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ザ・リッツ・カールトン ニューヨーク、セントラル パークの口コミ

5 out of 5
ザ・リッツ・カールトン ニューヨーク、セントラル パーク
50 Central Park S, New York, NY

口コミ

9.2

とても素晴らしい

評価 10 - 425 件の口コミ中 313 件が非常に良い" "
評価 8 - 425 件の口コミ中 58 件が良い" "
評価 6 - 425 件の口コミ中 27 件が普通" "
評価 4 - 425 件の口コミ中 12 件が不満" "
評価 2 - 425 件の口コミ中 15 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

4/10 (不満)

Hiroki

2022 年 4 月に 8 泊滞在

10/10 (非常に良い)

Takashi

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
チェックイン手続きがとてもスムーズでストレスフリーでした。
2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Akiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地も良く安心して泊まれました。
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良質なＮＹステイ
部屋もセントラルパークサイドにアップグレードしてもらい、サービスはクオリティ高い。
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワー付きトイレ希望、ロビー、バーがやや狭い。
2019 年 4 月に 4 泊滞在

8/10 (良い)

Onodera

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
セントラル・パークビューの部屋に滞在
セントラル・パークビューの部屋に滞在しましたが、価格相応に快適でした。オペラとカーネギーホールが、至近で、ここの立地には代え難いものがあります。
2018 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
ザ リッツ・カールトン セントラル・パーク
予想外にサービスは良くない。 部屋にポットやコーヒー紅茶が無く、全てルームサービス方式なので、富裕層向け。リゾートのリッツ・カールトンの方が良いですね！立地とNYCって事で余裕無い方にはオススメでは無いでしょう。

8/10 (良い)

フレンチママ５５９３、ジャパン

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
セントラルパークに面したホテル
立地条件は最高だが、ロビー等が狭い。マンハッタンという土地柄で仕方ないかもしれない。 ツインをリクエストしたが、（三人）　ダブルルームしかないとか、部屋代も高い時期だったうえに、エクストラベッド代を75ドル請求された。部屋代も11万円だったので、この時期は行かないほうがいいかもしれない。でもクリスマスツリー等の飾りつけとか素敵だった。朝食の最後の日に食べたが、三人で、175ドル！　こんなのでびっくりする人は泊まってはいけないホテルかもしれない。香港のフォーシーズンズホテルはエクストラベッド代取られなかった。比べるほうが悪い？

4/10 (不満)

MAMI

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
立地は最高、サービスは最低
ハネムーンで宿泊しました。 チェックイン後、ドアの下にメッセージカードが差し込まれ、ウェルカムアメニティを用意するので都合がいい時に連絡してとの事。外出後、電話するとすぐに持って行くわ！と感じよく答えられたのに、待てど暮らせど来ない。30分以上来ないので耐えかねてコンシェルジェに確認するよう連絡すると、その10分後に男性スタッフがウェルカムドリンクのスパークリングワインを持って登場。「すぐ飲むのか？」と聞かれたのですぐ飲むと伝えると、嫌々ながら注いでくれたのはいいが、床の絨毯にこぼしまくりで唖然。 バスルームにはきっと間違えたのだろう、シャンプー×2でコンディショナーがない。（笑） ないと困るので電話して持ってきてもらった。 立地はいいが、サービスは最低だった。 これだけの料金を払えばニューヨークにはもっと高いクオリティのサービスを提供するホテルがたくさんあるのでもう泊まることはないだろう。

8/10 (良い)

Hidepon、Nagoya JAPAN

良かった点 : 清潔度、スタッフとサービス
セントラルパーク沿いのナイスロケーションホテル
スタッフは日本語も話せる方が2人もいてまたその方達がナイスホスピタリティでした。 設備は古い部分も感じられましたが、来年リニューアルされるそうです。 朝食にフルーツが沢山あると良かったですが残念です。

8/10 (良い)

おむすび、JAPAN

良かった点 : 清潔度、スタッフとサービス、客室の快適度
マンハッタンの真ん中、セントラルパークを目の当たりにする絶好のロケーション
フロントを始めスタッフの皆さんの親切なおもてなしには感銘します。ただ日本語のわかるコンシェルジュがいるということでしたが、そうでは無かったようで、少し心配でした。 入り口が分かりにくい点が、難点かな？

10/10 (非常に良い)

サクラメント

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
セントラルパークを真近に感じるホテル
とても落ち着いたおとなのホテルでした。 ホテルの人は皆さん、とても親切で期待に合う品質とおもてなしの高さでした。

8/10 (良い)

ぶ～、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
3人家族ではちょっと狭い ^_^;
セントラルパークのすぐ前にあり、立地条件は素晴らしい。 ただ古いホテルだから止むを得ないのかもしれないが、バスルームがなく、 シャワールームのみなのはマイナス点といえる。 2ベットルーム（キングスor クウィーン+ダブル）の選択があると良いと思う。

8/10 (良い)

anonymous、港区

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
セントラルヴューは最高！
日本でのリッツの卓越したサービスに比べると人的なサービスで見劣りを感じました。 アメリカという国の特性上、恐らく仕事が専門化されているので、トップによって部門で差がでるのは５星ホテルでもしようがないかもしれません。前から計画していたリッツ.セントラルパークヴューに４連泊できましたしスターラウンジで食事も出来ましたので、一応、満足しています。来年はプラザのパークヴューにしようかとも思っていますがメンバーになっているのでリピーターになってみるのも良いかとも考えています。

2/10 (非常に不満)

DERA、東京

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
名前だけのホテル
一言で言えば「最悪！」 他のホテルから見たらよいのかもしれないが浴室に垢が付いていたりトイレの毎日流れなくなったり、部屋のドアが開かなくなったりとホテルの従業員と常に話さなくてはいけない状態であった。 同程度の金額であればマンダリンかペニンシュラを薦める

10/10 (非常に良い)

sonic、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
少し残念
日本語が話せるスタッフが居てくれたので、助かりました。レストランの相談にものってもらい、とても良いセレクトをして頂き満足しました。 ただ、併設されているレストランで朝食をとろうと入ったところ、ほとんどの席が空いているにも関わらず、黒人の女性スタッフに入り口の通路側の席に案内されました。その後満席になるのかと見ておりましたか全く空いたままでしたので、明らかに差別されたように感じました。フロント、コンシェルジュはとてもホスピタリティーに溢れた接客であったのに残念でした。

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、客室の快適度
unsatisfied stay
1. We arrived at your Hotel around 16:30 to check in. Although it was after check-in time, the room was not ready, so we were told to wait for 5 minutes. BUT we have been kept waiting for more than 30 minutes. He should have told us that we have to wait over 30 minutes to get the room ready in advance. I wonder why he had to tell us an obvious lie; 5 minutes! Moreover, when we went to our room, our suitcase was not there. We have to wait another 15 minutes to have the suitcase and get changed. We have lost our precious shopping time. 2. On the second morning, we left a memo to the housekeeper to leave bottles of complementary water. But we found “Fiji” water (brand name of the water) on the night table which was printed as $12 on the bar list. We didn’t want to be charged for the water, so we asked her if we drink “Fiji” water what is going to be? She left a memo telling us that we are going to be charged for the water. (this caused us to buy water at the super market) Why did this happen? She just took out the “Fiji” water from the fridge and put it on the night table. 3. On the third night, as we came back to our room around 7:00, there was no water on the night table. So, we called the house keeping to bring us a couple of bottles. BUT nobody came for over an hour. We had to call again. BUT, the result was the same. We called the house keeping 3 times and then the concierge twice. After all, the concierge himself brought them himself. We have to wait 2 hours for the water. I hope this was not done on purpose, 4. On the first day, we used the bathrobes, but they were taken away. We wanted to leave them. 5. We left a memo for the housekeeper to leave a bottle of conditioner, but she left a shampoo instead. She should be more careful about reading the guest’s memo. 6. The curtain of the shower booth should be placed inside the booth. I took a shower in an ordinary way, but the bathroom floor got awfully wet. It took a lot of time to clean it up. I asked if there is any solution for this leaving a memo to the housekeeper, but there was no answer.

10/10 (非常に良い)

Magdalena

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel. Makes you feel like a celebrity
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Magdalena

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love this hotel. I feel the most safe here! The views of Central Park and the quite atmosphere, the beautiful rooms. I love it!
2024 年 3 月に 2 泊滞在
Andrewからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your lovely compliments!I am so happy to know that you stayed in our spectacular accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is simply the best!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

scott

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Laurie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
Andrewからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.I was very pleased to have read that we exceeded your expectations when I saw the fantastic 5 out of 5 rating!The Ladies and Gentlemen are here to create memories for you and your family.I am aware that a delightful young child was on this trip and that it was a very special week for the little one!We hope to have an opportunity in welcoming you and your family once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 (普通)

Jeremy、Weatherford

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Growing up all you ever hear is comparison to the Ritz how it’s the best and the fanciest. The crem de la crem allegedly. The staff was amazing, Thomas the concierge was amazing helped up plan our day and treated us amazing. The room however was lackluster the view of Central Park was nice, however the mold in the shower team with poorly cleaned room with thick layers of dust on doors and phones etc teamed with a rock hard bed that was not comfortable my disappointed was immeasurable. This is supposed to be the absolute best and it was no where near Espically for the price would considered many others before going back.
2024 年 2 月に 3 泊滞在
Dimitraからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share most valuable feedback.I am deeply sorry to see that the level of attention in the preparation of your room was shockingly below standards. You can be certain that we take any transgression of the sort very seriously and our housekeeping and maintenance leaders have sprung to action to not only investigate this extremely uncommon to our property incident, but most importantly course correct. I can see how disappointed you must feel, this being your first experience with our property. I can assure you the challenges you faced, are not indicative of the lever of care and attention to personalized service our Ladies & Gentlemen provide on a daily basis. Thank you for acknowledging the warm and attentive service your received from Thomas, our Concierge; I will gladly share with him.We hope to have an opportunity in welcoming you once again in the near future.With appreciation,Dimitra DoupiOperations ManagerThe Ritz-Carlton New York Central Park

10/10 (非常に良い)

Giora

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Highly recommend the Ritz-Carlton at central park
2024 年 1 月に 6 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 5 out of 5 rating!I hope you had a lovely time in our iconic city.It is such an honor to know that we took genuine care of you and your guests during your stay.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Giora

良かった点 : 清潔度、スタッフとサービス
Perfection in all categories
2024 年 1 月に 1 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Valued Guest,Thank you for another high rating!I hope you enjoyed both accommodations, with one of them overlooking the city with partial views of Central Park.I hope we created a memorable stay as it is our goal to fulfill and exceed your expectations each and every time you visit us.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

ENJU

家族旅行
良かった点 : 施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your feedback on our hotel!It is great knowing that our Ladies and Gentlemen took wonderful care of you and your guests.We strive to create a memorable experience for all of our guests and the comfort and satisfaction are our main priorities.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Penelope

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are super nice and helpful. Our room was very comfortable, bed lovely and I loved having a tub. The room was very well equipped with wine and champagne glasses and a very well stocked fridge with drinks and snacks. The room had a steamer for your clothes too and bathrobes. The only thing missing is an ice machine on the floor, so you have to order ice and have it delivered. And a big bummer is no coffee machine in the room. Which is disappointing. But you can go down and get coffee in the lobby in the morning. Which is not great of course. Especially if you are working in the room most of the day. As my husband was. Otherwise a perfect stay.
2024 年 1 月に 3 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your lovely feedback on our hotel.It was a pleasure reading your notes on the guest room amenities that we offer here at the hotel. I hope you had a chance to utilize all of the features in the room. Yes, our deep tub is certainly the best part in our marble baths. In addition, the steamer is very useful for our guests who prefer to handle their own clothes.I sincerely apologize that we do not have ice machines on the floors. I am happy that you noticed the coffee cart in the lobby that is available from 6am to 8am daily. While I am aware that other hotels offers coffee machines in the guest rooms, I would like to let you know that upon request, the hotel does have coffee machines. I will be sure to relay your sincere compliments to the Ladies and Gentlemen. Our main goal is to take genuine care of all of our guests. We hope to have an opportunity in welcoming you and your husband once again for another perfect stay in the near future!Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Jose Luis

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A heartfelt thank you to the Ritz Carlton in Central Park for turning our stay into a symphony of elegance and comfort. Your team's commitment to excellence made every moment extraordinary. From the regal rooms to the impeccable service, you transformed our visit into a memorable masterpiece. Gratitude for the luxurious escape in the heart of the city – you truly know how to elevate hospitality to an art form!
2024 年 1 月に 3 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5 just speaks in volumes.The Ladies and Gentlemen will be so happy knowing that you enjoyed your time with us as well as our location.Our city is the best in the world with so much to offer and we are proud to be right here in Central Park.I hope that you had the opportunity to explore the delightful restaurants and shop in the best stores that caters to all.We are simply, here for you, here to delight and create memories for you.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

James

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice!
Great stay! Our housekeeper Lea was really nice and she always had our room perfectly cleaned. :))
2024 年 1 月に 4 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that Lea took wonderful of you during your stay.I will be sure to share your lovely compliments with Lea!We are here to create memories and it is such an honor to know that we accomplished our one and only goal of exceeding your expectations during your visit.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the 10 out of 10 review!Your feedback is a blessing to the hotel and all of the Ladies and Gentlemen will be so happy to hear that they accomplished one of our promises and that is to provide genuine care and comfort to all of our guests.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

4/10 (不満)

Daniel

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel doormen were more interested in their phones than they were with the guests. Constantly paying more attention to themselves rather than assisting guests with doors and luggage. Hotel lobby bar staff place our order incorrectly twice and check in never bothered to notify us our room was ready. Great location, disappointing staff, not worth the value for the money.
2023 年 12 月に 4 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Mr. Daly,I hope you and your family are well and that you had a spectacular 2024 celebration.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.Please accept my apologies that the hotel failed in creating a memorable trip for you and your guest.The comfort and satisfaction levels of our guests are very important to us and I apologize that our Ladies and Gentlemen did not fulfill this promise.Please know the challenges that you experienced has been reviewed and discussed with the relevant staff members.I am aware that Dimitra Doupi, Operations Manager, assisted you with compensation after your visit to our hotel.Thank you for your loyalty as a Bonvoy member and we look forward to your next stay at The Ritz-Carlton New York, Central Park.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Parkhans.schaepman@ritzcarlton.com

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that the Ladies and Gentlemen took wonderful of you during your stay!We are here to exceed your expectations and the perfect 10 just speaks in volumes!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays to you and your family.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Kerrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed our stay, especially the location which is directly across the street from Central Park. We had a beautiful of the park each morning. Convenient to so much. Staff was very friendly and accommodating. Would definitely stay here again.
2023 年 12 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the raving reviews!Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is the best with many shops to explore as well as an expansive selection of different cuisines nearby.I am so happy to know that you stayed in accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays!Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Susana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 7 泊滞在
Hansからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Valued Guest,I hope you and your family are well and that you had a joyous holiday season.Thank you for your recent stay at our hotel and the wonderful 5 out of 5 review!I am happy knowing that we exceeded your expectations in all areas during your visit. Creating a memorable stay is our #1 goal for all of our guests.I hope that you had the opportunity to explore the festivities in the city. December was truly a magical month to be in New York with many shopping and dining events.We hope to have an opportunity in welcoming you once again in December of 2024!Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

WILLIAM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and wonderful facilities.
2023 年 11 月に 2 泊滞在
Hansからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the wonderful compliments!I am so happy knowing that you enjoyed your time with us as well as our location.I hope that you had the opportunity to explore Central Park as well as the neighborhood with exciting shopping opportunities and delicious cuisines.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Mark

2023 年 11 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Valued Guest,Thank you for your amazing high rating of our hotel!Our Ladies and Gentlemen are truly dedicated to providing service excellence. I hope we took wonderful care of your stay.I am aware that you were in one of our stunning suites overlooking Central Park. I hope that you had the opportunity to explore Central Park in our beautiful fall weather. The trees are already filled with beautiful red, orange and yellow colors.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice surprise in room for the marathon runner
2023 年 11 月に 3 泊滞在
Hansからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your lovely 5 Star compliments! I am very happy knowing that my Ladies and Gentlemen provided you with excellent service.I hope that you had an amazing experience in witnessing the NYC Marathon as I am aware you were at our hotel yesterday.Our location is simply the best and we hope to welcome you back in the near future.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Warm Regards,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

8/10 (良い)

Juan Carlos

2023 年 10 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Valued Guest,Thank you for your wonderful feedback of our hotel!I am so happy knowing that you enjoyed your time with us as well as our location.We are indeed in one of the best locations in the city and I hope that you had the opportunity to explore Central Park in our beautiful fall weather.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

erwin

出張, カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Quiet hotel with all the facilities of Central park
2023 年 10 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Valued Guest,Thank you for your wonderful high rating of our hotel!I am so happy knowing that you enjoyed your time with us as well as the immediate neighborhood.I hope that you had the opportunity to explore Central Park in our beautiful fall weather.The iconic park is so vast that you do have to visit NYC once again to see the entirety of it.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Hansからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I am very happy to know that you enjoyed your time here at our hotel!Please know that your high review and rating of the hotel shows that our Ladies and Gentlemen took genuine care of you and your guests.Our number one concern is the comfort and satisfaction of our guests. Our hotel is your home away from home. I hope that you had the opportunity to explore the wonders of The Big Apple.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Sani

2023 年 9 月に 1 泊滞在
Hansからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay at our hotel.I appreciate the spectacular rating that you have given us!I am very happy to know that you enjoyed your time here at our hotel.Despite the short stay, I hope that you had the opportunity to explore our amazing fun city.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

bruce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a wonderful property and a true five star. We stayed 4 nights and couldn’t have been happier. The park view room on the 7th floor had wonderful views of the park. The bathroom was fantastic and no “brown” water as stated in other reviews. No iron in the room is not an issue. We requested an iron and had it in less than 5 minutes. The doormen were friendly and helpful, and the cleaning staff did a great job. The area has every restaurant, shopping, subway, etc. you could want. We come to NYC several times a year and this was one of the best!
2023 年 8 月に 4 泊滞在
Hans Schaepmanからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of Central Park from your accommodations.Yes, our city is indeed an amazing one! Our location is spectacular, with nearby luxury shops, museums, exceptional cuisines and much more to offer!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 (普通)

Shuran

2023 年 8 月に 3 泊滞在
Hansからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit. I see that your rating was less than the perfect 5. Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

stan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
Hansからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

TAMBA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and excellent service
2023 年 8 月に 3 泊滞在
Hansからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful high rating of my hotel!I am very happy to know that you had a luxurious stay and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 (普通)

Nahomy

良かった点 : スタッフとサービス
2023 年 8 月に 3 泊滞在
Hansからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit.Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 (非常に良い)

MOSE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
좋은 공원전망, 친절한 직원, 즐거운 여행
공원뷰 객실이용, 창을 통해 보이는 센트럴파크와 주위건물, 하늘의 모습이 모두 그림같이 예쁘다. 아침, 낮, 저녁, 밤 모든 전망이 좋다. 명품shop이 많이 있는 5번가도 가까워 걸어서 갈 수 있고, 공원산책도 자유롭다. The Met박물관은 공원을 통해 걸어갈 수 있다. 분위기는 고풍스러우나 최근 리모델링하여 깨끗한 편 직원들 매우 친절하다. 특히 한국인 직원 Casey가 소통및 편의제공에 친절하게 많은 도움를 주어 기억에 남는 여행이 되었다. 커피머신, 냉장고, 전자레인지, 물끓일 주전자등 문의했더니 추가요금없이 친절하게 가지고 와서 다 세팅해 주었다. 이 호텔은 필요한 것이 있으면 일단 문의하는 것이 중요하다. 욕실용 가운, 신발도 고급지다. 다음에 또 묶고싶은 호텔이다.
2023 年 7 月に 3 泊滞在
Douglas Housleyからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful rating of my hotel!I am so happy to know that you had a luxurious stay with the beautiful views of Central Park from your high floor accomodations.Our location is simply the best, with nearby luxury shops, museums, exceptional Michelin Star cuisines and many more to offer!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Afshin、san diego

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service
2023 年 7 月に 5 泊滞在
Douglas Housleyからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a luxurious experience, especially with your accommodations on such a high floor of the city with partial views of Central Park!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 9 泊滞在
Douglas Housleyからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a wonderful visit to my property and to one of the most amazing cities in the world.We hope to have an opportunity in welcoming you once again to the city that never sleeps!Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 (非常に良い)

Sara Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Douglas Housleyからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel.I am very happy to know that you had a 100% luxurious stay and my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also had a great time visiting one of the most iconic cities in the world.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park