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タウンプレイス スイーツ ニューオーリンズ ハーベイ / ウエスト バンクの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 436 件の口コミ中 223 件が非常に良い" "
評価 8 - 436 件の口コミ中 128 件が良い" "
評価 6 - 436 件の口コミ中 33 件が普通" "
評価 4 - 436 件の口コミ中 21 件が不満" "
評価 2 - 436 件の口コミ中 31 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Kurk

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Peggy

家族旅行
気になった点 : 施設のコンディションと設備
This is always our spot to stay when we visit family. In fact, we encouraged other family members to join us here. We had two separate reservations because my husband added a day. Visit was great until the AC unit went out in the room above us Christmas night and the loud work begin from about 9PM, until I called the front desk at 11:30PM. We thought that was the end but they woke us up at 7AM with the same foolishness until we checked out. I should also add the toilet seat needs to be changed. It was clean but unsteady.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Dena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Tony

2023 年 11 月に 1 泊滞在

4/10 (不満)

Laron

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Would never come back. lady behind front desk for check in . Charged my card for 160$ incidental fees and didn’t tell me the price at all. And also she was Pick in choosing who she was gone chargefor incidental fees.
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Tenisha

家族旅行
気になった点 : 清潔度
The initial manager, a young black man, I can't remember his name, was great. Other than that, the stay wasn't. As soon as we reached the room, my children and I's allergies immediately started. I wasn't going to complain about it, as we had already had our luggage lost at the airport. It wasn't until we discovered that our firestick was stolen that I decided to make a complaint. It was recovered in the maintenance office and is currently being shipped to me, but why was it removed from the room? I have questions. Take your personal items with you and bring your allergy medicine if you stay here.

10/10 (非常に良い)

Nancy

We enjoyed our stay.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Linda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Latosha Spiller

2023 年 7 月に 1 泊滞在

8/10 (良い)

Brandisha

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice stay and very clean.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Lynn、Waynesboro

2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

Katina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Calm environment. Seamless check in
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Tiwana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend hotel staycation
I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.
2023 年 4 月に 1 泊滞在

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall property was in good shape. Enjoyed having kitchenette as I was staying for five nights. The loveseat in the living room area was super uncomfortable to even sit on.
2023 年 4 月に 5 泊滞在

6/10 (普通)

Emmaniel

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Property was nice. I had trouble with with my cleanliness of my room, but it was staff was very helpful in resolving the problem.
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel in Hayvey/Westbank NOLA
Great hotel for a business or family trip!!
2022 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 12 月 2 日)
Dear Guest, Thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you recommending us to future guests. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one.Yours in hospitality,Emmanuel Fernandez,General Manager

4/10 (不満)

Nnenna

気になった点 : スタッフとサービス
2022 年 8 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Guest, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. We hope you will revisit so we can make it up to you.Yours in hospitality,Emmanuel Fernandez,General Manager

10/10 (非常に良い)

Bryan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 16 泊滞在
General Managerからの返信 (投稿日 : 2022 年 8 月 2 日)
Dear Bryan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites New Orleans Harvey/West Bank, and we look forward to welcoming you back soon. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 (良い)

Kendall

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 6 月 19 日)
Dear Kendall, thank you for being our guest at TownePlace Suites New Orleans Harvey/West Bank. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 (良い)

Richard

良かった点 : 清潔度、客室の快適度
Toilet was separating from floor. TV stop working - but was fixed the next day. Parking was difficult due to blocked off for construction.
2022 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2022 年 6 月 12 日)
Dear Richard, thank you for the kind rating regarding your stay. We regret the disappointment with the issues you encountered with the room and parking services and the inconvenience caused. We are grateful for your patience and will share your comments appropriately. It was a pleasure hosting you, and we welcome another opportunity to show you this is not our standard. We appreciate the feedback. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 (非常に良い)

Leroy Cedric

2022 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Leroy, All of us at TownePlace Suites New Orleans Harvey/West Bank appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 (非常に不満)

Johnathan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible
2022 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 4 月 27 日)
Dear Johnathan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 (非常に良い)

Candice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Several lights were burnt out and I had to fix the tv just so I could use it. Otherwise the room was ok. Staff was nice and professional. Not a great neighborhood. If you’re not from the hood you’d definitely get rolled. Luckily I stay strapped. 😉
2022 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 4 月 18 日)
Dear Candice, we are pleased you liked our relaxing accommodations. However, we are sorry for the difficulties you experienced with in-room amenities and the inconvenience this caused. We have taken these issues up with the appropriate individuals, and we are grateful for the feedback. Thank you for choosing us and rating your stay as perfect. We look forward to seeing you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 (非常に良い)

Adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, great customer service, and breakfast/coffee great.
2022 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2022 年 4 月 7 日)
Dear Adrian, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank and for the excellent rating. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we are pleased we exceeded your expectations. We are further glad to read you enjoyed the complimentary breakfast. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 (良い)

Tracey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean & spacious
Clean& comfortable. Price for the 2 bedroom was very reasonable. Many shops & restaurants nearby in a safe area. Would stay again.
2022 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 4 月 2 日)
Dear Tracey, thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your stay. We were happy to read that you were pleased with our affordable pricing and you loved our spotless and comfortable accommodations as well as all that the area has to offer. It is a joy to learn that you plan to return, and we all look forward to hosting you again. Yours in hospitality, Emmanuel Fernandez, General Manager

6/10 (普通)

Nicole

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
I love the Hotel, its just in my room the toilet handle was broken so we couldn’t flush it all
2022 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 3 月 8 日)
Dear Nicole, thank you for being our guest at the hotel. While we are glad you were pleased with our elegant property, we are sorry for the maintenance issues you encountered. We have taken note of your feedback, and we will share it with the appropriate individuals. We hope to see you again, and we wish you all the best with your travels. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 (良い)

Ayrianne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly Staff, Clean, Great Breakfast
2022 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 25 日)
Dear Ayrianne, thank you for being our guest at TownePlace Suites New Orleans Harvey/West Bank. We are happy to know you were pleased with our well-maintained property and convivial associates, as well as the delectable breakfast we serve. It was a pleasure hosting your visit, and we hope to welcome you back soon. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 (非常に良い)

Elizabeth

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2022 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 14 日)
Dear Elizabeth, thank you for sharing about your stay with us. We appreciate the generous remarks and are glad you enjoyed our hotel. TownePlace Suites New Orleans Harvey/West Bank seeks to be a place where you feel as comfortable as you do in your own home. We understand the importance of the details that make up a significant stay and are happy knowing our hospitality and well-kept accommodations enhanced your visit with us. We hope to see you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 (非常に良い)

Paige

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very nice and accommodating
2022 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 10 日)
Dear Paige, we are delighted you chose TownePlace Suites New Orleans Harvey/West Bank for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 (良い)

Rick

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Across the river in New Orleans (Harvey).
The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.
2022 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 5 日)
Dear Rick, Thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your recent stay and for sharing your experience. We were pleased to read that you loved your time with us. However, we are disappointed to know that you had issues with our parking space. We appreciate your patience and hope to see you the next time you are in the New Orleans area. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer service was great. Rooms were comfortable. All you can ask for.
2022 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 4 日)
Dear Joseph, thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your recent stay and for sharing your experience. We were pleased to read that you loved your time with us, from our spotless and generously sized rooms to our attentive hospitality and all that the area has to offer. We hope to have the pleasure of hosting you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

4/10 (不満)

Miguel

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
No volveré a reservar con esa cadena de hoteles
Me fue mal porque no respetaron la reserva que era un departamento de 2 dormitorios, estar cocina. Nos dieron 2 habitaciones individuales. Recocieron que pudieron alquilar el departamento a un valor mayor. No les importa el cliente.
2021 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2021 年 12 月 30 日)
Dear Miguel, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry that the room provided to you was not to your liking and for the inconvenience you had during your stay. We appreciate your patience and truly hope you will offer us another opportunity to provide you and your family with a pleasant experience. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2nd stay at this property
Very convenient and comfy for lengthy holiday stay. Suite had all the necessary amenities and was thoroughly cleaned. Lots of restaurants and stores in the immediate area. Only downsides were loud construction going on outside of window and sofa bed was uncomfortable. Highly recommend!
2021 年 11 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2021 年 12 月 1 日)
Dear Guest, thank you for the lovely review of TownePlace Suites New Orleans Harvey/West Bank. We are glad our convenient location and the hardworking team made you feel welcome and that your suite had everything you needed to make you feel at home. Relaxing and unwinding in our clean and spacious rooms is easy with our fully equipped kitchens and separate living spaces. We want every guest to have an exceptional visit, so we are always pleased to read your review. However, we regret you found our bed a bit uncomfortable and that your stay was disrupted by noise due to external factors outside the hotel. It was a pleasure to host you, and we look forward to your next visit to earn your perfect rating. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Need to keep up with maintenance
I've stayed here a few times over the past few years and it seems like it gets more and more neglected over the years. Maintenance isnt being done on very obvious things. Will probably look elsewhere in the future.
2021 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2021 年 11 月 16 日)
Dear Guest, We are pleased you loved many aspects of our hotel. However, we are sorry for any difficulties you experienced and the inconvenience caused. We have taken these issues up with the appropriate individuals, and we are grateful for the feedback. Thank you for choosing us, and we look forward to seeing you again. Yours in hospitality, Emmanuel Fernandez, General Manager

2/10 (非常に不満)

Patrick、Albuquerque

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was a huge roach crawling up the wall which I killed and showed the front desk clerk. The night clerk told me that I’d have to talk to the day manager. When I did all she offered were some points on my Bonvoy account. Then she said “You don’t live around here do you” like that’s supposed to make me used to bugs in my room. Not acceptable! This is a Marriott, I expect better. Especially when I got suckered into paying $270 for a disheveled room. The garbage disposal didn’t work and was full of other peoples food waste. The light fixtures were pulled out of the ceiling, had exposed bare wiring, and were inoperable. The back entrance was inaccessible due to construction thus making the back parking lot a waste of space. If you park there you have to trek all the way around the building. The ceramic stovetop had baked on food reminants. I should have packed up & slept in my car. It would have been a better experience. All in all I was very disappointed with the whole experience. For being a Marriott branded establishment it was a big disappointment. I was told that people that were displaced by the hurricane were living in the hotel. That’s no excuse for renting rooms that are in such disrepair for excessive prices.
2021 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2021 年 11 月 8 日)
Dear Patrick, thank you for evaluating your recent stay with us Our hotels are known for their dedication and commitment to excellent service, and we regret this was not your experience. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We appreciate your loyalty to the Marriott brand and hope you will give us an opportunity in the future to regain your trust. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 (良い)

Danielle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2021 年 10 月 19 日)
Dear Danielle, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at TownePlace Suites New Orleans Harvey/West Bank. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 (非常に良い)

Eric

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was quiet but it was under construction and it was noisy all day due to the work being done right outside my window by the contractor. Kept me from being able to sleep during the day.
2021 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2021 年 10 月 8 日)
Dear Eric, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We hope you had an overall pleasant experience. However, we regret that your stay was disrupted by noise due to external factors. We appreciate your patience and hope to have the opportunity to offer you a more restful night's sleep on your next visit. Yours in hospitality, Emmanuel Fernandez, General Manager

2/10 (非常に不満)

Lorie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible stay
Ants, gnats
2021 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2021 年 10 月 7 日)
Dear Lorie, thank you for taking the time to write the review. We want to share that our pest control provider does service our hotel on a routine basis. However, we will address your concern with them to guarantee any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will return so that we can have an opportunity to provide you with a better stay. Yours in hospitality, Emmanuel Fernandez, General Manager

6/10 (普通)

Jamie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2021 年 9 月 8 日)
Dear Jamie, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Yours in hospitality, Emmanuel Fernandez General Manager

2/10 (非常に不満)

Markanna

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2021 年 9 月 17 日)
Dear Markanna, we appreciate you choosing our hotel. Our goal is to provide our guests comfort and satisfaction. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Yours in hospitality, Emmanuel Fernandez General Manager

2/10 (非常に不満)

markanna

2021 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Markanna, It is disappointing to learn that we did not live up to our usual high standards, and we are truly sorry your visit was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 (非常に不満)

Tyrone

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
No lights and hot water
Bad experiences because of the lights and water was low and no hot water. No power in the hotel
2021 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2021 年 9 月 3 日)
Dear Tyrone, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 (非常に良い)

Alyise Nicole

2021 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Alyise, Thank you for rating your experience at TownePlace Suites New Orleans Harvey/West Bank. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 (非常に不満)

Veronica

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 8 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Veronica, We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future.Yours in hospitality,Emmanuel Fernandez,General Manager

8/10 (良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was very nice
2021 年 8 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2021 年 9 月 12 日)
Dear Guest, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one. Yours in hospitality, Emmanuel Fernandez, General Manager

4/10 (不満)

Carlos

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
My boyfriend and I checked in in the late afternoon of a Friday. The type of room that I booked (studio with 1 king bed and full kitchenette) is absolutely not worth the $150/night that I paid. The woman I assumed was the manager gave us a not very friendly look when we checked in with the front desk person (they were standing next to each other). I asked if there was a hot breakfast, because the description on Hotels.com says "a breakfast buffet is included in your stay" and for the money that I was paying, I was expecting a full breakfast, including hot food. The manager was very quick to say, in a very unfriendly manner "we do not have hot breakfast on weekends". When we entered the room, there was plaster dust everywhere, all over the carpet, and on the bathroom floor. The shower curtain had a big splotch of solid plaster on it, it's like they did some wall repairs and didn't care to clean the room after. The bathroom door had a huge half-inch gap between the door and the door frame that let you see from the room what is going on inside the bathroom, offering absolutely no privacy when each of us had to use it. Also, the bathroom did not have a vent, so the room gets all muggy when someone is taking a shower, and whomever is in the room can hear absolutely everything that is going on inside the bathroom (again, zero privacy). The kitchenette was clean, but there was no dish soap or sponge to wash the dishes. Overall, a big disappointment not worth your hard-earned money
2021 年 7 月に 2 泊滞在

10/10 (非常に良い)

Osnivaldo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 27 日)
Dear Osnivaldo, It was a pleasure receiving your fantastic rating for TownePlace Suites New Orleans Harvey/West Bank. Your feedback is our best performance measure, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Yours in hospitality,Emmanuel FernandezGeneral Manager

10/10 (非常に良い)

Kione

2021 年 7 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 27 日)
Dear Kione, We are happy you chose TownePlace Suites New Orleans Harvey/West Bank for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Yours in hospitality,Emmanuel FernandezGeneral Manager

10/10 (非常に良い)

Frances

2021 年 7 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 11 月 27 日)
Dear Frances, Thank you for your recent stay at the TownePlace Suites New Orleans Harvey/West Bank and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. Yours in hospitality,Emmanuel FernandezGeneral Manager