施設の正面 (日没後)

ホテル リウ プラザ ニューヨーク タイムズ スクエアの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 3719 件の口コミ中 2361 件が非常に良い" "
評価 8 - 3719 件の口コミ中 813 件が良い" "
評価 6 - 3719 件の口コミ中 278 件が普通" "
評価 4 - 3719 件の口コミ中 123 件が不満" "
評価 2 - 3719 件の口コミ中 144 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

MASAKO

2023 年 1 月に 1 泊滞在

8/10 (良い)

JANNINE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great cleanliness and customer service however shower in room leaked the last 2 days of my stay. Room was a bit noisy. I could hear walking and chair being dragged in upstairs room. I could also hear all the cars and sirens.
2024 年 3 月に 4 泊滞在

8/10 (良い)

John

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
a clean, well located hotel. priced well too.
2024 年 3 月に 1 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Romaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located in a great spot. close to everything.
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Romaine,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Rosa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice decor Clean Great location
2024 年 3 月に 2 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Rosa,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

JORGE GONZALEZ-

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place and excellent attention!!
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear JORGE GONZALEZ-,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

David

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
good room and location. staff attitude throughout not the best. needs customer centric management
2024 年 3 月に 2 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear David,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Trevor

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, walking distance to main attractions and subway system. Hotel was very clean and presentable, a must stay in Times Square!
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Trevor,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Josee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

4/10 (不満)

Zayka M

出張
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
Although room appeared clean, bed sheets, throw pillows were all dirtty and stained. Found several black bugs on bed- immediately stripped bed to sanitize and sanitized the entire room.
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Zayka M,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Silke

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sehr sauberes Hotel und zentral gelegen. Trotz der Nähe des Times Squares war es sehr ruhig. Wir konnten die meisten Sehenswürdigkeiten gut fussläufig erreichen. Das Frühstücksbuffet war sehr gut und reichlich und wurde immer wieder aufgefüllt. Wir würden dieses Hotel immer wieder buchen.
2024 年 3 月に 6 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 26 日)
Sehr geehrte Silke,Vielen Dank für Ihr tolles Feedback.Es freut uns sehr zu lesen, dass Sie Ihren Urlaub genossen haben.Unsere netten Mitarbeiter werden sich freuen zu lesen, dass ihre Bemühungen gewürdigt werden.Wir hoffen, dass Sie uns sehr bald wieder besuchen werden.Mit freundlichen Grüßen!Hotel Riu Plaza New York Times SquareOnline Reputation Management

6/10 (普通)

Caitlin

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Very worn down considering it’s not a particularly old hotel. The bed was fantastic though.
2024 年 1 月に 1 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Caitlin,Thank you so much for your feedback regarding your recent stay.We are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Donna、East Tremont

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing, so friendly and helpful. The hotel is absolutely beautiful and very clean. So much staff ensuring quick service at the breakfast buffet and snacks always replenished on the 26 th floor. If I come back to New York, I would be sure to come back to the Riu.
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Donna,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Alexis Cabrera

2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Andrew、Georgetown

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Khayyan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The bathroom sink was too small. But the hotel was overall a nice and safe place to stay. The staff was pleasant and well organized.
2024 年 3 月に 1 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Khayyan,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Gregory

Close to Time Square and prices. Good breakfast and bars.
2024 年 3 月に 3 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Gregory,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull feedback will be passed on.We really look forward to welcoming you again soon, Gregory!Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

julio

2024 年 3 月に 3 泊滞在

8/10 (良い)

S J

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location in the heart of Times Square. Room was small but adequate. Very noisy area outside.
2024 年 3 月に 1 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear S J,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory. We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

nicole

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The 1 thing this hotel needs is 24 hr room service. Then it would be perfect.Breakfast is great, get downstairs early to avoid a crowd.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Leah、Mc Minnville

家族旅行, 小さなお子様連れの家族旅行
I was not impressed with the facilities; crowd management wasn't well in lobby; other guests were rude and it felt like the ikea of hotels
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Leah, Thank you for staying with us and providing us this valuable feedbackOur goal is to provide wonderful memories, and we sincerely apologize that we were unable to provide you with the exceptional stay you have come to expect from our hotel.Certainly, it is never our intent to have a guest leave and feel unsatisfied with the stay, and apologize for any inconvenience.We can assure you this is not the norm as we pride ourselves in maintaining high standards.For this reason, we take these matters very seriously, and your opinion is important to us. Please know that your comments are being addressed with our team and in case our standards have not been fulfilled at some point, additional steps will be taken to ensure we are doing all we can to serve our guests.We would wish another opportunity to better serve you on a return visit. We would like to re-earn your trust, and know we can.Kind regardsHotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Manuel

家族旅行
Excelente
2024 年 3 月に 2 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Apreciado ManuelNos hemos sentido muy felices al recibir su reseña,Para nosotros es un premio importante que nuestros huéspedes nos valoren de ese modo. Nos agradaría mucho, que repitiera su estancia en nuestras instalaciones y, poder así, ofrecerle, una experiencia, mínimamente como la recientemente vivida.¡Le animamos a que, más pronto que tarde, vuelva a visitarnos!!Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Ricardo Humberto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente opción bien ubicado
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Apreciado Ricardo HumbertoGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was modern, staff were attentive and the room was nice. Pull out couch butted right up against the mini fridge so we had to close up the couch every time we went to get a drink. Breakfast was great. The only thing I did not like was the hotel fee of $99.00. It was not expected and I felt like I was paying for all of the "free" amenities.
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Heather,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.Please be assured that we have noted your comments and will address them with the relevant departments.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Frank

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gute Lage, ausreichendes Frühstück
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Sehr geehrter Frank,vielen Dank für das tolle Feedback! Es ist uns eine Freude zu lesen, dass Sie rundum zufrieden waren und so positiv in Erinnerung behalten haben.Herzlichen Dank für Ihre Weiterempfehlung unseres Hauses auf Expedia. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Kenya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

John Callis

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing food.
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear John Callis, Thank you for sharing your experience at the Hotel Riu Plaza New York Times Square. We are so happy to hear you had a wonderful stay and we appreciate the 5 star rating! It is our hope to see you again soon!Kind Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Guy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien situé. À un bloc de Times Square. 15 minutes de marche de Central Park et du port pour une petite croisière en soirée. Le déjeuner de style buffet inclus est très apprécié.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

MARYCHU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Didn't like the putting key in elevator thing. Sometimes elevator too busy. Water in room free a nice touch. I enjoyed the Buffett breakfast included. Good location for Broadway and Times Square
2024 年 3 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Joseph,We were very happy to receive your review.It is an important reward for us that our guests value us in this way. We would be very pleased if you could repeat your stay in our facilities and thus be able to offer you an experience at least as good as the one you had recently.Please be assured that we will take your comments into consideration and address them with the relevant departments.We encourage you to visit us again sooner rather than later!!!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Jayson Dee

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, staff was very responsive and quick to our needs, nice breakfast. Called the front desk the night before we checked out they had bell hope call me right back and setup ride to airport. Highly recommend.
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Jayson Dee,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

LASAUNDRA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the esthetic and the friendliness of the staff.
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear LASAUNDRA,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Jill、PEMBROKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

Sofia

家族旅行
良かった点 : 清潔度、スタッフとサービス
Stayed in the room with three friends and was not able to connect to the Wi-Fi. Hotel created a very complicated process to get it done.
2024 年 3 月に 1 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Sofia,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

TANEYA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

6/10 (普通)

Pamela、Tallahassee

良かった点 : スタッフとサービス
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

janice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So impressed by ALL aspects of this hotel, especially the breakfast and staff
2024 年 3 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear janice,First of all, thank you for your comment and rating,We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 (普通)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No clock in the room. Room cards worked fairly well to enter room but were all too frequently impossible on the elevators. IN fact this morning when I was leaving I was stuck in the elevator for 5 minutes before I started hitting every non floor number there. Finally someone/something got me down. At 6 AM my scheduled ride to the airport was waiting.
2024 年 3 月に 5 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Robert,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 1 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Crystal,It is nice to learn we are doing a good job and it is appreciated.Thank you very much for taking the time to share your positive feedback.We look forward to welcoming you again soon.And we wish you a very happy day, Crystal!Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in was so easy and all the staff were wonderful
2024 年 3 月に 3 泊滞在
Hotel Riu Plaza New York Times Square Online Reputからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Michelle,Thank you very much for your review!We count ourselves lucky for our lovely guests. It is wonderful to learn you had a nice time.We look forward to working for you again soon, Michelle!Kindest Regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Carole、duarte

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is located in the center of Times Square walking distance to different attractions! Clean and safe area I just felt that the staff are not too friendly they all look depressed! They don’t make you feel welcome
2024 年 3 月に 2 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Carole,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a pleasant experience.It was great having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Jenniber

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Aziel、Georgetown

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Too bad they don't offer dinner...
2024 年 3 月に 3 泊滞在

8/10 (良い)

Rachel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great hotel. The staff are really welcoming. The only thing I would say is the breakfast rush / service could be improved due to the volume of people staying, but otherwise I would definitely stay here again without question
2024 年 3 月に 4 泊滞在
Online Reputation Manager からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Rachel,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Roberta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a great stay before our cruise, staff was wonderful!
2024 年 2 月に 1 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Roberta,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 (良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Robert F

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel!
2024 年 3 月に 2 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Robert F,Thank you for your comment,It is very gratifying to receive such positive feedback as yours. It is very gratifying to receive such positive feedback from you, so we can see that we are continuing our efforts to do our best.We hope that you will visit us again soon at one of our facilities and provide you with another 100% satisfactory experience.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

lisa

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I read many reviews before booking and there were many complaints about the breakfast line. I did not experience such, it was fast and delicious. I chose this hotel because of the option of the hot buffet but after staying there I would absolutely stay again because it is a great location. The rooms can be small in comparison to hotels in other cities but for my solo travel, it was perfect. Nice staff. The only complaints are 1. The shower door of my room didn't work well and every time I showered it leaked water out. 2. The security deposit takes up to 2 weeks to come back to your bank account (I still don't have mine). However, this hotel requires a 50 USD deposit for each night (which to me, seems very convenient) versus a 100-200 USD deposit each night that other hotels request. I feel that is great! Other than that, I was very happy and feeling safe as a woman traveling alone and staying at RIU Times Square.
2024 年 2 月に 3 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Stephanie,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 (非常に良い)

Gustavo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo estuvo espectacular sobre el hotel. Sin duda lo volviera a elegir.
2024 年 2 月に 4 泊滞在
Online Reputation Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Apreciado GustavoMuchas gracias por regalarnos su valoración y compartirla con los usuarios de este canal. Estamos muy contentos de saber que se ha sentido como en casa en nuestro alojamiento, así como, agradecemos también, su positiva valoración, respecto a tantos aspectos de los servicios que le brindamos durante su estancia. Por nuestra parte, seguiremos intentando mejorar y poder darle así la bienvenida muy pronto.Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager