Dear Anonymous,Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the issues you experienced with your shower during your stay. I appreciate you bringing this issue to our attention, and I apologize for the frustration it caused. It is feedback like yours which allows us to impact future stays. Thank you for choosing us.Sincerely,Ivy LimGeneral Manager

Dear Mariajose, While your stay wasn't perfect, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this positive review. We hope to be your first choice for lodging in the area from now on. Sincerely, Ivy Lim, GM

Dear Asiakeyaette, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Ivy Lim, GM

Dear Nicole Alicia Dickson, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay overall. It is lovely that you found our location convenient and our staff friendly. We hope to see you again soon. Best, Ivy Lim, GM

Dear Ameya, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Ivy Lim, GM

Dear Melissa, We have just completed some updates, so I'm sorry that you still found us dated. We appreciate your feedback and thank you for staying with us. Sincerely, Ivy Lim, GM

Dear Etienne, We appreciate your review. Your valuable feedback is important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to provide you with an even more "amazing" stay in the future. Best, Ivy Lim, GM

Dear Debbie Sue, Thank you for staying with us. We appreciate your taking the time to share all your feedback, including recommendations for improvement. We hope to see you again for a better overall experience. Sincerely, Ivy Lim, GM

Dear Dustin, Thank you for taking the time to share your review. Upon check-in, a credit card is required for incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. It can take banks up to 3 business days to acknowledge our release. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Ivy Lim, GM

Dear Edward, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Ivy Lim, GM

Dear Janet, We appreciate your feedback and hope you will return to experience our renovated lobby. Best, Ivy Lim, GM

Dear Katherin, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Ivy Lim, GM

Dear Amy, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Ivy Lim, GM

Dear jacob, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Ivy Lim, GM

Dear Anne, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Ivy Lim, GM

Dear Dona, While I'm glad that you enjoyed our accommodations, I'm sorry for the shortcomings in our service and amenities. Please forgive us. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Ivy Lim, GM

Dear Matthew, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Ivy Lim, GM

Dear Scott, I'm very sorry that you were so let down during your visit. Our hotel has an outdoor pool, and we regret the confusion. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit. Sincerely, Ivy Lim, GM

Dear Ross, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you in the future. Sincerely, Ivy Lim, GM

Dear Kathleen, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Ivy Lim, GM

Dear Kathleen, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Ivy Lim, GM

Dear Anonymous, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ivy Lim, GM

Dear Emily, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Ivy Lim, GM

Dear David, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Ivy Lim, GM

Dear Chandler, We are happy to hear from you and value your kind review. It is lovely to hear you enjoyed our convenient location and cheerful service. Thank you for your business and your recommendation! Best, Ivy Lim, GM

Dear Daniel, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Ivy Lim, GM

Dear Tyneeta, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Ivy Lim, GM

Dear Tawanda, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Ivy Lim, GM

Dear William, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Ivy Lim, GM

Dear Robert, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ivy Lim, GM

Dear Beverley, We strive to provide our guests with exceptional stay that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Ivy Lim, GM

Dear Matthew, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Ivy Lim, GM

Dear Keith, I'm sorry to hear that not every aspect of your stay met your expectations, and I regret that you had parking problems. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Ivy Lim, GM

Dear Sharon, I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Hilton. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides many areas we can work on to improve our guest experience. We would love another opportunity to serve you better. Sincerely, Ivy Lim, GM

Dear Mahdis, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short. Please pardon our dust as we update and improve our hotel. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Ivy Lim, GM

Dear Cary, Thank you for your time in sharing your kind review, and please visit us again. Best, Ivy Lim, GM

Dear daniel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Ivy Lim, GM

Dear Ileane, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. I'm sorry for your poor arrival, which set the tone for your stay. We appreciate your taking the time to review our hotel and hope to better serve you upon your return to the area. Sincerely, Ivy Lim, GM

Dear Cynthia, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Ivy Lim, GM

Dear Theresa, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Ivy Lim, GM

Dear Christopher, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Ivy Lim, GM

Dear deqierra,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Ivy LimGeneral Manager

Thank you so much for the 10! We look forward to seeing you again!

Dear Sherri,Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results.Sincerely,Ivy LimGeneral Manager

Dear robert, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Ivy Lim, GM

Dear Amy, Thank you for staying with us. We appreciate your patience as we update and improve. We value your feedback and hope that you will return to experience our completed updates! Best Wishes, Ivy Lim, GM

Dear Robert, I'm glad that we could provide some comfort before your flight. It was our pleasure hosting you, and we thank you for choosing us. Best, Ivy Lim, GM