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Reviews of Hilton Garden Inn NYC Financial Center/Manhattan Downtown

4 out of 5
Hilton Garden Inn NYC Financial Center/Manhattan Downtown
6 Water St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 892 out of 1498 reviews" "
Rating 8 - Good. 388 out of 1498 reviews" "
Rating 6 - Okay. 129 out of 1498 reviews" "
Rating 4 - Poor. 46 out of 1498 reviews" "
Rating 2 - Terrible. 43 out of 1498 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to subway transit and the downtown core. Clean room with good dining available in the hotel
Stayed 7 nights in Apr 2024

10/10 Excellent

Subramanian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions and subway. Walking distance to Financial district.
Stayed 1 night in May 2024

4/10 Poor

Marvia

Liked: Cleanliness, property conditions & facilities
The ice machine was extremely loud and it interrupted my sleep through out the night. I believe it was broken, so it was making a banging loud noise throughout the night. Unfortunately this led to a night of tossing, turning and a unrestful sleep. I spoke with the manager, Shantel and explained I the lack of quietness and lack of sleep and she has agreed to refund one night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, friendly staff. Good breakfast range.
Stayed 4 nights in May 2024

6/10 Okay

Daniella

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean and comfortable enough. The room was a reasonable size by NYC standards, the bed was comfortable, the wifi worked, it was quiet, and they pasted out free bottles of water at the front desk (another big prek when in NYC). The location was great if you're looking to stay down town. I think it was overpriced for what it was but, it was fine.
Stayed 2 nights in May 2024

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, staff & service
Like most NY hotels, the rooms are small. Loved the location, easy subway access. Quieter area of manhattan which was nice at night
Stayed 5 nights in Mar 2024

8/10 Good

Kenneth

Traveled with group
We had a very ice stay. The hotel was clean and the staff were nice. Special thanks to Ann at the front desk & Fernando at the bar.
Stayed 2 nights in May 2024

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it’s pretty close to world trade center. Shower is also nice, hot water too. Im a germaphobe and hate staying in hotels but overall I felt pretty safe in this hotel.
Stayed 3 nights in May 2024

4/10 Poor

Jean, Central Islip

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old building
Stayed 4 nights in Feb 2024
Response from Hotel Team on May 14, 2024
Thank you for your feedback!

6/10 Okay

Phyllis Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are on the smaller side
Stayed 1 night in May 2024
Response from Hotel Team on May 14, 2024
Thank you for your feedback!

8/10 Good

Dylan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Hotel Team on May 14, 2024
Thank you for your feedback!

10/10 Excellent

SeoJeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable 5 day stay at Hilton. The staff are accommodating and the location is extremely convenient.
Stayed 5 nights in May 2024
Response from Hotel Team on May 13, 2024
Thank you for your feedback!

8/10 Good

Debra

Business traveler
Liked: Amenities
Functional hotel for business with friendly and helpful staff and good basic facilities.
Stayed 4 nights in May 2024
Response from Hotel Team on May 13, 2024
Thank you for your feedback!

4/10 Poor

Janet

AC/heater didn’t work. Coffee maker had old standing water that wouldn’t drain, fruit flies in the bathroom, and someone else’s pubic hair in the shower. Bad experience.
Stayed 4 nights in May 2024

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, quiet hotel with lovely staff!
Stayed 3 nights in May 2024

10/10 Excellent

Ada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good sport. The entrance it’s easy to miss. The room was nice and quiet.
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location. Lovely room
Stayed 4 nights in Apr 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the one night I stayed.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Roger, Sevenoaks

Stayed 4 nights in Apr 2024

8/10 Good

Dorothy

Liked: Staff & service, property conditions & facilities
It was good, had a good time.
Stayed 4 nights in Apr 2024

10/10 Excellent

Minh Tri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Faaizah

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Maristela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant at reception Martin is a great professional. Super impressed with his professionalism. Thank you.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yamile

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location, close to the subway and lots of pubs and restaurants, nice property too.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elvira

Stayed 2 nights in Apr 2024

10/10 Excellent

Laurent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

8/10 Good

YAOAN

Stayed 2 nights in Apr 2024

2/10 Terrible

Cristian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was so dirty, the bed, the sheets was dirty, I won’t go again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaylei

Liked: Cleanliness
Fabulous holiday
Stayed 5 nights in Apr 2024
Response from Hotel Team on Apr 28, 2024
Thank you for your review!

10/10 Excellent

Lashae

Liked: Property conditions & facilities
This property was perfect! From the staff to the cleanliness of the hotel compared to other hotels in NYC. The staff were very welcoming and always had great attitudes, especially Nikita from the front desk! She was awesome to work with and quick. The second floor bar was very convenient if you’d like to eat or get a quick drink before heading out ( Reimy is a wonderful bartender).For the women who are solo travelers, I stayed here for my 31st birthday and they made me feel special. I had a wonderful stay and will recommend to friends !! Thank you guys !
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful desk service. They offer complimentary water bottles!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Close to major attractions and subway stations. Not much noise in the night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ablat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Gjoa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I’d like better recycling systems But staff were awesome
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seemed to be fairly new and modern. Ideally placed for Battery Park and Subway stations within easy walking distance. Buffet breakfast wasn't included in the price and is a little expensive for what you get but that wasn't a deal breaker for me. Would definitely consider staying here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if a bit noisy. Staff are nice and very helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how safe the area is and it’s right bye the water beautiful view! Close to the South St., Seaport to go shopping.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was for the most part fantastic.The man in charge of the lobby coffee was not particularly pleasant, but the rest were very good. The front desk staff when we arrived were the best ever. We arrived about 3 hours before check in to drop off our bags. Instead the man in charge looked for two rooms near each other that were ready for occupation. He found them and we got in early. All the front desk staff proved to be extremely helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heidi on Apr 14, 2024
Thank you so much for your wonderful review!!

10/10 Excellent

Shanaye, Kansas City

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was in the perfect location for the subway and walkable to sightsee.
Stayed 4 nights in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

4/10 Poor

Mirabelle

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel has a lot of maintenance issues and needs to be upgraded
Stayed 5 nights in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

6/10 Okay

Keerthana

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Madonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Quick walk to the ferries, subway and Wall Street. Friendly staff allowed us early check in. Water took a while to heat up but room was fairly clean. Good place to stay if planning to do some things around the financial district.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 11, 2024
Thank you for you feedback!

10/10 Excellent

Griselda

Stayed 3 nights in Apr 2024
Response from Hotel Team on Apr 29, 2024
Thank you for your review!

10/10 Excellent

Nicholas

Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the location and the staff were all amazing
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you for your feedback