (良い)

Alexander

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a great location across Central Park. Prices are reasonable compared to other New York Hotel. Staff is friendly. Beds, sheets and pillows could be better.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 5 日)
Greetings Alexander,It's fantastic to hear that you appreciated the strategic location of Park Lane Hotel New York and our competitive prices. We love to know that our team members came across as friendly. In regards to our bedding, we understand your comment and are continuously striving to better improve our guests' comfort. Thank you for your feedback and we hope to welcome you back in the near future.Warm RegardsRobert Macneil

10/10 (非常に良い)

Mohammad

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Greetings Mohammad,Thank you for rating Park Lane Hotel New York so highly. We're delighted to know you had an enjoyable stay. We look forward to welcoming you back for another fantastic experience!Best regards,The Park Lane TeamWarm RegardsRobert Macneil

10/10 (非常に良い)

Mitus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to everything
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Greetings Mitus,We're thrilled you found the Park Lane Hotel New York's location so convenient! It's always a joy knowing our guests can easily reach their desired destinations. We hope to welcome you back again soon.Warm RegardsRobert Macneil

6/10 (普通)

Khaled

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Bathroom door is broken, need little bit maintenance
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Greetings Khaled,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced concerns with the bathroom facilities. We assure you that maintenance is a priority here and your concern has been noted for our continuous improvement efforts. We strive to create enjoyable experiences for all of our guests, and we hope to have another opportunity to better serve you in the future.Warm RegardsRobert Macneil

4/10 (不満)

Janelle

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Greetings Janelle,It's disheartening to know that your experience with us did not align with your expectations. Your notes on our service and room conditions have been taken into account. Our main goal is to provide you with a seamless stay, and it's sad to learn we missed the mark this time.We strive to make each guest feel welcomed and appreciated, so we're sorry if you didn't feel the benefits of your VIP access. We also sincerely regret the inconvenience caused by the elevator delay and appreciate your patience in this regard.The concerns you mentioned about the air conditioning, bathroom, and cleaning service are taken very seriously, and your feedback has been forwarded to the respective departments.We regret not being able to meet your request for a park view room on a higher floor - our capabilities in this regard often depend on availability at the time.We do hope that in the future, we would have another opportunity to provide you a closer reflection of our usual standards.Warm RegardsRobert Macneil

8/10 (良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, clean, comfortable beds and friendly staff. Shower design was weird, impossible to take a shower without water getting everywhere on the bathroom floor. Elevators were slow.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Greetings Christine,Thank you for your positive insights on your stay at the Park Lane Hotel New York. We are delighted that our strategic location and tidy facilities enhanced your experience. It's pleasing to find out our comfortable beds and amiable team members added to your stay's comfort.We have noted your comments regarding the shower design and the pace of our elevators. Your feedback has been taken into consideration, and we will be looking into possible improvements. We appreciate your constructive remarks and hope to welcome you back for an even more enjoyable stay.Warm RegardsRobert Macneil

10/10 (非常に良い)

Gabriela

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Gabriela,Thank you for taking the time to rate your stay at Park Lane Hotel New York so highly. Your positive feedback is greatly appreciated by our entire team. We hope to welcome you back on your next visit to New York!Best regards,Park Lane Hotel New YorkWarm RegardsRobert Macneil

10/10 (非常に良い)

Steve M

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location excellent! Dining too expensive
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Greetings Steve,Thank you for sharing your thoughts. It's exciting to hear that you've found Park Lane Hotel New York to be excellently located. Regarding dining prices, we strive to offer a balance of quality and value. We appreciate your feedback and will surely take it into account. We hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 (普通)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Christopher,We regret to hear that your stay did not meet your expectations. Our aim is to provide comfortable accommodations with a classic character, and it is disheartening that you found it not up to par. Your feedback on the bathroom size is noted, and we apologize for any inconvenience.Additional charges can be part of the booking process, and we suggest our guests go through details prior to concluding their reservations.While it's unfortunate to know you wouldn't return, we respect your viewpoint and appreciate your candid feedback. Your remarks provide us with insight to seek betterment. We assure you, that many guests find our property provides good value for our central location.Thank you for taking the time to share your experience.Warm RegardsRobert Macneil

10/10 (非常に良い)

David Duane、Pittsburgh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Greetings David Duane,It's splendid to hear you appreciated the prime position of Park Lane Hotel New York! We always strive to make our guests' stays as convenient as possible and it's delightful to know we were able to do just that for you. Looking forward to your return.Warm RegardsRobert Macneil

6/10 (普通)

Silvia

良かった点 : 清潔度
気になった点 : スタッフとサービス
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
2024 年 4 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Greetings Silvia,Thank you for sharing your experience. It's great to hear that you appreciated our spacious rooms. However, it's regrettable that you found a lack of attention on our end. We'll certainly look into improving the response times of our colleagues at the front desk and concierge services. Your satisfaction is important to us and we hope to serve you better in the future.Warm RegardsRobert Macneil

10/10 (非常に良い)

Anthony、Toronto

Nice outdoor patio
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Greetings Anthony,We're thrilled to hear you enjoyed the outdoor patio at Park Lane Hotel New York. We appreciate your valuable feedback and do hope to host you again in the future. We strive to ensure our guests have an exceptional experience. Thank for your positive comments.Warm RegardsRobert Macneil

8/10 (良い)

Kim

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No coffee maker in the room
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Greetings Kim,We thank you for choosing the Park Lane Hotel New York for your stay. It's unfortunate to hear you missed having in-room coffee facilities. We understand how this feature can be beneficial for a comfortable stay. We'll take your feedback into consideration while continuously improving guest experience on our premises. Thank you again for the feedback and we hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Greetings Paul,It's wonderful to hear that you had a great experience at Park Lane Hotel New York. We're thrilled to have met your expectations and look forward to your next visit. Thank you for choosing us and sharing your positive comment.Warm RegardsRobert Macneil

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, fabulous view of the Park, comfortable and high end quality of the room. Bathroom was well decorated and functional but no place to properly hang towels. The penthouse breakfast at $75.00 per head was outrageous for a Premier Inn level breakfast (which can be fine) and no properly cooked bacon or sausages. Fine if you want to take advantage of the free cocktails at 8.00 am in the morning. Not fine if you want a properly cooked English breakfast! And the patio was cold.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Greetings Brian,It's wonderful to hear that you appreciated the prime location and remarkable views at Park Lane Hotel New York. We're also glad you found our rooms comfortable, decorated tastefully and functional. However, we note your comment about towel hanging space and will consider this for future enhancements.We also understand you found our penthouse breakfast pricing to be a bit steep and unsatisfactory, particularly concerning the English breakfast items. Nevertheless, your feedback provides us with a valuable opportunity to improve our dining options. Also, please know that our team members strive to provide a warm, comfortable environment, and your note about the patio's temperature is equally important.We appreciate your thoughtful feedback, and look forward to exceeding your expectations on your next visit.Warm RegardsRobert Macneil

10/10 (非常に良い)

Subir

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels. Only advice I have to have a coffee maker and water on each room.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Greetings Subir,Thank you for taking the time to recognize Soad's remarkable service at Park Lane Hotel New York. It's great to hear that her efforts put a positive beginning on your experience with us. We appreciate your suggestion regarding in-room coffee makers and water availability, and rest assured, your feedback will be discussed with our team to assess its possible implementation.We hope to welcome you back in the not-so-distant future to provide a familiar experience of 5-star hospitality.Warm RegardsRobert Macneil

8/10 (良い)

Esra

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice view, don’t like carpets in the room floor
2024 年 4 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Greetings Esra,Thank you for sharing your feedback. We're delighted to know you appreciated the outstanding view from your room at Park Lane Hotel New York. We understand your preference regarding the flooring in the rooms and want to assure you it's part of our continuous efforts to offer a comfortable stay. We hope to have the opportunity to welcome you back soon.Warm RegardsRobert Macneil

10/10 (非常に良い)

Brooke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property and staff were amazing.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Greetings Brooke,We truly appreciate your lovely feedback. It's delightful to read that you had an amazing time at Park Lane Hotel New York. Our team members aim to provide a memorable experience, and your comment is a testament to their efforts. We're looking forward to welcoming you back soon.Warm RegardsRobert Macneil

10/10 (非常に良い)

Ken

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Greetings Ken,We are thrilled to learn about your top-rated experience at the Park Lane Hotel New York. It's always rewarding to know we've met and exceeded our guest's expectations. We hope to have the pleasure of welcoming you back soon!Warm RegardsRobert Macneil

6/10 (普通)

Joy

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 (非常に良い)

Chelsie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 (非常に良い)

Jeremy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, great service. We will be staying here again.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 (非常に良い)

Rajika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
2024 年 3 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

8/10 (良い)

Maria

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Greetings Maria,It's great to see your positive rating of Park Lane Hotel New York. We are thrilled to know that your stay with us met your expectations. We value your feedback and look forward to welcoming you on your next visit to our hotel.Warm RegardsRobert Macneil