2 か所のバー / ラウンジ、屋上バー

アリズ ホテル タイムズ スクエアの口コミ

4 out of 5
アリズ ホテル タイムズ スクエア
310 W. 40th Street, New York, NY

口コミ

8.0

とても良い

評価 10 - 1005 件の口コミ中 455 件が非常に良い" "
評価 8 - 1005 件の口コミ中 254 件が良い" "
評価 6 - 1005 件の口コミ中 129 件が普通" "
評価 4 - 1005 件の口コミ中 86 件が不満" "
評価 2 - 1005 件の口コミ中 81 件が非常に不満" "

8.6/10

清潔度

8.0/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

KOICHIRO、Kawasakicity

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルは高層で細長い狭いホテルで、部屋も狭いですが綺麗で清潔です。 場所もマンハッタンまで徒歩5分で地下鉄入口も目の前でアクセスは抜群ですが、ゴミはかなり散らばってます。他の4つ星ホテルと比べてコスパはとてもいいです。
2023 年 8 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Koichiro, Thank you for choosing to stay with us at Aliz Hotel Times Square. We are glad to know you overall had a pleasant stay and that our clean facilities, along with the convenient location, enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Warm Regards, Jessica MatthewsGeneral Manager

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、客室の快適度
トイレの配管の匂い
ホテルのサービスは特に問題ありませんでしたが、トイレの配管の匂いがひどくて、部屋中に充満していたのにはまいりました。
2023 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear Guest, Thank you for choosing to stay with us. We appreciate your honest feedback and apologize for the inconvenience you had due to the maintenance issues you mentioned. We have shared your comments with our team to ensure necessary actions are taken. We hope you will consider a return visit so we can show you the hospitality we are known for providing. Thank you again for being our guest.Warm Regards, Jessica Matthews,General Manager

8/10 (良い)

kinuyo

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
フロントがいまいち親切ではない
2022 年 12 月に 7 泊滞在

2/10 (非常に不満)

Beatriz

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Las puertas de la bañera son inseguras mi hijo de 13 años se estaba bañando y se quebró la puerta y lo cortó feo y no me dieron ayuda y al final hasta me cobraron cargos extras que nunca me pudieron explicar de qué fueron los cargos
2024 年 5 月に 2 泊滞在

4/10 (不満)

eli

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The hotel is great but the building is 41 floors with a rooftop bar and only 3 elevators meaning going in and out can be a burden and god forbid one or two of the elavators are under maintenance.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

JinKyu

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear JinKyu, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Aliz Hotel Times Square. We hope to have the pleasure of doing so again on your next visit to the city.Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Sheena

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice property but very congested common area and elevators. Everything took a bit longer then expected. The elevators were a challenge because one was down. So every time we had to go to or from our 36th floor room it was a wait and had to squeeze in. Otherwise it was good! Only stayed one night.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Sheena, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and are glad you liked our beautiful property. But we are also grateful to learn from detailed comments like yours. We regret any disappointment you had with the elevators during your stay. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Zarina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything according to the description
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Zarina, Thank you for taking the time to post such kind remarks about Aliz Hotel Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits.Warm Regards,Jessica MatthewsGeneral Manager

2/10 (非常に不満)

Kiah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kiah, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warm Regards, Jessica MatthewsGeneral Manager

6/10 (普通)

william、fort worth

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk/management staff was VERY rude.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear William, Thank you for the review and for sharing your experience. We are sorry for the issues you had with our front desk and our associate's behavior. We appreciate you informing us of this incident. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Holly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Decent hotel for 1 or 2 night but wouldn’t recommend staying longer. The rooms are very tiny, and the breakfast is bad- very cheap. The building itself is pretty dated. That said the staff were super friendly and gave us free drink tickets for the bar . They were super helpful with anything we needed.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Holly, Thank you for choosing to stay with us. It is lovely to know that your interactions with our staff have been so exceptional. We are happy that they were able to assist you and they made you feel so welcome during your visit. Your recognition of our efforts will serve to motivate us even more! We appreciate your feedback about the room size and breakfast quality. We will take this into consideration to enhance the overall experience for our future guests. On behalf of everyone here, we invite you to stay with us again the next time you visit New York.Warm Regards,Jessica MatthewsGeneral Manager

4/10 (不満)

Neelam

Very long wait times for the front desk service and for the elevators, both when taking the elevators up and down.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Neelam, Thank you for staying with us and for reviewing your experience. We apologize for the inconvenience caused by the elevator wait times and for the extended wait you experienced during check-in. We are taking steps to address this issue promptly. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We would like to regain your trust and hope to serve you again whenever your travels bring you to New York.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was clean
2024 年 4 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Elizabeth,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your recent stay. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day.

8/10 (良い)

Michele

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Michele, We are delighted you enjoyed your stay at Aliz Hotel Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York.Warm Regards, Jessica MatthewsGeneral Manager

6/10 (普通)

Hoda

出張
気になった点 : 設備とサービス
Property location was perfect. Room cleanup due not come till after 4 pm when I was already back in the room. Only one water station in the hotel (for ice) in the basement and the service of the hostess for the restaurant was rude.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Diane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not very soundproof, the neighborhood in the area, had a lot of trash and graffiti . It is a good location for restaurants and attractions, all within walking distance.
2024 年 4 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Diane,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your recent stay as this helps us to directly address areas for improvement. We are delighted you enjoyed your stay and look forward to accommodating you again in the future. Have a wonderful day.

10/10 (非常に良い)

DeMarkis

良かった点 : 清潔度
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear DeMarkis, We appreciate you taking the time to leave your kind rating for Aliz Hotel Times Square. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Büsra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 4 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Büsra, Thank you for the lovely review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to New York City perfect. Thank you for choosing Aliz Hotel Times Square. We look forward to welcoming you back soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Ever

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel near time square
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Ever, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to Times Square. Thank you for choosing the Aliz Hotel Times Square! We hope you will make the same choice when your travels bring you back to the city.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Kettely

良かった点 : 清潔度、スタッフとサービス
Parking is 2 blocks away, valet is available but no in and out privileges.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Kettely, Thank you for your recent stay at our hotel. Please accept our apologies for the parking inconveniences you encountered. We understand your frustration and are grateful for your patience. On your next visit to our hotel, please advise our front desk staff so we can help you with this situation. We would love the opportunity to welcome you back. Safe travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Margaret

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to everything!
2024 年 4 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 4 月 26 日)
Hello,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback and are delighted you enjoyed the proximity of the hotel. We look forward to the opportunity of accommodating you. Have a wonderful day.

6/10 (普通)

Jessica

家族旅行
良かった点 : 清潔度
Home was disappointed housekeeping never came despite having light on. We also couldn’t get ahold of the front desk to get a blanket at night by phone.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Jessica, We are sorry to read about your experience regarding housekeeping. While we regret any inconvenience you encountered, we appreciate your feedback. Please know that we will share these issues with our team. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Rebecca、CAMBRIDGE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is very nice and hotel staff is super friendly and helpful. The hotel is adjacent to Times Square which makes it super convenient, but also a little gritty at night.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Rebecca, We are delighted you found Aliz Hotel Times Square to be very nice, with super friendly and helpful staff. Our convenient location adjacent to Times Square offers easy access to the city's excitement, although we understand the vibrant atmosphere can be different at night. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Leonardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Leonardo, Thank you for choosing the Aliz Hotel Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Deborah

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, clean rooms, walkable to Times Square.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Deborah, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. We are glad you were pleased with the cleanliness of your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It is delightful to know our prime location, which is close to Times Square, ideally suited to your plans. On behalf of everyone here at the Aliz Hotel Times Square, we invite you to stay with us again!Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Gayle

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Gayle, We are delighted you thoroughly enjoyed your stay at Aliz Hotel Times Square. We are dedicated to providing every guest with a great experience, and we appreciate Seeing such a positive rating. We'd love to host you again someday for yet another unforgettable visit.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

christie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Christie, We are incredibly pleased you enjoyed your stay at Aliz Hotel Times Square and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit NYC.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Theully

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I thoroughly enjoyed our stay here. The hotel's location was incredibly convenient, allowing easy access to various attractions within walking distance. There was no shortage of activities around the hotel to keep us entertained. Moreover, the staff were exceptionally friendly and accommodating. The hotel is very busy with a lot of people going in and out.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Theully, We appreciate you taking the time to review your stay and for the generous words about our Aliz Hotel Times Square. We are happy that our staff were able to make this right for you. Our location is one of our best assets. Thank you for pointing out how close we are to many of NYC attractions, restaurants, and shopping venues. It is great to know you and your family had an outstanding visit, and we hope your wonderful experience will bring you back again soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Iam Jyezear

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was good here i just don’t like how you would have to pay 80 dollars for valley and if u take it out u have to pay another 80 dollars to put it back in.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Iam Jyezear, Please accept our gratitude for taking the time to review your stay at Aliz Hotel Times Square. Like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Yigit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
PERFECT, I HAVE A GIRLFRIEND NOW BECAUSE OF ALIZ HOTEL. THANK YOU SO MUCH.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Yigit, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Jahhira

2024 年 4 月に 1 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Jahhira, Thank you for choosing Aliz Hotel Times Square. We appreciate yo taking the time to share feedback and look forward to the opportunity of accommodating you again in the future. Have a wonderful day.Kind Regards,

10/10 (非常に良い)

Elvis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place
2024 年 4 月に 2 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Elvis,Thank you for choosing Aliz Hotel Times Square. We are delighted you enjoyed your stay with us and appreciate you taking the time to hare feedback. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day.

10/10 (非常に良い)

Nakisha

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Nakisha, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Aliz Hotel Times Square soon!Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

nialena

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for our family of 4 (1 year old & 3 year old) in NYC for Eid for 24 hours. The room was spacious for NYC standards. Clean. We’ll designed. Mirrors on walls so it didn’t feel crammed and we got the city view king room and the view was worth it seeing my son standing at the window as high as the birds in awe. Staff was nice and the breakfast was really good. Had flavor and seasoning and they had turkey sausage as an alt to bacon. They gave us a $25 poker chip and some free drink tickets upon check in. We don’t drink and didn’t make it to the rooftop bar (really wanted to see the view). But we were able to use the chip to pay for one person for breakfast plus my Expedia membership gave us free breakfast for one person so it was great rolling out of bed and eating buffet style for free. Fyi they said the rooftop bar is 21 but they do have viewing hours from 1-3pm so we could’ve taken the kids if we stayed a little after check out. I also loved that their check in is 3pm (not later) and check out is noon (not earlier) as I know lots of hotels have been giving less time lately. We had a great stay and walked all around Times Square twice cause it’s just that close! Would definitely book here again!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Nialena, We are very glad you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Derick

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our Valet Vincent who grabbed our bags was the best around the world..we have traveled 19 different countries and never met such accommodations. Give this man a raise. Top Tier
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Derick, Thank you for choosing to stay with us and for taking the time to leave your rating. We're delighted that our valet, Vincent, made a remarkable impression during your visit. Your feedback encourages us to continue delivering exceptional service to every guest. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon to the Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Vianey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Vianey, Your generous rating made our day! We are dedicated to providing every guest with a great experience at the Aliz Hotel Times Square, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Miranda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved my stay here at Aliz! Safe location, friendly staff, beautiful rooftop, and they gave us a $25 chip to use at their restaurant along with two drink vouchers! Room was cleaned daily and the smell of the lobby was 10/10. I would definitely recommend this hotel to others
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Miranda, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. It was our pleasure accommodating you. We hope you will make the Aliz Hotel Times Square your home away from home whenever your travels bring you to the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, very nice rooms with comfortable beds and the staff was very accommodating. I would definitely stay again.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Phillip, Thank you for your recent stay at the Aliz Hotel Times Square and for posting such a generous review of our hotel and staff. We are glad you thoroughly enjoyed your stay and liked our great location, comfortable rooms, and bed. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We enjoyed having you as our guest and look forward to seeing you again on your next visit. Warm Regards, Jessica MatthewsGeneral Manager

6/10 (普通)

Sergio E

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Hice la reserva para llegar el día 23, pero se retrasó nuestro vuelo y llegué el 24, y no había anotación. Me dijeron que después de las 3 de la tarde.
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Sergio, We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

shunterria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a short walk to Times Square and so many other places. Right across from a subway stop and the port authority bus terminal
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Shunterria, We are so glad your stay was excellent on every front and that our location near Times Square and the subway helped make your travel perfect. Thank you for sharing your experience at the Aliz Hotel Times Square. We appreciate your business!Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Thalia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Thalia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Aliz Hotel Times Square. We look forward to your return and wish you all the best with your future travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Eyal、North Hollywood

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Eyal, Thank you for choosing the Aliz Hotel Times Square. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Yewunetu

家族旅行
良かった点 : スタッフとサービス
It is very convenient and near to Times Square. The problem is the parking. You have to pay $75 every time you move your car. I recommend valet parking your car and use other transportation.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Yewunetu, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, so we are glad our location near Times Square was convenient for your needs. We are also grateful to learn from detailed comments like yours. We regret any disappointment you had about the parking fees. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Mary

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is easily walkable from Penn Station, but just around the corner from Time Square and the theaters. It made it an easy place to be for all the things we wanted to do.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Mary, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to the city. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to Penn Station, Times Square, and theatres. Thank you for being our guest. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 (良い)

Dean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location is very convenient and easily excessable to area locations ie; Times Square
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Dean, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to New York City. Thank you for your comments about our hotel location. We are glad that you appreciated our convenient location close to Times Square. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

6/10 (普通)

Edward Cabrera

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a good location. Rooms are very small. Is an old hotel but clean.
2024 年 3 月に 3 泊滞在
Starema F. からの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Edward,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your stay as this helps us to directly address areas for improvement. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day. Kind Regards,Starema F.Director of RoomsAliz Hotel Times Square

4/10 (不満)

Stephanie

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Stephanie, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Warm Regards, Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Joe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk was so helpful and kind through the whole process.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joe, Thank you for staying at the Aliz Hotel Times Square and giving us such a great review. It's wonderful to know that our front desk staff and thoughtful associates left a lasting impression. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 (非常に良い)

Jesse、Turner

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Jesse, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure serving you, and we look forward to seeing you here in the future!Warm Regards, Jessica MatthewsGeneral Manager

8/10 (良い)

Fabiola

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Fabiola, We appreciate you leaving your generous rating regarding your recent visit to the Aliz Hotel Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Warm Regards,Jessica MatthewsGeneral Manager