Housekeeping never clean up my room, so I called for cleaning but nobody came. Finally, i directly went to the front lady to clean up my room, but still nobody came.
Additionally. this hotel never accept customers before 3pm not like other hotels, Every time very crowded with the luggage at the front.
Fed up witi MTS.
Go back to Sofitel, Mariott Marqis. or Double tree.
Dirgusting hotel in the world.
hideshi
2/10 (非常に不満)
Pia
カップルで旅行
2024 年 5 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I made reservations in December for a family event in May. When I went to check in, they told me my reservation was canceled because my credit card was declined. A blatant lie. Also I never received a notice that it was canceled. They then proceeded to tell me that they were sold out, but could offer me a lesser room at the same rate - a room with curtains falling off the window, pictures pulled off the wall, the bathroom a wreck. I totally got scammed! It’s too bad because the hotel is in such a convenient location. I guess that is how they get away with doing what they do. Welcome to NYC!
Pia
2024 年 5 月に 2 泊滞在
4/10 (不満)
Luis、Bogota
2024 年 4 月 1 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Luis
2024 年 3 月に 9 泊滞在
10/10 (非常に良い)
Audrey
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
J'ai adoré tout le fonctionnement de l'hôtel. Nous avions réservé pour la chambre exécutive qui était formidable! J'ai adoré les vallets super sympathiques. J'ai eu un petit pépin avec mon rideau de chambre, le temps d'un instant, ils sont venus le réparer. J'ai adoré mon séjour en famille à cet hôtel.
Audrey
2024 年 3 月に 2 泊滞在
6/10 (普通)
Beatriz
2024 年 1 月 28 日
良かった点 : 清潔度、施設のコンディションと設備
Beatriz
2024 年 1 月に 5 泊滞在
8/10 (良い)
Elizabeth
家族旅行
2023 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only drawback I had was that we were on the 18th floor and the 19th floor they had it under construction, they had an incredible noise doing work, we called to complain and they told us that they couldn't stop, that's not right on their part because you don't go to a hotel for that
Elizabeth
2023 年 12 月に 3 泊滞在
4/10 (不満)
Kathleen
2023 年 12 月 23 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Kathleen
2023 年 12 月に 3 泊滞在
6/10 (普通)
Christopher、Harrintgon Park
グループ旅行
2023 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス
I’ve seen some really bad reviews about this hotel and it really ain’t as bad as what people are saying. The lady that checked us in went above and beyond to ensure our stay was memorable. There is only 1 lift to the 18th floor but I never had to wait long for it to come. The room was comfortable and clean. The only downside is there isn’t any chairs/table in the room. No glassware, no fridge or any amenities that are useful. There was a little mold on the ceiling in the bathroom as well and the fixtures are a little worn. Other than that, the hotel was fine.
Christopher
2023 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2023 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lack of hot water
My only complaint was no hot water for a shower in the morning!