ランチ、ディナーに営業

ニューヨーク・マリオット・マーキスの口コミ

4.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 2643 件の口コミ中 1862 件が非常に良い" "
評価 8 - 2643 件の口コミ中 451 件が良い" "
評価 6 - 2643 件の口コミ中 181 件が普通" "
評価 4 - 2643 件の口コミ中 66 件が不満" "
評価 2 - 2643 件の口コミ中 83 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Kazuo

Guest Services Coordinatorからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Valued Guest, Thank you for taking the time to rate New York Marriott Marquis. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

2/10 (非常に不満)

TOMOKO

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
How to get to my room by elevator was complicated No explanation The service was not good the staff were unkind no amenities provided Not even water Breakfast was poor Not worth paying $600 for one night at all
2023 年 10 月に 1 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Valued Guest, Thank you for being specific in your evaluation of our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for not meeting your expectations concerning to our breakfast offerings and amenities. We will address your comments with our team and are grateful for your patience. We hope you will consider giving us a second chance in the future. Warm Regards, Sharifa Alphonso Guest Services Coordinator

10/10 (非常に良い)

RUMI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
親切なスタッフ、清潔、広い部屋、ユニークなエレベーター、1階のスターバックス...。旅の目的がタイムズスクエアを中心とした観光であれば、最適なホテルです。
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

miku

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
娘が宿泊させていただきました。 とても快適で素晴らしかったそうです。 良い旅行でした。
2023 年 10 月に 3 泊滞在

4/10 (不満)

MAIKO

気になった点 : 清潔度、スタッフとサービス
入室した時点で部屋にコンタクトレンズの乾いた物や小さなゴミが落ちていたり机に埃が残っていたりした。 立地は良いが遅くまでホテルの中央が吹き抜けになっているのでパーティでの歓声やマイクでの話し声など遅くまで聞こえた。
2023 年 3 月に 1 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Valued Guest, Thank you for taking the time to evaluate your visit. We never want to disappoint any guest, so we are sorry for the cleanliness issues you experienced. We appreciate you bringing this to our attention and will ensure this does not happen again. We are also sorry for the noise concerns during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area so we may have the opportunity to better your stay.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 (良い)

Yasuko

カップルで旅行
良かった点 : 清潔度
ブロードウェイでミュージカルを見るなら、最高のロケーションです。けっこういい値段なのに、バスタブがついていませんでした。確認すべきでした。トップシーズンで混んでいたので仕方ないですが、トイレットペーパーが十分に補充されず、申し出ても届きませんでした。
2022 年 12 月に 3 泊滞在

10/10 (非常に良い)

Holly

良かった点 : スタッフとサービス、施設のコンディションと設備
Perfect place to stay if Broadway is your destination. Marquis Theater where we saw The Wiz was on the third floor. Excellent service all around, surprisingly good restaurant, really comfortable bed. Huge room.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

TAPAN

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 (普通)

Perla

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在

8/10 (良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Eddie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great 100
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Victor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel Staff are fast and efficient Location is the definition of perfection
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Marriott Marquis is like a small village in cosmopolitan Manhattan only the traffic was crazy but had an excellent driver, a must have thank you
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful feedback. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Emely Marina gamboa、tijuana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel está muy céntrico y excelente condiciones
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Claudia Adela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Valued Guest, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New York Marriott Marquis. We look forward to welcoming you back on your next visit!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 (普通)

Mayra Alejandra

小さなお子様連れの家族旅行
It was very crowded. Service was not good. Breakfast was really bad. Our room didn’t get cleaned.
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you had with your breakfast experience, and we will share your comments with our food and beverage team. We also apologize for the housekeeping issues you had during your visit. We will address your concerns with the appropriate individuals to ensure this is not repeated. Furthermore, we strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your expectations. We appreciate your patience and hope you will give us another opportunity to provide you with the outstanding service you deserve. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Maria Angela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best location in Times Square! Close to all the Broadway theaters, Times Square eateries and shops. Plush comfortable rooms, very spacious, extensive breakfast buffet, very good security. Polite and efficient staff. My second stay here and I will stay again!
2024 年 3 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Valued Guest, Thank you for choosing New York Marriott Marquis again for your recent visit to New York. We are pleased to know that we exceeded all of your expectations and that you loved our central location. We are also glad that you enjoyed our delicious breakfast buffet as well as our relaxing accommodations and excellent service provided by our devoted staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 (良い)

Jeanell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ZHENLI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quite literally in the middle of everything Time Square! You can't beat this property... from the great restaurant, the location, the VIEWS! Stellar. We traveled with our children and this was the perfect location for us. We will be back.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Aimee、Bloomington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Kathleen Michelle、Harahan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Marriott Marquis was in the heart of Times Square. Everyone was so friendly and willing to assist us with all of our questions. I will stay there again on our next trip!
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous comments. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that you enjoyed our proximity to Times Square. It was our pleasure accommodating you, and we look forward to welcoming you again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 (良い)

Ayana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The main reason we loved the Marriott Marquis hotel is the main reason we booked it: the rooms are big. Other hotels are charging $500 for 200 sqft. Our room was almost 400 sqft and the bathroom was roomy and included a tub, which I preferred. Other pluses were the Broadway Lounge restaurant, gift shop, free tour tix, and the elevator system. We will definitely come back.
2024 年 5 月に 3 泊滞在

6/10 (普通)

mag

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Dirt
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Valued Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 (良い)

Hong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel location is perfect! Room is pretty spacious and clean! The only downside is it takes a long time for room service to show up when we ask for things (such as water).
2024 年 5 月に 6 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Valued Guest, Thank you for taking the time to review your stay at the New York Marriott Marquis. We are pleased to know that your overall experience was satisfying and that you loved our central location. We are also glad that you enjoyed our fresh and comfortable accommodations. However, we are sorry for the delayed in-room service, and we will share your comments appropriately. We appreciate your feedback, and we hope you will revisit us again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Jeff

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in the center of Time Square
2024 年 2 月に 3 泊滞在

8/10 (良い)

Charles Francis T

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location and huge community with great options in the area.
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis and for your kind comments. We are pleased to know that our location was perfect for your needs during your recent visit to New York. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Darrin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every minute of our stay for 7 nights at this property was excellent. The service was outstanding from check in to check out. We loved the servers in the restaurants, the staff who cleaned our room and the concierge staff. This location was incredible because we were steps from a dozen theaters. We felt safe every minute in this hotel. We will stay again!!
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

SAFA

2024 年 5 月に 3 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Valued Guest, We are thrilled you had an excellent stay at the New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

adriana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Valued Guest, Thank you for your gracious review of the New York Marriott Marquis. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

David

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

ZHENLI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Valued Guest, Thank you for your recent stay at the New York Marriott Marquis and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting New York. We enjoyed having you as our guest, and we hope to see you again soon. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Darren Kent、Reeds Spring

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

yue

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall very good stay. The staff and service is good, room large and clean. Location is super good, convenient for going out and having food. The only thing is it’s a little bit noisy during the weekend night.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Fernando

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kind staff. Amazing view
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that enjoyed the fantastic views of our exciting city. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Suzanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful, friendly, and helpful staff!!!
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Mauricio De Muros

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful place
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

4/10 (不満)

Alyssa

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Valued Guest, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was pleasant, friendly, and helpful. My room was exactly as expected. Clean and roomy with the view of Times Square I expected for a higher rate. I will definitely be staying there again!
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Betty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente Hotel
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Valued Guest, We are delighted you enjoyed your stay at New York Marriott Marquis. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 (良い)

Susanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good Hotel, in center of Times Square. Extremely good sight on Times Square. But a quiet, relaxing room because of the soundproof windows. (I am from Germany, so please excuse my weird English) :-)
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Donna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay! The property is very clean. The staff is friendly, helpful and professional. We had a great visit!
2024 年 5 月に 1 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Valued Guest, Thank you for the positive review and for taking the time to recognize New York Marriott Marquis. We are glad that we exceeded all of your expectations during your recent stay. We are also delighted to know how much you enjoyed our refreshing property and the excellent service provided by our staff. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Rosario

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to all amenities. There’s a small fridge and coffee maker en-suite. Very good value for money.
2024 年 5 月に 2 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at New York Marriott Marquis. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and our central location make us an excellent choice. We appreciate your business and hope to welcome you again the next time you're in the area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the middle of everything, very convenient
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Christina Nicole

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, excellent customer service! Times Square is crazy as expected but still enjoyed our time
2024 年 3 月に 5 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you for choosing to stay with us at New York Marriott Marquis and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you loved our proximity to Times Square. We are also glad that you enjoyed our well-maintained property as well as the exceptional hospitality provided by our attentive staff. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

Vladimir

良かった点 : 清潔度
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Shanise

2024 年 5 月に 1 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 (普通)

Timothy Dylan

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I was told if I spent $40 a day in the restaurant that I would not have to pay the extra $40 and it would serve as a credit which I did each and yet was charged and extra $40 each day! Not cool
2024 年 5 月に 4 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Valued Guest, Thank you for taking the time to review your stay. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your concerns with the appropriate departments, and they will look into it. We appreciate your patience and hope you will revisit us again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 (普通)

Nasr

良かった点 : スタッフとサービス、施設のコンディションと設備
Out said the property was dirty
2024 年 5 月に 1 泊滞在
Guest Services Coordinatorからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Nasr, Thank you for being our guest and for taking the time to review your stay with us. While we are glad that your overall stay was pleasant, we regret not meeting your expectations. We truly apologize for the cleanliness issues you had outside our property and are grateful for your comments. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 (非常に良い)

gerard

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located. Clean rooms. Perfect for weekend getaway.
2024 年 5 月に 2 泊滞在