部屋からの景観

クラウン プラザ タイムズ スクエア マンハッタン IHG ホテルの口コミ

3.5 out of 5

口コミ

8.2

とても良い

評価 10 - 1855 件の口コミ中 888 件が非常に良い" "
評価 8 - 1855 件の口コミ中 461 件が良い" "
評価 6 - 1855 件の口コミ中 262 件が普通" "
評価 4 - 1855 件の口コミ中 131 件が不満" "
評価 2 - 1855 件の口コミ中 113 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Akino

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Akino, thank you for sharing your rating of Crowne Plaza Times Square Manhattan. We're delighted to see that you had a satisfying experience with us. We hope to welcome you back for an even more fantastic stay in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Wataru

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Wataru, it's wonderful to hear that you had a great experience at Crowne Plaza Times Square Manhattan. We appreciate your rating and hope to welcome you back soon for another memorable visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Shunsuke

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was somewhat outdated but the location and overall service outweighs that problem. Plus, even if it’s old I did not experience any inconvenience.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Shunsuke, thank you for sharing your impressions of your stay at Crowne Plaza Times Square Manhattan. We're pleased to hear that our prime location and the service provided by our team members enhanced your experience. It's comforting to know that any aspects of the room you found outdated didn't interfere with your overall stay. We will keep refining our offerings based on feedback like yours. We look forward to your next visit!Warm regards,Alex K.Social Media Manager

6/10 (普通)

RENA

家族旅行
タイムズスクエア近くてよかったです。 スリッパがあるといいなと思います!
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 1 日)
レナさん、ご意見を共有していただきありがとうございます。タイムズスクエアの近くに位置する当ホテルの立地をご了承いただきありがとうございます。スリッパに関するお客様のご意見に注目し、フィードバックに基づいてお客様の快適性の向上に継続的に努めます。今後ともよろしくお願いいたします。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Yukiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Noisy and crowded area, which I do not prefer to.
2023 年 11 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 21 日)
Yukiko, thank you for your feedback. While the Crowne Plaza Times Square Manhattan tends to be lively due to its prime location, we understand that some guests might prefer a quieter atmosphere. For your future stays, we recommend asking for a room on a higher floor away from the crowd. We appreciate your input and strive to ensure each guest has a unique, enjoyable experience.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Tomohiko

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーからお湯が時間によってでないです。 エアコンをつけても部屋の温度が上がらなかった。
2023 年 10 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 20 日)
智彦様、シャワーと室温に関してご迷惑をおかけし、誠に遺憾に存じます。私たちは、快適な滞在のためのこれらのアメニティの重要性を理解しており、将来的にはそのような状況を確実に回避したいと考えています。次回またお越しいただく際には、お客様にご満足いただけるよう当社の取り組みをお見せできることを願っております。皆様からのフィードバックを大変重視しております。Warm regards,Alex K.Social Media Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地がとても良かったです。 空港から電車と地下鉄でのアクセスも良く、駅からも近かったです。 タイムズスクエアやブロードウェイもとても近く、夜遅くても全く問題なく過ごせました。 冷蔵庫や水のペットボトル、歯ブラシはありませんでした。 古い建物なので、他の部屋のドアの閉まる音は少し気になり、掃除は行き届いてはいませんでしたが、寝るだけでしたので、問題ありませんでした。
2023 年 9 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 30 日)
タイムズスクエアとブロードウェイに近い当ホテルの一等地の利便性を高く評価していただき、大変嬉しく思います。空港や交通機関に近い当ホテルがお客様にとって有益であったことを嬉しく思います。お部屋に冷蔵庫、水筒、歯ブラシが不足しており、ご不便をお掛けしてしまい誠に申し訳ございませんでした。歴史ある建物の構造により音が聞こえる可能性があり、これに関連して不快感を与えてしまったことをお詫び申し上げます。すべての部屋が徹底的に清掃されていることを確認しますが、このようなご経験がなかったことをお詫び申し上げます。ご理解のほど、よろしくお願いいたします。またご満足いただけるご滞在ができるよう、またのご利用をお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

DAISUKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
地下鉄駅から大変近く便利でした。
2023 年 8 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 2 日)
素晴らしいレビューをありがとう、ダイスケさん!クラウン プラザ タイムズ スクエア マンハッタンで楽しい時間をお過ごしいただけたことを嬉しく思います。私たちはお客様の幸せと満足を大切に考えており、一等地にあることを高く評価していただき大変嬉しく思います。多くの素晴らしい観光スポットに近い当ホテルをお客様が利用してくださるのを嬉しく思います。またのお越しをお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms need upgrading but location was great and staff were amazing!
2024 年 5 月に 3 泊滞在

8/10 (良い)

Sandra

家族旅行
We definitely liked the location of the hotel. I know this is hard to fix but we really thought it needed better lighting. A ceiling light or something. Also maybe have an extra blanket or two in the closet. Thank you.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel to stay at for a trip to the city. Times Square, dining, shopping and the theater are in walking distance.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Ciudi Lizzette Ruiz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a good experience
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Ciudi Lizzette Ruiz, we're thrilled you had a good experience at the Crowne Plaza Times Square Manhattan. It's always our aim to provide our guests with a memorable stay. We hope to welcome you back again soon for an even better experience. Safe travels!Warm regards,Alex K.Social Media Manager

6/10 (普通)

Traci

家族旅行
Too many additional fees. The property could use overall updates inside. New paint, furniture, opening back of restaurants
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Traci, we appreciate your feedback about your recent stay. We're sorry to hear that the extra charges and our current décor didn't quite meet your expectations. Your comments about potential renovations and the reopening of our dining establishments are noted for future improvements. We hope to have another opportunity to serve you better in the future.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Ashish

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right in center of Times Square. Tourists coming to visit NY must stay here.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Ashish, it's wonderful to hear that you appreciated the central location of Crowne Plaza Times Square Manhattan. We agree, it truly is an ideal spot for anyone hoping to experience all the vibrancy that New York has to offer. We hope to welcome you back in the future for another fantastic stay.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Brian

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Fair at best
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Brian, it's unfortunate to hear that your recent stay didn't fully meet your expectations. We appreciate your feedback and will use your comments to help improve our overall guest experience. We hope to have the opportunity to better serve you in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

cynthia paula、North Miami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place, clean, tidy and super confortable
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Cynthia, we're thrilled to hear that your stay at Crowne Plaza Times Square Manhattan met your expectations in terms of cleanliness and comfort. Thanks for your wonderful feedback. We hope to see you again on your next visit to New York City.Warm regards,Alex K.Social Media Manager

8/10 (良い)

OLUWADAMILOLA、Northyork

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Oluwadamilola, thank you for choosing to stay at Crowne Plaza Times Square Manhattan. We're pleased to know that you had a satisfying experience and we thank you for rating us. We always strive to make the stay of our guests memorable and your feedback encourages us to do even better. Looking forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Christy

家族旅行
The staff was excellent, friendly and resourceful , my mother enjoyed her 75 birthday
2024 年 5 月に 3 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 7 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

4/10 (不満)

Sadia、burnsville

気になった点 : 清潔度
Room has no refrigerator and microwave. Standard size bed are very small size for two people. Motel 6 or Motel 8 nowadays provide better beds & refrigerators, microwaves. Cost is very heigh
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Sadia, we appreciate your feedback. It's unfortunate to hear that our rooms' amenities did not meet your expectations. We aim for all our guests to have a comfortable stay, and it seems we missed that mark on your visit. Should you choose to stay with us in the future, we offer different types of rooms that may be more to your liking. Price is often reflective of our location and the premium services we offer. We hope you give us another opportunity to improve your impression.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Jian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It went well
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Jian, it's wonderful to read that your stay at Crowne Plaza Times Square Manhattan went smoothly. We value your feedback and are thrilled to hear that your experience was a positive one. We look forward to welcoming you back in the near future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Mosalam

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the hotel location, and the spotless rooms are big.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Mosalam, we're thrilled to hear that you enjoyed your stay at Crowne Plaza Times Square Manhattan. Our prime location, alongside our spacious and immaculate rooms, are certainly highlights that our esteemed guests appreciate. We are grateful you chose us for your stay and we look forward to hosting you again soon.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Shufeng

Convient to access to a lot of attractions
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Shufeng, thank you for highlighting the benefit of Crowne Plaza Times Square Manhattan's strategic location. It is great to hear that you enjoyed the convenience of being within proximity to numerous attractions. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 7 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

2/10 (非常に不満)

Michael、Limoges

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had to move rooms 3 times due to different issues. Even earplugs don’t help the noise situations. Safe malfunctioned took over 1.5 hours to get someone to get out our passports. There are no standards here for an IHG Crowne. Please stay elsewhere.
2024 年 4 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Michael, it's disheartening to read about your experience. The reported issues regarding room swaps and the lengthy wait time to address the safe malfunction are certainly not typical, and our team members strive to provide a seamless stay for our guests. Additionally, while the location presents certain challenges with ambient noise, we are always exploring ways to improve. We're sad to hear we weren't the right fit for you and your feedback is taken seriously to improve our service.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Timothy, it is wonderful to hear about your fantastic experience at Crowne Plaza Times Square Manhattan. We strive to offer our guests a top-notch stay and your feedback is very much appreciated. We hope you'll join us again in the future.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Hari

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Hari, it's regrettable to hear your recent experience did not meet expectations. Without specific feedback, it's difficult for us to understand exactly where we fell short. If you have time, we'd appreciate any insights you can provide to help us continually enhance our services.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Stine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 6 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

8/10 (良い)

Elizabeth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was right in the heart of Times Square. Most things were walking distance from 5-15 min walk. One to two blocks to subways. We had a Times Square view room and is was not too loud at night. Room was cleaned everyday that we were there and fresh towels were given everyday. We had a lovely room attendant. They do charge a 40 dollar resort fee every night but we were aware of that fee before booking which is charged at check out. The water pressure was good and breakfast was sold in the morning.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Elizabeth, thank you for your kind words about the location and cleanliness of Crowne Plaza Times Square Manhattan. It's great to hear you appreciated the convenience and tranquility of our Times Square view rooms and our diligent room attendants. We're glad that you were informed about the resort fee in advance and enjoyed the amenities of the hotel such as the breakfast and good water pressure. We strive hard to provide our guests with a memorable experience and your feedback is greatly appreciated. We look forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Thanks for the amazing rating, Gregory!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Crowne Plaza Times Square Manhattan!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Ravi Kiran

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s right at the Times Square and they have valet parking for $75 night
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Ravi Kiran, it's delightful to know that you appreciated the convenient location of Crowne Plaza Times Square Manhattan. Our aim is to provide seamless experiences, and we're happy that our valet parking service met your expectations. We look forward to welcoming you back for another delightful stay.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Linda

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Linda, thank you for choosing Crowne Plaza Times Square Manhattan for your stay! We're glad to hear that your experience met your expectations. Your rating serves as an encouragement to our team who strive to provide memorable stays for our guests. Looking forward to having you as our guest in the future.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Caroline

家族旅行
気になった点 : 施設のコンディションと設備
Could not adjust the heat or air conditioning for the entire stay. The room was extremly hot and made sleeping very uncomfortable. We were told thay we would eeceive complimentary water; there was none provided.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Caroline, it's regrettable you had difficulty with your room's temperature control and that it affected your comfort during your stay. Likewise, the absence of complimentary water which you anticipated appears to have been an oversight. We always strive for guest satisfaction, and your comments will be taken into account as we work to improve our service. Just know we're committed to making your next stay more enjoyable.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Akiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is wonderful. The staff is very nice. The only disappointments are no refrigerator and the toilet water is running all the time and makes noise. Anyway, I will choose to stay again.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Akiko, it's splendid to hear that you appreciated the fantastic location and courteous service from our team members at Crowne Plaza Times Square Manhattan. We regret any inconvenience caused by the lack of a refrigerator and an issue with the bathroom. We're glad to hear that despite these slight hiccups, you would choose to stay with us again. As we continually strive for excellence, your feedback is greatly valued and will be shared with our team for improvements. Thank you for your review and we eagerly await your return visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Milady

2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Milady, thank you for choosing Crowne Plaza Times Square Manhattan and for taking the time to share your rating. We hope to exceed your expectations and provide an even more enjoyable experience during your next visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Shevonne

家族旅行
Staff friendly and welcoming…convenient location
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Shevonne, it's great to hear that you found our team members friendly and welcoming at the Crowne Plaza Times Square Manhattan. We're elated that you appreciated the convenience of our prime location. On your next visit, we hope to make your experience even better.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Carlos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Carlos, it's wonderful to hear you enjoyed your stay at Crowne Plaza Times Square Manhattan. Your mention of the cleanliness of our establishment is a testament to the hard work our team members put in. We hope to host you again in the future.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Susan

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Stay was pleasant but most times when we went to shower there was no hot water
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Susan, we appreciate your feedback regarding your visit. It's unwelcome news to hear about the challenges you faced in terms of the shower temperature. Our team is looking into the issue to prevent this situation from happening in the future. Despite this, we're glad to know your stay was pleasant and hope to have the chance to provide an even better experience on your next visit.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay for our honeymoon. Quieter than expceted
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Rebecca, congratulations on your recent wedding! We're thrilled to know the Crowne Plaza Times Square Manhattan exceeded your expectations for a peaceful honeymoon stay. Thank you for your review and we can't wait to host you again for future joyous occasions.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Alix

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was great, wish there had been a fridge in the room, but other than that, it was a great place for our Manhattan visit. Very central to shopping, dining and experiences!
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Alix, it's wonderful to hear that the Crowne Plaza Times Square Manhattan centrally located suited to your Manhattan visit. We appreciate your feedback regarding the room amenities and will utilize it as part of our ongoing efforts to enhance our guest experience. We look forward to welcoming you again during your next visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Justin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Justin, we're thrilled to see your positive rating for Crowne Plaza Times Square Manhattan. We hope your stay was enjoyable and memorable. Your feedback is paramount and we look forward to welcoming you back in the future. Safe travels.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 1 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

8/10 (良い)

Tina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service was great! Very helpful staff. Location was also perfect. Noise could bother you a bit possibly Food was good
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Tina, it's wonderful to hear that you appreciated the customer service provided by our team members at Crowne Plaza Times Square Manhattan. We're also glad our central location contributed positively to your stay, and you enjoyed our culinary offerings. Your feedback regarding the noise has been noted, and we endeavor to continue balancing our lively surroundings with peaceful accommodations. Looking forward to your next visit.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 4 月に 2 泊滞在
JVAからの返信 (投稿日 : 2024 年 4 月 28 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

6/10 (普通)

Marianne

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
I loved the location of this hotel. I tried unsuccessfully several times to order room service. Ended up ordering from a restaurant a ccouple blocks down and walked over to oick ot up. Really looking forward to room service and they never answered or called back when I left a message.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Marianne, it's heartening to know you appreciated the prime location. However, it's unfortunate you faced challenges with our dining services. Rest assured, we're working to improve our response times for more efficient service. Thank you for your patience and we hope to have the opportunity to impress you in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Laurent

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Notre séjour s'est très bien passé, dommage que le personnel ne fasse pas d'effort pour parler français même un tout petit peu.. L'hôtel est très bien situé et très calme, nous étions au 36ème étage. L'hôtel était très propre malgré le côté "vieillot"
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Laurent, je suis ravi de savoir que vous avez passé un agréable séjour au Crowne Plaza Times Square Manhattan. Nous apprécions sincèrement votre reconnaissance de notre emplacement stratégique, de notre ambiance paisible et de notre propreté impeccable. Nous avons pris note de vos commentaires concernant l'assistance linguistique et ils sont vraiment précieux. Nous aspirons à une équipe diversifiée et multilingue, afin de garantir que nous répondons à tous les besoins de nos clients. Votre remarque guidera certainement nos efforts d’amélioration continue. Nous espérons que vos voyages vous ramèneront dans la ville animée de Manhattan, nous permettant ainsi de vous servir à nouveau.Warm regards,Alex K.Social Media Manager

6/10 (普通)

kyle

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
No hot water for shower. Absolutely not acceptable
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Kyle, we regret hearing about your bathing experience. Hot showers are indeed a fundamental part of any stay and it's disappointing you faced this issue. Your feedback has been noted and we are working on ensuring this isn't a recurring problem. We hope you might consider giving us another chance on your next trip.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Rene

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great job wiyh suggestion
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Rene, thank you for your positive feedback. It's a delight to hear that you found our recommendations to be of great help during your stay at the Crowne Plaza Times Square Manhattan. We aim to make every guest's experience special and hope to welcome you back soon.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

LaDonna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice size room
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
LaDonna, thank you for choosing Crowne Plaza Times Square Manhattan and sharing your feedback. We're delighted to know you appreciated the room size. We eagerly anticipate your next stay with us.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Carlleen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the place to stay when visiting Times Square or the theaters.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Carlleen, we are thrilled to know that Crowne Plaza Times Square Manhattan served as an ideal location during your visit to Times Square and the nearby theaters. We appreciate your high praises and look forward to hosting your next visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

MICHELINE AFIF

カップルで旅行
良かった点 : 設備とサービス
I LIKE THIS HOTEL A LOT, EVERY YEAR I GO THERE ALTHOUGH I WOULD LIKE TO CHANGE THE ATMOSPHERE, IT'S A GOOD LOCATION, BEAUTIFUL VIEW, QUIET, YOU CAN GO TO ALL THE MAIN DIRECTIONS ON FOOT BUT ONE THING TO REMEMBER THE CLEANING N IT IS NOT PERFECT IT IS TO REVIEW, VERY IMPORTANT. THE SAME FOR BREAKFAST THE BAR IS TOO SMALL, YOU HAVE TO QUEUE LONG TO BE SERVED, THE STAFF BEING VERY COOL
2024 年 4 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Micheline, we're thrilled that you appreciate Crowne Plaza Times Square Manhattan's prime location, scenic views, and tranquility. We truly value your repeat visits. Quite regretful to hear about your experiences with housekeeping and the breakfast bar. Please be assured that we're dedicated to further improve these areas to provide an exceptional experience. Your feedback regarding our team members' response time has been noted too. Thank you for your useful comments. We are looking forward to seeing you again soon.Warm regards,Alex K.Social Media Manager