2 か所のバー / ラウンジ、屋上バー

アリズ ホテル タイムズ スクエアの口コミ

4 out of 5
アリズ ホテル タイムズ スクエア
310 W. 40th Street, New York, NY

口コミ

8.0

とても良い

評価 10 - 1009 件の口コミ中 461 件が非常に良い" "
評価 8 - 1009 件の口コミ中 252 件が良い" "
評価 6 - 1009 件の口コミ中 127 件が普通" "
評価 4 - 1009 件の口コミ中 86 件が不満" "
評価 2 - 1009 件の口コミ中 83 件が非常に不満" "

8.6/10

清潔度

8.0/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

KOICHIRO、Kawasakicity

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルは高層で細長い狭いホテルで、部屋も狭いですが綺麗で清潔です。 場所もマンハッタンまで徒歩5分で地下鉄入口も目の前でアクセスは抜群ですが、ゴミはかなり散らばってます。他の4つ星ホテルと比べてコスパはとてもいいです。
2023 年 8 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Koichiro, Thank you for choosing to stay with us at Aliz Hotel Times Square. We are glad to know you overall had a pleasant stay and that our clean facilities, along with the convenient location, enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Warm Regards, Jessica MatthewsGeneral Manager

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、客室の快適度
トイレの配管の匂い
ホテルのサービスは特に問題ありませんでしたが、トイレの配管の匂いがひどくて、部屋中に充満していたのにはまいりました。
2023 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear Guest, Thank you for choosing to stay with us. We appreciate your honest feedback and apologize for the inconvenience you had due to the maintenance issues you mentioned. We have shared your comments with our team to ensure necessary actions are taken. We hope you will consider a return visit so we can show you the hospitality we are known for providing. Thank you again for being our guest.Warm Regards, Jessica Matthews,General Manager

8/10 (良い)

kinuyo

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
フロントがいまいち親切ではない
2022 年 12 月に 7 泊滞在

8/10 (良い)

Büsra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 4 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Büsra, Thank you for the lovely review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to New York City perfect. Thank you for choosing Aliz Hotel Times Square. We look forward to welcoming you back soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Ever

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel near time square
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Ever, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to Times Square. Thank you for choosing the Aliz Hotel Times Square! We hope you will make the same choice when your travels bring you back to the city.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Kettely

良かった点 : 清潔度、スタッフとサービス
Parking is 2 blocks away, valet is available but no in and out privileges.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Kettely, Thank you for your recent stay at our hotel. Please accept our apologies for the parking inconveniences you encountered. We understand your frustration and are grateful for your patience. On your next visit to our hotel, please advise our front desk staff so we can help you with this situation. We would love the opportunity to welcome you back. Safe travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Margaret

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to everything!
2024 年 4 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback and are delighted you enjoyed the proximity of the hotel. We look forward to the opportunity of accommodating you. Have a wonderful day.

6/10 (普通)

Jessica

家族旅行
良かった点 : 清潔度
Home was disappointed housekeeping never came despite having light on. We also couldn’t get ahold of the front desk to get a blanket at night by phone.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Jessica, We are sorry to read about your experience regarding housekeeping. While we regret any inconvenience you encountered, we appreciate your feedback. Please know that we will share these issues with our team. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Rebecca、CAMBRIDGE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is very nice and hotel staff is super friendly and helpful. The hotel is adjacent to Times Square which makes it super convenient, but also a little gritty at night.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Rebecca, We are delighted you found Aliz Hotel Times Square to be very nice, with super friendly and helpful staff. Our convenient location adjacent to Times Square offers easy access to the city's excitement, although we understand the vibrant atmosphere can be different at night. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Leonardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Leonardo, Thank you for choosing the Aliz Hotel Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Deborah

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, clean rooms, walkable to Times Square.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Deborah, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. We are glad you were pleased with the cleanliness of your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It is delightful to know our prime location, which is close to Times Square, ideally suited to your plans. On behalf of everyone here at the Aliz Hotel Times Square, we invite you to stay with us again!Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

christie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Christie, We are incredibly pleased you enjoyed your stay at Aliz Hotel Times Square and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit NYC.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Theully

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I thoroughly enjoyed our stay here. The hotel's location was incredibly convenient, allowing easy access to various attractions within walking distance. There was no shortage of activities around the hotel to keep us entertained. Moreover, the staff were exceptionally friendly and accommodating. The hotel is very busy with a lot of people going in and out.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Theully, We appreciate you taking the time to review your stay and for the generous words about our Aliz Hotel Times Square. We are happy that our staff were able to make this right for you. Our location is one of our best assets. Thank you for pointing out how close we are to many of NYC attractions, restaurants, and shopping venues. It is great to know you and your family had an outstanding visit, and we hope your wonderful experience will bring you back again soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Iam Jyezear

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was good here i just don’t like how you would have to pay 80 dollars for valley and if u take it out u have to pay another 80 dollars to put it back in.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Iam Jyezear, Please accept our gratitude for taking the time to review your stay at Aliz Hotel Times Square. Like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Yigit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
PERFECT, I HAVE A GIRLFRIEND NOW BECAUSE OF ALIZ HOTEL. THANK YOU SO MUCH.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Yigit, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Elvis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place
2024 年 4 月に 2 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Elvis,Thank you for choosing Aliz Hotel Times Square. We are delighted you enjoyed your stay with us and appreciate you taking the time to hare feedback. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day.

10/10 (非常に良い)

nialena

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for our family of 4 (1 year old & 3 year old) in NYC for Eid for 24 hours. The room was spacious for NYC standards. Clean. We’ll designed. Mirrors on walls so it didn’t feel crammed and we got the city view king room and the view was worth it seeing my son standing at the window as high as the birds in awe. Staff was nice and the breakfast was really good. Had flavor and seasoning and they had turkey sausage as an alt to bacon. They gave us a $25 poker chip and some free drink tickets upon check in. We don’t drink and didn’t make it to the rooftop bar (really wanted to see the view). But we were able to use the chip to pay for one person for breakfast plus my Expedia membership gave us free breakfast for one person so it was great rolling out of bed and eating buffet style for free. Fyi they said the rooftop bar is 21 but they do have viewing hours from 1-3pm so we could’ve taken the kids if we stayed a little after check out. I also loved that their check in is 3pm (not later) and check out is noon (not earlier) as I know lots of hotels have been giving less time lately. We had a great stay and walked all around Times Square twice cause it’s just that close! Would definitely book here again!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Nialena, We are very glad you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Derick

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our Valet Vincent who grabbed our bags was the best around the world..we have traveled 19 different countries and never met such accommodations. Give this man a raise. Top Tier
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Derick, Thank you for choosing to stay with us and for taking the time to leave your rating. We're delighted that our valet, Vincent, made a remarkable impression during your visit. Your feedback encourages us to continue delivering exceptional service to every guest. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon to the Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Vianey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Vianey, Your generous rating made our day! We are dedicated to providing every guest with a great experience at the Aliz Hotel Times Square, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Miranda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved my stay here at Aliz! Safe location, friendly staff, beautiful rooftop, and they gave us a $25 chip to use at their restaurant along with two drink vouchers! Room was cleaned daily and the smell of the lobby was 10/10. I would definitely recommend this hotel to others
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Miranda, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. It was our pleasure accommodating you. We hope you will make the Aliz Hotel Times Square your home away from home whenever your travels bring you to the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, very nice rooms with comfortable beds and the staff was very accommodating. I would definitely stay again.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Phillip, Thank you for your recent stay at the Aliz Hotel Times Square and for posting such a generous review of our hotel and staff. We are glad you thoroughly enjoyed your stay and liked our great location, comfortable rooms, and bed. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We enjoyed having you as our guest and look forward to seeing you again on your next visit. Warm Regards, Jessica MatthewsGeneral Manager

6/10 (普通)

Sergio E

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Hice la reserva para llegar el día 23, pero se retrasó nuestro vuelo y llegué el 24, y no había anotación. Me dijeron que después de las 3 de la tarde.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Sergio, We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

shunterria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a short walk to Times Square and so many other places. Right across from a subway stop and the port authority bus terminal
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Shunterria, We are so glad your stay was excellent on every front and that our location near Times Square and the subway helped make your travel perfect. Thank you for sharing your experience at the Aliz Hotel Times Square. We appreciate your business!Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Thalia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Thalia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Aliz Hotel Times Square. We look forward to your return and wish you all the best with your future travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Eyal、North Hollywood

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Eyal, Thank you for choosing the Aliz Hotel Times Square. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Yewunetu

家族旅行
良かった点 : スタッフとサービス
It is very convenient and near to Times Square. The problem is the parking. You have to pay $75 every time you move your car. I recommend valet parking your car and use other transportation.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Yewunetu, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, so we are glad our location near Times Square was convenient for your needs. We are also grateful to learn from detailed comments like yours. We regret any disappointment you had about the parking fees. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Mary

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is easily walkable from Penn Station, but just around the corner from Time Square and the theaters. It made it an easy place to be for all the things we wanted to do.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Mary, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to the city. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to Penn Station, Times Square, and theatres. Thank you for being our guest. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Dean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location is very convenient and easily excessable to area locations ie; Times Square
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Dean, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to New York City. Thank you for your comments about our hotel location. We are glad that you appreciated our convenient location close to Times Square. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Edward Cabrera

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a good location. Rooms are very small. Is an old hotel but clean.
2024 年 3 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Edward,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your stay as this helps us to directly address areas for improvement. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day. Kind Regards,Starema F.Director of RoomsAliz Hotel Times Square

10/10 (非常に良い)

Joe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk was so helpful and kind through the whole process.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joe, Thank you for staying at the Aliz Hotel Times Square and giving us such a great review. It's wonderful to know that our front desk staff and thoughtful associates left a lasting impression. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Jesse、Turner

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Jesse, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure serving you, and we look forward to seeing you here in the future!Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Fabiola

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Fabiola, We appreciate you leaving your generous rating regarding your recent visit to the Aliz Hotel Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Alexandra, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aliz Hotel Times Square We look forward to your return and wish you all the best with your future travels.Warm Regards, Jessica MatthewsGeneral Manager

2/10 (非常に不満)

Eric、Lake Quivira

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small and smelly. Aside from the high cost per night. When you enter the hotel it reeks of pungent perfume that they purposefully pump into the tight lobby. It burns your eyes and almost everyone entering comments on it. The lobby stench is a terrible marketing move and is one of the worst scents you can imagine entering a hotel. I abhor this new perfume the lobby trend in hotels. There are three elevators for 40 floors and a line to get off and on. The rooms are cute but frustratingly small. You can’t get coffee until the coffee bar is open. It’s not complimentary, and if you have a business before 7, forget about getting some. We thought this would be a short safe walk to the convention center. It’s not. You’ll be harassed by hobos and peddlers the entire way right outside the door. You’ll have to get a cab or Uber, but don’t order it in front of the hotel. Walk to the end of the block to get it to shave off 10 minutes from the Uber getting to the salon hotel due to street congestion. Also there is a club at the top and the hotel is very noisy. This was a disappointing overpriced mistake. We won’t be coming back.
2024 年 3 月に 4 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Eric, We sincerely apologize for the challenges you encountered during your stay. Your feedback regarding the lobby scent, room size, elevator wait times, and street congestion is valuable to us, and we regret that these aspects did not meet your expectations. We understand the importance of a comfortable and pleasant experience for our guests, and we are committed to addressing these issues to enhance future stays. Your comments will be shared with our team for further review and improvement. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Warm Regards, Starema F. Director of RoomsAliz Hotel Times Square

6/10 (普通)

Chen

2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Chen, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Vanessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Vanessa, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall great stay. Responsive and friendly staff. Small rooms but it’s NYC.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Melissa, Thank you for choosing Aliz Hotel Times Square for your stay in NYC! We're thrilled that you had a wonderful experience and found our staff responsive and friendly. Your feedback regarding our room size, and we appreciate your understanding. We hope to have the pleasure of hosting you again soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Angela, Thank you for the wonderful rating for Aliz Hotel Times Square! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Tomasz、Middleboro

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Tomasz, Thank you for your kind words! We are delighted you found Aliz Hotel Times Square a pleasant place to stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

laura、bulverde

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean observation bar good farmtoburger was good food.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Laura, Thank you for leaving such wonderful feedback about Aliz Hotel Times Square. We're thrilled that you found our hotel exceptionally clean during your stay. We are glad to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant, farmtoburger. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will revisit us the next time you are in the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

jeff

2024 年 3 月に 1 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Jeff,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your recent stay as your satisfaction is our highest priority. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day. Kind Regards,Starema F.Director of RoomsAliz Hotel Times Square

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Easy to get to restaurants, Times Square and the theatre district.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Michael, Thank you for choosing Aliz Hotel Times Square and for this outstanding review! We loved knowing how pleased you were with our location and appreciated the easy access to restaurants, Times Square, and the theatre district. It was our pleasure to host your stay, and we look forward to your next visit.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Jennifer

2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Jennifer, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay at the Aliz Hotel Times Square. We enjoyed hosting you, and we hope to see you again soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

JORDAN

良かった点 : 施設のコンディションと設備
The customer service at this location is absolutely amazing, they went above and beyond to make sure me and my best friend had an amazing time! If I were to complain about anything, it would be only having the three elevators. Sometimes you would have to wait a while to get one, and the lobby as well as the rooms are not as large as they are pictured, but we mainly used them for sleeping and getting ready so for two girls It’s kind of tight but we made it work!
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear JORDAN, Thank you for being our guest at Aliz Hotel Times Square. We appreciate you letting us know that our associates went above and beyond in handling your requests. However, we do want to apologize for the difficulties with the elevator. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team members and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Danny

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Danny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aliz Hotel Times Square. We look forward to your return and wish you all the best with your future travels.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Rachel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic Aliz Hotel Times Square stay. We hope to have the pleasure of doing so again on your next visit to the area.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Ekela

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a nice hotel, with friendly staff
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Ekela, We are thrilled to read you enjoyed your stay at our hotel and found our staff to be friendly. Providing excellent service and a welcoming atmosphere is always our priority. Should your travels bring you back to the area, we look forward to welcoming you again for another pleasant experience.Warm Regards, Jessica MatthewsGeneral Manager

6/10 (普通)

Jennesis

カップルで旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
La propiedad es muy concurrida, no sentí seguridad en recepción y no limpiaron mi habitación mientras estuve.
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Jennesis, We apologize for any discomfort you experienced during your stay. Ensuring the safety and comfort of our guests is paramount, and we regret that you felt uneasy at reception. Additionally, we apologize for any oversight regarding the cleanliness of your room. Your feedback is taken seriously, and we'll address these concerns internally to improve our services. We value your insight, and we hope to have the opportunity to regain your trust in the future.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Antony

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very beautiful view and clean and safe
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Antony, Thank you for your gracious review of Aliz Hotel Times Square! We're thrilled you enjoyed the beautiful view and found our accommodations clean and safe. Providing a comfortable and secure environment for our guests is our top priority. We appreciate your feedback and hope to see you again on your next visit to the city.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Hui Fang

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location and good service, Recommend
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Hui Fang, It is a pleasure to read your fantastic review of the Aliz Hotel Times Square. We strive to provide our guests with outstanding hospitality and a convenient location, and your compliments encourage us all. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York City.Warm Regards,Jessica MatthewsGeneral Manager