高級寝具、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース

ヒルトン ニューヨーク タイムズ スクエアの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1333 件の口コミ中 694 件が非常に良い" "
評価 8 - 1333 件の口コミ中 300 件が良い" "
評価 6 - 1333 件の口コミ中 156 件が普通" "
評価 4 - 1333 件の口コミ中 92 件が不満" "
評価 2 - 1333 件の口コミ中 91 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Tamura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 1 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 7 日)
Tamura, it's uplifting to hear you found Hilton New York Times Square to meet your expectations. We aim to provide an excellent experience and it seems we delivered. We hope to welcome you back for another superb stay in the future.

8/10 (良い)

shinichi

2023 年 9 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 21 日)
Thank you for the great rating, Shinichi!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton New York Times Square. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 15 日)
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton New York Times Square! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 (非常に良い)

Keiichi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
アクセスが便利でスタッフも親切でとても良いです。
2023 年 7 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 5 日)
ケイイチさん、この素晴らしいレビューを共有していただきありがとうございます。ヒルトン ニューヨーク タイムズ スクエアでのご経験についてお聞かせいただき、大変嬉しく思っております。私たちのチームに関して温かいお言葉をいただき、誠にありがとうございます。私たちの一流チームの各メンバーから大切にされていると感じられたことは素晴らしいことです。私たちはお客様に温かいおもてなしと効率的なサービスを提供するよう努めておりますので、このようなお声をいただけて大変嬉しく思います。あなたの褒め言葉はやりがいを与えるだけでなく、励みにもなります。将来的には、またポジティブで楽しい経験を皆さんと共有したいと思っています。

6/10 (普通)

Takanori

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
立地は便利だが、シャワーが故障して一時使えなかった。
2023 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 3 月 21 日)
たかのりさん、フィードバックに感謝します。私たちの絶好のロケーションを高く評価していただき嬉しく思いますが、残念ながら私たちの施設があなたの期待に応えられませんでした。お客様の課題とご不便をお詫び申し上げます。今後のチームでお客様の懸念に対処いたします。よりポジティブな経験をすぐに共有する機会をもう一度与えていただければ幸いです。

4/10 (不満)

MAHIRO

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
洗面台のシンク、シャワーの排水口が詰まっており水が流れにくかった。
2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

Hitoshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 6 泊滞在

10/10 (非常に良い)

Francisco

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good
2024 年 5 月に 3 泊滞在

4/10 (不満)

Jose、Seffner

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ll be providing my review based on what’s available to be rated. Starting with the rooms; as a Hilton Hotel the room was mediocre and basic although we opted in for deluxe. The toilet seat was loose, the beds were ok, the view was supposed to be of Times Square and well by foto you can barely see anything to Times Square. The a/c unit was louder than the tv at its loudest point and you can hear every time someone flushed the toiled. Elevators also opened incredibly slow. On service; this hotel doesn’t have a grand entrance that makes you say “wow I’m staying at a Hilton” the people in the front looked like they had been working long hours and tired. We were not greeted at all. We had to figure out which way to go. Arriving at the lobby no real direction either. You have to pass thru the middle of whoever is standing in line to then fall into the waiting line. Terrible set up! Ok great you give a credit to be used at the bar but there’s gratuity included which automatically put you over your credit and those serving could care less if they get to you or greet you in a welcoming manner or much less suggest anything to drink. Why because well their tips are secured.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Jose, thank you for taking the time to share your detailed feedback. It's clear there were aspects of your stay that did not meet your expectations. The condition of the room and various disruptions you experienced are noted. It is important to us that every guest feels welcomed and receives attentive service from our team members, so it's disappointing to learn we fell short in this area. Rest assured, these concerns will be shared with the respective departments.Your feedback is invaluable as we continually strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

6/10 (普通)

Brenda、Duvall

家族旅行
良かった点 : 清潔度、スタッフとサービス
Property will be great when remodeling is complete. Staff was very nice and location was great as well
2024 年 5 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Brenda, thank you for your feedback. It is great to know you appreciated our team's friendliness and the hotel's location. We are looking forward to unveiling the completed remodel soon.

2/10 (非常に不満)

Marilou

家族旅行
Super rip off. We were given $35.00 comp , use or lose. Breakfast : $49.99/ person 7.50 gratuity 4.50 tax=$62.00-comp $35 = $27.00 for one person. COMP IS ONLY $35 per room. If you don’t want to have breakfast, you can use it for their Market . 3-4 items = $35.00 It took 4 attempts just to get coffee pods refill and yet nobody came. Staff seemed irritated while doing there job.
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Marilou, thank you for sharing your feedback. We regret that there were elements of your stay that did not meet expectations. It's concerning to hear about your experience with the dining charges and the service you encountered. Our goal is to provide an exceptional experience for all guests, and we are continuously working to improve. We appreciate your input and will take it into consideration.

6/10 (普通)

Jerrald

良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff at the front desk are not friendly. Not customer focused at all. Rooms are fine. Construction created poor access to hotel. Location is great.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 25 日)
Jerrald, thank you for sharing your feedback. It's great to hear that you found the location to be excellent and the rooms satisfactory. Your comments regarding the front desk and access to the hotel are noted. We continually strive to enhance our guest experience and value your input.

10/10 (非常に良い)

Vijay

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Vijay, thank you for your rating! The team at Hilton New York Times Square is delighted to hear you enjoyed your stay. We're looking forward to welcoming you back soon.

8/10 (良い)

Abraham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Neatness
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Abraham, thank you for your positive feedback about Hilton New York Times Square. Your kind words about the neatness of our property are appreciated. We're delighted you had a pleasant stay and hope to welcome you back soon!

6/10 (普通)

monica

良かった点 : 施設のコンディションと設備
The views really great from the window but like times square you have to like actually walk to it
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Monica, thank you for choosing our hotel for your stay. We're glad you enjoyed the impressive views from your room. We appreciate your feedback regarding the walk to Times Square and hope it didn't detract too much from your visit. Please let us know if there's anything else we can do for you in the future.

6/10 (普通)

Lawrence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Entrance we had to use was horrible and unsafe. Had only two elevators up to temp lobby level. Limited to no food service. property charges a $40 / day urban charge we had to spend daily but no restaurant or bar open. Had to use to buy junk at a cart near front desk. Hilton can do better. Room was ok except for bathroom ceiling was peeling off. Again Hilton should do better. Wish I was informed about all this when I reserved property but was not until I checked in.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Lawrence, thank you for your detailed feedback. We regret that the entrance and elevator situation, as well as the limited food service, did not meet your expectations. Your comments about the urban charge and conditions in the bathroom have been noted. We appreciate your input, which enables us to improve the experiences for our future guests.

8/10 (良い)

KARLA MARGARITA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Karla, thank you for sharing your experience at Hilton New York Times Square. We're delighted you had a good stay. We're looking forward to welcoming you back soon!

6/10 (普通)

Janelle

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Janelle, thank you for sharing your feedback. Your insights are valuable, and we hope to have the chance to provide you with an even better experience in the future. If there are specific aspects you'd like us to address, please let us know.

4/10 (不満)

Shelley

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby and restaurant are being remodeled. There’s nowhere to eat. It’s loud. Unfriendly staff.
2024 年 5 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Shelley, thank you for taking the time to share your experience. The situation with our ongoing renovations is temporary, and we appreciate your understanding during this period. We're sorry to hear that your interactions with our team members did not meet your expectations. Your feedback is valuable and will help us make improvements.

10/10 (非常に良い)

Rasheen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed my stay and will be back for sure.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Rasheen,Thank you for your feedback! The Hilton New York Times Square is delighted you had an enjoyable stay. We're looking forward to welcoming you back soon.

10/10 (非常に良い)

Charryse

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hilton Time Square gave everything I was looking for in a hotel in NYC. I plan on staying again once the renovations are completed.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Charryse, thank you for your excellent review. Hilton New York Times Square is delighted to have met your expectations. We're eagerly anticipating welcoming you back once our renovations are complete.

10/10 (非常に良い)

MEREDITH、Lincolnville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room, great location for broadway shows.
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Meredith, thank you for your positive feedback! The team at Hilton New York Times Square is delighted to hear that you enjoyed the room and found the location convenient for Broadway shows. We're looking forward to welcoming you back for another great stay.

8/10 (良い)

Raul

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Raul, it's wonderful to see your high rating for the Hilton New York Times Square! We're thrilled you had a good experience and we hope to have the opportunity to serve you again in the future.

6/10 (普通)

Nicole、unity

カップルで旅行
Pot/weed smell everywhere. Room/bathroom cleanliness could be better, buttons didnt work in one elevator. Concierge service were friendly. No notice about the 42nd entrance being closed until we walked there and a note was on the door to say we had to go to 41st street.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Nicole, your feedback is appreciated and essential in our effort to continually refine our service. We're sorry to hear about the unpleasant scent you noted and the inconvenience you experienced with elevator access. Additionally, we apologise for any aspect of cleaning that did not meet your standard. We're glad to hear, however, that our colleagues from the concierge service were able to make a positive impression. In the future, we're committed to ensuring better communication about any changes that might affect our guests’ accessibility. We hope to welcome you back under improved circumstances.

10/10 (非常に良い)

Bao chau

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
👍
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Bao, thank you for showing your satisfaction with your stay at Hilton New York Times Square. It's wonderful to see such a positive response. We hope for the opportunity to serve you again in the future.

2/10 (非常に不満)

Natalie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The tub had backed up water, the curtains were torn, and the blanket on the bed had cigarette burns on them. When the front desk was informed, all they did was bring one new blanket. I expected better from not just a Hilton brand but also one in times square.
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Natalie, we appreciate your feedback about your recent stay. We regret to hear about the issues you encountered with your room condition and the insufficient resolution from our team. Please be assured that high standards are integral to our brand, and your experience does not reflect the service we strive to offer. We'll be using your feedback to make improvements. We hope we'll have another chance to provide you with a superior stay in the future.

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Kelly, it's a delight to learn about your perfect rating for Hilton New York Times Square. It indicates you had a great stay, and our team at the hotel sincerely appreciates that. We're pleased to have provided a memorable experience worth a top-tier rating. We anticipate your next visit, eager to exceed your expectations once again.

2/10 (非常に不満)

William

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 8 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
William, we are truly sorry to hear about your recent rating. We remain committed to improving the experiences of our guests and your feedback is essential in this process. We would greatly appreciate any specific comments you could share regarding your stay. Please feel free to get in touch directly, providing us with an opportunity to understand your concerns better. We hope to have the chance to redeem ourselves in your eyes during a future stay.

6/10 (普通)

Cecy

カップルで旅行
気になった点 : 施設のコンディションと設備
El personal se portó hostil, estaban haciendo trabajos constantemente y las instalaciones limitadas
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Cecy, lamentamos saber de tu experiencia. Los problemas con la hospitalidad y las interrupciones operativas ciertamente no son indicativos de nuestros estándares de servicio habituales. Tenga la seguridad de que hemos tomado nota de sus comentarios y los pasaremos a los equipos pertinentes para su revisión. Apreciamos su paciencia y comprensión.

8/10 (良い)

Maria vreneli

Staff is alright but they won’t let you check in exactly 4pm . Room was ok but it’s dusty .
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Maria, we appreciate your comments about your recent stay at Hilton New York Times Square. Our team members strive to provide timely check-in experiences, and it's disappointing to hear about your wait time. Noted is your feedback regarding the room condition; maintaining a clean and comfortable environment is a top priority for us. We'll ensure that focus is placed on these aspects. We look forward to offering you a more seamless stay next time.

6/10 (普通)

SIYUAN

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
We appreciate you taking the time to share your feedback, Siyuan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 (良い)

dora

家族旅行
良かった点 : 設備とサービス
Good location and nice and confortable room
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Dora, it's wonderful to hear that you found our location at Hilton New York Times Square to be convenient and the room to your liking. We pride ourselves on providing comfortable and pleasing accommodations. We appreciate your feedback and look forward to your next visit.

10/10 (非常に良い)

Khuzama

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Khuzama, the team at Hilton New York Times Square is thrilled you had a wonderful stay. We hope to welcome you back for another memorable visit soon!

6/10 (普通)

Yerania L Santell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Requiere mantenimiento y modernización
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Yerania L Santell, gracias por compartir su experiencia. Lamentamos que haya encontrado aspectos de nuestro hotel que necesitaran atención y actualizaciones. Su opinión es valiosa para nosotros y nos ayuda a mejorar. Esperamos tener otra oportunidad de brindarle una mejor experiencia en el futuro.

6/10 (普通)

Dandan

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
This hotel is located in Time square, great location, in middle of everything. However the hotel is going through renovation, only one elevator is working. There restaurent is not partically working. The entry of the hotel is terrible, if you are not looking closely, you will pass it by.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Dandan, it's commendable that you recognized our prime location in the heart of the city. We appreciate the patience you exhibited during times of renovation as we continually seek to enhance our guest experience. It is regrettable to hear that you had difficulty locating the entrance and were inconvenienced by the limited availability of our elevator and restaurant facilities. Thank you for taking the time to share your feedback. It will be used as a reference in our continuous improvement efforts.

10/10 (非常に良い)

Safiullah、HAMILTON

カップルで旅行
良かった点 : 清潔度、設備とサービス
I liked how it was in Times Square. I did not like how they were doing renovations. Elevator was down a couple days, which caused lineups and delay.
2024 年 4 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Safiullah, it's wonderful to know you appreciated the Hilton New York Times Square's prime location. We understand that the renovations could have impacted your stay, and it's a regretful situation when routine improvements result in inconvenience. We appreciate your patience with the elevator issue and hope to welcome you back soon, where you can benefit from these enhancements.

2/10 (非常に不満)

Maulik

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Hotel lobby and Common areas are under construction but that is not mentioned anywhere at the time of the booking. Front desk staff was ok but it was extremely busy and only 1 maybe 2 pop up counters were open. George at the time of the check in was helpful however another lady was rude and did not seem to care when I called because it was extremely loud with construction taking place at 5:30am. I’ll avoid this place moving forward. For $400 a night you can get much better hotel in this area.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Maulik, we regret to hear about your less than satisfying experience and your disappointment with various aspects of your stay. We appreciate your positive comments about George; it's good to know that his service was helpful. Apologies for any inconvenience you may have experienced due to renovations and unexpected noise during your visit. To ensure a more enjoyable stay for all our guests, we address staffing and noise control as part of our continuous improvement process. We hope for the opportunity to give you a more enjoyable experience in the future.

8/10 (良い)

elise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The location is great , but they don’t offer parking. Some of the staffs are great but some no, breakfast didn’t have much options , I should add that hotel was under construction and we wait for elevator every single time.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Elise, thank you for sharing your experience at Hilton New York Times Square. It's delightful to hear that you appreciated our prime location. We understand that the absence of on-site parking might be inconvenient for some guests, and we're working on improving the elevators' efficiency during our renovation period. We also hear your feedback about some of our team members and breakfast options. Your remarks will guide us while enhancing our services, and we hope to impress you on your next visit.

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Charles, it's wonderful to hear that your stay at the Hilton New York Times Square was thoroughly delightful. We're always pleased to offer our guests an exceptional experience. We hope to have the pleasure of welcoming you back on your future travels.

10/10 (非常に良い)

Flavio、Lakeland

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Second time staying here. Cool place to stay with great looking rooms.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Flavio, it sparks joy to know you chose to stay again at Hilton New York Times Square and were pleased with our unique rooms. We're thrilled you found the hotel to be an engaging place for your stay and look forward to your next visit.

4/10 (不満)

Ishtiak

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Sink were broken, and the door was very much broken and hard to close
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Ishtiak, we're truly sorry to hear about the issues experienced with the bathroom facilities and the door. We'd like to assure you that our team members are dedicated to fixing such issues promptly for an improved guest experience. We hope for an opportunity to better serve you in the future.

10/10 (非常に良い)

Martina

家族旅行
Great location in time square. Easily accessible to grand central station and also very close to 42nd street subway stop. Hotel was very clean. Staff was friendly. Will stay here again.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Martina, we're delighted to hear your positive feedback about your stay at Hilton New York Times Square. It brings us joy to know that our prime location provided easy access to Grand Central Station and 42nd Street Subway Stop. We're equally thrilled to know you found our hotel immaculate, and our friendly team members made your stay enjoyable. We're already looking forward to your next visit.

10/10 (非常に良い)

Zainab

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing experience
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Zainab, it's heartening to hear you had an amazing experience at Hilton New York Times Square. We appreciate your kind words and eagerly await your next visit.

10/10 (非常に良い)

Sylvia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was very clean and spacious. Even though the hotel is under construction, the staff was very organized accommodating.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Sylvia, it's heartening to know you found the rooms at Hilton New York Times Square to be both neat and expansive. We're proud of our team members for maintaining their organization and guest-focused approach despite ongoing improvements. Your encouraging words fuel our dedication to providing an exceptional stay. Thank you!

4/10 (不満)

Philippe

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Personnel très désagréable, hormis le personnel en charge du ménage et des bagages. Le "petit déjeuner" est une grosse arnaque, à ne surtout pas prendre. Les chambres sont très confortables et l'emplacement parfait pour les balades.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Philippe, c'est décevant d'apprendre que vous ayez trouvé certains aspects de votre séjour peu satisfaisants. Votre insatisfaction quant à l'offre du petit-déjeuner et au comportement de certains membres de notre équipe est regrettable. Sur une note plus positive, il est réconfortant de constater que nos services d'entretien ménager et de manutention des bagages, le confort de nos chambres et notre emplacement privilégié répondent à vos besoins. Nous transmettrons certainement vos réflexions à notre équipe pour garantir que nous nous améliorons et offrons une meilleure expérience à l'avenir.

8/10 (良い)

Lorena

2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Lorena, thanks for choosing the Hilton New York Times Square. It's heartening to know that your stay was enjoyable. We hope to have the pleasure of welcoming you back again soon for another great experience.

8/10 (良い)

Ewelina

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for this lovely rating, Ewelina!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton New York Times Square. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

Ivette

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Ivette, thank you for choosing the Hilton New York Times Square for your stay. It's wonderful to see your high rating for us and we hope your visit was filled with great moments. We eagerly look forward to welcoming you back in the future. Safe travels!

6/10 (普通)

HASEEB

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
We appreciate you leaving your feedback with us, Haseeb.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 (良い)

Raymundo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Desayuno muy caro considerando el menu que dan
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Raymundo, es maravilloso ver tu calificación de servicio para el Hilton New York Times Square. Agradecemos sus comentarios sobre el precio del desayuno en relación con la selección ofrecida. Para nosotros es importante ofrecer un valor excepcional a nuestros huéspedes. Su comentario nos ayudará a evaluar nuestras ofertas y estructura de precios. Le agradecemos que nos haya elegido y esperamos volver a ser su anfitrión en el futuro.